361 Rosemont Dr
State College, PA
(814) 238-1348 - Home
(315) 420-1944 - Cell
E-mail: Argondizza@gmail.com
INSTRUCTIONAL DESIGNER/TRAINING SPECIALIST
Educated and experienced international instructional designer with over twelve years experience in instructional design, both instructor led and computer based. Instructional Systems PhD candidate at The Pennsylvania State
University, Instructional design experience in various settings, including software courses, technical writing, storyboarding, online course development and professional training development. Home office experience. Strong interpersonal, customer, presentation, project management, and training skills. Holds valid US Passport
COMPUTER SKILLS
Windows; OS X; Excel; Word; PowerPoint; Yammer; Adobe Captivate; Oracle PeopleSoft; Oracle UPK Tool;
HTML; Web Page Development; Blackboard; Angel
WORK HISTORY
08/11 – present GRADUATE ASSISTANT, THE PENNSYLVANIA STATE UNIVERSITY
UNIVERSITY PARK, PA
Moderating Blackboard training sessions; creating course outlines for instructor led courses for faculty and teaching assistants at ITS Training Services; courses include Gradebook, Teams and Peer Review, ANGEL tools,
Rubrics, Reports, Attendance and the Roster, and Distribute Course Content; creating 2 hour pilot session on teams and peer reviews, reviewed CANVAS as a CMS for Penn State University
11/13 - 12/13 INSTRUCTIONAL DESIGNER (CONTRACT), SOCIETY OF CABLE
TELECOMMUNICATIONS ENGINEERS, EXTON, PA
Designed and developed Cable Math and Basic Theory training module for Time Warner cable installers; created
PowerPoint slides with animation; wrote and recorded narration each slide; file used to create Articulate training for online course
5/2013 EVALUATOR, EBERLY COLLEGE OF SCIENCE - THE PENNSYLVANIA STATE
UNIVERSITY, UNIVERSITY PARK, PA
Evaluated online course FRNSC 200: Introduction to Crime Scene Investigation for cost delivery and course workload, analyzed workload of students and teaching assistants; reviewed course syllabus, assignments, lectures, and tutorials; wrote detailed report of findings and recommendations
11/09 – 3/11 INSTRUCTIONAL DESIGNER, MICROSYSTEMS AUTOMATION GROUP
WASHINGTON, DC
Home office based training lead for the Federal Aviation Administration’s (FAA) implementation of Safety
Management Systems (SMS) for airports; wrote training plan which includes the instructional design process, courses required, and a training schedule; worked with aviation subject matter experts and the FAA Training
Academy to determine course content necessary for SMS implementation and sustainment; designed SMS
Overview Course for hosting on FAA Academy Electronic Learning Management System adhering to FAA guidelines and standards; designed instructor led course Safety Risk Management Practitioner course; conducted formative evaluation of instructor led training course on Safety Risk Management; wrote adult learning theory and instructional design portion of corporate proposal for an RFP
02/05-03/10 INSTRUCTIONAL DESIGNER (CONTRACT), STRATEGIC DEVELOPMENT ASSOC.
BALTIMORE, MD
Home office based Instructional Design consultant for the following four projects; converted TEK systems instructor led Network Infrastructure training into multimedia rich, interactive web based training; analyzed video of instructor led course and conducted a Kirkpatrick Level 3 evaluation to obtain course updates and learning improvements; worked with SME to obtain relevant information; created a design plan that included a 10 module course outline; wrote storyboards to incorporate perception, learning and motivation message design principles;

created post-test assessment items; used instructional message design principles to create sensible module layout; utilized adult learning theories to prescribe proper assessment and content design
Created new Recruiter Fundamentals course for Aerotek based on two existing courses; completed Learner
Analysis through Subject Matter Expert interview; created prototype in Geolearning LCMS; created design plan including: formative evaluation, needs assessment based on Subject Matter Expert feedback, changed course content based on needs assessment and formative evaluation, re-wrote storyboards to increase interaction and motivation, conducted quality assurance tests, implemented ongoing feedback (Level 1 and 2); worked with
Subject Matter Experts to update content
Analyzed TEK systems Account Manager web-based training and implemented motivational, perception, and learning instructional message design principles to improve interaction and learning; created survey to obtain learner feedback on the web-based training; redesigned storyboards for 10 existing modules; implemented principles that increase interaction and teach to the learners’ style
