Customer Business Manager
Job Summary:
The Customer Business Manager is responsible for the execution of the organization's North American Retail's
category/brand strategies at the customer level that deliver Annual Operating Plan (AOP) profit targets by achieving
targeted Volume, Gross Sales After Trade (GSAT) / Trade as a Percent of Revenue (TAPR), distribution and
Category Growth Fund (CGF) goals. Additional responsibilities include: understanding the customer's key
objectives/strategies and implementing joint business plans that deliver long-term mutual growth; customizing; selling
and implementing corporate strategies and Category Leadership Programs with the customer; acting as the key point
of contact with Category Managers/Directors of the Customer. Key internal interactions will be with the Director of
Sales, Team Performance Manager, (TPM), Customer Category Manager (CCM), Customer Planning Analysts
(CPA), Customer Service Account Manager (CSAM), Customer Marketing and the Customer Sales Planning
Organization.
Responsibilities & Duties:
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Area of responsibility includes Safeway Corporate Headquarter call
Product categories to include Refrigerated products, Frozen products and/or all portfolios
Penetrate Customer at multiple levels and establishes business relationships that enable strategic
collaborative business planning initiatives, where appropriate
Own and lead development of strategic and tactical business planning activities with Customer, ensuring
achievement of AOP and execution of category tactics: Distribution, Shelving, Merchandising, Pricing,
Activation (DSMPAs)
Leverage CCM/CPA analytics, insights, reporting and recommendations to build/execute customer plans
Responsible for Siebel fiscal year plan input, knowledge and ongoing maintenance, as well as utilizing
reporting capabilities to evaluate all aspects of the plan integrity; Authorized Distribution List (ADL),
forecasting, promotion detail, customer contracts, AOP metrics, post promotional analysis, and scenario
planning
Responsible for developing Retail Packets for Acosta and communication with the Retail Excellence Team
to achieve merchandising success
Coordinate with CSAM resource on Supply Chain and Procurement opportunities
Leverage internal resources to strengthen Customer relationship through top-to-top presentations, Category
Leadership Programs, Category Reviews, Vendor Partnerships and Advisory Roles
Broker development - Evaluate and build retail execution with Acosta broker partner
Coordinate with CSAM resource on Supply Chain and Procurement opportunities
*LI-KV1 Indeed
Qualifications:
 Bachelor's Degree required
 5 or more years of relevant CPG experience preferably to include a combination of: Sales/Customer
Management, Customer/Trade Marketing and Category Management
 A minimum of 3 years of CPG National Customer Management experience is required
Hillshire Brands focuses on providing meat-centric food products that satisfy consumer appetites
and offer exceptional quality and value. The flagship brands of our reinvigorated company include
Ball Park, Gallo Salame, Hillshire Farm, Jimmy Dean and State Fair. In addition, the company
produces the well-loved Sara Lee frozen desserts. The Hillshire Brands foodservice division
serves our portfolio of products to restaurants, schools, convenience stores, healthcare facilities,
hospitality venues and other food service operations. Collectively, these brands generate
approximately $4 billion in revenue as they touch millions of consumers in North America.
At Hillshire Brands, we believe that careers are as unique as individuals. That's why we offer
employment opportunities that give you ownership of your career. All employees have a voice,
and your ideas are valued. As an employee of the company, your individual contributions will
make a significant impact on our overall success. Our organization benefits from the passion of
individuals working together, so as an employee of Hillshire Brands you will have an opportunity
to further develop your skills, gain new experiences and build new capabilities
Jeff Millard
Director of Sales | Safeway Team
Hillshire Brands Company
3090 Independence Dr. Su. 210
Livermore, CA 94551
925-245-2303 l Cell 925-321-7808
Jeff.millard@hillshirebrands.com
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