Bienvenido,Welcome
"Integrating Conflict Resolution
Skills/Social and Emotional Learning
into the Curriculum"
Jennifer Batton, M.A. Jennifer.Batton@tri-c.edu
www.CREducation.org
Danger or Opportunity
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
What is
Conflict Resolution Education (CRE)?
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Models and teaches, in culturally meaningful ways,
processes, practices, and skills that help address
individual, interpersonal and institutional conflicts,
and create safe and welcoming communities.
This helps individuals understand conflict and
empowers them to use communication and critical
thinking to build relationships and manage and
resolve conflicts fairly and peacefully.
(Association for Conflict Resolution, 2002)
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Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
CRE Skill Set:
Understanding Conflict
Identify constructive/destructive conflict
(what’s it look like?)
 Identify conflict triggers in self/others
 Identify needs-based conflict
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Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
CRE Skill Set:
The Role of Emotion in Conflict
Building emotional vocabulary/skills
Increasing cultural sensitivity to emotions
Identifying emotional triggers
Using the emotional escalation/de-escalation ladder
Identify anger style
Self-soothing/calming strategies
Verbally expressing anger (appropriately)
Using questions to identify
feelings (for self and other)
 Using questions to work
through conflict (self and
other)
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Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
CRE Skill Set: Communication
Listening for Feelings
Perception Checking
Open v. Closed Questions
I-Statements
Supporting and
Encouraging Messages
 Using Neutral Language
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Paraphrasing
Summarizing
Nonaggressive
communication (complaint
v. criticism v. contempt)
 Sending /Recognizing Nonverbal behaviors
 Adjusting to Cultural
Differences in Language
(using direct and indirect
language well)
 Adjusting to Cultural
Differences in Non-verbal
Communication (using
space, voice, gesture and
body orientation in a
culturally sensitive way)
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Presented by Jennifer Batton, M.A.,
Cuyahoga Community College, 2011,
Jennifer.Batton@tri-c.edu
CRE Skill Set: Problem Solving
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Steps in decision making
Testing options for
effective decisions
Developing realistic
implementation plans for
decisions
Facilitating group
discussion
to consensus
Recognizing emotional and
cognitive perspectives
Effective questioning to
assess perceptions
Creating sound arguments
Recognizing conflict styles
and matching to situation
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Being competent at enacting
all conflict styles
Recognizing interests and
positions
Questioning to uncover
interests behind positions
Presented by Jennifer Batton, M.A., Cuyahoga Community College,
Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Social and
Emotional
Learning
Power point slide created by Dr. Tricia Jones, Temple University
Integrating CRE/Social
Skills in Academics
Language Arts /Languages
 Speaking Skills
 Listening Skills
 Critical Thinking Skills
 Negotiation Skills
 Perception Skills
 Feelings/Emotions
 Communication Skills
Presented by Jennifer Batton, M.A., Cuyahoga
Community College, Ohio, USA, 2011,
Jennifer.Batton@tri-c.edu
Social Studies/History
 Role Play Mediations
 Evaluating News
Articles/Points of View
 Practice Governance
Models
 Problem Solving
 Diversity
Integrating Social Skills in Academics
Math/Science/Arts/Counselor-Guidance
Science: Different Points of View, Problem
Solving
Math: Problem Solving, Diversity
Art/Music: Ideas?
Guidance/Counseling: Communication
Skills, Problem Solving, Anger Management
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Where is the conflict among us in
schools?
•Staff - Staff
•Staff - Student
•Student - Student
•Parent – School Administration/Staff
•Community Members – School
Staff/Administration
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Conflict Management Applications in Schools
Policies and Procedures
Shared Goals
Structures and Systems
Habits of Mind and Heart
Adapted by Marina Piscolish from Ellen Raider 1987 Institute for International Conflict and Cooperation, Teachers College, Columbia University, NY, NY.
