Aramark Overview
Operational Excellence Evolution
Aramark – Big Picture
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We have a global employee population of 270,000
We provide services to 86% of the FORTUNE 500
We manage 800 million square feet of client facilities
We provide over 500 million meals annually to approximately 5 million
students
We cater to approximately 100 million sports fans annually
We serve 2,000 healthcare facilities, representing 75 million patient
days each year
We put over 2 million people in uniforms each day
We have served 16 Olympic Games since 1968
We are recognized among the World’s Most Admired Companies by
FORTUNE and World’s Most Ethical Companies by the Ethisphere
Institute
Founded 1936
Headquartered in Philadelphia
$13.9 B Revenue
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Business Sectors
Business &
Industry
Healthcare
Education
Corrections
Sports &
Leisure
Uniforms
Born
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0 - 18
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19 – 65
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65+
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International
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• Operational Excellence embedded in each Line of Business
• OpX structure changing with organization
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Our Clients
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300,000 uniform clients
100,000 refreshment services clients
2,500 international clients (Europe, Asia, South America)
2,000 healthcare facilities
1,000 higher education and K-12 clients
750 business dining and facility clients
500 correctional facilities
150 sports and entertainment venues
90 offshore rigs and remote camps
50 parks and conference centers
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Our OpX Evolution
New
CEO
2010
Jump
Start
• 90 Days
• Project
Teams
• Cross
Business
• “Bright
Spots”
2011
Fast
Forward
• 270 Days
• Program
Creation
• Deployment
Planning
2012
Global
OpX
• Center Led
• Food and
Labor Focus
• Develop and
Deploy
Focus on:
• Labor Productivity
• Food Production
• Vertical Growth
• Improve Value Added Time
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Today
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New Mission, Values & Focus
New “EXCEL” operating model
New General Management Agenda and training roll out
Public company
New Brand
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Mission, Values & Focus
Journey of Excellence
Repeatable Business Model
EXCEL MODEL
Selling Excellence
Service Excellence
Executional Excellence
Drive profitable growth
especially new business
Drive profitable growth
with existing clients by improving
retention
Drive profitable base
business growth by
capturing adjacencies
Operational Excellence
Marketing Excellence
Drive ongoing efficiencies to reinvest
for growth and
margin expansion
Drive profitable growth with consumers
via quality, innovation, brand building
and value
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GM101 CONTENT FOCUS
Selling Excellence: STAR Selling
Service Excellence: WEST
Executional Excellence:
Grow the
Top Line
Capture Cost
&
Productivity
Executional Frameworks
Operational Excellence
• Food Management Process
• Labor Management Process
Marketing Excellence: Brand,
Voice of the Consumer, Healthy for Life
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Aramark
• GROW Coaching Model
• Financial Literacy
• Recognition and
Appreciation
• Engagement
Lead Our
People
Deliver
Financial
Commitments
• Performance
Management Tools
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