6.4.j. Policies, procedures, and practices to ensure that all candidates have access to
distance learning including support services and resources, if applicable
Policies:
1. California State University System
Coded Memorandum AA-2013-03 guides the Accessible Technology Initiative
(ATI) implementations across the CSU system. This supersedes all previous ATI
Coded Memoranda. An ATI letter to CSU Presidents entitled Campus
Accessibility Strategy for Online Education emphasizes campus responsibilities to
address accessibility within their campus online learning environments.
2. CSU Chico
Acceptable Use Policy The acceptable use policy covers the acceptable use of
university computing and communications technology for candidates.
University Resources and Facilities:
1. Information Technology Support Services (ITSS)
Information Technology Support Services (ITSS) provide timely solutions,
accurate information, and friendly assistance to faculty and candidates who
request assistance. IT Support Services resolves computer and communication
issues and helps support users technology needs. Services support with
passwords, accounts, portal, email, internet access, online education, software,
hardware, phone and network, and virus and security. Candidates in need of
assistance can email its@csuchico.edu or call 898-HELP.
2. The Meriam Library
The Meriam library provides free computer access to candidates. There are three
computer labs in the library, as well as computers scattered throughout the
building for quick lookups. The labs are located on the 1st floor, 2nd floor, and
4th floor. There are three public computers that don’t require a logon in the 2nd
floor lab. Wireless connectivity is available on all floors of the library. Computers
in the Library Labs print to a networked print center in the area.
3. Technology and Learning Program (TLP)
A division of ATEC, The Technology and Learning Program exists to serve and
support the faculty in providing high quality learning outcomes for our students.
Services include Instructional Technology Consultation, Faculty Training in
MLIB 002, Technology in Learning and Teaching (TILT) Symposia , Faculty
Drop-in Lab, Equipment Checkout, and Contracted Course Development.
4. Academy e-Learning
The mission of Academy e-Learning (AeL) is to create a partnership between
AeL faculty teams and academic technology staff that builds a university
community, one that is continually redefining excellence in teaching and learning
through innovative approaches to student-engaged learning. AeL is committed to
academic transformation through the effective use of instructional and
information technologies, and of interactive pedagogies. AeL benefits students by
ensuring that quality of learning and engagement are priorities in design and
implementation considerations.