Voice Products Jaime Arranz Distribution Manager Mediterranean Region WWW.LINKSYS.COM © 2006 Cisco Systems, Inc. All Rights Reserved. 1 ¿Qué es VoIP – Voz sobre IP ? El término VoIP (leido como Voz sobre IP ó Voice over IP) es utilizado para referirse al transporte de voz (telefonía) y servicios relacionados, parcial o totalmente, sobre redes de conmutación de paquetes basadas en los protocolos tradicionales de internet (IP) © 2006 Cisco Systems, Inc. All Rights Reserved. 2 ¿ Que protocolo para VoIP ? © 2006 Cisco Systems, Inc. All Rights Reserved. 3 ¿ Que protocolo para VoIP ? Session Initiation Protocol © 2006 Cisco Systems, Inc. All Rights Reserved. 4 Qué necesita un usuario/pequeña empresa para aplicar VoIP • Disponibilidad de un servicio de banda ancha, ADSL/Cable • Varios PCs conectados, uso habitual de Red • Añadir un adaptador/interfaz VoIP para utilizar el servicio de VOZ a traves de Banda Ancha. Multitud de Soluciones Operadora Banda Ancha Cable/DSL Modem Proveedor de Voz sobre IP Interfaz VoIP Las llamadas se pueden realizar entre clientes del servicio de VOZ IP, así como desde/hacia usuarios RTB o Móviles. © 2006 Cisco Systems, Inc. All Rights Reserved. 5 Linksys VoIP Products / Market Approach Voice Over Broadband • Leadership + Innovation Residential – Gateways • Routers • ATAs (Voice & Video) • Telephones (Cordless & WiFi) • Home Phone Systems SOHO & Small Business – Phone Systems • IP Phones (Desk + WiFi) • FMC Routers with VoIP Instant Messaging / On-Line Communities • • • Large Breadth of SIP-Based Products with Deep Feature Set, Interoperability, Security #1 In Consumer VoIP – Vonage • AT&T • Earthlink • Telio (NOR) • engin (AU) • 1,000s More . . . Over 2 Million Units Shipped in 2005 © 2006 Cisco Systems, Inc. All Rights Reserved. 6 Telephone Adapters (ATA) SPA1001 – 1 FXS ATA PAP2T – 2 FXS ATA SPA2102 – 2 FXS ATA + router SPA3102 – 1 FXS + 1 FXO ATA + router WWW.LINKSYS.COM © 2006 Cisco Systems, Inc. All Rights Reserved. 7 ATA / CPE Features and Benefits Key Features – – – – – – – – – Security via S-RTP, HTTPS, Encryption Customized Configuration Automatic Remote Provisioning In-Service Upgrades G.711, G.726 & G.729 Voice Coders Private IP Address (NAT/PAT) Interworking DHCP, DNS SRV, IPv4 & IPv6 IVR and Web Browser Mgmt UI CLASS Features (Partial List) • • • • • • • • • – – – – – – . . . and Benefits – – – – – – – – – Reduce/Eliminate Theft of Service, Privacy Provide Plug-n-Play Differentiated Services Lower Deployment and Mgmt Costs Maintain High Customer Sat. / Low Churn Toll-Quality Voice Broad Network Coverage Standards Based, Flexible and Future-Proof Easy to Install and Use PSTN Service Transparency – – – IP Quality of Service Remote Management Global Acceptance Three-Way Calling Call Transfer Call Waiting, Cancel Call Waiting Caller ID with Name and Number Call Forwarding: No Answer/Busy/Select Message Waiting Indicator (Stutter Tone) Call Return (*69) Distinctive-Ring Service Selective/Anonymous Call Rejection ToS, 802.1q VLAN and 802.1p Support Syslog Debug, RTCP, Stats in BYE FCC, CE, A-Tick Compliance Configurable Tones Programmable Dial Plan Terminating Impedance Agnostic © 2006 Cisco Systems, Inc. All Rights Reserved. 8 SPA1001 - ATA with 1 Phone Port • SPA1001 ATA – Smallest, Most Advanced ATA • – – – About the Size of a Deck of Playing Cards 1 RJ-11 FXS Port 1 RJ-45 10baseT Ethernet Port Virtual Service Port (VSP) Ideal for entry level VoIP users - 1 phone, no fax - Entry level price Legacy Telecom Network (PSTN) Core Network Broadband Service SPA1001 Analog Phone Wireless Gateway with QoS SPA-1001 © 2006 Cisco Systems, Inc. All Rights Reserved. 