Technical Knowledge Library (TKL) Knowledge Services Practice November 2012 © 2012 Cisco and/or its affiliates. All rights reserved. Portal: Web Browser TKL is a subscription service which provide access to Cisco's proprietary intellectual capital via an online knowledge portal to maximize your investment in Cisco products and technologies and improve team self-sufficiency. These services: • Cover the plan, build, and manage phases of the network lifecycle Portal : iOS/Android App • Allow you to tap into Cisco’s® breadth of deployment experiences • Are accessible 24x7 via the web or mobile applications © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 • Maximize your investment in Cisco® products and technologies • Minimize common errors and ensure successful deployment of Cisco solutions • Accelerate time-to-competency to new network capabilities • Improve team self-sufficiency • Facilitate staff career development or Cisco career certification, increase long-term return on engineering resources • Strengthen your overall engagement with Cisco Advanced Services team © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Advanced Services Best Practices • Design and implementation guides • White papers and technical tips • Video on demand (VoD) presentations and other self-study resources Cisco® Press titles • Available in digital format Learnings from Solution Validation Labs • Test cases, benchmarking results, and recommendations Case Studies from Customer Proof of Concept (CPOC) Labs • Experiential learning from CPOC Labs IntelliShield Security feeds • Comprehensive and actionable threat and vulnerability information © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 • Access to over 425 Cisco Press books available digitally • Downloadable to your desktop and mobile devices • Accepts requests for additional titles that have not appeared in Technical Knowledge Library (TKL) • New titles released on a monthly basis © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 • Written by Cisco Advanced Services engineers stemming from their on-field and off-field experiences. Not available on Cisco.com • Leading practices, white papers, case studies, design guides, configuration examples, and more, in digital format © 2012 Cisco and/or its affiliates. All rights reserved. For Partners in United States and Canada Only Cisco Confidential 6 • The industry-leading Cisco CPOC Labs program helps customers test their strategic and competitive presales opportunities with the latest technologies and architectural plays, reducing their network implementation time and risk • Knowledge from these engagements is assimilated into case studies (including network diagrams, configurations, and test/benchmark results) and test methodologies © 2012 Cisco and/or its affiliates. All rights reserved. * Knowledge Services offers carry only the experiential learnings from the CPOC labs and do not provide access to the labs themselves. Cisco Confidential 7 • * and * are customer-centric groups in Cisco, focused on solution test validations • Their mission: to enable new technology adoption and accelerate successful customer deployments through validation of complex systems spanning multiple technologies and products • Focused technologies include: Carrier Ethernet, IP convergence, IP multicast, IPv6, Lawful Intercept, Multiprotocol Label Switching (MPLS)/Layer 3 VPN, wireless, security, and video • Experiential learning from these initiatives includes: * Knowledge Services offers do not provide access to the NSITE or eCATS labs. © 2012 Cisco and/or its affiliates. All rights reserved. For Partners in United States and Canada Only Cisco Confidential 8 Access to these feeds provides comprehensive and actionable threat and vulnerability information alerts to help identify, prevent, and mitigate IT attacks © 2012 Cisco and/or its affiliates. All rights reserved. For Partners in United States and Canada Only Cisco Confidential 9 • Courses cover different Cisco advanced technology solutions • 150+ self-paced e-learning courses • Periodically updated and newly developed • The same courseware used to train Cisco’s internal engineers • Accessible anytime, anywhere • Some of the courses includes live remote equipment labs © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 • A web file repository to exchange information between Cisco and your team for additional private content • A place for other Advanced Services contract deliverables such as Cisco WebEx® recordings, meeting minutes, audit reports, topology diagrams and more. © 2012 Cisco and/or its affiliates. All rights reserved. For Partners in United States and Canada Only Cisco Confidential 11 Content Without TKL, what’s the typical cost for an enterprise? Cisco Press Shared library, duplicates due to location/org, Avg. 10 