Welcome and Introduction
Project Facilitator

• Aims of the work
– To improve experience for patients
– To help to improve experience for staff
– To make the service a better experience for all
• Icebreaker
– An example of something you consider to be
‘patient-centred care’
• This work so far
– Interviews and observations
– Staff feedback event – today
– Patient feedback event – next week
– Joint patient and staff event – in two weeks

A 6-
1.
Setting up
2.
Engaging staff and gathering experiences
3.
Engaging patients and gathering their experiences
4.
Bringing patients and staff together to share experiences and begin
-
5.
Detailed co-design activities
3
1
6. Coming back together: celebration, review and renewal
1
4
5
6
2

Hear feedback from staff interviews and observations
• Decide which issues could be worked on with patients
• Agree priorities to take to joint patient and staff event in two weeks

Feedback on staff experiences from interviews and observations
Clinical lead + interviewers

• How interviewers familiarised themselves with service
• Number of staff interviewed
• Number and some detail of areas / interactions observed

POSITIVE PERCEPTIONS OF WORKING IN THE SERVICE
• Key point
• Further details
[Continue across further slides until all relevant points covered]
• Quotes from members of staff to reinforce previous data
[Anonymise so that people cannot identify staff – particularly easy to do in small teams]

POSITIVE PERCEPTIONS OF SERVICE FOR PATIENTS
• Key point
• Further details
[Worth reminding people that this is the staff’s take on the patients’ perception of services
Include another couple of quotes to reinforce previous points]
Observation data
Short descriptions of observation findings
[Continue on further slides if necessary and incorporate quotes where appropriate]

NEGATIVE PERCEPTIONS OF WORKING IN THE SERVICE
• Key point
• Further details
[Continue across further slides until all relevant points covered]
Quotes from members of staff to reinforce previous data
[Anonymise so that people cannot identify staff – particularly easy to do in small teams]

NEGATIVE PERCEPTIONS OF BREAST SERVICE FOR PATIENTS
• Key point
• Further details
[Worth reminding people that this is the staff’s take on the patients’ perception of services
Add observation and / or quotes to reinforce previous points]

PRIORITIES FOR IMPROVING STAFF EXPERIENCE OF SERVICE
• Key point
• Further details
[Continue across further slides until all relevant points covered]

PRIORITIES FOR IMPROVING PATIENT EXPERIENCE
• Key point
• Further details
[Continue across further slides until all relevant points covered]

Some final quotes to finish presentation