WebEx Customer
Reference Program
Sales Slides
May 14, 2010 – Customer Testimonial Sales Slides
Diane Davidson, Holly Valdez
Real.results@webex.com
Presentation_ID
© 2008 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
1
Anoka-Hennepin School District
WebEx Solutions Help Foster Educational Opportunities
Challenge:
Minnesota’s largest school district needed to
facilitate better communication between
teachers and administrators throughout district
Solution:
WebEx online meeting and collaboration tools
improved educational opportunities for students
through video conferencing and improved
teaching methods
Results:
Established regular teaching strategy sessions
and increased frequency of planning and
review meetings
Engaged students in live conference with
published author
“Before WebEx, teachers working in different
locations would meet maybe twice a year.
Now, they can meet once a week to share
information. With WebEx, you don't have to
wait to share ideas. You can share them at
any time.”
"WebEx makes it possible for teachers in
professional learning communities to meet
teachers at other schools face-to-face. If we
weren't using WebEx, the time and cost
constraints just wouldn't allow them to
travel."
Tom Skoglund, instructional technology
facilitator, Anoka-Hennepin School District
Improved peer support for specialized teachers
Click here to read, listen, watch
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
2
Chapin Hall
Research Center Expands Organizational Reach with WebEx Solutions
Challenge:
Chapin Hall needed a way to make its research
available to a nationwide community of experts
and practitioners without overwhelming its
budget
Solution:
WebEx Event Center allows the institution to
deliver webcasts on a wide range of topics
Results:
Can now deliver 3-4 webinars per year,
averaging 300 attendees per webinar
Webcast recordings attract up to 600 people,
expanding the organization’s visibility and reach
Increased e-newsletter subscriptions and web
traffic due to WebEx events
"With WebEx, we can fulfill our role in the
applied research field more
comprehensively than before. These events
help us deliver critical information to
dedicated people all over the country who
can use it to benefit children, families, and
communities."
“The VoIP capability is really dependable,
and it’s good for us on the business end
because it saves phone costs.”
Jelene Britten, Public Affairs Associate,
Chapin Hall
Click here to read
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
3
Ed2Net Learning
Teachers Boost Test Scores with Virtual Meetings
Challenge:
Find a secure online meeting tool that would
captivate and motivate students, while
improving student achievement and test scores
Solution:
Interactive features like voice, chat, and
whiteboard make it easy to demonstrate
problems or clarify lessons
Results:
Improved standardized test scores by more
than 30 percent in some schools
“Schools everywhere have access to the
Internet. They don't always have access to
highly qualified tutors who can help them.
That's what we can bring them with WebEx
technology.”
“When you’re dealing with a school district,
the firewalls and restrictions are huge. With
a unified WebEx solution that provides
integrated voice, chat, and whiteboard in a
single interface, we easily establish a secure
connection.”
Empowered struggling students to achieve
Used voice, chat, and whiteboard to teach and
inspire
Rahul Gupta, founder, Ed2Net Learning
Click here to read, listen
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
4
Fox School of Business
Business School Creates Innovative eLearning Program with WebEx
Challenge:
Business school at Temple University wanted to
develop highly interactive eLearning program
Solution:
Using WebEx Training Center, the school
created an online curriculum that fully replicates
the in-classroom experience
Results:
Transformed distance learning program to a
more interactive, collaborative experience for
online students
Extended reach of high-quality educational
offerings while optimizing faculty resources
Streamlined communication between
campuses worldwide
"We used WebEx to create small-group
forums for junior executive students to meet
remotely without faculty. By making it
possible for us to provide innovative
offerings to our students, WebEx helps us
maintain a distinct competitive edge.“
"Thanks to WebEx, our professors can now
teach their classes from wherever they are.
Geography is no longer a factor, and we
maximize our faculty’s knowledge and
productivity."
