Agenda as of Dec 1, 2011 NICSA 30th Annual Conference & Expo Engaging Investors in a Hyper-Connected World February 12-15, 2012 Doral Golf Resort & Spa Miami, Florida Sunday, February 12 8:00 a.m. Shotgun Start NICSA Golf Tournament Red and Blue Monster Courses Boxed breakfast sponsored by: Broadridge Bottled water sponsored by: BNY Mellon 1:00 – 3:00 p.m. Barbeque at the 19th Hole Blue Monster Lawn Sponsored by: Citi 3:00 – 5:00 p.m. Afternoon event Sponsored by: Broadridge Woman's Educational Foundation 5:00 – 7:00 p.m. Grand Opening Reception in the Exhibit Hall Doral Ballroom Sponsored by: Boston Financial Data Services and DST Systems, Inc. 1 Monday, February 13 8:00 – 9:00 a.m. Breakfast in the Exhibit Hall Doral Ballroom 9:00 – 9:15 a.m. Welcome Remarks Grand Ballroom Nimish Bhatt, Senior Vice President, Chief Financial Officer Calamos Investments Chair, NICSA Board of Directors Michael McNeill, Division Vice President Boston Financial Data Services Co-Chair, NICSA Annual Conference Committee 9:15 – 10:15 a.m. Face the Membership Grand Ballroom Moderator: C. Tyler Mathisen, "Power Lunch" Co-Anchor and Vice President, Strategic Editorial Initiatives CNBC Steven L. Fradkin, President, Corporate & Institutional Business Unit Northern Trust Michael J. Niedermeyer, Chief Executive Officer, Asset Management Group Wells Fargo & Company James P. Palermo, Vice Chairman BNY Mellon Alan Reid, Chief Executive Officer Forward Management Michael W. Roberge, President and Chief Investment Officer MFS Investment Management NICSA welcomes back Tyler Mathisen, Vice President, Strategic Editorial Initiatives, Co-Anchor of "Power Lunch", CNBC, as the moderator of our premier panel, Face the Membership. Join us as a distinguished panel of industry experts on investments, operations and distribution bring their experience and insights to NICSA. Discussion will focus on the hottest issues in the fund industry today and how firms can engage customers in a hyper-connected world. 2 Session coordinators: Jim Nolan, Lynette Turner 10:15 – 10:45 a.m. Break in the Exhibit Hall Doral Ballroom 10:45 a.m. – 12:00 p.m. Retirement’s Hazy Maze: The Regulatory Puzzle Grand Ballroom Moderator: Cheryl Ouellette, Specialist Master Deloitte Consulting LLP Carol Gransee, Assistant Vice President, Retirement Plans Compliance Officer OppenheimerFunds Billy Morris, Senior Vice President, Product Management SunGard Debra K. Schmidt, QPA, QKA, Vice President Retirement Planning Waddell & Reed, Inc. Over the years, Washington has been trying to help retirement plan participants understand investments, as well as their rights when it comes to retirement savings. At the same time, they are working to see that employers and plan fiduciaries responsible for offering retirement plans are walking the straight and narrow. The by-product of these governmental efforts is a plethora of proposed, interim and final regulations that can be extremely difficult to navigate. Every investment professional, including advisors, consultants, and third party administrators, must be able to understand and fulfill their roles in the face of limited, and at times, unclear guidance. Our panelists, with their collective knowledge of retirement plans, will serve to chart a course through this regulatory hazy maze and overcome these obstacles affording plan participants a chance for a stable and secure future. Session coordinator: NICSA Retirement Committee 10:45 a.m. – 12:00 p.m. Risk Management: Internal and External Challenges & Controls Palms North Moderator: Daniel New, Executive Director, Advisory Services Ernst & Young LLP Joseph Deitzer, Senior Manager, Asset Management Advisory Practice Deloitte & Touche LLP Deborah Seidel, Vice President, Business Risk Manager 3 T. Rowe Price Associates Christine Waldron, Senior Vice President, Alternative Investment Products U.S. Bancorp Fund Services Got Risk? Join an interactive panel discussion focused on Enterprise Risk Management best practices and how firms effectively oversee third-party vendors and service providers. Panel members will share their expertise on how to successfully manage risks related to outsourcing, discuss lessons learned, provide practical examples of effective controls and cover best practices to address vendor management challenges. Session coordinators: Bob Casey, Mark Kucera, Daniel New, Greg Niland, Jay Regan, Debbie Seidel 10:45 a.m. – 12:00 p.m. Using Technology to Enhance the Client Experience Palms South Moderator: Andy Jordan, Chief Executive Officer Makibie Corporation Wendy Delp, Director Merrill Edge Doug Hanson, Vice President, Third Party Mutual Funds Charles Schwab Providing the highest level of service to customers in a hyper-connected world requires effective use of technology. The web, telephony, workflow, back office business solutions - and now mobile technologies, including smartphones and tablets - must work together to deliver an exceptional experience for customers. Attendees of this session will