Introductions
Frederick Taylor
1856-1915
Olayele Adelakun (Ph.D)
Associate Professor CTI
Office: Room 735 CTI 7th Floor
Phone: 312-362-8231
Fax: 312-362-6116
Email : yele@cs.depaul.edu
Web: http://facweb.cs.depaul.edu/yele
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IS 371 Introduction to IT Management
Frederick Taylor
1856-1915
Agenda:
• Administrative things
• Class policies
• Syllabus
• Introduction to management
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Introductions (and attendance)
Frederick Taylor
1856-1915
Please speak loud enough for everyone to hear
• What is your name and pronunciation
• What is your major?
• Do you have work experience?
• What is your technology experience? School? Work?
• Is there anything special you want from this class?
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https://dlweb.cti.depaul.edu
Frederick Taylor
1856-1915
• Course material is
available through the
Course Online and
Distance Learning site.
• You may submit your
assignment through
DL/COL or on paper.
• Lectures are recorded and available
for viewing.
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Frederick Taylor
1856-1915
Feedback/Participation
• Share your thoughts
• Ask questions
• Give me verbal and non-verbal feedback
• Don’t just sit there . . . nod, smile, frown,
shake your head
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Frederick Taylor
1856-1915
What’s Wrong With This Class
• “There’s a lot of material.”
• “Too many theories and models”
• “It’s too business oriented.”
• “It’s not a programming class.”
• “Too much reading.”
• “It’s a lot of work.”
• “You (me) don’t follow the book exactly.”
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Frederick Taylor
1856-1915
Required text:
Information Systems Management in Practice, 8th edition,
by Barbara C. McNurlin, Ralph H. Sprague, Jr. and Tung Bui,
2009. ISBN:0132437155.
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Frederick Taylor
1856-1915
Grading
Homework 1
Homework 2
Homework 3
Participation
Mid-Term
Final Debate
Total
10
20
20
10
20
20
100 points
A
94 and above
A-
90 – 93
B+
87 – 89
B
84 – 86
B-
80 – 83
C+
77 – 79
C
74 – 76
C-
70 – 73
D+
67 – 69
D
64 – 66
D-
60 -63
F
Less than 60
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Company
Frederick Taylor
1856-1915
Wal-Mart
Amazon.com
FedEx
And/or
UPS
MasterCard
Value Chain
Read Supplemental Reading #1.
For each Company and Value
Chain combination that is
checked, explain explaining how
that company uses technology to
support that portion of the value
chain. For example, explain how
Wal-Mart uses technology to
support the Inbound Logistics
portion of the value chain. There
should be six descriptions, in
total.
Submit this assignment through
the Distance Learning/Course on
Line system or in print by the due
date/time.
This is an individual
assignment.
Inbound
Logistics
x
Operations
Outbound
Logistics
Marketing
and
Sales
Service
x
x
x
x
x
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• No grade Changes
The only justifications for grade changes are my clerical errors
and mistakes. You are responsible for your grades. The time to
Frederick Taylor
1856-1915
earn your “A” is now. Do not ask me to please, please have
mercy on you and give you a grade higher than you earned. Do
not say at the end of the quarter that you really wanted a better grade, or
your grade average will be damaged, or your life will be ruined, or you will
lose your scholarship.
• No extra credit
Grades reflect your success in mastering the material in this course as
measured by homework, tests, and projects. There is no extra credit. The
road to an “A” is not through extra credit. The way to get an “A” is through
diligent study and work. If you do the readings, and do the homework, and
attend or watch the class on COL, you should do well.
• No late work
Assignments are due on the scheduled date and time.
Please do not ask me to accept late work.
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Frederick Taylor
1856-1915
Cheating is submitting someone else’s work as your own. It may take the
form of plagiarism if you quote material from the Internet or publications
without giving the author credit, or it may take the form of copying the work
of a fellow student with or without permission.
Penalty
Plagiarism: the penalty for plagiarism will range from a (-100) for the assignment through an “F” for the
course and possible expulsion from the program.
Copying: the penalty for copying will range from a (-100) for the assignment through an “F” for the course
and possible expulsion from the program for both the person who copied and the person who allowed
his/her work to be copied.
• This is embarrassing for you and it doesn’t help your job prospects. This is also embarrassing for me.
• You may discuss homework and assignments with friends and classmates. You may not copy
someone else’s work or use someone else’s work as the basis for your modifications. You must do
your own work.
• Do not say that your friend helped you with the assignment or that you studied together.
• Do not say that someone copied your work without your permission, or that you left your
work on the computer in the lab.
• You can use ideas from the literature (with proper citation).
Please don’t cheat.
If you are having problems come
• You can use anything from the textbook/notes.
see me.
• The material you submit must be written completely by you.
