IBM Systems Middleware
Service Management Portfolio Management Team
Last Updated: 30th October 2015
Netcool Operations Insight 1.4 Beta
Getting started
© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Dear customer,
Thank you for your participation in the Netcool Operations Insight 1.4 beta program. This solution brief gives an overview of the
beta program and will enable you to get started. Feedback from our client base is very important for the Netcool Operations
Insight 1.4 release, so your involvement in this program is greatly appreciated.
Netcool offering management
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© 2015 IBM Corporation
Please note
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal
without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction
and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or
legal obligation to deliver any material, code or functionality. Information about potential future
products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a
controlled environment. The actual throughput or performance that any user will experience will
vary depending upon many factors, including considerations such as the amount of
multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and
the workload processed. Therefore, no assurance can be given that an individual user will
achieve results similar to those stated here.
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Netcool Operations Insight 1.4 – Network Management Beta
At a glance
Network Health Dashboard (entitled with NOI)
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•
•
•
Real time visibility of the overall health of the network
Integrated event, topology, performance and configuration data sources
Immediate visibility of worst performing devices
Per user defined areas of the network (network views)
GUI consolidated to single DASH portal
Improved performance and administration with no
applets or other plugins
Common deployment experience using IBM Installation Manager
Beta will only
include:
Linux RHEL & SLES
DB2 10.5
• Supports console mode for seasoned deployers,
Web UI and native GUI for a rich GUI experience
• Immediate feedback on errors, with information for deployer to remediate.
• Includes an easily understood, low risk, migration process.
• Simplified and automated integration with Configuration Management
Historical poll data capability greatly improved
• Re-architected for improved throughput and storage time
• Raw and summarized data quickly visualized from Dashboard, right click context menu,
and Cognos reports
• Summarized data maintained for last day/week/month/year in local database
Cisco Wifi Access Point support
Platform support
AIX 6.1, 7.1
Linux RHEL 6, 7
Linux SLES 11
Database
DB2 10.1 ESE
10.5 WSE/ESE
Oracle 11g & 12
Enterprise Edition
Discovery modeling for layer 2/3, SSID, 802.11 spec, channels, dependencies on DHCP
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Frequently Asked Questions
The following Frequently Asked Questions section is designed to answer your key questions concerning this beta.
1. What are the new focus areas in Netcool Operations Insight that are being evaluated in this beta?
The focus for this beta are the Netcool Operations Insight – Network Management capabilities. Specifically:
1. The new Network Health Dashboard.
2. DASH enablement and Java/applet removal for all network management topology views.
3. Common Netcool Operations Insight deployment capability for Network Management.
4. Improved integration between Tivoli Network Manager and Netcool Configuration Manager.
5. Network Management Cisco WiFi capability.
These are discussed at length in this document.
2. What are the beta license terms?
This beta will include a temporary beta license for Netcool Operations Insight 1.4. This entitles participants to deploy and utilize
Netcool Operations Insight capability in a non-production environment.
3. What is the timescale for the beta?
4th November 2015 – 29th January, 2016.
4. Where can I download the beta kit?
The NOI 1.4 kit beta kit will be made available from the Netcool Operations Insight Open Beta site here
5. Do I need IBM services or business partners to deploy and configure this beta?
Ideally yes, but customers with the right Netcool solutions skillset can also deploy the Network Management capability in NOI 1.4.
6. Where can I provide beta feedback?
The Open Beta site for Netcool Operations Insight will include a 1.4 beta forum.
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Frequently Asked Questions
7. What server hardware/OS options do I have?
The GA plans for Network Management are: X86: RHEL 6 and 7, SUSE Linux 11. Power: Aix 6, 7. However, for this
beta, only RHEL and SUSE Linux on X86 are supported. See page 26 for more details.
8. What are the embedded software dependency details to run the NOI – Network Management beta
See page 26.
9. Can you provide system resource guidance for the Netcool Operations Insight 1.4 beta?
See sizing guidance on page 26.
10. What documentation will be provided with this beta?
Development will provide a readme file to provide all of the deployment guidance required for the beta. Also, a beta prerelease of the Netcool Operations Insight - Network Management documentation will be made available to beta
participants.