learn the innovative ways financial services firms are using the latest business solutions and technologies to improve the experience of their customers, including retail, advisor, broker, and institutional investors, as well as investment product manufacturers. Discussion will include: Emerging technologies in customer contact centers and how to best use these to improve and enhance service, Effective support of retail and advisor channels using integrated CRM and contact management platforms, New trends and developments in web servicing technologies that can improve the customer service experience, Technology solutions that help firms better understand trends in fund distribution, The servicing impacts of mobile platforms on a firm's call centers and back office environments, The impact of newer customer contact channels, like social media channels, and the challenges of integrating these into the customer servicing environment. 4 Session coordinators: Dave Benson, Jesse Dean, Scott Metro 12:00 – 1:00 p.m. Buffet Luncheon in the Exhibit Hall Doral Ballroom 1:00 – 2:15 p.m. Grand Ballroom Presentation of the NICSA Committee MVP Awards Theresa Hamacher, President NICSA Ellen Weinraub, Vice-President NICSA Presentation of the 2012 PwC Award Award Presented by: Barry Benjamin, Partner PwC Keynote Address Operating Models for an Uncertain World Neeraj Sahai, Managing Director, Global Head of Securities and Fund Services, Global Transaction Services Citi The uncertainty that hangs over the asset management industry may persist for several years, leading some asset managers to revisit their operating models. This session will explore the symbiotic relationship between strategy and operating model, including whether or not what passes for "strategy" is really a flawed concept. Drawing on success stories from outside the industry, Neeraj Sahai will draw from various case studies to illustrate how asset managers might leverage more effective operating models. However, he argues, that there are few absolutes, since the appropriate operating model must be a logical fit for a firm's DNA. 2:30 – 3:30 p.m. Integrating Social Media into Marketing Operations Grand Ballroom Moderator: Rubesh Jacobs, Senior Managing Consultant kasina LLC Diane Frankenfeld Oppenheimer 5 Eileen Lostau, iShares Mark McKenna, Director of Marketing and Communications Putnam Investments While the industry gradually enters the world of Social Media, there are significant developments daily – firms launching into LinkedIn, Facebook and Twitter; distributors allowing their advisors to engage in social media; and regulatory authorities investigating current social media practices. Panelists will share lessons learned and best practices on establishing, maintaining, and growing a presence in the world of social media. Attendees will learn more about: The factors that companies consider when choosing to engage in social media Critical opportunities that keep companies engaged in social media The future of social media in the investment industry How to incorporate the inputs and outputs of social media into the firm ( call center impacts, operational impacts, regulatory impacts) Creating recovery plans – when to and when not respond to tweets, blogs and facebook entries Implications of the latest trends and technologies in social media such as Google+ Session coordinators: Lisa-Marie Fitch, Rubesh Jacobs, Ed Kinsella, Karan McClimans, Nick Nichols 2:30 – 3:30 p.m. Regulatory Hot Topics: Operations and Distribution Palms North Moderator: Rob Terris, Senior Vice President, Head Of Division Operations ING Joan Dowd, Chief Compliance Officer Boston Financial Data Services, Inc. Nick D’Angelo, Director, Asset Management PwC This session will cover best practices and how organizations have adapted, strategically changed or reorganized to address the new regulatory landscape. Among the regulatory changes that might be relevant to reflect on includes: Dodd-Frank, FATCA, additional Money Market reforms, Pay to Play, SEC Whistleblower program. 6 Session coordinators: Patrick J. Campbell, Bob Casey, George Costas, Robert F. Dineen, Joan Dowd, Bryan Mehrmann, Jeff Moeller, Penny Nelson, Daniel New, Timothy O'Sullivan, Jay Regan, Allison Smith, Rob Terris, Ron Thalheimer 2:30 – 3:30 p.m. Operational Challenges Related to Absolute Return Funds Palms South Bob Pieroni, Vice President, Head of Investment Operations Pioneer Investments USA Keith Slattery, Senior Vice President, U.S. Investor Services State Street This session will focus on the front, middle and back office operations needed to support absolute return funds including: • • • • • • • • • Market registrations Registered versus unregistered Analytical systems Use of derivatives Portfolio valuation Trade capture and settlement Compliance testing Accounting and financial reporting Employee training and development Session coordinators: Bob Pieroni, Dan Puopolo, Keith Slattery 5:00 – 7:00 p.m. Reception Exhibit Hall 7 