Part of three person team that designed Telecommunications Certification Program for TEK systems; designed
Wireline, Wireless, Evolution of the Communications Industry, and EF&I modules for Computer/Intranet based delivery to teach the learner about each industry segment; created modules’ text materials, and interactive learning activities; developed storyboards to hand-over to Flash developers; worked with numerous Subject Matter Experts through surveys and interviews to obtain necessary content information; conducted quality control analysis of developed CBT modules and provided detailed feedback to I-media team; created post-test assessment items; used instructional message design principles to create sensible module layout; utilized adult learning theories to prescribe proper assessment and content design
05/07 –4/09 INSTRUCTIONAL DESIGNER/TRAINER (CONTRACT), UNITED STATES HOUSE OF
REPRESENTATIVES, WASHINGTON, DC
On-site Instructional Designer with Atlas project to teach Chief Administrative Office employees Oracle
PeopleSoft; designed & developed an online Overview course and step by step navigation help with Adobe
Captivate; created evaluation, ADDIE model, and post go-live support plans; followed course outlines and test scripts to develop Requisitions & Purchasing topics in Oracle UPK capturing tool; coordinated and worked with purchasing Subject Matter Experts to validate developed topics; created user manuals, data sheets, instructor manuals, training manuals for instructor led training courses; conducted task analysis to obtain relevant job tasks; scheduled to facilitate both Creating Requisitions and Purchasing courses at the House Learning Center; worked under strict deadlines and budget; subcontractor through Savantage Solutions
6/06 – 09/07 INSTRUCTIONAL DESIGNER (CONTRACT), ICS LEARNING GROUP, SEVERNA PARK,
MD
Home office based Instructional Design consultant for various ICS projects including: proofed and critiqued tracking system software manual for Nuclear Regulatory Commission(required security clearance); redesigned
Pennsylvania One Call System’s Member Mapping 3.0 software from instructor-led to computer based training; converted instructor-led training to dynamic web-based course for The Federal Trade Commission; wrote storyboards for computer based (CD-ROM) training for Kiewit Estimating Software; proofed, improved, and
10/2006 created assessments for sterile compounding course modules for Critical Point; continuously implemented instructional/message design principles to increase learning and motivation
INSTRUCTIONAL DESIGNER (CONTRACT), TECHBOOKS, MCLEAN, VA
Home office based Instructional Design consultant; converted instructor led Setting Objectives course to interactive web-based course for Freddie Mac; worked with several Subject Matter Experts to update content; implemented instructional message design principles to increase learning, motivation, and perception; created course objectives, structure, new content, and assessments; completed work from home office under strict deadlines
6/2006 INSTRUCTIONAL DESIGN TRAINER (CONTRACT), MJ MORGAN GROUP
KYRGYZSTAN, CENTRAL ASIA
USAID funded project through the Academy for Educational Development PEAKS Project in Kyrgyzstan, Central
Asia; participated in one week workshop to instruct trainers of teachers about instructional design; conducted learner and needs analysis; designed and facilitated two classes: 1) Instructional Design for Computer Based
Training and 2) Instructional Message Design Principles & Storyboards; course objectives where met when students created new storyboards implementing data from learner/task analysis, and applied instructional design and instructional message design principles; assisted in other workshop classes about the Big Idea and course creation; assisted students in proper course structure; workshop ended with four PowerPoint based courses in
Russian on Instructional Design; worked in multilingual environment through translator

9/05 TECHNICAL WRITER, SIRIUS BACKSTAGE.COM
Home office based Instructional Design consultant; created PDF help file for the application Sirius XPlay, which allows Sirius Satellite Radio subscribers to use a player giving them more choices, all while displaying the song data as well; conducted needs assessment to determine what items would be presented in the help file; conducted task analysis to determine what specifically would be covered and how to best present it; created pilot-test evaluation feedback form; pilot-tested prototype with target audience via email
7/04-1/05 INSTRUCTIONAL DESIGNER/TECHNICAL WRITER, LAUREATE EDUCATION, INC.