11. What are the Netcool Network Management development aspirations for this beta?
Development would ideally like to have beta participants perform the following:
1. Deploy all parts of Netcool Operations Insight – Network Management and provide feedback on user experience
(Network Management deployment evaluation is an important part of the beta).
2. Configure the Network Health Dashboard for a variety of different network views.
3. Evaluate event, network availability and network configuration widgets as presented on the Network Health
Dashboard and their usefulness for network operations.
4. Evaluate the Network Health Dashboard user experience with Network Operations Center support personnel
(levels 1-3).
5. Evaluate the network outage workflow using the Network Health Dashboard and its impact on the mean-time-torepair metrics.
6. Evaluate the general experience of using network topology views.
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© 2015 IBM Corporation
IBM Systems Middleware
Netcool Operations Insight 1.4 Beta
Network Management for greater Operations Insight
© 2015 IBM Corporation
Operations offering context, support and adjacency for ITSM
Capability
Solution
Area
Build
Application
Platform
Manage
Optimize
IT Service
Management
Integration
Stakeholder
Dashboards
Portfolio
Offering
Areas
Run
Innovate
Digital
Experience
Smarter
Process
• IT Operations
• Development
• Line of Business
Operations
Performance
Automation
Provide end-to-end insight
for smarter business
decisions
Ensure right availability of
your critical business
solutions
More agility, with lower
cost and risk
Analytics
Proactive outage avoidance and faster problem resolution
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© 2015 IBM Corporation
Operations Management from IBM enables acceleration of the
Operations Management lifecycle
Goal:
Simplify Operations
&
Reduce Cost of
Operations
Consolidated Management
• Off the shelf integrations for rapid
deployment
• Correlate, enrich and consolidate
events into a single view
• Scale from the smallest to largest
environments
•
•
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Analytics
Automation
Built in Expertise
• Data-driven actionable
insight from high volume
operations data
• Identify Frequent Events
• Recognize Patterns
• Recommend Grouping and
Suppression
• Streamline Operations
• Eliminate manual steps
by automating actions
• Automate rote
processes
• Take Immediate action
• Decades of IBM experience
across thousands of
customers
• 90% reduction in actionable
events out of the box
Improved visibility with Network Health
Dashboard
Network discovery, visualization,
monitoring and event correlation/rootcause analysis drives down mean-time
to repair
• Automated network configuration to eliminate
errors
• Network compliance management to ensure
standardization
© 2015 IBM Corporation
Netcool Operations Insight
Delivering broad, integrated Operations Management capabilities
for IT Service Management
IBM Agile Operations
(Q4 2015)
Cloud-based Services
Beta in progress
IBM Netcool Operations Insight
• Unparalleled alert integration
• Embedded and tightly integrated Analytics
• Flexible composable dashboards
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Operations
Management
Network
Management
The power of OMNIbus combined
with the Transformative
capabilities of Analytics
Delivers end-to-end visibility
across your network infrastructure
Network Performance
Management
Real time update of network
performance
2H 2015
Service Composition
Dynamic Service Management
2H 2015
© 2015 IBM Corporation
IBM Systems Middleware
Netcool Operations Insight 1.4 Beta
Network Management
Detailed overview
© 2015 IBM Corporation
IBM Netcool Operations Insight
The Heart of a Modern Analytics Driven Operations Center
Optional IBM Operations Analytics
Predict
Search
•
Powered by the Proven value of Netcool OMNIbus

•
•
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Consolidating millions of alerts from across your environment into a small number of actionable problems
Accelerated with Innovative Event Analytics for Efficiency and Effectiveness

Improve operator efficiency up to 90% by identifying common problems to simplify away

Deliver broad context to reduce mean time to repair by 10% to 15% for most organizations
Easily Integrate across all IBM and non-IBM Management Solutions for a total solution

Combine all data using modern, mobile dashboards and simple data integration solutions

Extend to IT Operations Analytics for Predict and Search
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© 2015 IBM Corporation
IBM Netcool Operations Insight -- Highlights
Modern Dashboards, Fully Mobile
Visualize the performance and health of your entire operations environment. Out of the box Integration
• 98% Reduction in Critical events: ~22 critical & ~100 major events per week
• Improved focus and utilization of first- and second-line staff
Analytics to increase Event Value
Event Search Analytics
v1.1
Faster problem identification, isolation and
resolution
30% reduction in
Events to Operations
v1.2
Seasonal Event Analytics
Almost 50% reduction
in repeating events
Identify regularly occurring events sorted by confidence
level and frequency
Related Events Grouping
v1.3
IBM Delivered content for grouping well known events. Up
to 90% reduction in events out of the box
New in
NOI 1.3
Related Events Analytics
90% reduction
for known event
classes
Discover clusters of events that occur together,
automatically group them for context
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Network Management overview
Automatic Discovery, Visualization, Monitoring and Root
Cause Analysis
End-to-end visibility of your physical and virtual network infrastructure with
monitoring and automatic notification of alarms that require operator action
• Achieved about a 40 percent reduction in outage times
• 30% reduction in Mean Time To Repair (MTTR) thanks to the root
cause analysis and cross-domain correlation within the IBM solution
Network Configuration and Compliance Management
Control the process of configuration change and compliance in the
operations environment
•
“with the ability to regularly run audit checks we could prove that we
were adhering to compliant configuration templates. The compliance
reporting was also very easy to build and rollout.”
