WELCOME
EL PASO COMMUNITY COLLEGE
Doing the work we love.
Loving the work we do.
William Serrata, Ph.D., President
Ernst Roberts, Ph.D., VP, Administration and Financial Operations
Jenny Giron, Ph.D., VP, Information Technology/CIO
Linda Brown, Ph.D., Professor/Coordinator
Coordinator ,EPCC Leadership Academy
El Paso Community College
El Paso, Texas…
Ethnicity: 80% Hispanic
Median Household Income:
• El Paso County
= $34,626
• State of Texas
= $44,922
• United States
= $48,451
Educational Attainment
Persons 25 Years & Older
FALL ENROLLMENTS
30,201
7%
16%
7%
3%
-1%
-1%
66% Increase
Source: Banner 04/03/12
-0.2%
11%
9%
30,813
2%
Enrollment and Graduation
3,774
30,813
ENROLLMENT
GRADUATES
18,561
1,271
Increased 66%
in a Decade
Increased 197%
in a Decade
2001-2011
EPCC: 1st Among over 1,200
community colleges
nationally in awarding
Associate Degrees
to Hispanic students and 21st in total
Associate Degrees
Professional Development
Budget Considerations…
Many factors contribute to
student success
Faculty, staff, student professional
development are important factors
EPCC PROFESSIONAL DEVELOPMENT
Customer service research
Student retention research
Happiness research
RESULT: Connections
Customer Service Research
identifies 4 key success factors
Students and Employees as Customers
Respect, Pride, Appreciation:
employees treat customers as they are treated
Training is a requirement: Policy, Listening,
Communication
Policy considerations: does it get in the way?
Employee Empowerment:
to resolve and repair
We can learn a lot from others
Southwest Airlines Philosophy
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First customer = Employees
Hire for attitude
Train for skill
Fun: greater productivity
fewer absences
EMPOWERMENT
“Never had control.
Don’t want control.
The word power should only be used
in weightlifting and boats.”
Herb Kelleher
Chairman
Southwest Airlines
Power of Relationships
HAPPINESS ADVANTAGE
SHAWN ACHOR
• Praise: TEAMS with encouraging,
positive managers who praise
performed 31% better than teams
whose managers were less positive &
less open with praise.
• When recognition is specific &
deliberately delivered: more
motivating than money.” P. 57-58
EPCC LEADERSHIP ACADEMY:
MANAGERS, ADMINISTRATORS
Happiness Advantage
REMINDERS to faculty & staff
• Takes 3 positive comments, experiences
to fend off lasting effects of 1 negative.
• Rise above it , research shows, to a ratio
of 6 to 1 – teams produce their
very best work
P 60-61
Power of Positive Tetris Effect
• “When brains constantly scan for and focus on
the positive, we profit from happiness, gratitude,
and optimism.
• Constantly grateful people are more energetic,
emotionally intelligent, forgiving, and less likely
to be depressed, anxious, or lonely. They are
happier.”
Happiness Advantage:
research that tells us how
to help others be happy
SOCIAL RELATIONSHIPS
The Happiness Advantage
• Researchers sought characteristics of
the happiest 10%
• Only one characteristic distinguished
the happiest 10% from everybody else:
strength of their social relationships
• Social support far greater predictor of
happiness than any other fact
Correlation between social support and
happiness was 0.7.
The Happiness Advantage
Good to Great, Jim Collins, found similar truth:
people he interviewed loved what they DID
largely because they loved WHO
they did it with.