9 PAP2T – ATA with 2 Phone Ports • PAP2T – – – – – – – – – – – – – – – 2 RJ11 Voice Ports 1 RJ45 10 Mbps Ethernet SIP Based CODECs • G.711, G.729, G.726, G.723.1 DHCP Client Web GUI DTMF Tone detection & Generation Fax Pass-through Dynamic Jitter Buffer Echo Cancellation NAT Support with SBC or STUN Server Automated Secure Configuration Double Memory Footprint vs. PAP2 T.38 Real Time Fax (Post FCS Release) Stand: Optional © 2006 Cisco Systems, Inc. All Rights Reserved. Ideal for entry level VoIP users - 2 phones or 1 phone, 1 fax - Very affordable price 10 SPA2102 - Integrated ATA (2 ports) + Router • SPA2102 – ATA + Router – – – – – – 2 x RJ-11 FXS 2 x 10/100BaseT WAN / PC Port 2 x G.729 with Conferencing T.38 Real Time Fax DHCP Server and Client PPPoE & MAC Address Clone © 2006 Cisco Systems, Inc. All Rights Reserved. – QoS – Voice Packet Prioritization • • • – – – ToS / DifServ 802.1 p/q Uplink Voice Prioritization Using CBQ, TBF Port Forwarding, DMZ Remote Web Management Similar styling/size as PAP2T 11 SPA3102 - ATA + PSTN GW + Router • SPA3102 – ATA + PSTN Gateway + Router – – – – – – – – 1 RJ-11 FXS Port 1 RJ-11 FXO Port 2x 100BaseT WAN + PC Ports 2 x G.729 with Conferencing T.38 RT Fax Micro-Density VoIP Gateway & ATA Combo DHCP Server PPPoE & MAC Address Clone PSTN – Advanced Call Routing Functionality • • • • – – – – – Software Features of SPA-2000 PSTN Gateway with Authentication Multiple Dial Plans with Targeted Routing Failover to PSTN (FXO) on Power / Network O QoS – Voice Packet Prioritization Port Forwarding, DMZ Router or Bridge Modes Remote Web Management Similar Styling / Size as PAP2T Core Network Broadband Service SPA3102 ADSL modem/GW © 2006 Cisco Systems, Inc. All Rights Reserved. Analog Phone 12 ATA selection flow ATA Selection YES SPA3102 YES SPA2102 1 SPA1001 PSTN connectivity? NO T.38 support? 2 sim G729? NO 2 PAP2T © 2006 Cisco Systems, Inc. All Rights Reserved. Nr FXS ports 13 Linksys Voice System (LVS) SPA9000 – IP Telephony System SPA901 – 1 line phone SPA921/SPA922 – 1 line phones SPA941/SPA942 – 2 to 4 lines phones SPA3102 – 1 FXO GW WWW.LINKSYS.COM © 2006 Cisco Systems, Inc. All Rights Reserved. 14 Why Broadband Phone Services for Small Business ? • Non-Geographic “Virtual” Numbers – Make a Small Business Look “Big” – Allow “Local” Access to Customers • Web Based Customer Portal – Additional Lines Added with Ease – Call Detail Records and Accounting • Voicemail – – – – “One Button” Access to VM Box from IP Phone Voice Mail Notification Check VM from Regular Phone Check VM from E-mail • Simple Alert • Voice Message Attached as a WAV or MP3 File • “Meet Me” Conference Calling • Call Forwarding and “Find Me” Powerful Features – Very Low Prices !! © 2006 Cisco Systems, Inc. All Rights Reserved. 15 Scenarios: SOHO/VSM IP Telephony Router ADSL ¿How can we add IPT? Broadband SP © 2006 Cisco Systems, Inc. All Rights Reserved. 16 Scenarios: SOHO/VSM IP Telephony Scenario 1: Hosted PBX Services (IP Centrex) IP Phone PSTN GW IP Phone IP Phone + Bridge Wireless PSTN VoIP SP (hosted PBX) Broadband SP Fax Switch Router ADSL w/ QoS WiFi phones © 2006 Cisco Systems, Inc. All Rights Reserved. 