Transforming
Enterprise
Communications
with Cisco Unified
CallManager
Craig Cotton
Sr. Manager, Product Marketing
IP Communications Business Unit
© 2006 Cisco Systems, Inc. All rights reserved.
1
Cisco Unified Communications
Cisco Unified Communications System
Pricing, Packaging
and Financing
Channel
Partner Tools
& Programs
Technology
Developer
Partners
Marketing
Services
Part of the Cisco Business Communications Solution
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
2
Agenda
• Cisco Unified Communications Market Update
• Cisco Unified CallManager 5.0
• Expanding SIP portfolio
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
3
The Marketplace Has Shifted
WW Enterprise Voice Market
Total Market
$B
$16
• Market acceleration
• Innovation has moved
to IP communications
$14
$12
$10
$8
$6
$4
$2
$0
2001 2002 2003 2004 2005 2006 2007 2008 2009
Enterprise IP Telephony
TDM/PBX
Source: Synergy Research
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
4
Cisco’s Commitment to Voice
$25 B
1 in 6
engineers at
Cisco working
on voice
$1 B
Voice
Cisco’s
Revenue Revenue
VoiceCon 2006
Voice
Cisco’s
Engineers Engineers
© 2006 Cisco Systems, Inc. All rights reserved.
5
Cisco IP Communications Momentum
M$ 500
• 7.5 million Cisco IP Phones sold
400
300
200
• More than 38,000 Cisco IP
Communications customers
• Cisco IP Communications customers
include more than 60% of the Fortune 500®
• Cisco displacing more than
12,000 TDM phones every
business day
100
0
Q1
CY 00
VoiceCon 2006
Q3
CY 00
Q1
CY 01
Q3
CY 01
Q1
CY 02
© 2006 Cisco Systems, Inc. All rights reserved.
Q3
CY 02
Q1
CY 03
Q3
CY 03
Q1
CY 04
Q3
CY 046
6
Agenda
• Cisco Unified Communications Market Update
• Cisco Unified CallManager 5.0
• Expanding SIP portfolio
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
7
Cisco Unified CallManager 5.0 Themes
• Appliance model
Improved installation
and upgrades
• Administration
Enhancements
Licensing compliance
• Expanding SIP portfolio
SIP line side
Enhanced networking
Presence
• Japanese, Chinese, and
Korean Character Set
Support
• Other Enhancements
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
8
Cisco Unified CallManager 5.0 Appliance
• Complete hardware software solution
• Alternative operating system
Improve installation and upgrade
Increased security and reliability
• Software solution
Cisco Security Agent included as with
Windows version
• Interfaces provide access to system
Administration via CLI and GUI
Third-party access is through documented APIs
• Supported on Cisco MCS servers
7815, 7825, 7835 and 7845
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
9
Cisco Unified CallManager
Appliance Benefits
• Reduced installation time
Software pre-loaded on MCS servers
Faster Install time—Less than half the time of
CM 4.x to install
• Upgrade simplicity
Install upgrade while in service
Reduced downtime—Less than a quarter of
the time
• Increased resiliency
System locked down to external applications
Removes Windows security issues
More secure
• Software can be loaded on approved
HP and IBM server
Pre-loaded Cisco MCS server will save
installation time
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
10
Appliance Model Installation
• Ships with application preloaded
• Administrator powers up the system
• Provide removable media with network config file or enter via
CLI, such as IP Address
• Ready for configuration via Cisco Unified CallManager GUI
• No access to OS is available or necessary
No Linux knowledge or training required
“When I arrived at training, I believed that we will
need shell access to the appliance. After
understanding the capabilities of RTMT and CLI,
I’ve changed my mind.”