BALTIMORE, MD
Worked with faculty and staff members to facilitate their awareness and provide assistance in utilizing distance education technologies; designed and developed BlackBoard Help Manual and other job-aids for team development; collaborated with faculty and faculty chairs on quality improvements of online courses in a dynamic development process; built and maintained virtual classroom environments in a continually evolving environment; performed tasks that include technical course setup, populating platforms with content (adhering to templates), as well as consulted on Instructional Design and best practices for online learning; constructed courses to fulfill the programming needs in one or more of several vertical markets, including Health & Human Services, Business &
Management, Education, and Psychology
1/04- 5/04 INSTRUCTIONAL DESIGNER, PUPIL TRANSPORTATION SAFETY INSTITUTE (PTSI)
SYRACUSE, NY
Led formation of instructional development team to determine training needs in school bus organizations for PTSI in a designer/client relationship; created a seven-step plan to achieve the project goals; project included front-end analysis, instructional design, development and formative evaluation; design of online survey used to determine training needs to be addressed in monthly safety meetings; development of instructional materials based on survey results and pilot-testing on target population
09/03-12/03 TRAINING SPECIALIST, SENSIS CORPORATION, SYRACUSE, NY
Used principles of Instructional Design in designing interface portion of the Airport Surface Detection Equipment-
Model X training used to train Federal Aviation Administration Technical On-site Representatives; created objectives, PowerPoint training slides, and assessments for seven different interface pieces, each with its own module; created lab materials to assess procedural knowledge of objectives; worked as one part of a four-person team
06/03-08/03 TECHNICAL WRITER, SYRACUSE UNIVERSITY, SYRACUSE, NY
Worked in team to create Pentamation software help manual for Syracuse City School District; attended
Pentamation software training sessions to increase understanding of how software is used; identified and interviewed target audience to create task list; conducted interviews with subject matter expert to obtain content for manual; used Help and Manual software to create help manual for Pentamation software to be used by attendance and registration secretaries in the Syracuse City School District
06/03-08/03 INSTRUCTIONAL DESIGNER, INFORMATION INSTITUTE OF SYRACUSE,
SYRACUSE, NY
Researched and redesigned help system offered on the ASK National Science Digital Library (NSDL) website; identified key tasks through task analysis for expert registration process and website use; created PDF help files for using the website and registering as a expert user of ASKNSDL
08/02-12/02 GRADUATE ASSISTANT, WESTERN CAROLINA UNIVERSITY, ASHEVILLE, NC
Research Assistant to Dr. James Kirk in the Human Resources Department; worked on Flash scripts for department’s website and course templates; created trivia questions for website; researched given subjects, assisted with development of courses
03/97-09/02 TRAINER/REPRESENTATIVE, BELLSOUTH TELECOMMUNICATIONS, INC.

ASHEVILLE, NC
Designed and developed high-speed internet (ADSL) and I-Pager materials used to provide multi-level office training; received 2 nd quarter Star Award for ADSL training; office ADSL and I-Pager champion and trainer, primary resource for ADSL sales and referrals, daily responsibilities included selling communications equipment and/or services (landline services, wireless and internet) utilizing appropriate sales techniques, negotiating service order requests and initiating orders for installation, removal or changes of telephone service; served as telephone expert to customer by discussing and handling billing inquiries; computed and quoted to customer adjustments, balances and rates; handled telephone contacts and made minute-by-minute decisions that resulted in customer satisfaction; met daily adherence, average talk time, on-line availability, and sales objectives
PRESENTATIONS
6/2014 AACE EDMEDIA CONFERENCE, TAMPERE, FINLAND
Preseented overview of qualitative research study on learning in professional online social networks in higher education; research question: What are instructional designers learning from being in an online social network group?
AACE EDMEDIA CONFERENCE, VICTORIA, BC
Presented data collected from the Penn State University BlackBoard Mobile Learn pilot test in Spring 2013
6/2013
6/2012 AACE EDMEDIA CONFERENCE, DENVER, CO
Conducted roundtable discussion on Teaching Faculty to use Innovative Tools of an LMS
10/2012 AECT CONFERENCE, LOUISEVILLE, KY
Co-presented Evaluation and Selecting a Learning Management System
4/2011 INSTRUCTIONAL DESIGN, DEVELOPMENT AND EVALUATION PROGRAM,
SYRACUSE UNIVERSITY, SYRACUSE, NY
Conducted brown bag presentation on careers in instructional design; matched the curriculum at Syracuse
University with requirements in job postings