Tuesday, February 14 7:45 – 8:30 a.m. Breakfast Discussion Roundtables Palms North and South Join your peers for informal discussions in these areas of interest: • • • • • • • • • Data centers vs. cloud computing: What are the opportunities? Best practices in leveraging client data for business development and service How can we drive greater adoption of paperless? Best practices around business process management Preparing for FATCA Intermediary oversight Motivating current employees and identifying new leaders Cost basis reporting: Are we done yet? Has anyone seen my shareholder? Recent changes in escheatment regulation. Those not wishing to participate are invited to attend Breakfast with the Service Providers. Session coordinators: Kim Grimes, Rubesh Jacobs, Ed Kinsella, Karan McClimans, Sam Perone 7:45 – 8:30 a.m. Breakfast with the Service Providers Doral Ballroom 8:30 – 9:45 a.m. Welcome Remarks Grand Ballroom James Nolan, Managing Director, Fund Services Citi Co-Chair, NICSA Annual Conference Committee Presentation of the Gould Award Grand Ballroom This Year’s Honoree Jennifer M. Johnson, Executive Vice President and Chief Operating Officer Franklin Resources, Inc. Investment Roundtable Grand Ballroom Moderator: Jennifer M. Johnson, Executive Vice President and Chief Operating Officer 8 Franklin Resources, Inc. Frank Koudelka, Senior Vice President and ETF Product Specialist State Street Global Services James Lauder, Chief Executive Officer, Global Index Advisors Co-Portfolio Manager, Wells Fargo Advantage Dow Jones Target Date Funds® Bill Lee, Managing Director Citi An interactive panel of seasoned investment and product experts will discuss their approaches toward successfully navigating through tumultuous financial times. Join us as they share their thoughts on how the economic environment influences their strategies, investment approach, product development and their views of what the economic future might hold. Session coordinators: Mike McNeill, Jim Nolan 9:45 – 10:15 a.m. Break in the Exhibit Hall Doral Ballroom 10:15 – 11:15 a.m. Technology Executive Roundtable Grand Ballroom Moderator: Janet Hanson PwC Mark Curry, Vice President, Corporate Technology OppenheimerFunds Anthony Mayo, Chief Technology Officer, The Dreyfus Corporation & Managing Director BNY Mellon Asset Management Technology Steve Sullivan, Vice President, Global Technology Services T. Rowe Price Dave Landy, Chief Technology Officer Janus Funds Join top technology officers from leading asset managers and service providers in a spirited discussion about the most important technology opportunities, challenges and issues facing the fund industry. These executives will speak to how they exploit technology to solve problems and help their organizations excel in a rapidly changing business climate. Session attendees will hear about the technology investments being made to drive business value and the role of technology organizations in the asset management and servicing industry. 9 Session coordinator: Chuck Gallant 11:30 a.m. – 12:30 p.m. Intermediary Oversight Palms North Moderator: Stuart E. Fross, Partner K&L Gates LLP Mike McNeill, Division Vice President Boston Financial Data Services Robert Adams, Executive Vice President National Financial Services LLC Valerie Kay-Stickland, Vice President, Mutual Fund Operations Raymond James & Associates, Inc. Mike Krupa, Vice President American Funds With the continued movement of accounts to omnibus positions, the importance of understanding and implementing an effective process and relationship for intermediary oversight is critical. Our panel of industry experts will discuss components of an effective intermediary oversight program from both the perspective of the fund transfer agent as well as an intermediary. Session attendees will hear about challenges the panel has faced as well as suggested practices. The requirements of oversight versus what is “nice to have” How oversight for RIA’s is different/similar Session coordinator: Gary Winsbury 11:30 a.m. – 12:30 p.m. Leveraging Mobile Technology to Stay Competitive Palms South Moderator: Neil Dewar, Head of Retail Information Systems Allianz Global Investors Nina Song, Vice President, Information Systems, eBusiness Development Group Prudential Christopher P. Willis, Executive Vice President of Marketing and Strategic Alliance Pyxis Mobile Tom Shanley, Vice President 10 Fidelity Investments The world has gone mobile. How does the asset management industry stack up? Firms are largely past debating the merits of leveraging mobile devices to advance their business, but investment is still a lower priority due to various constraints unique to the asset management industry. To leverage mobile opportunities firms have to overcome security, technology, support, and compliance hurdles. And, too many firms have gotten caught up in focusing on the devices of the moment rather than the goal at hand; to enable the mobility of users through any technology available. A few