Principles of Management
Professor:
Alan Krause
McIntyre 111D
ajkrause@pugetsound.edu
(253) 879-3153
Class Meetings:
Mon., Wed., & Fri
BUS 305A: 9AM-10AM McIntyre 303
BUS 305B: 10-11AM McIntyre 303
Office Hours:
Mon 11-12
Wed 11-12 & 2-4
Fri 11-12
and by appointment
Course Objectives:
Each of us operates in organized social environments every day: classes, dorms, work, sports teams, etc.
Some of these interactions satisfy us, while others leave us frustrated. Why? Principles of Management
provides the building blocks to understand how organizations function effectively and the challenges
that prevent them from doing so. This class investigates organizational strategy and organization
behavior, the two primary disciplines in management. Strategy addresses phenomena at the level of
the organization. This course discusses numerous areas of strategy, including planning, control, change,
and social responsibility. Organizational behavior (OB) addresses phenomena at the level of the
individual. This course discusses numerous areas of OB, including motivation, leadership, teams, and
communication.
Goals




Understand how organizations operate in complex environments.
Understand how to effectively manage yourself in an organization.
Master terms, concepts, and theories used in the field of management.
Critically evaluate and assess descriptions of how organizations operate.
Course Expectations:
1. Class time will combine lecture, discussion, and activities that harness course readings. Prior to
each class, you are expected to complete assigned readings, to give thought to the day's topics,
and to prepare a memo with questions and comments relevant to the course material.
2. I expect honesty and academic integrity from you in all aspects of class. If you are not clear on
The University of Puget Sound's standards for Academic Integrity and the Student Integrity Code
please familiarize yourself with these sections of the Logger student handbook
(http://www.pugetsound.edu/student-life/student-resources/student-handbook/ ).
3. The University of Puget Sound is committed to creating an inclusive learning environment.
Please notify me if aspects of this course create disability-related barriers to your participation.
4. Cell phones and PDA's must be turned off during class. Laptops and tablets may only be used
for note taking. No web browsing, email, or other social media in class.
Need Help? See me in my office, email, or call. Also, use the writing center, Howarth Hall 105.
Principles of Management - Fall 2011
A Note on Classroom Emergency Response Guidance:
Please review university emergency preparedness and response procedures posted at
www.pugetsound.edu/emergency/. There is a link on the university home page. Familiarize yourself
with hall exit doors and the designated gathering area for your class and laboratory buildings.
If building evacuation becomes necessary (e.g. earthquake), meet your instructor at the designated
gathering area (on the east side of McIntyre) so he can account for your presence. Then wait for further
instructions. Do not return to the building or classroom until advised by a university emergency
response representative.
If confronted by an act of violence, be prepared to make quick decisions to protect your safety. Flee the
area by running away from the source of danger if you can safely do so. If this is not possible, shelter in
place by securing classroom or lab doors and windows, closing blinds, and turning off room lights. Stay
low, away from doors and windows, and as close to the interior hallway walls as possible. Wait for
further instructions.
Texts and Readings:
I have identified readings and videos from the Harvard Business Review, TED Talks, and other sources.
You can access these articles in Moodle. In addition, this course requires three texts, all of which can be
found at the bookstore:
 Pierce & Newstrom, The Managers' Bookshelf: A Mosaic of Contemporary Views. This text
contains summaries of popular mainstream business books.
 Lansing, Endurance: Shackleton's Incredible Voyage. This book portrays the interactions of a
company of explorers on one of the most challenging voyages imaginable.
 Krakauer, Into Thin Air. This book recounts the harrowing experience of a group of climbers on
Mount Everest.
Assignments, Evaluation, and Grading
You will earn points through three types of contributions: participation (20%), exams (40%), and papers
(40%). The table below summarizes specific course assignments and possible points for each
assignment. The text following the table describes each assignment.
Assignments
1. Management Papers (100 points each)
2. Expedition Recommendations Report
3. Exams (100 points each)
4. Final Exam
5. Preparation, Participation, and Engagement
Total
2
Points
200
100
200
100
150
750
Principles of Management - Fall 2011
1. Management Papers (100 points each)
In The Manager's Bookshelf, we will read summaries of numerous management books. Twice during the
term, you will prepare a paper on one of these books. For each paper, read the book you've chosen and
two academic articles (from a peer reviewed journal) on the same topic. The academic articles must
present a different view than the business book. You may not use articles in this syllabus as the two
articles in your paper. However, you may include insights from class readings and class discussions in
your paper (and are encouraged to do so). To earn full credit, you must apply the insights you gain from
your reading to an existing organization and demonstrate their value (or lack of value). I will assess your
work on your ability to demonstrate an understanding of course topics, critical thinking, and application