TEACHING EXPERIENCE
1/14 – present INSTRUCTOR, THE PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK, PA
Teaching online course INSYS 100: World Technologies and Learning; answering student questions; offering feedback on discussion items; grading student assignments; making changes to course interface as necessary
1/14 – present CO-INSTRUCTOR
PA
, THE PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK,
Co-teaching face-to-face course INSYS 574: Applied Qualitative Research with Dr. Ali Carr-Chellman
10/2013 GUEST LECTURER, THE PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK,
PA
Guest lectured instructor led course INSYS 100: World Technologies and Learning; detailed the USAID Global
Learning Portal and the PEAKS project in Kyrgyzstan 2006; answered student questions; shared photographs and details of the project
5/13 – 8/13 INSTRUCTOR, THE PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK, PA
Taught online course INSYS 100: World Technologies and Learning; answered student questions; offered feedback on discussion items; graded student assignments; make changes to course interface as necessary; taught through ANGEL by Blackboard
8/12 –4/12 GUEST LECTURER, THE PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK,
PA

Guest lectured in class titled Systematic Instructional Development (INSYS 415); lectured on instructional design careers, and classification of learner characteristics; substituted for faculty member Dr. Roy Clariana when
10/2011 requested
GUEST LECTURER, SYRACUSE UNIVERSITY, SYRACUSE, NY
Guest lectured in class titled Message Design for Digital Media (IDE 651); lectured on the practical application of instructional message design principles from the course and its place in workplace practices
5/2011 – 8/2011 CO-INSTRUCTOR
PA
, THE PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK,
Co-taught online course Systematic Instructional Development: INSYS 415 with Dr. Ali Carr-Chellman; reviewed and commented on weekly discussions; graded all students’ participation
06/09- 8/10 TRAINER (VOLUNTEER), BALTIMORE ANIMAL RESCUE AND CARE SHELTER
(BARCS), BALTIMORE, MD
Working with cats and volunteers at BARCS; hold weekly training class to teach volunteers the procedures and safety rules for cat socialization
1996
1994
EDUCATION
2010- Present PHD CANDIDATE - INSTRUCTIONAL SYSTEMS, THE PENNSYLVANIA STATE
UNIVERSITY
Dissertation topic: Learning in Enterprise Social Network Groups; Primary research questions: What are instructional designers at Penn State University learning from being members of the Yammer group PSU Learning
Designers and how is this changing workplace practices?
2004 M.S. - INSTRUCTIONAL DESIGN, DEVELOPMENT, & EVALUATION
CONCENTRATION: HUMAN RESOURCE DEVELOPMENT & INTERACTIVE
TECHNOLOGIES, SYRACUSE UNIVERSITY
Member of team which developed plan to evaluate NY State Telecommunications Relay Service for the hearing impaired; created knowledge base website for behaviorism, cognitive, and social learning theories; designed “How to Pray the Rosary” website consisting of innovative Flash tutorial for Knights of Columbus council 6282; created
Authorware tutorial on Learner Analysis as a Front End Analysis tool; IDD&E department graduate assistant
Spring 04 semester; GPA 3.8
B.S. - BUSINESS MANAGEMENT, CONCENTRATION: HUMAN RESOURCES
BINGHAMTON UNIVERSITY, STATE UNIVERSITY OF NEW YORK
A.S. - ACCOUNTING, SUFFOLK COMMUNITY COLLEGE

PUBLICATIONS
2014 Argondizza, T. & Wilson, D. (In Press). “Learning in Professional Online Social Networks” World Conference on
Educational Multimedia, Hypermedia and Telecommunications
2014 Zabellero, A.G., & Argondizza, T. (2014). “Developing and Training the Best People.” Rothwell, W., Zaballero,
A.G., & Park, J.G. (eds.) Optimizing talent in the federal workforce
2014 Kirby, M. & Argondizza, T. (2014). “Recruiting and Selecting the Best People.” Rothwell, W., Zaballero, A.G., &
Park, J.G. (eds.) Optimizing talent in the federal workforce
2014 Argondizza, T. & Carr-Chellman, A. (2014). “Decisions, Decisions: Selecting a Course Management System in
Higher Education.” Research on Course Management Systems in Higher Education, Benson, A. & Whitworth, A.
(eds). Information Age Publishing: Charlotte, NC
2013 Argondizza, T. (2013). “Blackboard Mobile Pilot at Penn State University” World Conference on Educational
Multimedia, Hypermedia and Telecommunications Vol. 2013, No. 1 (Jun 24, 2013) pp. 1829–1835
2012 Argondizza, T. (2012).
“Teaching faculty and instructional designers at higher education institutes to utilize innovate tools of learning management systems” World Conference on Educational Multimedia, Hypermedia and Telecommunications Vol. 2012, No. 1 (Jun 26, 2012) pp. 2555–2557
2005 Argondizza, T. (2005). “Tools for Universal Instruction.” Ben-Moshe, L., Feldbaum, M., Cory, R. and Sagendorf,
K. (eds.). Building Pedagogical Curb Cuts: Incorporating Disability in the University Classroom and Curriculum.
Graduate school, Syracuse University: Syracuse, NY
REFERENCES
Available upon request