Training and Supporting
Faculty Users
Jarl Jonas, Senior Consultant
Constance Cerniglia, Senior Consultant,
Blackboard Training
Blackboard Inc.
April 14, 2005
About the Presenters…
Jarl Jonas
Senior Consultant, Blackboard Training
Additional Blackboard Experience:
• Director, Online and Corporate Learning
Development – New York University
• Faculty Development Coordinator – New York
University
About the Presenters…
Connie Cerniglia
Senior Consultant, Blackboard Training
Additional Blackboard Experience:
• Distance Learning Coordinator – Guilford Technical
Community College (Greensboro, NC)
• Online English Instructor – Montgomery Community College
Today’s Agenda
• Overview
• Challenges of Faculty Training
• Types of Training and Support
– Traditional Workshops
– Immersive Workshops
– Self-paced Workshops
– Support Websites
– Consultant Support
– Help Desk Support
What’s the problem?
• “I don’t have time to come to training
classes.”
• “I need individual training.”
• “Can you have a class on Sunday
afternoon?”
• “I’m not getting paid for this.”
• “It’s just one more thing to do!”
Need Training
• Articles on lessons learned when
teaching distance courses tout the
importance of faculty preparedness for
the course's success (Berger, 1999;
Brower, 2003).
Emerging Research
Figure 1. A Triangulated Faculty Support Approach
http://www.westga.edu/%7Edistance/ojdla/spring81/covington81.htm
Traditional Workshops
Traditional Workshop
Traditional Workshops
http://www.schenectady.k12.ny.us/techresources/olconline/blackboard.htm
Traditional Workshops
Advantages
• Structured approach
• Thorough
Disadvantages
• Multiple skills levels
• Can be Boring
Sloan Consortium: 5 Pillars of
Quality Online Education
• Learning Effectiveness
• Cost Effectiveness
• Access
• Faculty Satisfaction
• Student Satisfaction
http://www.sloan-c.org/effective/FacultySatisfaction.asp
Methods of Instruction
• Telling
- 70% (3 hours later)
- 10% (3 days later)
• Showing
- 72% (3 hours later)
- 20% (3 days later)
• Telling and Showing
- 85% (3 hours later)
- 65% (3 days later)
• Saying and Doing
- 90%
Robert Gagne:
Nine Events of Instruction
•
•
•
•
•
•
•
•
•
Show “best practices” course
Set performance objectives
Connect to traditional teaching examples
Demonstrate Bb function
Allow informal practice
Provide structured application
Provide feedback
Set additional goals
Follow up after the training
Does this sound familiar?
http://itg.unl.edu/blackboard/videopage/video/wunder/susan7.htm
Modular Workshops
Modular Workshop Example
http://fdc.fullerton.edu/technology/blackboard/default.htm#workshops
Modular Workshops
Advantages
• Targeted training
• Shorter time
requirements
Disadvantages
• Disjointed process
• Difficult to schedule
Recommendations for Topic
Chunking
• Introduction and Navigational Basics
• Building Courses
• Communicating and Collaborating in Online
Courses
• Assessing Online Learners
• Managing Courses
• Effective Course Design/Instructional Design
Pedagogical Workshops
Taxonomy of Dolphins
Biology of Marine Mammals
Taxonomy of Whales
Cetacea
Behavior of Marine Mammals
NOAA
Population Biology
Smithsonian site
Pre-Unit Assessment
Web Research Exercise
Self-Assessments
Post-Unit Assessment
Lessons
Groups
Chat
Introduction
Objectives
Three Orders
Drop Box
Hearing and Echolocation
Discussion Board
Feeding and Ecology
NOAA
PowerPoint Presentation
Lecture Material
Marine
Mammals
Content Map
Unit Goal
List the goal of the unit/module/lesson you are
designing
Objectives and Strategy
On the lines below, list the objectives needed to achieve your goal for this unit. For
each, briefly describe the instructional strategy, medium/media and assessment you
will use. (These should be at a very broad level here).
Learning
Objective
1.
2.
Instructional
Strategy
Media/Medium Assessment
Pedagogical Workshops
Advantages
• Meets important
need
• Enhances learning
outcomes
Disadvantages
• Deemed
unnecessary
• Time commitment
Immersive Training
Immersive Online Workshop
Advantages
• Experience online
learning
• Flexible delivery
Disadvantages
• Time consuming
• Double Whammy
Teaching and Learning Online
Self-Paced Training
Self-Paced Online Classes
https://courseware.ku.edu/webapps/portal/frameset.jsp?tab
=courses&url=%2Fbin%2Fcommon%2Fcourse.pl%3Fcourse_id%3
D_7802_
28
Self-Paced Tutorial
http://www.nyu.edu/its/ftc/blackboard/tutorial/request/index.html
29
Links to Bb Tutorials
http://www.princeton.edu/as/bb_animated_tutor.shtml
30
Instructional Design Training
http://www.cmu.edu/blackboard/teaching/index.shtml
31
Support Tutorials
http://asuonline.asu.edu/FacultySupport/Tutorials6/index.cfm
32
Blackboard Training Videos
http://www.miami.edu/bb/demos/instructors.html
33
Self-Paced Online Classes
Advantages
• Accessible Anytime
• Address Diverse
Learning Styles
Disadvantages
• Require Motivation
• Less Collaborative
Support Websites
Behind the Blackboard
Support Websites
http://www.uic.edu/depts/accc/itl/blackboard/
37
Support Websites
http://www-rohan.sdsu.edu/dept/its/blackboard/instructor/guide_page.html
Support Websites
http://courses.ncssm.edu/webhelp/blackboard.htm
39
Support Websites
Advantages
• Accessible Anytime
• Provide targeted
support
Disadvantages
• Must have a simple
layout
• Focus on click/point
aspects
Consulting Support
Consulting Support
http://cid.byu.edu/consult.htm
42
Pedagogical Support
http://blackboard.duke.edu/faculty/fac_training.do
43
Peer Support
http://www.utexas.edu/academic/blackboard/examples
44
Community of Practice
Join at http://communities.blackboard.com
Multimedia Development
Consulting Support
Advantages
• Jump starts faculty
who need one-onone help
• Lessens the “load”
• Impacts design,
functionality, and
implementation
Disadvantages
• Most faculty have
very limited time
• Inefficient,
expensive
Help Desk Support
Help Desk Support
Advantages
• Options:
– Email
– Phone
– Walk in
• Personalized
service
Disadvantages
• Difficult to staff 24/7
• Train-the-trainer
needed
“Live” Help Desk
http://www.senecac.on.ca/myseneca-help/my_seneca_contactus.html 50
Outsourced Help Desk
http://www.waol.org/help/default.asp
51
Support Center
Putting it all together
Figure 1. A Triangulated Faculty Support Approach
http://itdl.austincc.edu/Development/Training/OnlineCourses.htm
Blackboard Training Services
Visit http://education.blackboard.com
for more information about . . .
• Onsite Training Workshops
• Online Training Courses
• Regional Training Events
• Building Blocks Training
• Technical Training – Coming Soon!
If you have any questions, please email
educationalservices@blackboard.com
Thank you for choosing Blackboard!
Training Success
Traditional Workshops
Online Workshops
Consulting
Self-paced Tutorials
Support Websites