Technical
Knowledge Library (TKL)
Knowledge Services Practice
November 2012
© 2012 Cisco and/or its affiliates. All rights reserved.
Portal: Web Browser
TKL is a subscription service which provide
access to Cisco's proprietary intellectual capital
via an online knowledge portal to maximize your
investment in Cisco products and technologies
and improve team self-sufficiency.
These services:
• Cover the plan, build, and manage phases
of the network lifecycle
Portal : iOS/Android App
• Allow you to tap into Cisco’s® breadth
of deployment experiences
• Are accessible 24x7 via the web or
mobile applications
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•
Maximize your investment in Cisco® products and technologies
•
Minimize common errors and ensure successful deployment of
Cisco solutions
•
Accelerate time-to-competency to new network capabilities
•
Improve team self-sufficiency
•
Facilitate staff career development or Cisco career certification,
increase long-term return on engineering resources
•
Strengthen your overall engagement with Cisco Advanced
Services team
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Advanced Services Best Practices
•
Design and implementation guides
•
White papers and technical tips
•
Video on demand (VoD) presentations and
other self-study resources
Cisco® Press titles
•
Available in digital format
Learnings from Solution Validation Labs
•
Test cases, benchmarking results,
and recommendations
Case Studies from Customer Proof of Concept
(CPOC) Labs
•
Experiential learning from CPOC Labs
IntelliShield Security feeds
•
Comprehensive and actionable threat and
vulnerability information
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• Access to over 425 Cisco Press
books available digitally
• Downloadable to your desktop
and mobile devices
• Accepts requests for additional
titles that have not appeared
in Technical Knowledge
Library (TKL)
• New titles released on a
monthly basis
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• Written by Cisco Advanced Services engineers stemming from their on-field
and off-field experiences. Not available on Cisco.com
• Leading practices, white papers, case studies, design guides, configuration
examples, and more, in digital format
© 2012 Cisco and/or its affiliates. All rights reserved.
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• The industry-leading Cisco CPOC
Labs program helps customers test
their strategic and competitive presales
opportunities with the latest technologies
and architectural plays, reducing their
network implementation time and risk
• Knowledge from these engagements
is assimilated into case studies
(including network diagrams,
configurations, and test/benchmark
results) and test methodologies
© 2012 Cisco and/or its affiliates. All rights reserved.
* Knowledge Services offers carry only the experiential
learnings from the CPOC labs and do not provide access
to the labs themselves.
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•
* and
* are
customer-centric groups in Cisco, focused
on solution test validations
• Their mission: to enable new technology
adoption and accelerate successful
customer deployments through validation
of complex systems spanning multiple
technologies and products
• Focused technologies include: Carrier
Ethernet, IP convergence, IP multicast,
IPv6, Lawful Intercept, Multiprotocol Label
Switching (MPLS)/Layer 3 VPN, wireless,
security, and video
• Experiential learning from these
initiatives includes:
* Knowledge Services offers do not provide
access to the NSITE or eCATS labs.
© 2012 Cisco and/or its affiliates. All rights reserved.
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Access to these feeds provides comprehensive and actionable threat and
vulnerability information alerts to help identify, prevent, and mitigate IT attacks
© 2012 Cisco and/or its affiliates. All rights reserved.
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• Courses cover different Cisco
advanced technology solutions
• 150+ self-paced
e-learning courses
• Periodically updated and
newly developed
• The same courseware used to
train Cisco’s internal engineers
• Accessible anytime, anywhere
• Some of the courses includes live
remote equipment labs
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• A web file repository to exchange information between Cisco and your
team for additional private content
• A place for other Advanced Services contract deliverables such as Cisco
WebEx® recordings, meeting minutes, audit reports, topology diagrams
and more.
© 2012 Cisco and/or its affiliates. All rights reserved.
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Content
Without TKL, what’s the typical cost
for an enterprise?
Cisco Press
Shared library, duplicates due to
location/org, Avg. 10 titles x 20 employees
Learnings from
CPOC/NSITE/ eCATS
200 hours + equipment: re-create POC from
scratch, 2 POCs / year
Cost
$10,000
$30,000 +
equipment
Design guides / Config 350 hours: Research, trial-and-error,
examples
troubleshoot
$54,600
eLearning courseware
eLearning courses from Global Knowledge /
Fast Lane, 10 courses/year
$25,000
Technical Tips
100 hours: explore and optimize
$15,000
Intellishield Alerts
Miss critical vulnerability alerts or avail
specialized service for security alerts
$10,000
Sandbox
No centralized customer data repository, rerun queries
Total
© 2012 Cisco and/or its affiliates. All rights reserved.
