SCIENTIFIC MANAGEMENT ADRIAN ROBINDER DEREK BRENDAN MANRAJ RAUNAQ Frederick W. Taylor “The father of scientific management” 1911, Frederick W. Taylor published “The Principles of Scientific Management” in which he made the following statement: “ The principal object of management should be to secure maximum prosperity for the employer, coupled with the maximum prosperity for the employee.” Manager’s Notepad 2.1 Practical lessons from scientific management Produce safe products and services. Make results-based compensation a performance incentive. Carefully design jobs with efficient work methods. Carefully select workers with the abilities to do these jobs. Train workers to perform jobs to the best of their abilities. Train supervisors to support workers so that they can perform jobs to the best of their abilities. Scientific Management Scientific Management: Emphaizes careful selection and training of workers and supervisory support with an emphasis on improving efficiency. Taylor was the creator of scientific management Frank and Lillian Gilbreth helped pioneer and advanced upon the method of scientific management Motion Study Motion Study: The science of reducing a task to its basic physical motions. Two contemporaries of Taylor, Frank and Lillian Gilbreth, pioneered motion studies as a management tool. 4 guiding action principles 1. Develop for every job a “science” that includes rules of motion, standardized work implements, and proper working conditions. 2. Carefully select workers with the right abilities for the job. 3. Carefully train workers to do the job and give them the proper incentives to co-operate with the job “science.” 4. Support workers by carefully planning their work and by smoothing the way as they go about their jobs. Scientific Management in Action An example of the influence if Taylor and the Gilbreths can be seen in how the United Parcel Service (UPS) functions. The sorters are timed to load a set number of packages into a van per hour. Delivery stops are timed and studied so that they know how long a drivers pickups and deliveries will take. The drivers are also trained to knock on the customer’s door rather than spend a few seconds looking for the doorbell.