Jerry Steinhauer Senior Voice Engineer, Berbee
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
11
Appliance Model Upgrade
• Make a backup of system
using Disaster Recovery
Framework
• Load new version on Publisher
- do not reboot
• Simultaneously load all
subscribers
• Reboot Publisher into new
partition
• Reboot multiple subscribers
into new partition on the
appliance
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
12
Appliance Management Approach
Functionality
Approach
Fault
SNMP Traps—RIS and syslog-MIB
E-mail and Pager Notifications
Serviceability SOAP Polling
Configuration
DVD/USB/CLI to configure web access
Existing Cisco Unified CallManager User Interface
AXL SOAP access to DB
Performance
Serviceability SOAP API
Real-Time Monitoring Tool (RTMT)
(s)FTP push for CMR records
SNMP—Platform Statistics
Accounting
(s)FTP push for CDR records
Diagnostics and
Troubleshooting
Trace Collection Tool—Syslog/trace files
RTMT
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
13
Cisco Unified CallManager
Command Line Interface (CLI)
CLI used for initial set up and
troubleshooting
Commands include:
• Ping, Traceroute
• System – restart, poweroff, switch-ver
• Show – status, hw, security
• Show files – weblog, activelog,
inactivelog, install
• Show files install XXX
• Set password – admin
• Set – dhcp, ip, gw, security
• Service – list, start, stop
• set/get trace levels
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
14
CLI Example
VoiceCon 2006
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15
Licensing Compliance
• Cisco Unified CallManager licensing
compliance for:
Devices
Application
• Device licenses
The maximum number of provisioned devices
(IP phones, video devices) in CallManager
database will be tracked and enforced
Customer will only be able to support the
number of devices they have purchased
licenses for
• Application licenses
Cisco Unified CallManager software will be
tied to a server via mac address
• Licenses will be created and
distributed in accordance with Cisco
FlexLM process used for Cisco Unity
today
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
16
Administration Enhancements
• Administration
improvements
• Cisco common look and feel
• Windows Internet Explorer
for access to GUI
• Licensing compliance
• Administration
Improvements
Easier and quicker user add
and delete
Line Improvements—arrange
lines on 7914
Copy station
Quick password reset
Scheduled provisioning (BAT)
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
17
Intelligent Information Network:
RSVP Agent
Edge router contains an RSVP
Agent. This agent is the RSVP
signaling proxy for the Cisco
Unified CallManager
Main Office
Cisco Unified
CallManager
Remote Office
#1
Phone to
agent
media – not
reserved.
VoiceCon 2006
RSVP Agent
Reserved Path
(audio stream)
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Unified
CallManager
signaling to RSVP
Agents to establish
inter-location
reservation.
RSVP Agent
Remote Office
#2
18
Agenda
• Cisco Unified Communications Market Update
• Cisco Unified CallManager 5.0
• Expanding SIP portfolio
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
19
Current Cisco SIP Product Portfolio
Cisco SIP
Proxy Server
Cisco IOS including Voice Gateways,
Cisco SRST, Cisco Unified
CallManager Express
Cisco Unified IP Phones
Cisco PIX
Firewall
2-port FXS Gateway
Cisco ATA 186/188
Cisco Unified
CallManager
Cisco Unity
Cisco Unified
MeetingPlace
Express
Cisco Softswitch
BTS-10200 and PGW 2200
Linksys IP Phone
Linksys Phone Adapter
VoiceCon 2006
Cisco Unified MeetingPlace 8100
© 2006 Cisco Systems, Inc. All rights reserved.
20
SIP Phone Support in Cisco
Unified CallManager 5.0
Cisco Unified
CallManager Cluster
SIP
SCCP
3rd Party SIP Phone
Linksys Phone Adapter
(RFC 3261 Compliant)
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
21
SIP: Feature Rich? Absolutely!
High
200
150
125
100
75
50
Fully
Feature
Transparent
with SIP
Built 100%
on top of
IETF SIP
standards
Cisco SCCP
Unified IP
Phone
Cisco SIP
Unified IP
Phone
Low
25
SIPPING 19
Phone
VoiceCon 2006
Enterprise Value
# of Features
175
© 2006 Cisco Systems, Inc. All rights reserved.
22
SIP Supported Features—
Cisco Unified CallManager 5.0 (page 1)
Abbreviated Dialing
Abbreviated Dialing Softkey
Access Codes
ACD
Ad-hoc Conference
AIOD
Alternate Automatic Routing
(AAR)
ANI
Annunciator
Answer
Answer Release
Answer Supervision
Attenuation/Gain Adjustment
Per Device
Authentication
Authorization Codes
Auto-Answer
Automated Bandwidth
Selection
Auto Route Selection (ARS)
VoiceCon 2006
AXL SOAP API
Call Forward Fixed
Barge
Call Forward No Answer
Billing Statistics
Call Forward Off Premise
Bridging
Broadcast Paging
Browse To Onboard
Device Statistics
Bulk Administration
Call Admission Control (CAC)
Call Back (Busy and No Reply)
Call Hold/Retrieve
Calling Line Identification (CLID)
Calling Party Name
Identification (CNID)
CallManager Cluster
Call Park
Call Pickup (Group)
Call Blocking
Call Statistics
Call Connection
Call Status Per Line (State,
Duration, Number)
Call Coverage
Call Detail Recording (CDR)
CDR Reporting Tool
Call Forward—
Configurable Display
Call Transfer
Call waiting/retrieve
Class of Service (COS):
Call Forward All Calls
Codec Support
Comfort Noise Generation
Call Forward Busy
Conference
© 2006 Cisco Systems, Inc. All rights reserved.