firms have managed to overcome these challenges and are further along than others. The session’s panelists are leaders from firms who have launched successful mobile initiatives, mobile technology providers, and industry experts. They will provide unique, pragmatic, and actionable insights based on their experience. Participants in the session can expect to learn answers to questions such as: • How many devices should I support? • How do I leverage mobile technologies internally (e.g., employee productivity, • wholesalers, executives) as well as externally (e.g., for advisors, investors, institutional • clients) • How should I set up maintenance and support for mobile devices, web sites, apps, etc? • How can I overcome the top security and compliance issues? • To what extent can tablets replace a laptop or a smart phone? Session coordinators: Fred Dejesus, Rubesh Jacobs, Laura Lang, Kari Murphy, Richard Vincello 12:30 – 1:45 p.m. Luncheon and Keynote Address Innovation in the Mutual Fund Industry Grand Ballroom Bill Dwyer, President, National Sales and Marketing LPL Financial Bill will assess the outlook for the mutual fund industry from a distributor’s perspective. Among other topics, he’ll discuss: How the economic and market environment has affected fund distribution Changing consumer preferences Opportunities for growth The impact of regulatory change -- past and future Sponsored by: SunGard logo 11 2:00 – 3:00 p.m. Privacy and Data Loss Prevention Palms North Moderator: Tony D’Elia, Vice President and Director of Compliance AllianceBernstein Mark Trenchard, Director of Operational Compliance Putnam Investments Anthony Basile, Chief Information Security Officer Alliance Bernstein Don Kloeppel, Chief Information Security Officer DST Systems, Inc. Where is all my data going and how is it getting there? The continued growth and popularity of the digitization and portability of data along with remote storage and outsourcing, intensified by a current and future workforce that knows no alternative and expects the instantaneous and boundary-free availability to that data all present ever-evolving and monumental challenges to privacy and information security professionals. Please join our panel of seasoned professionals as they discuss these challenges and share with the audience their thoughts on strategic and tactical solutions to the challenges and risks that exist in today’s privacy compliance and information security environment. Session coordinators: Tony D’Elia 2:00 – 3:00 p.m. Regulatory Hot Topics: Fund Administration and Custody Palms South Moderator: David Parks, Executive Director, Asset Management Advisory Ernst & Young LLP Mike Mykytiw, Executive Director, Senior Accounting Product Manager Worldwide Securities Services J.P. Morgan Camille Thommes, Director General ALFI Carolyn Gill, Treasurer Eagle Family of Funds The Fund Administration and Custody Committee will examine current topics which present unique challenges to our industry. The panel will look at these topics from both the fund sponsor and service provider perspectives, and will include a view on hot topics in Europe. 12 Session coordinators: Mark Kucera, Greg Seward, Christine Stokes 5:00 – 6:30 p.m. Reception in the Exhibit Hall Doral Ballroom 6:30 – 8:00 p.m. NICSA’s 50th Anniversary Reception Grand Ballroom Sponsored by: Ernst & Young LLP 13 Wednesday, February 15 8:15 – 8:45 a.m. Breakfast in the Exhibit Hall Doral Ballroom 8:45 – 9:00 a.m. Closing Remarks Grand Ballroom Theresa Hamacher, President, NICSA Fred Naddaff, Vice Chair, NICSA Board of Directors 9:00 – 10:00 a.m. Keynote Address U.S. Economic & Financial Outlook: Your Money, Your World, Your Family…The Future Grand Ballroom Jeff Thredgold, President Thredgold Economic Associates Economic Futurist In this entertaining, informative, and humorous “tour” of the U.S. and global economy, financial markets, education, employment, retirement, and more, Jeff will provide a clear and focused picture of what’s happening in the economy and how it affects the future of your finances. Drawing from his latest book, econAmerica, he shares the four key factors, or "silver bullets", that will combine to create a strong American economy in coming years. 10:00 – 11:00 a.m. Keynote Address The New Normal Grand Ballroom Alexis Glick CEO, Gen YOUth Foundation, Senior Fellow, Kauffman Foundation Former Vice President of FOX Business News and anchor Money for Breakfast and The Opening Bell Over the past decade we have witnessed seismic changes in the way we collect data, in the way news is disseminated and delivered and in the way we communicate with one another. This New Normal has forced each of to reconsider how we do business both here at home and around the globe. Veteran Media Journalist and former Wall Street Executive Alexis Glick will share her vision for the New Normal and how the companies and individuals she speaks with every day have changed the way they do business. 11:00 a.m. Conference Closes 14