titles x 20 employees Learnings from CPOC/NSITE/ eCATS 200 hours + equipment: re-create POC from scratch, 2 POCs / year Cost $10,000 $30,000 + equipment Design guides / Config 350 hours: Research, trial-and-error, examples troubleshoot $54,600 eLearning courseware eLearning courses from Global Knowledge / Fast Lane, 10 courses/year $25,000 Technical Tips 100 hours: explore and optimize $15,000 Intellishield Alerts Miss critical vulnerability alerts or avail specialized service for security alerts $10,000 Sandbox No centralized customer data repository, rerun queries Total © 2012 Cisco and/or its affiliates. All rights reserved. $3,000 $147,600 + equipment + time For Partners in United States and Canada Only Cisco Confidential 12 Designing Cisco® Data Center AS • Cisco Nexus® 7000, 5000, 2000 Series Design Review • Data Center 1.0 High-Level Design Tips • Layer 2 Data Center Design Principles • Cisco Nexus Virtual Port Channel (vPC) Topologies CiscoPress eCATS VODs • Build the Best Data Center Facility for Your Business • Cisco UCS™: A Complete Reference Guide • I/O Consolidation in the Data Center • Data Center Virtualization and Mobility: Test Plan and Results • Date Center Multilayer vPC Design: LACP • Cisco Nexus 5000 System Architecture • Introduction to Data Center Network Architecture © 2012 Cisco and/or its affiliates. All rights reserved. For Partners in United States and Canada Only Cisco Confidential 13 Cisco® Unified Communications Solution Best Practices AS • Cisco Unified Communications Security: Design Options • Click-to-Call Configuration for Cisco UCM • Cisco UCCE Network QoS Testing Tips • Configuring LBCAP for CVP Deployments • Extension Mobility and Cisco UCM Upgrade • Cisco UCM 7.x to 8.x Upgrade Procedure CiscoPress eCATS VODs • Implementing Cisco UCM: Foundation Learning Guide • Cisco CCIE® Voice v3.0 Quick Reference • Cisco Unity® Connection 8.5 Scalability and Redundancy • UC Deployment on Cisco UCS™ • Introduction to Contact Center Scripting • Unified Communications Applications © 2012 Cisco and/or its affiliates. All rights reserved. For Partners in United States and Canada Only Cisco Confidential 14 One Cisco Technical Knowledge Library Network Infrastructure Knowledge Service Borderless Security Knowledge Service TKL content is organized under five different modules Wireless Knowledge Service Each module is available as a separate offering under MKS Data Center and Virtualization Data Center Knowledge Service Collaboration Collaboration Knowledge Service © 2012 Cisco and/or its affiliates. All rights reserved. MKS provides a costeffective model for enterprises IT to pay as they grow For Partners in United States and Canada Only Cisco Confidential 15 Thank you. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Sales and Ordering Process (Cisco BDM/Sales Lead) Customer Information (Cisco KS PoC) Entitlement and Support (Cisco KS PoC or tkl-support@cisco.com) Presales demo TKL delivery PoC assigned TKL registration email sent Deal registration Customer details and PoC Attach your Cisco.com account to KS Portal Quoting and approval End-user details (Excel) Name Email Cisco.com user ID Purchase order Auto email from Araloc DRM Follow instructions to set up DRM Viewer Participate in portal training TKL portal www.cisco.com/go/tkl User support tkl-support@cisco.com Business support tkl-bizdev@cisco.com © 2012 Cisco and/or its affiliates. All rights reserved. *KS: Knowledge Services Cisco Confidential 18 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Create Collections AS guide Share Collections Book Tech Tips My IPv6 Collection • Create collections for your day-to-day tasks • Create collections to Onboard new employees © 2012 Cisco and/or its affiliates. All rights reserved. • Share collections; Build collective knowledge pool Cisco Confidential 20 Rate documents Bulk Download Sandbox content alerts • Download multiple items at once • Get notifications for new content in your Sandbox • Influence TKL content by providing a rating to each document • Support for video streaming for .mp4 and .fla content types • Support for ‘external admin role © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Planned Committed TKL 2.5 TKL 2.4 TKL 2.2 TKL 2.1 • Mobile TKL for iOS devices • • • • • Bookmarking Multiple download Subscription notification External admin role Rating content • Mobile TKL for Android devices TKL 3.0 and beyond • • • • • Collaboration workspace Recommendation engine Enhanced video experience Federated search Enhanced management console • Enhanced usage reports • New dashboard and UI redesign • Modularization of content • Wireless, security, data center, UC, network infrastructure • Updated DRM August 2011 © 2012 Cisco and/or its affiliates. All rights reserved. Dec 2011 April 2012 Dec 2012/Beyond Cisco Confidential 23