to actual organizations.
Be concise, but provide illustrations and reasoning that convincingly support and communicate your
conclusions. I advise you to complete 4 single-spaced pages. Papers must contain correct grammar,
punctuation, and spelling. Papers must also be well written. Submit papers through Moodle as a Word
(or text) file, with the name 305yourlastname1 for your first paper, and 305yourlastname2 for your
second paper. Submit papers before class on September 23rd and October 19th.
2. Expedition-Inspired Report (100 points)
We will examine two journeys, one to Antarctica in 1914 and one to Mount Everest in 1996. The two
journeys provide striking contrasts in numerous aspects of organizations, including structure,
functioning, and leadership. Select a real organization with which you are familiar. Based on what you
have learned, make recommendations to that organization. Support your recommendations with
examples from the accounts of the journeys, course material, and additional research.
Write your Expedition-Inspired Report as a professional recommendation to the organization in
question, not as a class paper. You may cast yourself in the role of an external consultant or in the role
of a manager of the organization you have chosen to analyze. Your report should be concise, but
provide sufficient detail to convince the organization to follow your recommendation(s). You will not be
graded on length, but I advise you to complete 4 single spaced pages. Submit your report electronically
via Moodle as a Word (or text) file before class on December 7. Use the following filename for your
report: 305yourlastnamereport.doc.
3. Exams (100 points each)
Two non-cumulative exams will assess your mastery of the material on September 30th and November
7th. The exams consist of very short answer questions as well as short essay questions. You will receive
a study guide before each exam. Each study guide will include ten essay questions. I will randomly
select three questions from the corresponding list for each exam. Exams are closed-book and note-free.
4. Final Exam (100 points)
A cumulative final exam given during finals week will assess your mastery of the material in the entire
course. The final exam follows a similar format to the other exams with very short answer questions
3
Principles of Management - Fall 2011
and short essay questions. I will choose questions for the final exam from both new and old material.
The final exam is closed-book and note-free.
5. Preparation, Participation, and Engagement (150 points)
Your engagement in class sessions plays a critical role in your class learning and your course grade. I
expect you to help create a supportive, critical, and fun learning environment by arriving on time,
listening attentively, asking questions, and sharing observations relevant to course material.
As part of your class preparation, you will write and hand-in a memo on the readings for each class.
Studies show that immediate application of concepts of readings increases both comprehension and
retention. I will read your notes before class and use your comments to structure in class discussion.
Write your notes as if you are a manager in an organization and are reporting to the CEO about the
opportunity to use the ideas in the readings to manage the organization. Accomplish three things in
your notes: 1) ask for clarification on terms and concepts 2) describe how you could apply the
information in the reading; 3) assess whether or not this information is valuable. Synthesize the
information in the readings for that day rather than commenting on each reading separately. Write
clearly and concisely. Use memo format, as follows
Date:
Re:
To:
From:
State your conclusion
Provide information to support your conclusion. You may write in paragraph form and/or
present your ideas in bullet points.
Record your notes in electronic form (i.e. a word document) and submit them in Moodle. The deadline
for reading notes is 6AM on the day of class. Memos will be grades as a check, check minus, or zero.
4
Principles of Management - Fall 2011
Grades will be awarded based on points earned. Use the following schedule to translate point totals
into letter grades.
Grade
A+
A
AB+
B
BC+
C
CD+
D
DF
Percentage
98-100
92-97
90-91
88-89
82-87
80-81
78-79
72-77
70-71
68-69
62-68
60-62
Under 60
Points
735-750
690-734
675-689
660-674
615-659
600-614
585-599
540-584
525-539
510-524
465-509
450-464
under 450
Concerned about your grade? Want help writing papers? Just ask. I am available to help you. In
addition, the writing center will help you create, improve, and polish a paper. Visit the Puget Sound
Center for Writing, Learning and Teaching in Howarth Hall, 105 or http://www.ups.edu/cwlt.xml . Also,
the Harvard University writing center webpage has loads of helpful information:
http://www.fas.harvard.edu/~wricntr/resources.html
Want help with something else? Just ask.
5
Principles of Management - Fall 2011
Complete readings and assignments before the beginning of the class for which they are listed.
#
Wk
Date
Topic
Reading
1
1M
8/29
Introduction
NA
2
1W
8/31
Evaluating
Readings &
Finding Articles
3
1F
9/2
2M
9/5
Management &
Management
History
Vacation
 MB Preface
 MB Part I, Introduction
 MB Part 1, Reading 1: Understanding and Using the
Best Sellers
 The Dr. Fox Effect (M)
 MB Part V, Reading 3: Good Business: Leadership,
Flow, and the Making of Meaning
 MB Part II, Introduction
 MB Part II, Reading 1: The Practice of Management
 Is Management Still a Science (M)
No Class
4
2W
9/7
5
2F
9/9
6
3M
9/12
Cultural
Differences
7
3W
9/14
Strategic
Process
8
3F
9/16
Strategy I