17 Escenarios: Telefonía IP en la oficina Scenario 2: Premise (PBX) based system IP phone PSTN GW IP phone IP phone + Bridge Wireless PSTN VoIP SP Broadband SP Fax Switch LAN Router ADSL w/ QoS PBX IP © 2006 Cisco Systems, Inc. All Rights Reserved. WiFi phone 18 Linksys Voice System (LVS) – SOHO/VSM IPT system ¿Linksys Voice System - LVS? • IP Telephony system for SOHO/VSM – From 1 to 16 users – Low cost of ownership • SPA9000 acts as the office PBX – Manage and process incoming and outgoing, internals and external calls to/fom a extension phone • When used with Linksys SPA900 series IP phones, the system configures automatically the extensions • PSTN connectivity is achieved using SPA3102 or SPA400 PSTN GWs – Backup for Broadband connection – Can originate/receive calls to/from PSTN © 2006 Cisco Systems, Inc. All Rights Reserved. 19 LVS 9000 Key Benefits The LVS 9000 Delivers a Best-In-Class User Experience for a Fraction of the Cost of a Traditional PBX System. • Easy Installation and Maintenance – – – – Automatic Discovery and Configuration of Linksys IP Phones Configuration “Wizard” for LVS 9000 Administrator Tight Integration with Broadband VoIP Service Low Touch Provisioning • Advanced Easy to Use Features • Scalable, Flexible Architecture • Low Cost of Ownership and Operation A Powerful IP Telephony Solution for a SOHO or Small Business !! © 2006 Cisco Systems, Inc. All Rights Reserved. 20 LVS 9000 Typical Set-Up SOHO or Small Business SPA941 SPA921 SPA942 PC Legacy Telecom Network (PSTN) SPA400 Broadband Phone Service SPA901 Local Area Network Wireless Router Broadband Service BB Modem WIP300 WIP330 SPA9000 Fax Machine PSTN = Public Switched Telephone Network © 2006 Cisco Systems, Inc. All Rights Reserved. 21 Linksys Small Business / Hosted IP PBX IP PBX / Key System IP Phones with 1 Ethernet Port IP Phones with 2 Port Ethernet Switch and Power Over Ethernet SPA9000 2 Ethernet Ports 2 FXS Ports Configuration Server SIP Proxy Server Application Server (SIP) Media Server SPA941* Graphical Display 2 or 4 Extensions 4 Line Keys 4 Soft Keys SPA942* Graphical Display 2 or 4 Extensions 4 Line Keys 4 Soft Keys VoIP Accessories WBP54G 802.11G WiFi Dongle for VoIP Uses VoIP Device’s Power Adapter Works with Any 5V Linksys VoIP Device © 2006 Cisco Systems, Inc. All Rights Reserved. POES5 802.3af Compliant PoE Splitter for VoIP VoIP-PSTN Gateways SPA400 4 Line PSTN Gateway SPA921 Graphical Display 1 Extension No Line Keys 4 Soft Keys SPA922 Graphical Display 1 Extension No Line keys 4 Soft Keys SPA3102 1 Line PSTN Gateway SPA901 Wall or Table Mount Rugged Design Flash, Redial, Vol. Buttons No Display Note: The SPA922 and SPA942 support PoE and as such, do not come with a power supply. Optionally, the PA100 power supply for Linksys IP Phones may be ordered separately. * Via a software license key the SPA941 and SPA942 can be upgraded to 4 extensions. The SPA9000 can be upgraded to support up to 16 stations (Phones). 22 SPA900 Series IP Phone Comparisons Integrated PoE on Switched Ethernet Port and Second Ethernet Port for PC SPA901 SPA921 SPA922 SPA941 SPA942 SPA922 SPA942 All SPA900 Series Phones Support QoS © 2006 Cisco Systems, Inc. All Rights Reserved. 