$3,000
$147,600 + equipment + time
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Designing Cisco® Data Center
AS
• Cisco Nexus® 7000, 5000, 2000 Series Design Review
• Data Center 1.0 High-Level Design
Tips
• Layer 2 Data Center Design Principles
• Cisco Nexus Virtual Port Channel (vPC) Topologies
CiscoPress
eCATS
VODs
• Build the Best Data Center Facility for Your Business
• Cisco UCS™: A Complete Reference Guide
• I/O Consolidation in the Data Center
• Data Center Virtualization and Mobility: Test Plan and Results
• Date Center Multilayer vPC Design: LACP
• Cisco Nexus 5000 System Architecture
• Introduction to Data Center Network Architecture
© 2012 Cisco and/or its affiliates. All rights reserved.
For Partners in United States and Canada Only
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Cisco® Unified Communications Solution Best Practices
AS
• Cisco Unified Communications Security: Design Options
• Click-to-Call Configuration for Cisco UCM
• Cisco UCCE Network QoS Testing
Tips
• Configuring LBCAP for CVP Deployments
• Extension Mobility and Cisco UCM Upgrade
• Cisco UCM 7.x to 8.x Upgrade Procedure
CiscoPress
eCATS
VODs
• Implementing Cisco UCM: Foundation Learning Guide
• Cisco CCIE® Voice v3.0 Quick Reference
• Cisco Unity® Connection 8.5 Scalability and Redundancy
• UC Deployment on Cisco UCS™
• Introduction to Contact Center Scripting
• Unified Communications Applications
© 2012 Cisco and/or its affiliates. All rights reserved.
For Partners in United States and Canada Only
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One Cisco
Technical Knowledge Library
Network Infrastructure
Knowledge Service
Borderless
Security Knowledge Service
TKL content is organized
under five different
modules
Wireless Knowledge Service
Each module is available
as a separate offering
under MKS
Data
Center and
Virtualization
Data Center Knowledge Service
Collaboration
Collaboration Knowledge Service
© 2012 Cisco and/or its affiliates. All rights reserved.
MKS provides a costeffective model for
enterprises IT to pay as
they grow
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Thank you.
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Sales and
Ordering Process
(Cisco BDM/Sales Lead)
Customer Information
(Cisco KS PoC)
Entitlement and Support
(Cisco KS PoC or
tkl-support@cisco.com)
Presales demo
TKL delivery PoC assigned
TKL registration email sent
Deal registration
Customer details and PoC
Attach your Cisco.com account
to KS Portal
Quoting and approval
End-user details (Excel)
Name
Email
Cisco.com user ID
Purchase order
Auto email from Araloc DRM
Follow instructions to set up
DRM Viewer
Participate in portal training
TKL portal www.cisco.com/go/tkl
User support tkl-support@cisco.com
Business support tkl-bizdev@cisco.com
© 2012 Cisco and/or its affiliates. All rights reserved.
*KS: Knowledge Services
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Create Collections
AS
guide
Share Collections
Book
Tech
Tips
My IPv6 Collection
• Create collections for your day-to-day tasks
• Create collections to Onboard new employees
© 2012 Cisco and/or its affiliates. All rights reserved.
• Share collections; Build collective
knowledge pool
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Rate documents
Bulk Download
Sandbox content alerts
• Download multiple items
at once
• Get notifications for new
content in your Sandbox
• Influence TKL content
by providing a rating to
each document
• Support for video
streaming for .mp4 and
.fla content types
• Support for ‘external
admin role
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© 2012 Cisco and/or its affiliates. All rights reserved.
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Planned
Committed
TKL 2.5
TKL 2.4
TKL 2.2
TKL 2.1
• Mobile TKL
for iOS
devices
•
•
•
•
•
Bookmarking
Multiple download
Subscription notification
External admin role
Rating content
• Mobile TKL
for Android
devices
TKL 3.0 and beyond
•
•
•
•
•
Collaboration workspace
Recommendation engine
Enhanced video experience
Federated search
Enhanced management
console
• Enhanced usage reports
• New dashboard and
UI redesign
• Modularization
of content
• Wireless, security,
data center, UC,
network infrastructure
• Updated DRM
August 2011
© 2012 Cisco and/or its affiliates. All rights reserved.
Dec 2011
April 2012
Dec 2012/Beyond
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