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011,
Jennifer.Batton@tri-c.edu
Potential Linkages of
Conflict Resolution in Education
•School board development
•Administrator development
•Staff development
•Engaged-Learner Instructional Practices
•Facilitation of planned change
•Shared governance practices
•Labor-management relations
•Parent involvement
•Re-invention of discipline and classroom management
•Prejudice reduction and diversity training
•Crisis intervention and violence prevention
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
After School
Programs
Restorative
Justice
Peer
Mediation
Negotiation
Curricula
Bullying
Prevention
Expressive
Arts
Diversity, Bias Awareness, Multicultural Education
Curriculum Infusion
Social and Emotional Learning
Classroom Management and
Adult Modeling of Constructive Behavior
Teacher and Administrator Education
Power point slide created by Dr. Tricia Jones, Temple University
Creating a Comprehensive Program:
Beginning Stages
Assess Needs
◦ Identify the goals
◦ Assess interest
Secure Administrative Support
◦ Maintain that support
Orient Staff
 Give detailed information
 Have open discussions about utility
 Clarify staff expectations of involvement or support
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Creating a Comprehensive Program:
Beginning Stages
Select Site Leadership Team (SLT)
 Identify staff
 Discuss time/
resource commitments
Orient Students
Select Students/Staff
Providing Training
 Don’t overestimate the learning curve
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Creating a Comprehensive Program:
Beginning Stages
Publicize Program
 Manage expectations
Utilize Program
 Initiate and sustain the program
 Coordinate with other initiatives
 Refresh skills/knowledge
 Maintain a high profile in the school
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Create a Comprehensive Program:
Continual Process
Evaluate Program (Emphasize student
assessment)
 Evaluate on an ongoing basis
 Feed information back to improve
program
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Results of a Comprehensive Model
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Increase Time Spent on Teaching
Improved Academics
Improved Attendance at School
Improved Relationships Between
Students/Staff/Parents
Improved Behavior in the Classroom,
School, and Community
Increase valuing of diversity and
practice of tolerance
Increased connection to the community
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Create a Safe Learning Environment
Decrease anti-social behavior that leads
to violence
 Decrease conflicts between groups of
students
 Decrease suspensions, absenteeism, and
drop out rates
 Decrease incidents of violence
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Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Examples of State Integration (Ohio)
Social Studies Standards – Required by Ohio Department
of Education (ODE)
 GRADS Standards – Required by ODE
 Ohio School Climate Guidelines – Recommended by State
Board of Education
 Anti-Harassment and Bullying Prevention Legislation
 School Safety and Violence Prevention Training – Required 4
hours for all school personnel primary - secondary
Free courses: Ohio Safe School Center - Educators receive
continuing education credits for participating in this on-line
learning module:
www.ebasedacademy.org
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Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
International CRE
CRE and Peace Education Legislation and
Policies in all World’s Regions
http://www.creducation.org/cre/global_cre
Examples:
Armenia, Ghana
Costa Rica, Guatemala
Cyprus, Kenya
Philippines, Ukraine
And many more…
Presented by Jennifer Batton, M.A.,
Cuyahoga Community College, 2011,
Jennifer.Batton@tri-c.edu
Conflict Management Models
Free 5 day on-line course:
Managing and Resolving Conflicts Effectively in
Schools and Classrooms www.CREducation.org
Sponsored by: United States Department of Education/National Association
of School Psychologists
Mediation and Comprehensive Programs:
National Recommended Standards for Peer
Mediation Programs and Comprehensive
School/District Programs
www.acrnet.org
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu
Free CRE Resources:
www.CREducation.org
Additional Resources
Collaborative for Academic Social and Emotional
Learning
www.casel.org
Education Commission of the States
www.ecs.org
Campus Conflict Resolution Resources
www.campus-adr.org
Presented by Jennifer Batton, M.A., Cuyahoga Community College, Ohio, USA, 2011, Jennifer.Batton@tri-c.edu