9
4M
9/19
Strategy II

10
4W
9/21
Organizational
Design




Organizational
Environment
Global
Environment














11
4F
9/23
Change





Events
Labor Day
Geeks and Geezers Leadership Summary (M)
Predictable Surprises (M)
MB Part XIII, Introduction
MB Part XIII, Reading 1: Hot, Flat, and Crowded
Learning the Fine Art of Global Collaboration (M)
Managing Differences (M)
Cultural Intelligence (M)
Cultural Constraints in Management Theories (M)
Case Analysis and Discussion Guidelines (M)
Case: From Regional Star to Global Leader (M)
MB Part II, Reading 6: Competitive Advantage
Get Your Mission Statement Working (M)
Video: The 5 Competitive Forces that Shape Strategy:
http://www.youtube.com/watch?v=mYF2_FBCvXw
MB Part III, Introduction
MB Part III, Reading 2: Big Winners and Big Losers
MB Part IV, Introduction
MB part IV, Reading 2: What Really Works
Video: How Great Leaders Inspire Action:
http://www.ted.com/talks/simon_sinek_how_great_l
eaders_inspire_action.html
Organizational Strategy, Structure, and Process (M)
Do You Have a Well Designed Organization (M)
Who Works with Whom (M)
The Office Chart That Really Counts (M)
Video: The Importance of Organizational Design
http://www.youtube.com/watch?v=nDeNY3IjVo&feature=related
Video: The Tools of Organizational Design
http://www.youtube.com/watch?v=Fir9iJMt9kg
MB Part II, Reading 2: Out of the Crisis
MB Part VIII, Introduction
MB Part VIII, Reading 2: The Innovator's Solution
MB Part VIII, Reading 3: Built to Change
When Your Culture Needs a Makeover (M)
6
First
Management
Paper Due
Principles of Management - Fall 2011
12
5M
9/26
Case and
Review
13
5W
9/28
Study Day
14
5F
9/30
Exam
15
6M
10/3
Social
Responsibility
16
6W
10/5
Decision
Making
17
6F
10/7
Human
Resources
18
7M
10/10
Motivation
19
7W
10/12
Teams
20
7F
10/14
Leadership I
 Case: Eliminate the Middleman? (M)
 Video: Christensen, Innovator's Dilemma
http://www.viddler.com/explore/sleibson/videos/3
No Class
Exam
 Creating Shared Value (M)
 William McDonough, Ted Talk from Feb 2005:
http://www.ted.com/talks/william_mcdonough_on_c
radle_to_cradle_design.html
 MB Part XII, Introduction
 MB Part XII, Reading 1: Gut Feelings
 MB Part XII, Reading 3: Blink
 TED Talk: Daniel Kahnaman: The riddle of experience
vs. memory
 MB Part V, Introduction
 MB Part V, Reading 2: Treat People Right
 Hiring for Smarts (M)
 Case: The Reign of Zero Tolerance (M)
 MB Part II, Reading 3: The Human Side of Enterprise
 MB Part II, Reading 4: Maslow on Management
 MB Part VI, Introduction
 MB Part VI, Reading 3: Why Pride Matters More Than
Money
 Video: TED Talk, Dan Pink http://www.ted.com/talks/lang/eng/dan_pink_on_m
otivation.html
 Case: The Moonlighter (M)
 8 Ways to Build Collaborative Teams (M)
 Why Teams Don't Work (M)
 MB Part VII, Introduction
 MB Part VII, Reading 2: Bad Leadership
 MB Part VII, Reading 4: Team of Rivals
 Video: TED Talk - David Logan on Tribal Leadership
http://www.ted.com/talks/lang/eng/david_logan_on
_tribal_leadership.html
No Class
8M
10/17
Break
21
8W
10/19
Leadership II