23
SIP Supported Features—
Cisco Unified CallManager 5.0 (page 2)
Conference Barge
Conference Bridge Resource
Conference List and Drop
Any Party
Directories—Missed Calls List
Encryption
Directories—Placed Calls List
Extension mobility support
Directories—Presence Enabled
External Alerting Device
Directories—Received Calls List
External Page Interface
Conference—Drop Last Party
Directory Dial From Phone—
Corporate
FAX over IP G.711
Pass-through
Directory Dial From Phone—
Personal
FAX over IP G.711 relay
Date and Time Display on
Phone
DHCP Support
Diagnostics
Dial Access Codes
Dial Plan Partitioning
Digit Collection
Digit Collection Overlap
Digit String Analysis
Digit String Deletion
Digit String Insertion
Digit String Stripping
Digit String Translation
Direct Inward Dial (DID)
VoiceCon 2006
Directory Service
Direct Outward Dial (DOD)
Distinctive Ringing
Distinctive Ring
(On-net vs. Off-net)
Distinctive Ring
(Per Line Appearance)
Feature Transparency
Flexible Station Numbering
Full-duplex Speakerphone
Grouping for Large “System
Management
H.323 Interface (interop)
Hands-free (Dialing)
Distinctive Ring (Per Phone)
Help Access
Distributed Call Processing
Hold
DNIS
Hold (Exclusive)
Door Phone
Hold (System)
DTMF Signaling
Hot Line
© 2006 Cisco Systems, Inc. All rights reserved.
24
SIP Supported Features
Cisco Unified CallManager 5.0 (page 3)
HTML Help Access
From Phone
Hunt Groups
I-Hold Indication
MGCP Support (interop)
Immediate Divert to
Voice Mail
Multiple Calls per Line
Multilevel Administration
Access (MLA)
Multiparty Conference
Incoming Call Group
Intercept
Intercom
Intercluster calls
Intra-cluster calls
ISDN BRI Interface (interop)
ISDN PRI Interface (interop)
I-Use Indication
JTAPI
Last number redial
LDAP Support
Least Cost Routing
Meet-Me Conference
Message Waiting Indication
VoiceCon 2006
Multiple Line Appearances
Privacy
Private Line Automated
Ringdown (PLAR)
Private Lines
PSTN failover
QoS Statistics per call
QSIG (interop)
Multiple Trunk Groups
Multi-site (cross-WAN)
Capability
Music-on-hold
Mute
Off-Premise Extension
On Hook Dialing
Outbound call blocking
Outgoing Call Restrictions
Out-of-Band DTMF Signaling
Over IP
Personalized Ringing
Power Failure Transfer Phones
© 2006 Cisco Systems, Inc. All rights reserved.
Real-time Event Monitoring
Real-time QoS Statistics
through http Browser
to Phone
Recent Calls List
Recorded Messages
Redundancy
Repeat Last
Number Dialed
Ringing Line Preference
Saved Number Redial
Security
Service URL
Silence Suppression
25
SIP Supported Features
Cisco Unified CallManager 5.0 (page 4)
Simplified North American
Numbering Plan
(NANP) Support
Single Directory Number On
Multiple Phones
Single System Image
SIP Trunk
SMDI
SNMP
Softkeys
Softphone
Speed Dial
Station Hunting
Station Message Detail
Recording (SMDR)
Station Volume Controls
Survivable Remote Site
Telephony (SRST)
Syslog Support
T1/E1 Digital Trunk Interface
TAPI Support
VoiceCon 2006
Telnet Relay Application
Tenant Service
Time Zones
Toll Restriction
Traffic Measurement
Transcoder Resource
Transfer—Blind
Transfer—Direct Transfer
Transfer—With Consultation
Hold
Trunk Groups
Trunk-to-Trunk Connections
Unified device and system
configuration
Unified Dial Plan
User-configured Speed Dial
and Call Forward through
Web Access
Video
Voice Activity Detection
© 2006 Cisco Systems, Inc. All rights reserved.
