JOB DESCRIPTION
INSIDE SALES EXECUTIVE
Summary
The Inside Sales Executive works together with the Software Portfolio Advisor to develop and maintain favorable
relationships with new and existing clients in order to increase revenue and ensure that SoftwareONE products and services
consistently meet client needs. This role is responsible for providing sales quotations, sustaining and renewing client
contracts, as well as systematically pursuing customer opportunities.
Roles & Responsibilities:
 Contact with current customers on a daily basis.
 Establish and expand relationships with key executives and decision makers within each customer and territory.
 Develop and maintain exceptional consultative relationships with existing customers.
 Work collaboratively with assigned Software Portfolio Advisor to develop an overall territory account plan which will
maximize opportunities and generate sales activity with customers and partners.
 Grow and maintain existing customer and partner relationships through proactive telesales activity.
 Manage quote creation, order processing, and day-to-day customer and partner requests.
 Develop strong knowledge of leading industry trends through ongoing training with software publishers.
 Act as key resource for leading industry volume license offerings.
Knowledge, Skills and Abilities Required:
 Knowledge of: operational policies and procedures; customer service and sales probing techniques; and developing
and maintaining long-term business relationships.
 Ability to: analyze data, identify trends and develop recommendations for improvement; research and solve
complex, multi-faceted problems; work independently and show initiative; maintain a positive attitude; handle large
volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; lead
and mentor by example; maintain and promote good client relations, maintain confidentiality of sensitive information.
 Skilled in: relationship building; verbal and written communication; problem solving; researching customer and
product information; planning, scheduling, and organizing work; multitasking; and time management.
Qualifications:
 Bachelor’s degree from four year college or university.
 1-3 years professional sales experience preferred but not required.
 Customer service experience preferred.
 Highly motivated and results oriented; entrepreneurial spirit.
 Detail oriented with ability to break down projects into smaller tasks.
 General understanding of technology solutions.
 Proficient in and knowledgeable with Microsoft’s licensing programs and product stack.
Revised 3/14/14