PCM in Aviation
- individualising human factors training
Mike Nendick,
MDN & Associates
&
Werner Naef,
Kahler Communications
Oceania
Nendick
Nendick&&Naef,
Naef,PACDEFF
PACDEFF4-5
4-5Sept
Sept2013,
2013,Gold
GoldCoast
Coast
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PCM - speaking each others language!
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Effective
communication
in ‘distress’
React
positively
or
negatively
Process
Communication
Focus on
how we
say things
Predictable
communication
behaviours
Avoid
undesired
outcomes
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
3
A few days’
practice and
you can use
PCM
Avoid
undesired
situations
We can’t
think
clearly in
distress
Error
Management
Bring
colleagues
back to
‘OK’ state
Reliable
behaviour
prediction
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
4
Teams need to listen to each other
Personality,
Communication
& Management
model
Personality
Patterns
Inventory
How we say
something
rather than
what we say
Six
personality
types
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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“If you want them to listen, speak their language”
Communication
Styles
Communication
Channels
Distress
behaviours
Psychological
needs
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Applying PCM
‘Not ok’ = not listening or thinking logically
Three days
to start putting
PCM
into action
Irrational behaviour under pressure
Respond to what you see
Bring your colleagues back to ‘ok’ state
Right words and actions make the difference
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Personality
structure
Base
Used by
NASA
PPI
Distress
sequences
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
Phase
8
Our ‘condominium’
30% have same base/phase entire life
We may phase once, twice, or more as we age.
Our motivations and distress behaviours can change.
‘Phase’ personality characteristics drive our
primary psychological needs and motivation.
‘Base’ personality characteristics remain our
primary communication channel.
Energy levels and where we spend time can change.
Order set early in life, never changes.
6 floor personality structure.
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Personality type percentages
Promoter
5%
Imaginer
10%
(M = 4%, F = 6%)
Persister
10%
(M = 7.5%, F = 2.5%)
Rebel
20%
(M = 8%, F = 12%)
Thinker
25%
(M = 18.75% , F = 6.25%)
Harmoniser 30%
(M = 3% , F = 2%)
(M = 7.5% , F = 22.5%)
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Management communication style
Promoter
- Autocratic (Directive)
Imaginer
- Autocratic (Directive)
Persister
- Democratic (Questioning, Participative)
Rebel
- Laissez Faire (Hands off, Delegative)
Thinker
- Democratic (Questioning, Participative)
Harmoniser - Benevolent
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Communication channel & perception
Promoter
- Directive, Actions ‘Let’s do this now”
Imaginer
- Directive, Reflections ‘Go and do this alone’
Persister
- Requestive, Opinions ‘What do you believe?’
Rebel
- Emotive,
Thinker
- Requestive, Thoughts- ‘What do you think?’
Reactions ‘Hey, I like these!’
Harmoniser - Nuturative, Emotions ‘How do you feel?’
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Psychological needs
Promoter
- Incidence (excitement) and action
Imaginer
- Solitude and direction
Persister
- Meaningfulness of work, conviction, value
Rebel
- Contact and fun
Thinker
- Quality of work and time structure
Harmoniser - Recognition of person and sensory
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Giving psychological needs verbally
Harmoniser- Focus on
the person
Great to see you! Everyone in the team likes you! Thank
you for being you!
Thinker- Detail, time,
work quality
You did a great job on that report, you delivered it right on
time and it had an excellent summary of the detail with
a clear conclusion.
Rebel – Interest them,
work needs to be fun
Cool to get this project flying together! By the way have
you seen our latest project app? It’s a blast to use.
Persister –Values and
beliefs
You are the expert. I value the perspectives that you
bring to this, so what’s your opinion on the best way
forward?
Take this project file into your office for the day, and come
back to me tomorrow morning with a dot point
summary of where we are.
Imaginer- Introspection
and personal space
Promoter - Action and
ego
You are on top form today. Let’s grab a coffee and then
you chair the meeting.
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Drivers and mismanagement behaviour
Harmoniser
- I have to please
Over-adaptive, indirect requests, wishy washy decision
making
Thinker
- I have to be perfect
Big words, over complicated explanations, poor delegation
Rebel
- I have to try hard
Does not answer questions directly, lets others think for
them, says don’t understand, delegates inappropriately
Persister
- You have to be perfect
Big words , complicated questions, focus on what is
wrong
Imaginer
- I have to be strong
Others in charge of their thoughts and emotions, spreads
self too thin, withdraws, goes nowhere
Promoter
- You have to be strong
Says ‘you’ meaning ‘I’, expects others to fend for
themselves, unsupportive
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Channel & Perception for each Driver
Harmoniser
- I have to please
Nuturative - Emotions: ‘I feel, I care, kindness’
Thinker
- I have to be perfect
Requestive - Thoughts: ‘I think, facts’
Rebel
- I have to try hard
Emotive - Reactions: Fun, contact, ‘likes, dislikes’
Persister
- You have to be perfect
Requestive - Opinions, judgements: ‘I believe’
Imaginer
- I have to be strong
Directive - Reflective, Inactions: ‘Give space, directions’
Promoter
- You have to be strong
Directive - Actions, Incidence: ‘Make it happen’
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Warning signs for second degree distress
Harmoniser
- Makes silly and
tragic mistakes
Lacks assertiveness.
Experiences self doubt.
Invites criticism.
Thinker
- Over controls,
micromanages
Easily frustrated about fairness, money, order or responsibility.
Critical of others around thinking issues.
Verbally attacks from a ‘you’ position.
Rebel
- Blames
Negative and complaining.
‘Yes buts’.
Blames things and situations on others.
Persister
- Pushes beliefs
Crusades.
Opinionated, righteous.
Verbally attacks others who don’t believe the same.
Imaginer
- Passively waits
Continued withdrawal.
Projects started and not finished.
Lost for words.
Promoter
- Manipulates
Sets up arguments.
Creates negative drama.
Ignores or breaks the rules.
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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GIHRE project
A disquieting finding
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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PCM - the missing ingredient for NTS
Individual competency to manage
personality based idiosyncrasies
Self
Management
Training
Insert text
Well validated
here
for self and team
Dealing with pressure and distress
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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Questions?
Mike Nendick
Director
MDN & Associates
Sydney, Australia
phone: +61 (0)2 9498.3641
mobile: +61 (0)412 385.179
email: mikenendick@gmail.com
http://au.linkedin.com/pub/mike-nendick/1b/a2a/aba
Werner Naef
Director
Kahler Communications Oceania Ltd
Waikanae Beach, New Zealand
phone: +64 (0)4 905 0084
mobile: +64 (0)21 430 396
email: werner@kahlercom.co.nz
www.kahlercom.co.nz
Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast
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