Deloitte Touche Tohmatsu
The Sunny People
Ronak Dedhia
Sid Mathew
Jordan Parfitt
Luis Sierra
Jake Woerner
Summary Memorandum
Background Information
 Deloitte Globally
 Communication within and outside of
Firm
 Strength & Weaknesses of Company
 2004 Annual Report Review
 Questions & Answers

Mission:
To help our clients and our people excel.
 To be recognized as the best
professional services provider in the
world.
 To think Globally and Locally.
 Solutions to complex problems will
sustain leadership.

Units of Deloitte
Audit
 Tax
 Consulting
 Financial Advisory

Audit
External Audit & Internal Audit.
 Audits of Financial Statements.
 Audits of Internal Control.
 Teamwork, Leadership, Challenge.
 Growth Opportunity.
 Highest Revenue returns.

Some of Deloitte’s clients

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Comcast
Corporation
Microsoft
Corporation
Boeing Company
Verizon Wireless
Nextell
communications
Morgan Stanley

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Merrill Lynch & Co.
Procter and Gambel
Company
Gap Inc.
Nissan North
America Inc
World Bank
Deloitte : Globally
Deloitte is one of the big four accounting
firms.
 More than 120,000 professionals and
operations in more than 700 cities in 150
countries.
 307 on the fortune 500 list.
 Revenue of more than $16 billion.
 21% of the world’s largest businesses.

Growth of Deloitte
2006
2004
2002
2000
1998
1996
1994
1992
1990
1988
Series1
1
2
3
4
5
6
1994
1996
1998
2000
2002
2004
Where are the people concentrated
140000
120000
100000
80000
Asia-Pacific/Japan
Europe/Middle East/Africa
Americas
60000
40000
20000
0
May-02
May-03
May-04
Sep-04
Asia-Pacific/Japan
17000
21200
19800
20000
Europe/Middle
East/Africa
41200
50950
47000
46500
Americas
42200
47850
48200
50500
The Interview
Mr. Kirk:

He described the corporate atmosphere as
being positive, honest and highly flexible.
 He appeared to be a transformational
manager.
 His subordinates are given maximum
autonomy and their input is highly valued
when making decisions.
 Human resources model.
Communication Within the Firm

Deloitte Touche uses Microsoft Outlook as its
email provider for the whole company.
 Outlook has a feature that allows any Deloitte
personnel to attain contact information from
any other employee in Deloitte.
 Deloitte also uses a private instant messenger
within the company so that employees can
reach each other immediately.
Communication Within the Firm
(contd.)

Although the
organization uses
technology to its
advantage it
encourages
employees to have
personal visits.
 The firm also gives
each employee a
personal voicemail
extension.
Communication Outside the Firm

In accounting, there
are employees that
work personally with
the clients, while the
project leaders
communicate mostly
through email or
telephone.
Strengths

Financial Stability



Use of Human Resources Model

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Brings in more than 16 billion annually, clients in over 150
countries
Major clients included Fortune 500 corporations
Open Communication
Diversity
Use of Technology


Palmtops and/or Laptops for most employees
Online Messaging Service, Global Communication
Weaknesses

No Paper Backups

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Large Corporate Infrastructure

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System goes down, no work gets done
Information easily lost
Smaller voices can’t be heard
Less interaction between management and employees
Laid Back Atmosphere Unproductive

Employees can get of track easily
Deloitte Touche Tohmatsu 2004
Annual Report
Communicates with three groups:
stakeholders, potential employees,
and current employees
 Provides financial data
 Provides insight into corporate culture
 Provides information about client
services

Sample Information:
Stakeholders
Reaching out to Current and
Potential Employees

Deloitte Touche Tohmatsu attributes its
international success to its employees

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
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Possesses a culture that reflects the diversity of their
clients and workforce
Top priorities for employees: sustain leadership,
accountability,
Flexible work schedules
Leadership and Diversity

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Open communication
Laid-back atmosphere
Believes LEADERSHIP + DIVERSITY = SUCCESS
Resembles Human Resource model
Strengths and Weakness of the
Annual Report

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Provides clear, concise
data about the
operations, culture and
goals of the company
Strong Visual aids
Strong Color Scheme
Effective use of theme:
sustainable leadership
& diversity

Poorly organized

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Too much data

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No Table of Contents
Priority of Data
Reader becomes
overwhelmed
Some data is not
important
Lack of Visual Aids

Certain sections
should have had
visual aids
Conclusion:
Thank You For Your Time!
Any Questions?