CIS/207
Riordan Manufacturing

Riordan Was Created In 1991

Originally a Research and Development Company

Rapid Growth for the Fifteen Years Following 1991
What does riordan need?

Information System for Sales Organization

Management of Customer Records

Password Protection

Data Encryption
Riordan Sales records

Records Disorganized

Difficult to Access

The Company Uses Sales Records to Project Sales
Growth

Entry Level Employee for Data Entry

Understand the Corporations Needs and Problems
Customer relationship
management

A CRM is Designed to Improve Customer
Satisfaction

Allows Tracking of Customer Relations, Trends, and
Transactions

Designates Customers by Profitability

Tiered Clientele
Advantages Of CRM

Improve Customer Relations

Control of Emails to Customers
CRM Primary Functions

Operational

Analytical

Collaborative
Web Based Database

Marketing

Financial

Upper Management
Cloud Computing for riordan

Virtualization

Storage

Consolidation of Data

Increased Efficiency
Roles of the cloud

Storage Allocation

Access Control

Growth Opportunities

Technological Advancement

Cohesion
Server Platform Leadmaster

Streamline Information Flow

Calendar Organization

Compatibility with Office Products

Versatility
Leadmaster CRM

Customer Data Integration

Data Share Capabilities

Collaborative Knowledgebase

Sales Force Automation
Conclusion

Optimization

Cloud Computing

Web-Based CRM

Creation of a CMS
References

Apollo Group, Inc. (2006). Riordan Manufacturing. Sales and Marketing – overview.

Retrieved from CIS/207 – Information Systems Fundamentals course website.


Diffin, J., Chirombo, F., & Nangle, D. (2010). Cloud Collaboration: Using Microsoft SharePoint as a Tool to Enhance Access Services. Journal Of Library Administration, 50(5/6), 570-580.
doi:10.1080/01930826.2010.488619

Jonker, D. (2011). Data Marts Can't Dance to Data's New Groove. Eventdv, 24 (10), 10.


LEADMASTER. (2011). Retrieved from http://www.leadmaster.com/LeadMaster-CRM-Solutions/Database-Management-index.asp

Lynda.com, (2010). What is Sharepoint? Retrieved from

http://www.youtube.com/watch?v=TE9TpraPlrE


Officevideos, (2012). Introducing Apps for the New Office and Sharepoint. Retrieved from http://www.youtube.com/watch?v=7xLeF3YgXpQ

Turban, E., & Volonino, L. (2011). Information technology for management: Improving strategic and operational performance (8th ed.). Hoboken, NJ: John Wiley & Sons.

Vaidyanathan, G., & Mautone, S. (2009). Security in Dynamic Web Content Management Systems Applications. Communications Of The ACM, 52(12), 121-125.

(2012, August 18). Cloud computing - Wikipedia, the free encyclopedia. Retrieved from http://en.wikipedia.org/wiki/Cloud_computing

Kollu, S. (2010, May 13). Flow Diagram « General Concepts – Tricks & Tips & MicroSoft Dynamics CRM. Retrieved from http://mscrm4humans.wordpress.com/2010/05/13/flow-diagram/

(2010, August 5). Even better sales records | Sales Smashers. Retrieved from http://salessmashers.com/shattering-goals/even-better-sales-records/

Park, N. A. The CRM Doctor, defining CRM for small businesses in the UK and helping them plan and complete a successful CRM implementation. Retrieved from
http://www.thecrmdoctor.com/CRMinTheUK.htm