I will help you.
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Frederick Taylor
1856-1915
Management
• Management is the attainment of organizational goals in
an effective and efficient manner through planning,
organizing, leading, and controlling organizational
resources.
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Frederick Taylor
1856-1915
Management Functions
• Planning
– Where the organization wants to be in the
future and how to get there.
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Frederick Taylor
1856-1915
Management Functions
• Organizing
– Follows planning and reflects how the
organization tries to accomplish the plan.
– Involves the assignment of tasks, grouping of
tasks into departments, and allocation of
resources.
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Frederick Taylor
1856-1915
Management Functions
• Leading
– The use of influence to motivate employees to
achieve the organization's goals.
– Creating a shared culture and values,
communicating goals to employees throughout
the organization, and infusing employees to
perform at a high level.
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Frederick Taylor
1856-1915
Management Functions
• Controlling
– Monitoring employees' activities, determining
if the organization is on target toward its goals,
and making corrections as necessary.
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Frederick Taylor
1856-1915
Management Skills
• Conceptual Skill—the ability to see the
organization as a whole and the relationship
between its parts.
• Human Skill—The ability to work with and
through people.
• Technical Skill—Mastery of specific
functions and specialized knowledge.
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Frederick Taylor
1856-1915
Decision Making
• Decision: a choice made from two or more
alternatives.
• Part of all four managerial functions
• Decisions are made on the basis of:
– Rationality
– Bounded Rationality
– Intuition
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Frederick Taylor
1856-1915
•
•
•
•
•
•
Rationality
Problem is clear and unambiguous.
Single goal.
All alternatives are known.
Clear and constant preferences.
Maximum payoff.
The decision is in the best interest of the
organization—not the manager.
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Frederick Taylor
1856-1915
Bounded Rationality
• Behavior that is rational within the
parameters of a simplified model that
captures the essential features of the
problem.
• Making a decision that is
“good enough.”
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Frederick Taylor
1856-1915
Intuitive Decision Making
• An unconscious process of making decisions on
the basis of experience and accumulated judgment.
– Making decisions on the basis of gut feeling doesn't
happen independently of rational analysis. The two
complement each other.
– Although intuitive decision making will not replace the
rational decision-making process, it does play an
important role in managerial decision making.
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MANAGEMENT
Frederick Taylor
1856-1915
-- the art and science of getting things done through
other people’s efforts.
Wilbur Cross, Dictionary of Business Terms, 1999, Prentice Hall
MANAGERS
Generalists – know something about a lot of things versus a lot
about a few things
Look at problems from many views
Switch from problem to problem quickly
Working with people and promoting organizational goals takes most of
a manager’s time (team building)
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MANAGEMENT HIERARCHY
Frederick Taylor
1856-1915
Management Level
TOP MANAGEMENT
MIDDLE MANAGEMENT
SUPERVISORS
Responsibility
LONG RANGE PLANNING
SHORT TERM PLANNING
EXECUTION
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MANAGEMENT TOOLS
Frederick Taylor
1856-1915
GOALS
- Reflects what is important to the organization
- Help prioritize work and resource allocation
- Specific
- Measurable
- Attainable
- Relevant
- Time-bound
Things that are measured tend to get done
METRICS
- Measurement of actual performance versus goals
FEEDBACK
- Goals and Metrics facilitate feedback from “stakeholders”
COMMUNICATION with Superiors, Direct Reports, Peers, Trading
Partners, and Vendors
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INFORMATION SYSTEMS / TECHNOLOGY
Frederick Taylor
1856-1915
Data - Knowledge
The annual rainfall in the Amazon basin is 118 inches
Joan of Arc was born in Domremy, France on January 6, 1412
The circumference of the earth is 115,920 miles
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INFORMATION SYSTEMS / TECHNOLOGY
Frederick Taylor
1856-1915
Use of Information
· Information systems automate processes and also generate data about
the processes they automate
· Firms use money, people, information, physical property, and time
· Skilled people are the most important resource
· High-performance organizations use creative combinations of information
and skilled people
· This combination changes structure, the nature of work, and concept of
authority
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Who is Frederick Taylor?
Frederick Taylor
1856-1915
The father of Scientific Management
– the 1st Efficiency Expert.
• He was interested in machines -- apprenticeship in industry: Midvale Steel
• Shocked by how inefficient his fellow workers were – Soldiering
• timed workers with stopwatches
• break down job into parts, make parts efficient
• figure out how to hire the right worker for the job
• give the worker appropriate training
• introduced incentive pay plans
(workers were assumed to be motivated only by money).
• Believed would lead to cooperation--management and worker
• Studied design of shovels and introduced a better design at Bethlehem Steel Works,
reducing the number of people shoveling from 500 to 140
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