Network Configuration Automation
Drive process automation for repeatable configuration activities to
minimize errors and improve operational performance
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•
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80% reduction in call center requests, reducing the demand
for help desk staff
95% reduction in MTTR.
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US telco
© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Network Health Dashboard
For your area of responsibility, see the answers at a glance for:
• What devices or interfaces have been down longer than 1 hour, 24 hours?
• How is the availability level trending over the last 24 hours?
• What are the worst performers?
• Did any configuration changes coincide with this incident?
• What events are active?
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© 2015 IBM Corporation
Network View
bookmarks to
segment network
(geography,
service or
customer
segmentation)
Recent network
events filtered for
contextual events
only
Drilldown into the
configuration history to
see device listings and
details of changes made
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Network Health Dashboard details
Network Availability
status in real time
Network Performance monitoring,
current Tivoli Network Manager polled
data (i.e. worst device performers)
and future Network Performance
Insight KPIs
Network configuration timeline of
changes, including out-of-band adhoc network configuration changes
© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Network Health Dashboard
Toggle table or individual graph without losing original focus
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Network Health Dashboard
Contextual drilldown to events and topology
View events in context to see
what is happening now with the
devices and connections in my
region or service…
And use the standard contextual
tools
Explore details about the
devices, connections with the
standard contextual network
tools to quickly understand the
issue
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
DASH support with applet removal
Client environment is predictable with no
plugins to worry about.
Google-like zoom control
Network views begin rendering
immediately, no Java security hassles.
Google-like search:
Find all the devices with an
attribute beginning with “Gi01”
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
Installing Network Manager into Netcool Operations Insight 1.4
Standard Network Manager deployment
Standard NOI deployment
DASH
WebStart NCM client
6.4.2
(Presentation server)
NM GUI 4.2
NM 4.2 Core
WebGUI 8.1
TCR 3.1
Netcool Configuration
Manager 6.4.2
(Worker server)
OMNIbus 8.1
SCA-LA
Impact
SNMP Probe 8.1
NM components
Syslog Probe 8.1
Database
Prereq components for
NM (all part of NOI)
Scenario 1. Install Network Management components into NOI 1.4
Scenario 2. Upgrade Network Management into NOI 1.4
= scenario 1 + apply export/import migration
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
IBM Installation Manager for Network Manager
Simplified control over the install process
Additional Web UI mode for full GUI experience without X/VNC, for easier install across multiple servers.
Install on all servers using a single repository - Passport Advantage or a local repository .
IM will take care of the install order and prereq checking.
NOI deployment
or …
Local repository
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Passport Advantage
© 2015 IBM Corporation
Netcool Operations Insight 1.4 – Network Management Beta
IBM Installation Manager for Network Manager
Transparent installer
IT Application Administrator installs with confidence.
The GUI displays information on the error and how to proceed – no need to search logs for error information.
Single click data gathering if IBM Support is called.
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Netcool Operations Insight 1.4 – Network Management Beta Automated
Network Manager-Configuration Manager integration
The Network Manager and Configuration Manager integration is now a more
simplified deployment process and more robust implementation.