23 Linksys Multi-Line IP Phones Key Features of the SPA921/922, SPA941/942: • • • • • • • • • • • High Quality and Distinctive Look and Feel Hi-Resolution Graphical Display – 128 x 64 Monochrome Backlit Display and PoE on SPA922 & SPA942 Menu Driven User Interface Four Illuminated Line Keys – SPA941 & SPA942 Four Soft Keys Four Way Navigation Button Speakerphone with Hands Free Operation Headset Port – 2.5mm Hold Button Call Logging – • • • • Missed, Incoming, Outgoing Personal Directory – 100 Entries Message Waiting Light Message Retrieval Button Volume Control – – – – • • SPA941 SPA942 Handset Speaker Headset Ringer Illuminated Speaker, Mute and Headset Activation Key Audible and Visual Incoming Call Alert © 2006 Cisco Systems, Inc. All Rights Reserved. SPA921 SPA922 24 SPA901 IP Phone • Key Features – Rugged Design – Desktop or Wall Mountable – LEDs: • Message Waiting / Visual Ring • Status / Holding Call – RJ45 Ethernet Connection – Ringer Volume Control – Adjustable – Fixed Buttons: • Flash (Hold, Conference, Swap) • Redial • Volume Control © 2006 Cisco Systems, Inc. All Rights Reserved. 25 Linksys VoIP Phone Features SPA901/921/922/941/942 Software Features: – – – – – – – SPA9000 IP PBX Integration Comprehensive Interoperability Complete VoIP Features & Management Excellent Voice Quality Secure Calling via sRTP Remote Provisioning via HTTPS, HTTP, TFTP 3rd Party Application Server Call Control Interop • Broadsoft Broadworks Interoperability • SIP B with Bridged Line Appearance Support – – – – – – – – – – – – Downloadable Ring Tones Network Based Ring Tone Support Call Transfer Call Back on Busy Call Forwarding Call Conferencing Do Not Disturb Hands Free Operation (On products with a Speakerphone) Personal Directory – 100 Entries Independently Configurable Dial Plan Per Line IP Dialing (URI or IP Address) Support Call Logs for Incoming, Outgoing, Missed Calls – 60 Entries © 2006 Cisco Systems, Inc. All Rights Reserved. SPA941 SPA942 SPA921 SPA922 SPA901 26 PoE Splitter for VoIP – POES5 Power Any 5v VoIP Appliance with Power Over Ethernet • POES5 – – – – 802.3af PoE Compliant 5 Volt – 2 Amp Low Cost Products Supported • SPA1001, SPA2000, SPA2002, SPA2100, SPA3000 • SPA2102, SPA3102 • PAP2, PAP2T • SPA901, SPA921, SPA941 • SPA9000 © 2006 Cisco Systems, Inc. All Rights Reserved. 27 WiFi – Ethernet Bridge – WBP54G Turn Any 5v VoIP Appliance or Phone Into A WiFi Endpoint! • WBP54G – 802.11 G WiFi to Ethernet Bridge – Configuration Wizard via PC and CD (Included) – Uses 5v Power Adapter That Came with VoIP Device – WEP, WPA or WPA2 Encryption – Very Affordable – Products Supported • SPA1001, SPA2000, SPA2002, SPA2100, SPA3000 • SPA2102, SPA3102 • PAP2, PAP2T • SPA901, SPA921, SPA922, SPA941, SPA942 • SPA9000 © 2006 Cisco Systems, Inc. All Rights Reserved. 28 16 IP Phones + 2 Analog Devices Maximum: 16 IP Phones Customers / Vendors SPA901 -SPA921- SPA922 - SPA941 - SPA942 Landline Telecom Network PSTN VoIP Network Up: 1.5 Mbps Down: 3.0 Mbps 2 Analog Devices Internet QoS Enabled Broadband Modem/Router Assumption: 110 kbps per Call (one way) budgeted for Off-Net Calling (Phones using G.711) © 2006 Cisco Systems, Inc. All Rights Reserved. SPA9000 IP PBX “Line” Call Capacity Setting: 15 29 Power over Ethernet Support on SPA9xx Phones • SPA900 Series Phones with Integrated PoE Support: – SPA922 – SPA942 • PoE Ethernet Switch – SRW224P • PoE Splitter – POES5 Linksys SRW224P SPA901 w/ POES5 SPA921 w/ POES5 © 2006 Cisco Systems, Inc. All Rights Reserved. SPA941 w/ POES5 SPA922 SPA942 30 IP Phone selection flow Phone Selection SPA942 SPA941 YES > 1 line NO PoE, Eth. Switch? NO YES > 1 line NO SPA922 SPA921 SPA901 © 2006 Cisco Systems, Inc. All Rights Reserved. 