Moumita Basu
Tata Consultancy Services
Email: moubasu.20@gmail.com
Mobile: +852 5614 8309
hk.linkedin.com/in/moubasu
Experience Summary
An Electronics Engineer (1st Class Honors), Six Sigma Green Belt Certified and an Oracle Certified
Specialist having 7+ years of experience in Business Analysis and Consulting in Hong Kong, India,
UAE, EMEA, US, Singapore and Australia. Passionate about solving business problems, developing
competitive strategies and facilitating performance improvement in businesses worldwide. Seeking
assignments in areas of Oracle Finance Functional Consulting, Business Analysis and Planning, Project
Management and PMO.
In my career, I have worked in several mission critical engagements holding pivotal roles in Enterprise
Solutions area of BFS, Insurance and Energy Verticals both at onsite and offshore. I am currently working
as Business Analyst cum Technical Writer in AXA Hong Kong reporting directly to Regional Director,
Customer Operations. Prior to that, I had worked as an Oracle functional consultant in GE Health Care
Project, Oman Insurance Company Implementation Project and Experian(Credit Information Company)
and have worked extensively on various areas of Oracle Finance and partnered with customer to
successfully working in large, complex, business-critical projects.
Career History
Business Analyst cum Technical Writer – Jan 2015 to Mar 2015
Client Name – AXA, Hong Kong
Responsibilities:

Process Analysis & Performance Improvement of Communication to Customers for AXA Asia

Analyzing Policy Documents, Key Feature Documents and identifying process components which
require performance improvement through simplification techniques.

Undertaking Business & Corporate Research on other insurance industries, competitors &
prospects for developing simplified communication and providing key insights for strategic
decision-making to end-users for making these policy.

Interacting with multiple stakeholders for both Life and GI to identify the key letters and process
documents.
Lead Business Analyst cum Oracle Finance Consultant – Oct 2013 to Dec 2014
Client Name – General Electric Health Care, India
Responsibilities:

Advising senior managers on the best way forward.

Mapping the flow of information around the business for new enhancements in the system.

Assistance in conducting CRP sessions for all critical stakeholders from client side.

Identifying new opportunities to increase efficiency and performance.

Used AIM methodology documentation to create various design documents like Setup Document
, To-Be design, UAT Test scripts and SOP)

Worked as a finance functional consultant and prepared the POC Document (Proof Of Concept)
Functional design document (MD50), Functional Test scripts.

Functional Setup in Development and SIT along with Unit Testing.

Developed test plans, scripts, cases, scenarios and test reports.





Ran test scripts in Quality Center tool.
Requirement Analysis, Development, Testing and Final Implementation of new Enhancement in
the system and Business Process.
Monitored progress and commitments, and reporting on them to higher management.
Ensured efficient coordination between vendor, customer and stakeholders.
Participates in user acceptance testing programs.
Lead Business Analyst in Oracle Account Payables - Apr 2013 to Sep 2014
Client Name – Oman Insurance Company, India
Responsibilities:

Understanding the business requirements and processes that are in place and Mapping of OIC
business requirements to Oracle Financial Applications.

Assistance in conducting CRP sessions for all critical stakeholders from client side.

Prepared the Application Extension and estimate document, Functional design document
(MD50), Application setup Document (BR100), User Manual, Functional Test specifications.

Functional Setup in Development and SIT along with Unit Testing.

Manage issues and risks by Onsite-Offshore co-ordination and coordination with Client, Business
Users, Third party like Oracle.

Status Reporting & Escalation to TCS & OIC Mgmt.

Following up with Oracle for issues which required patches, data fixes etc.

Working with the Technical team to resolve performance and system related issues.

Hands on experience on PL/SQL.
Business Analyst cum Production Support Personnel – Jun 2011 to Mar 2013
Client Name – Experian, India
Responsibilities:

Manage issues and risks by Onsite-Offshore co-ordination and coordination with Client, Business
Users, Third party like Oracle.

Status Reporting & Escalation to Experian.

Analyzing Business Requirements and writing BR100 Documents for Payables, Receivables,
General Ledger, Fixed Assets, Purchasing, iExpense for small and medium enhancements.

Preparation of MD50 design documents(High level Design)

Preparation, unit testing, performance testing, and quality assurance of Interfaces with Oracle
Application R12 Database and the legacy systems, online reports, data feeds, data loads and
other online applications.

Support the Experian ticketing process by tracking the user problems and closing them.

Code analysis as per the best practices.

Support the User Acceptance testing by tracking the user problems and closing them

Prepare Technical Specification for the bug fixes and enhancements.

On time Response to the Tickets/Incidents logged in USD, Information Gathering, Analysis and
Issue Resolution.