Integration setup
The integration between Network Manager and Configuration Manager
is automatically setup using the installer.
Device sync
The import and synchronization of devices to NCM is greatly simplified
and easier to manage.
A RESTful JAX-RS service between Configuration Manager and Network
Manager results in a more reliable communication without the need to
understand and work with the old SNMP notification process.
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 - Network Management Beta
Upgrade Network Management to NOI 1.4
Major migration improvement with:
1. Increased automation to reduced number of manual edits required for standard
user configuration (discovery, GUI properties)
2. Reduced number of manual file reviews through improved built-in intelligence.
(Standard user configuration files as well as customizations, such as stitchers.)
3. Improved guidance in the migration process with easily digested best practice style
documentation, with both experienced and inexperienced users in mind
4. Help provided for ITNM 3.8 customers with a best practices document.
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 - Network Management Beta
Poll data storage
•
The Poll data will be stored and summarized in the local database
• Raw data can be accessed, plus aggregations such as last day, last week, last month, last year
•
•
The new aggregation and pruning mechanism replaces and simplifies the previous integration
with Tivoli Data Warehouse.
The data can be quickly visualized from the new dashboard as well as from right click tools and
Cognos reports.
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© 2015 IBM Corporation
Netcool Operations Insight 1.4 - Network Management Beta
Wifi support (Cisco)
The following outlines the WiFi management capability for this release:
• Discovers Cisco access points.
• Models access points, SSID, 802.11 specs, channels.
• Models layers 2, 3 and IP subnet connectivity.
• Models dependencies on DHCP servers, gateway routers, and switch ports.
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Netcool Operations Insight 1.4 - Network Management Beta
Software support and sizing guidance
The following outlines the software environment and versions required in order to deploy Netcool Operations Insight 1.4.
•
Platform support
• AIX 6.1, 7.1 (not available for the beta program)
• Linux RHEL 6, 7
• Linux SLES 11
•
Database
• DB2 10.1 ESE (not available for the beta program)
10.5 ESE & WSE (Entitlement consistent with NOI bundle)
• Oracle 11g & 12 Enterprise Edition (not available for the beta program)
•
Web Browser
• IE 10, 11
• FF ESR 38
•
Currency
• ITM 6.2.3 to 6.3 (not available for the beta program)
• TCR 3.x
Server sizing guidance
The following sizing guidance is based on a Netcool Operations Insight deployment focused exclusively on event, discovery, monitoring
(including Network Health Dashboard), configuration and compliance management for a small network (500 devices)
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•
•
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JazzSM/DASH/WebGUI/OMNIbus ObjectServer: 8 cores and 12G RAM, 50G Disk.
DB2 database server: 3 cores & 8G RAM with 50G disk (ideally RAID 10 for perf & availability).
Tivoli Network Manager core: 6 cores server/VM with 20G of RAM and 50G of disk.
Netcool Configuration Manager: Additional DB resources: Add 1 core and 4G RAM, 50G disk to the above database. 2 Cores and 8G RAM
with 50G disk (including GUI).
Total: 20 cores, 52G RAM , 250G disk.
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•
An economic option might be to use a single server/VM with 16 cores and 48G RAM with 200G disk.
© 2015 IBM Corporation
Note that Netcool Operations Insight analytics will require extra
resources, which are not accounted for in this sizing guidance.
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Netcool Operations Insight 1.4 - Network Management Beta
Deprecation
The following components have been deprecated for this release:
•
•
ITNM TDW
• Replace TDW for storing historical poll data with the replacement mechanism provided by the new local
summarization tables.
BIRT reports
• By default, apply only the Cognos reports and datasources
• Convert majority of BIRT reports to Cognos
• BIRT engine and remaining BIRT reports will be available for those requiring them
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© 2015 IBM Corporation
Acknowledgements and Disclaimers:
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IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for
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or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have
achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to,
nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
© Copyright IBM Corporation 2015. All rights reserved.
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IBM, the IBM logo, ibm.com, Tivoli, and Netcool are trademarks or registered trademarks of International Business Machines Corporation in the
United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a
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Other company, product, or service names may be trademarks or service marks of others.
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2015 IBM Corporation