31 Linksys Voice Routers & WiFi Phones SPA2102 – 1 port router w/ 2 FXS SPA3102 – 1 port router w/ 1FXS + 1 FXO RTP300 – 4 ports router w/ 2 FXS WRTP54G – 4 ports router + Wireless-G w/ 2 FXS WAG54GP2 – 4 ports ADSL 2+ GW w/ 2 FXS WIP330 – Wireless-G IP Phone WWW.LINKSYS.COM © 2006 Cisco Systems, Inc. All Rights Reserved. 32 SPA2102/3102 - 1 port Router w/ voice for 2play • Data & Routing – – – – 2 x 10/100BaseT WAN / PC Port Bridge and NAT Modes DHCP Server and Client PPPoE & MAC Address Clone – QoS – Voice Packet Prioritization • • – – ToS / DifServ, 802.1 p/q Uplink Voice Prioritization Using CBQ, TBF • Voice – – – – SPA2102: 2 FXS SPA3102: 1 FXS + 1 FXO G.729 with Conferencing T.38 Real Time Fax Port Forwarding, DMZ Remote Web Management © 2006 Cisco Systems, Inc. All Rights Reserved. 33 Router/GW with Voice for 3play – Networking Centre Designed to meet SOHO/SB wishes • High Processing power – 90 Mbps • • VPN termination/passthrough Integrated devices – Access: ADSL 2/2+, Ethernet – LAN switch, Wireless-G • Voice – – – – • • • RTP300 Wired Broadband router With 2 phone ports 2 SIP phone ports T.38 RT Fax High Compression codecs Secure RTP Quality of Service Remote and secure provisioning Security and Port administration WRTP54G Wireless-G Broadband router With 2 phone ports WAG54GP2 Wiresless-G ADSL2/2+ GW With 2 phone ports – Firewall, Port Fwd, DMZ © 2006 Cisco Systems, Inc. All Rights Reserved. 34 RTP300: Broadband Router with 2 Phone Ports • RTP300v2 – Data & routing • • • • • • • • 4 10/100baseT LAN (switched) ports 1 10/100baseT WAN port QoS support Dual Image Support Up to 90 Mbps Throughput Full Routing (DHCP, NAT) Firewall VPN Pass-thru – Voice • • • • 2 FXS ports SIP Support T.38 Real Time Fax over IP Dual High Compression Codecs © 2006 Cisco Systems, Inc. All Rights Reserved. 35 WRTP54G Wireless-G Broadband Router w/ 2 FXS Ports • WRTP54G – Data & routing • • • • • • • Integrated Wireless G 4 port Switch with Wireless G Up to 90 Mbps throughput Full Routing (DHCP, NAT) Firewall VPN Pass-thru Dual Image Support – Voice • • • • 2 FXS ports SIP T.38 Real Time Fax over IP Support Dual High Compression Codecs (G.729) © 2006 Cisco Systems, Inc. All Rights Reserved. 36 WAG54GP2 - ADSL 2/2+ Gateway with 2 Voice Ports Hardware • Four (4) 10/100 Ethernet Ports (RJ45) • One (1) ADSL Port (RJ11) • Integrated Wireless 802.11g Access Point • Two (2) SIP FXS Voice Ports (RJ11) Data Features – – – – – – Internet Voice + ADSL Gateway Simultaneous bridge and route modes TR-069 VPN termination (Quick VPN) QoS per TR-068 PVC Mapping IGMP v2 Voice over IP Features – – – – SIP Codecs – G.729, G.723, G.711, G.722, G.726 codecs DTMF Tone Detection & Generation Fax • • – – – G.711 Pass-Through, G.711 Fax Mode T.38 Real Time Fax over IP Dynamic Jitter Buffer Line Echo Cancellation Secure Automated or Manual Configuration © 2006 Cisco Systems, Inc. All Rights Reserved. 37 Voice Router/GW selection flow Router/GE Selection YES WAG54GP2 ADSL? NO WRTP54G YES WiFi? NO RTP300 YES 3 play? NO LAN ports 1 RTP300 >1 SPA2102 SPA3102 © 2006 Cisco Systems, Inc. All Rights Reserved. 