Identifying the Recurring issues and thorough Root Cause Analysis to find out their permanent
solution.
Business Analyst and Transition Manager – Mar 2011 to May 2011
Client Name – Australian Gas Limited, Melbourne Australia
Responsibilities:

Leading the SAP CRM team and responsible for the overall transition from third party to TCS.

Reviewing the designs proposed and developed.

Providing the best solution to the Client’s requirement and responsible for the end-to-end
delivery.



Coordinating with Technical Team to provide the functional support needed for the development
of new design and fixing the system issues.
Monitor the project progress; manage the project scope and issues/risks and status reporting &
escalation to AGL.
Partnering with AGL business SMEs, global IT teams, TCS teams, vendors, system super users,
and other stakeholders to ensure that business needs, service levels and stakeholder
expectations are met or exceeded.
Business Analyst – Jun 2008 to Feb 2011
Client Name – Australian Gas Limited, India
Responsibilities:

Leading the SAP CRM team and responsible for the overall deliveries at Offshore.

Reviewing the designs proposed and developed.

Providing the best solution to the Client’s requirement and responsible for the end-to-end
delivery.

Responsible for inducting new resources into the project as well as conducting trainings for new
joiners.

Coordinating with Technical Team to provide the functional support needed for the development
of new design and fixing the system issues, also ensuring the on time and quality delivery.

Analyzing and resolving any CRM related issues are including High Severity issues.

Preparing the new functional design documents and updating the existing ones as and when
required.

Prepare test scripts do a thorough testing for the objects developed and fixed.

Worked on Quotation, Contracts, Tasks and other follow up activities.

Monitor the project progress; manage the project scope and issues/risks and status reporting &
escalation to AGL.

Partnering with AGL business SMEs, global IT teams, TCS teams, vendors, system super users,
and other stakeholders to ensure that business needs, service levels and stakeholder
expectations are met or exceeded.

Customer interaction centre(CIC) screen configuration
Professional Experience
Process Analysis & Performance Improvement:

Analyzing business processes and identifying process components which require performance
improvement.

Controlling service quality through Quality Management Methods and ensuring defect prevention.

Implementing continuous process improvement models such as Six Sigma DMAIC in business
processes.

Recommended and implemented process improvement models in Experian and GE Health Care.

Communicating the solutions in a client friendly manner and facilitating clients in implementation &
control of the solution recommendations. E.g. Analyzed business problems, recommended
performance improvement measures & their implementation plan for Global IT Incident
management processes in Experian, UK which got implemented
Team Management:

Specified user access level for each segment of one or more data items, such as insert, replace,
retrieve, or delete data.

Tested and corrected errors and refined changes to data base.

Directed programmers and analysts to make changes to data base management system.

Reviewed and corrected programs.

Conferred with coworkers to determine impact of code changes on other systems.

Setting reasonable, challenging and clear expectations for direct reports and providing
appropriate
performance feedback.

Supporting and providing guidance to the team to achieve personal, team and professional
goals.


Periodically tracking performance against set targets.
Making and preparing documents to make the new team member aware of the project.
Key Competencies and Skills






Business Analysis.
Project Plannin.
UAT and Testing.
Test Planning.
Identifying Problems.
Data Analysis.
Academic Qualification
Degree and Date
University
Bachelor of Technology,
(BTech) 2007
West Bengal University of Electronics and Communication
Technology –
Engineering with a CGPA of 7.55
IEM, Saltlake, Kolkata
Diploma In Electronics
Telecommunication
Engineering(DECTE) 2004
Major & Specialization
& West Bengal State Council Of Electronics
and
Tele
Technical Education – Central Communication Engineering with
Calcutta Polytechnic
79.5%
H.S.(10+2), 2001
West Bengal Council of Higher Science with 66.2%
Secondary Education
Madhyamik(10),1999
West
Bengal
Board
Secondary Education
of General with 83.13%
Professional Certifications
Degree and Date
University
Six Sigma Proficiency:
Six Sigma
Six Sigma Project and Green
Belt Examination
Oracle E-Business Suite 12
Oracle university
Financial Management
Certified Implementation
Specialist: Oracle General
Ledger
Date
Sep 2014
Oracle E-Business Suite 12
Oracle university
Financial Management
Certified Implementation
Specialist: Oracle Payables
Oracle E-Business Suite 12
Oracle university
Financial Management
Certified Implementation
Specialist: Oracle
Receivables
May 2012
Personal Details
Date of Birth
20-08-1983
May 2012
Nov 2012
Nationality
Indian
Contact Address(Home):-
1005/F Metropole Building, 416 King’s Road, North
Point Hong Kong
Passport Details
Name as on
passport
Relationship
Passport
Number
Date of Issue
Expiry Date
Moumita Basu
Married
J7609244
02-AUG-2011 01-AUG-2021
Place of Issue
Kolkata
VISA Details
VISA Type
HK ID
Date of Issue
Place of Issue
Working VISA
M416272(8)
08-JAN-2015
Hong Kong