22
8F
10/21
Communication





From Good to Great – Summary (M)
Why “Good to Great” isn’t Very Good
Good to Great, or Just Good?
Video: Charlie Rose & Jim Collins (first 16 minutes)
http://www.ted.com/talks/lang/eng/tom_wujec_buil
d_a_tower.html
MB, Part VII, Reading 1: Leadership for Everyone
The Power of Talk (M)
The Five Messages a Leader Must Manage (M)
The Four Truths of the Storyteller (M)
The Colbert Report, Wednesday January 16, 2008,
Interview with Deborah Tannen
http://www.colbertnation.com/the-colbert-reportvideos/147833/january-16-2008/deborah-tannen
7
Mid-Term
Fall Break
Second
Management
Paper Due
Principles of Management - Fall 2011










23
9M
10/24
Control
24
9W
10/26
Politics
25
9F
10/28
Management
Fables and
Lessons
26
10M
10/31
 Wrap up
27
10W
11/2
Review
28
10F
11/4
Study Day
29
11M
11/7
Exam
30
11W
11/9
Endurance
31
11F
11/11
Endurance
 Endurance Part I

 Endurance Part II
32
12M
11/14
Endurance
 Endurance Parts III & IV
33
12W
11/16
Endurance
 Endurance Parts V & VI
34
12F
11/18
Endurance
 Endurance Parts VII & Epilogue
35
13M
11/21
Into Thin Air
 Into Thin Air - Introduction and Chapters 1-4
13W
11/23
Vacation
No Class
Travel Day
13F
11/25
Vacation
No Class
Thanksgiving
36
14M
11/28
Into Thin Air
 Into Thin Air - Chapter 5-15
37
14W
11/30
Into Thin Air
 Into This Air - Chapters 16-18
38
14F
12/2
Into Thin Air
 Into Thin Air - Chapters 19-21
39
15M
12/5
Wrap-up
40
15W
12/7
Review
15F
12/9
Reading Period
No Class
16M
16W
12/12
12/14
Final Exam
Final Exam
9AM Class Final Exam 8AM - 10AM
10 AM Class Final Exam 8AM - 10AM
41
41
Demand Better Results and Get Them (M)
Multi-Project Control (M)
MB Part IX, Reading 3: It's All Politics
MB Part XI, Reading 1: Moral Intelligence
Case: When your Colleague is a Saboteur (M)
MB, Part XIV, Introduction
MB, Part XIV, Reading 1: The One Minute Manager
MB, Part XIV, Reading 3: Who Moved My Cheese?
The Black Swan - Summary (M)
Video: Nassam Taleb - What is a Black Swan?
http://www.youtube.com/watch?v=BDbuJtAiABA&fe
ature=relmfu
 Outliers - Summary (M)
 Video: Charlie Rose & Malcom Gladwell -first 15 min
http://www.charlierose.com/view/interview/9855
 Interactions Between Politics and Ideologies in
Strategy Formation
No Class
Exam
Adventure Tales and Organizations
 MB Part XVI Introduction
 MB Part XVI Reading 1: Reflections on the Best Sellers
8
ExpeditionInspired
Report;
Last Class
Final Exam
Final Exam