John DeAngelo, associate dean of IT,
Fox School of Business
Click here to read, listen
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
5
Georgetown University Law
Center
Law School Transcends Classroom Boundaries with Web Meetings
Challenge:
Extend traditional educational offerings to
remote, off-campus students and provide
educational and business continuity in the
event of disaster or pandemic
Solution:
Faculty members schedule and conduct online
classes without IT assistance
Results:
Eliminated setup and equipment required by
former video conferencing solution
Used distance learning to transcend physical
boundaries of campus and reduce carbon
footprint
“Reliability, scalability, functionality, and ease
of use were our most important criteria, and
Cisco WebEx technology consistently rose
to the top in all four areas.”
“The flexibility we achieve with WebEx
technology removes restrictions of time and
space. By opening up online learning, we
increase the academic productivity of both
faculty and students.”
Pablo Molina, chief information officer,
Georgetown University Law Center
Helped ensure academic activities can continue
even when campus itself is closed
Click here to read, listen, watch
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
6
Indiana Dept. of Education
School Officials Deliver Statewide Updates with Web Meetings
Challenge:
Quickly inform school officials statewide about
legislative changes to education funding and
other vital information while reducing travel and
meeting costs
Solution:
Hosted, easy-to-manage solution provides
advanced features without extra IT staff
Results:
Successfully conducted yearly budget
workshop online, saving time and reducing
travel
Quickly updated statewide school officials on
newest H1N1 flu virus procedures
“Using WebEx technology, we were able to
schedule our annual budget workshop on a
tight deadline. Two hundred people attended
the meeting remotely, saving time and
money for everyone involved.”
“We always encourage students to recycle
and use fewer resources, and with WebEx
technology, we can demonstrate our
commitment to being green and lead by
example.”
Don Gilroy, director, office of digital media,
Indiana Department of Education
Reduced carbon footprint by significantly
lowering need for printed materials
Click here to read, listen
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
7
Minnesota State Colleges & Universities
MNSCU Improves Collaboration Across 53 Campuses
Challenge:
Minnesota State Colleges and Universities
needed a better way to collaborate across 53
campuses
Solution:
WebEx solutions enable constant
communication between campus staff, faculty,
students, and administrators while saving time
and travel expenses
Results:
Improved quality and consistency of employee
collaboration state-wide
Reduced time required to resolve technical
support issues, enabling IT staff to address
more calls
Decreased travel time for staff members, saving
time and improving productivity
"The ability to resolve issues immediately
with WebEx—such as helping a student
access the LMS system or a faculty member
to upload a syllabus—significantly
contributes to elevating the quality of
learning we offer."
“WebEx online sessions now provide
complete flexibility, enabling us to make
changes to training on the fly and optimizing
our time. As a result, I’ve cut travel by 90
percent, and our customers are more
satisfied with the quality of support and
training I provide.”
Karen Bergmeier, ITS project leader
MNSCU
Click here to read, listen
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
8
MyeAcademy
SAT Prep Academy Broadens Reach with Online Courses
Challenge:
SAT prep academy wanted to supplement
onsite courses with live online classes to reach
students beyond local area
Solution:
WebEx Training Center allowed MyeAcademy
to extend its offerings and reach, providing a
better collaborative learning experience
Results:
Increased teaching capacity by 200 percent,
doubling class size while improving instruction
quality
Received ‘highly satisfied’ ratings from 95
percent of students in online vocabulary training
“With Cisco WebEx Training Center, we can
predesign the details of the teaching
process. We replicate the proven teaching
methods we’ve developed, and then
customize them to individual classes and
students.”
“Some of our students were saying they
couldn’t believe they could learn 40 to 50
vocabulary words in an hour, but they did.
WebEx made the experience fun and
engaging.”
Mindy Sun Li, president
MyeAcademy
Now positioned to expand business into fastgrowing language training arena
Click here to read
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
9
Prospect High School
High School Expands Learning Opportunities by Going Online
Challenge:
Make specialized instructors within district
available to greater number of students
Solution:
Interactive features allow students to engage
with teachers remotely, while facilitating more
individualized attention
Results:
Helped ensure that specialized offerings can
continue despite budget cuts
Used distance learning to transcend physical
boundaries of campus
Increased teacher productivity by enabling
them to monitor students’ work online
“For the first time in 50 years, we’re shifting
the focus of the classroom from a physical
location to an anytime, anywhere model.