Voice Mail Interface
Voice Synthesizer
Volume Control
Web Dialer
Web Services Access from
Phone
Wideband Audio Codec
Support
XML Support
911 Service
BRI support (interop)
Call Coverage
Call Display Restrictions
Forced Authorization
Codes/Client Matter Codes
H.323 FastStart
MGCP BRI ETSI BRI Basicnet3 (user-side only)
(interop)
Q.SIG Enhancements (interop)
Time of Day, Day of Week, Day
of Year
Routing/Restrictions
Toll Fraud Improvements
26
Cisco Unified CallManager 5.0 SIP Line Side
Standards Support
• RFC3261, RFC3262 (PRACK),
• RFC3264 (offer/answer), RFC3311 (UPDATE)—Basic call, hold and resume, music on
hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e.g. 486
and 302 support), meet-me, pickup, group pickup, other group pickup, 3-way calling
(local SIP phone mixing), parked call retrieval, shared line: basic call
• RFC3515 (REFER, also replaces and referred-by headers)—Consultative transfer, early
attended transfer, blind transfer
• Remote Party ID (RPID) header—Calling line ID (CLID), calling party name ID (CNID),
dialed number ID Service (DNIS), call by call calling line ID restriction (call by call CLIR)
• Diversion header—Redirected number ID service (RDNIS), call forward all activation, call
forward busy, call forward no answer
• Replaces header—Shared line: Remote resume
• Join header—Shared line: Barge
• RFC3265 and Dialog package—Shared line: Remote state notifications
• RFC3265 and Presence package—BLF, missed, placed, received calls lists
• RFC3265 + KPML package—Digit collection, OOB DTMF
• RFC3265 + RFC3842 MWI package (unsolicited notify)—Message waiting indication
• Remotecc—Adhoc conferencing, remove last participant, Conflist, immediate diversion,
call park, call select, shared line: Privacy
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
27
Cisco Unified CallManager 5.0 SIP Trunk
Standards Support
• RFC3261—Invite, cancel, ACK, 200OK, bye, re-invite, SIPS URIs, TLS, digest
authentication, 1XX responses, redirection 3XX, 4XX, 5XX and 6XX response codes
• RFC 2833—DTMF
• RFC3515—Inbound REFER (in-dialog as well as out-of-dialog)
• RFC3891—Replaces header (INVITE w/Replaces; REFER w/Replaces)
• Draft-ietf-sip-privacy-04.txt—Remote party ID (RPID) header
• Draft-levy-sip-diversion-08.txt—Diversion header
• RFC2976—INFO
• RFC3311—UPDATE
• RFC3262—PRACK
• RFC3264—Offer/answer
• RFC3265—SUBSCRIBE/NOTIFY infrastructure
• RFC3856—PRESENCE package
• Draft-ietf-sipping-kpml-04.txt—KPML package (Out of band DTMF)
• RFC3842—MWI package (unsolicited NOTIFY)
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
28
Cisco SIP Enterprise Solution
Cisco Unified CallManager 5.0
Cisco Unified CallManager Express
Cisco Unified
CallManager
Cisco Unified
Presence
Server
Local Gateways
SIP Network
Conf
SIP Voice Mail
Conferencing
SIP
Apps
Cisco Unified
MeetingPlace
SoftPhones
Cisco Unity
Messaging
VoiceCon 2006
CTI Apps
Cisco Unified
IP Phones
(SIP or SCCP)
SIP Gateways
Conf
SIP Conferencing
SIP Soft
Clients
© 2006 Cisco Systems, Inc. All rights reserved.
SIP
Phones
SCCP
MGCP
H.323
CTI
SIP
29
Cisco Unified CallManager 5.0
Presence Features
Busy-Lamp Field (BLF)
• Speed-dial buttons
• Call history logs
• Directory
Icon
VoiceCon 2006
Description
Status
SpeedDial
Unknown
BLF SpeedDial
Busy
BLF SpeedDial
Idle
© 2006 Cisco Systems, Inc. All rights reserved.
30
Presence—BLF Speed-Dial Buttons
• LED lamp and icon
indicate busy/Idle/
unknown state
• CallManager groups
used for restricting
access, BLF option
provisioned by
CallManager admin
• Alerting state and call
pickup not available,
provided in
future release
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
Busy/Available
Presence Indicator
31
Presence—BLF Call History
Logs and Directory
• BLF-enabled call logs
and directory allow
users to check line
state of others before
placing calls
• CallManager groups
used for restricting
access
Busy/Idle/Unknown
Presence Indicator
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
32
Multi-Byte Character
Support (Asian Languages)
Incoming Call
Speed Dials
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
Corporate Directory
Directories
33
Cisco Unified CallManager Summary
• The appliance model is in addition to the Windows
platform—Choices for customers and partners
• Cisco Unified CallManager 5.0 provides:
Appliance model—Easier to install and upgrade
Enhanced administration—Less time to administer
SIP Line Side Support—Choice for customers that desire a
standards-based solution
Other enhancements –Chinese, Japanese and Korean
character set support + Presence Integration
• Cisco Unified CallManager 5.0 was developed to reduce
your Total Cost of Ownership!
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
34
Q and A
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
35
VoiceCon 2006
© 2006 Cisco Systems, Inc. All rights reserved.
36