The Happiness Advantage
Employee Success = Student Success
Common elements we include: Customer
Service & Leadership research
• Connections and Engagement:
Manager & Employee; Faculty & Student
Use of technology in Faculty/Student connections
• Listening and Communication training
• Positive Attitude (can be learned)
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Creativity
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Professional Development
EPCC Essential Elements
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FUN
Networking (U/O)
Empowerment
Self-awareness
Leadership
• Management Skills
• Ever changing and
cutting edge technology
• EPCC awareness
• Altruism and Gratitude
Accessibility to leadership
Learning College Culture
Leadership EPCC
Campus, community, workforce leadership skills;
Understanding of their roles and responsibilities in
larger community
Skills development in Problem Solving,
Goal Setting, Conflict Resolution, Teambuilding,
Communication, Appreciation of Diversity, Goal
Setting, Positive Thinking, Resume building,
Mock Interviews, High Ropes
Leadership EPCC
Weekly training: 3 hours
Fall and Spring tracks
Project Development-Service learning
EPCC Recycling program
STUDENT DEVELOPMENT
• Student Ambassadors
• SGA & Campus Life: Teambuildingrafting, Diversity, Political process
• Counseling: Time Management,
Learning Styles, Testing
EPCC Leadership Academy
Fun
Insights
Coaching
Creativity
Teambuilding
Goal Setting
Relationships
Communication
Network with EPCC and
community leaders
Fundamentals Track
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Personality Assessment
Effective Communication
Change
Ethical Challenges
Maxwell
Creative Projects
Guest Leader Panel
Generational Differences
Advanced
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Personality Assessment
Positive Attitude
Coaching
Communication
Conflict Resolution
Good to Great Leadership
Servant Leadership
Leadership Panel
Customer Service
Both Tracks
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Goal Setting
Team Building Activities: Low Ropes
Cabinet Q & A
Painting with Peña
TEAMBUILDING
at the RETREAT
Low Ropes
Amado Pena
CREATIVE ENDEAVORS
CREATIVE REFLECTION
OF SKILLS AND CONCEPTS LEARNED
CREATIVE REFLECTIONS
Staff & Student Success Proposals
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EPCC Family Night
Shooting Star Appreciation Program
Student Ambassadors
Staff Development Day
Student Laptop Checkout
Student Mentoring Program
Campus Kiosks
SACS QEP projects
Community Engagement Projects
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Middle School Reading Program
EPCC Helping Hands Volunteer Program
Tutoring Night
Food and clothing drives
STAFF DEVELOPMENT
• Annual Staff Retreat
• Management Series
• Monthly training: Attitude, Leadership,
Relationship development, Customer
Service, Coaching, Change,
Conflict Resolution
Diversity Program
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Black History Month
Women’s History Month
Hispanic Heritage Month
GLBTQ
Faculty Retreat 2013
2-days, Santa Fe, Ruidoso
Music, Photography, Self Defense, Wellness, Painting, Kung Fu
Spanish Immersion
Week: Language instruction, cultural tours
Southwest Seminar
Wellness Saturday
New Faculty Orientation
In-service Week
Teachership Academy
2008-1st cohort
Monthly half-day sessions to enhance teaching skills
Action Research Project
New Technology Series
Google, Cloud Computing, Soft Chalk 7, File Management, Prezie
VP Training Offerings
• IT: Semester-long communication
• Student Services: Customer Service for
all employees
• Finance: “Change” at annual session
Information Technology
• Service Desk
• Information Security
• Academic Computing Services Labs
– Open Labs for Students
• Media Services
– Integrate Technology in Classrooms
• Technology Resource Center
– Training Center for Faculty and Staff
• Centralized Training Repository
Centralized Training
Repository
• Collect comprehensive information on all
EPCC training.
• Provide statistical information on all EPCC
training.
Training Providers
Participation by Types of
Delivery
Types of Training Offered
Participation by General
Subject
Documentation Forms
Transcript
Faculty & Staff Years of Service
220 - 5 to 9 years
208 - 10 to 14 years
194 - 15 to 19 years
114 - 20 to 24 years
88 - 25 to 29 years
73 - 30 to 34 years
38 - 35 to 39 years
4 - 40 to 45 years
Thank you.
Jenny Giron, Ph.D.,
VP, Information Technology, CIO
915.831.6571
Ernst Roberts II, Ph.D.
VP, Administration and Financial Operations
915.831.6593
Linda Brown, Ph.D.
Speech Professor/Coordinator
Coordinator, EPCC Leadership Academy
915.831.5841
El Paso Community College
2013 Aspen Award for Community College
Excellence
2011 Excelencia in Education – Award
Winner ECHS
Achieving the Dream – Leader College