That’s simply the world kids live in today.”
“Typically, only five or six kids per campus
want AP classes, making it very expensive
to staff for each school. With WebEx
technology, we can reduce that cost
dramatically by combining all of those
students into a single online classroom.”
Charles Kanavel, IT director, Campbell
Union High School District
Click here to read, watch
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
10
Sabio Academy
Academy Attracts World-Class Students and Teachers with WebEx
Challenge:
Online college preparation company needed
online training platform as efficient and rigorous
as its academic program
Solution:
WebEx Training Center allowed more than 70%
of students to access courses from remote
computers
Results:
Doubled number of enrolled students
Hired world-class faculty members to teach
from remote locations in a collaborative online
environment
"Sabio is becoming a truly global concern,
and we’re attracting world-class talent.
WebEx has driven that."
"WebEx makes it possible for me to watch
students work out problems right in front of
me. There’s no way I could engage with
students on that level if I were standing in
front of them in a traditional classroom.”
James Choi, director of mathematics,
Sabio Academy
Replicated classroom environment for online
courses with capabilities such as the free-hand
whiteboard feature
Click here to read
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
11
University of British Columbia (UBC)
Division of UBC Improves Medical Education with WebEx
Challenge:
The UBC Continuing Professional Development
& Knowledge Translation (UBC CPD-KT)
division needed way to engage more medical
professionals in its educational programs
Solution:
UBC used WebEx LiveStream Services to
design, produce, and deliver conference
sessions online
Results:
Doubled participation in its “Evidence 2
Excellence” conference
Provide more physicians with current news and
methodologies for better patient care
Improved information delivery and maintained
position as leader of continuing medical
education
"The WebEx Event Center event doubled
participation in our conference, as half of the
participants attended in person and half
attended online. WebEx is helping us keep
more physicians current on the newest
methodologies for improved patient care."
“As leaders of continuing medical education
in Canada, we are constantly looking for
innovative ways to improve our offerings.
Using WebEx Event Center strengthens our
education delivery, helping us maintain our
leadership position.”
Noreen Kamal, director of technology,
UBC CPD-KT
Click here to read, listen
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
12
UC Irvine
Extension’s Synchronous Training Delivers eLearning to Corporate Students
Challenge:
UC Irvine Extension needed an online training
solution to enable instructors to provide
corporate clients with comprehensive technical
training
Solution:
WebEx Training Center allowed UCI to deliver
training to a larger number of corporate
employees
Results:
Now training up to 50 students at a time in a
collaborative online classroom
Provide just-in-time and archived training to
meet core needs of corporate students
Lead corporate instructor received two
prestigious UCI awards, including Distinguished
Instructor of the Year
"With WebEx Training Center, I can serve
three times as many people as I could with
onsite training sessions. And I can provide
all of that while eliminating travel time,
saving money on gas, and reducing our
carbon footprint."
"I maintain constant contact with managers
at my client site, keeping up with their
current and future web development
technology needs. Using WebEx, I can
quickly develop courses on the technologies
they'll be using for upcoming projects.“
Mike Kollen, lead corporate instructor,
UC Irvine Extension
Click here to read
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
13
USC Distance Education Network
Engineering School Delivers Master’s Programs Online
Challenge:
Distance Education Network at USC’s Viterbi
School of Engineering needed an online tool to
enable a highly interactive classroom
experience for remote students
Solution:
Cisco WebEx Technology allows students
across the world to collaborate on projects
outside of class
Results:
Facilitated program completion rate of more
than 80 percent
Increased online collaboration for class projects
by 250 percent
Improved ease of access for local and
international offsite students
“WebEx is a hosted model from a trusted
company, so we know everything will be
there, be safe, and be up and running
whenever we need it. We’ve hosted other
online meeting solutions ourselves and
we’ve experienced problems with too much
network traffic.”
“WebEx helps us meet the needs of our
busy, professional students who often can’t
attend class in real time. They can download
lectures after class and even watch them on
a mobile device during their commute if they
take the bus or train.”
Dominic K. Lau, director of IT and
operations, USC DEN
Click here to read, listen, watch
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
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