Chapter 1

Information systems are the foundation for
conducting business today. In many industries,
survival and even existence is difficult without
extensive use of information technology. No
longer can we imagine going to work and
conducting business without them. As a society
we have come to rely extensively on the use of
information appliances such as cell phones,
BlackBerrys, handhelds and other hardware.
Communicating and conducting business is
increasingly being carried out through the use of
e mail, online conferencing and international
teleconferencing. Internet technologies have
become essential business tools.
 In
the technology area there are three
interrelated changes:
 The emerging mobile digital platform ( think
iPhones, BB, and tiny Web-surfing netbooks)
 The growth of online software as a service
 The growth in “cloud computing” where
more and more business software runs over
the Internet.
Change
Impact
Cloud computing platform
emerges as a major business
area of innovation
A flexible collection of
computers on the Internet begins
to perform tasks.
Growth in software as a service
Major business applications are
now delivered online
A mobile digital platform
emerges to compete with the PC
as a business system
Apple opens its iPhone software
to developers, and then opens an
applications store on iTunes
where business users can
download hundreds of
applications.
Managers adopt online
collaboration and social
networking software to improve
coordination, collaboration and
knowledge sharing
Google Apps, Google Sites,
Microsoft’s Windows Sharepoint
Services
Change
Impact
Virtual meetings proliferate
Managers adopt telepresence
video conferencing and Web
conferencing
Web 2.0 applications are widely
adopted by firms
Web based services enable
employees to interact as online
communities using blogs etc
Telework gains momentum in the The internet, woreless laptops,
workplace
iPhones and BlackBerrys make it
possible for growing numbers of
people to work away from the
traditional office.
Outsourcing production
Firms learn to use the new
technologies to outsource
production work to low wage
countries.



A growing percentage of the economy of India and
other advanced countries in South East Asia depends
on imports and exports, Foreign trade, as a
percentage of GDP was over 25% in 2006, up from
14.1% percent in 1990-91.
It’s not just goods that move across borders. So to do
jobs, some of them high level jobs that pay well and
require a college degree.
On the plus side, a recent Nasscom- CRISIL report,
“The Rising Tide- Output and Employment Linkages of
IT-ITeS,” says the industry is expected to create
about 11 million jobs by 2010, and employment in
information systems and the other service
occupations listed above, has expanded in sheer
numbers, wages, productivity and quality of work
A
good discussion of six important business
objectives, why businesses have become so
dependant on information systems today and
the importance of these systems for the
survival of a firm: Operational excellence,
new product and business models and
Competitive Advantage Survival.
That’s simple: everything.
 The emergence of the Internet into a full
blown international communications system
has drastically reduced the costs of operating
and transacting on a global scale.
 Digital
Firm: All of the organization’s
significant business relationships with
customers, suppliers, and employees are
digitally enabled and mediated.
 Business processes: It refers to the set of
logically related tasks and behaviors that
organizations develop over time to produce
specific business results and the unique
manner in which these activities are
organized and coordinated.
In the emerging fully digital firm:
 Significant business relationships are digitally
enabled and mediated
 Core business processes are accomplished
through digital networks
 Key corporate assets are managed digitally
 Digital firms offer greater flexibility in
organization and management
 Time shifting (24/7), space shifting (eBay,
General Motors)
 Operational
Excellence
 New Products, Services, and Business Models
 Customer and Supplier Intimacy
 Improved decision making
 Competitive Advantage
 Survival
 An
information system can be defined
technically as a set of interrelated
components that collect (or retrieve),
process, store, and distribute information to
support decision making and control in an
organization
 By information we mean data that have been
shaped into a form that is meaningful and
useful to human beings. Data, in contrast,
are streams of raw facts representing events
occurring in organizations or the physical
environment before they have been
organized.
DATA: 331 Brite
Dish Soap 1.29
Information
System
Information:
Item No:331.
Units Sold:
7,156
Raw data from the super market can be processed to get useful
information
Customers
Suppliers
Input
Regulatory Agencies
Processing,
Classify,
Arrange,
Calculate
Stock Holders
Output
Competitors
 The
three themes; management,
organizations and technology
 Understanding the interaction between these
factors and the information systems is known
as information system literacy.
 Knowing how to optimize the relationship
between technology, organizations, and
management is the purpose of this course.
Organizations
Technology
Management
 Senior
management makes long term
strategic decisions about products and
services as well as ensures financial
performance of the firm
 Middle management carries out the programs
and plans of their seniors
 Operating management is responsible for
daily activities of a business
Senior
Management
Middle
Management
Operational Management
Function
Purpose
Sales and marketing
Selling the organization’s
products and services
Manufacturing and production
Producing and delivering
Finance and Accounting
Managing financial assets and
maintaining financial records
Human resources
Attracting, developing and
maintaining the labor force and
maintaining employee records
 Management
Management’s job is to make sense out of the
many situations faced by organizations, make
decisions, and formulate action plans to
solve organization problems
 Technology
• Computer Hardware
• Computer Software
• Data Management Technology
• Networking and telecommunications
technology
 Network:
It links two or more computers to
share data or resources, such as a printer
 Internet: It is the world’s most widely used
network
 Intranets: Internal corporate networks based
on Internet technology. Private intranets
extended to authorized users outside the
organization are called extranets
 WWW: Provided by the Internet that uses
universally accepted standards of storing,
retrieving, formatting, and displaying
information in a page format on the net.
Computer
Science
Operations
Research
Management
Science
MIS
Psychology
Sociology
Economics
 The
study of information systems deals with
issues and insights contributed from
technical and behavioral disciplines. The
disciplines that contribute to the technical
approach are computer science,
management science, and operations
research, the disciplines contributing to the
behavioral approach are psychology,
sociology and economics
 Technical
Approach
After all, everything in a computer is
ultimately reduced to a zero or a one. So
using the technical approach, you could say
that 2+2=4
 Behavioral Approach
The behavioral approach on the other hand,
takes into account the very nature of human
beings. Nothing is totally black and white.
Neither approach is better than the other
 Throughout
this book you will find a rich
story with four main actors: suppliers of
hardware and software (the technologists);
business firms making investments and
seeking to obtain value from the technology;
managers and employees seeking to achieve
business value (and other goals); and the
contemporary legal, social, and cultural
context (the firm’s environment)
 The study of MIS arose in the 1970s to focus
on the use of computer based information
systems in business firms and government
agencies.
Technology
Organization
Alternative
1
Alternative
1
Alternative
2
Alternative
3
Final Design
Of Technology
Alternative
3
Alternative
2
Final Design
Of
Organization