38 WiFi Phone – WIP330 • Primary Features: – – SIPv2 WinCE 4.2 • • – – – – – – 802.11g Web-browser (MS Internet Explorer) Video survelliance (with Linksys IP cameras) Multiple SSID (roaming support) Remote, Secure, Automatic Provisioning Network Selection Profiles • • – • TFT • 240 x 320 • 2.2" Auto Pre-Set Profiles Network Profile Configuration • • – – – – – – 32 MB SDRAM 64 MB FLASH High Resolution Screen Static IP/DHCP WEP, WPA, WPA2 +40hrs (standby) +3 hrs (talk time) Phone Book Call Forwarding Multiple Ring Tones Call Logging (Missed, Dialed, Received) Volume Control © 2006 Cisco Systems, Inc. All Rights Reserved. 39 Linksys VoIP in-@-box program Solution proposal DISTRIBUTOR GUIDELINES © 2006 Cisco Systems, Inc. All Rights Reserved. 40 What is the Linksys VoIP-in-@-BOX program? • A new program to promote LVS (Linksys Voice System) into the channel, open to all disties, VARs and Service Providers. • An easy way to sell and promote Voice over IP into the channel, based on special discounts and solution bundleling. • An invitation to the VARs and Resellers to participate of a new business opportunity. © 2006 Cisco Systems, Inc. All Rights Reserved. 41 Solution Model WAG54GS/GX2 Basic SPA9000 SR216/224 SPA9xx X1 X2 X4 Business X1 X1 Advanced X1 X1 X1 X6 Proffesional(*) X1 X1 X1 X10 (*) License must be included in SPA9000 in Advanced and Proffesional (**) Power Supplies as needed in SPA942 and 922 © 2006 Cisco Systems, Inc. All Rights Reserved. 42 Solution model • VARs will be able to buy a mix of products in which they can select from the wide variety of Linksys LVS and SBS. – LVS – Linksys Voice System – SBS – Small Business Solutions • Flexibility in terms of Phones to be used. Meant to be oriented to the WHOLE portfolio, at VARs needs. • Direct tool for Distributor to take decitions on discounts to promote LVS. • Disti will offer the solution recommending certified VoIP Service Providers. – Var will select as desired. • Var to hold relation with VoIP SP. © 2006 Cisco Systems, Inc. All Rights Reserved. 43 Discount PROGRAM (*) Discounts based on disti cost POS based (**) SPA3000/3102 Optional if required, discount to be applied as per each kit and volume © 2006 Cisco Systems, Inc. All Rights Reserved. 44 Discount PROGRAM • Examples. – Var A wants to adquire ANY kit for DEMO or FIRST TIME purchasing • VAR A will get a 20% upfront discount in ANY kit. – Var A wants to adquire a BASIC kit after previous operation • VAR will get 5% upfront discount on 1 SPA9000 and 2 phones – Var A is to adquire total volume of 8 BASIC kits in same month. • VAR will get 10% upfront discount in all Kits after the 5th. © 2006 Cisco Systems, Inc. All Rights Reserved. 45 Go To Market • Basics – Linksys will recommend the Reseller/VAR a SP via the communication done with the distributor – VoIP-in-@-BOX is oppened to any VoIP SP • End user/VAR choice • No limitations • No country Specific • Distributor implication – Communication to partners. – Sales force trainning – Sales tools • Spiffs, setting achiavable goasl to sales teams, breath/deapth, – Identify ideal focused partners • Commitment with Linksys – Special emphasys in DEMOKIT promotion at 20% Discount!! – Using the discounts per program/volume/KIT proposed – POS follow up © 2006 Cisco Systems, Inc. All Rights Reserved. 46 Linksys, división de Cisco Systems Inc. • División Residencial/SOHO/PE de Cisco Systems Inc • Tecnologías de acceso a Internet • Soluciones avanzadas de movilidad • VoIP, soluciones integradas © 2006 Cisco Systems, Inc. All Rights Reserved. 47 © 2006 Cisco Systems, Inc. All Rights Reserved. 48 Thank You, questions? “Linksys Knows SIP” “Linksys Knows VoIP” WWW.LINKSYS.COM © 2006 Cisco Systems, Inc. All Rights Reserved. 49