tBIDS: Comprehensive BI Solution for Telecommunications Business Intelligence for Decision Support Requirements/Pain Points Driving BI Spending Requirements/Pains Total Carriers BI Spend 2 In a Period of Industry Transformation 3 Current Inhibitors to Success Data Availability 4 Business Intelligence Trends • BI standardization • While BI has been deployed departmentally, IT organizations are driving enterprise BI standards • BI to the masses • Deploying BI to the “corporate middle class” has started • BI meets applications and processes • Analytic tools, application package, and integration worlds continue to collide • Predictive and applied “inline” analytics • ITOs will put a bigger focus on predicting and integrating analytic solutions to solve business problems at the point of interaction instead of providing retrospective analysis Source: Andreas Bitterer, Gartner Group, Business Intelligence: Trends, Directions and Best Practices, Sep 2006 5 BI Continuum: On the Way to Pervasive BI Analysts/Mgmt. Strategy Process BI Continuum Measure Decide Align Optimize Discover Analytics driving process optimization BI driving business transformation Pervasive Signposts: IT driving BI CPM driving strategy Users: Specialists, analysts Managers, customers, partners Operations, point of work Passive: Delivery of information Linked: Integrated plans & analyses Active: Intelligent decisions made quickly Role of BI: Innovate Networked & Collaborative: Constantly augmenting & optimizing performance Source: Andreas Bitterer, Gartner Group, Business Intelligence: Trends, Directions and Best Practices, Sep 2006 6 Major Drivers and Inhibitors to Pervasive BI • Consumerization of use of information • High expectation of ability to use and access • Standardization/commoditization • Basic BI platform functionality (i.e., reporting, query, dashboards) broadly available & “good enough” • Modularization • BI functionality becomes more componentized and service-oriented • Users and developers can more easily customize • Users can add value in pursuit of self-interest • Networked collaboration • Fosters environment of innovation and contribution • Ability to easily share and manage user insights and contributions across wide numbers of users and applications (not just internally, either) • Skills • Lack of best practices and methodologies to manage a complex and pervasive set of BI capabilities • Users can’t understand the analysis and correctly interpret the results • Stability and flexibility of business processes • Low process maturity • Lack of closed-loop process management • Silo think • Of infrastructure, applications, definitions, rules, calculations, etc. • “NIH” syndrome • Spreadsheet as information systems “duct tape” • Sponsorship • Limited vision and perceived business value/impact Source: Andreas Bitterer, Gartner Group, Business Intelligence: Trends, Directions and Best Practices, Sep 2006 7 Shift Focus From Individual Projects to BI as Core Competency Function of BI Competency Center Compliance Enterprise Architects Business Sponsor CPM Apps. Competency Center Embedded Analytic Embedded Analytic BI Apps. Service Providers BI Apps. – Provide vision and strategy and business plan for integrated BI initiatives. – Define standards; establish overall BI applications architecture. – Define and manage product portfolio. – Program management across business, IT and service providers. – Define information standards: data, business rules, governance, quality … – Drive competency and consistency via education and support. – Make BI into a core competency. Source: Andreas Bitterer, Gartner Group, Business Intelligence: Trends, Directions and Best Practices, Sep 2006 8 tBIDS – Next-Generation BI Solution for Communications • Comprehensive enterprise-wide BI platform • • • • • • • • • Data integration and warehousing Data purity and integrity Built-in connectivity to operational data stores Business Intelligence for Decision Support Advanced OLAP and Data Mining capabilities Integrated with leading BI front-end tools and technologies Built on “Think Big - Build Step-By-Step” philosophy Provides end-to-end Single view of business Business process KPI driven Rapid Development and Cost Effective 9 tBIDS – Key Business Process Coverage Areas Business Intelligence for Decision Support Call Analysis Product Analysis Customer Segmentation Churn Analysis Network Fraud Detection Roaming Analysis ARPU/ARPM Analysis Campaign Management 10 tBIDS – Logical Data Model 11 tBIDS Capabilities: Dashboards Encapsulation and Rendition of Enterprise BI Needs • Dashboards on key measure • Analyze Trends for your key measure • Analyze key measure against product category or Rate Plans 12 tBIDS Capabilities: Reporting Actionable Intelligence based on KPIs and Operational Metrics • Reports and Analytics available on key subject areas • Templates available for rapid deployment • Templates based on TCS rich Domain Expertise and BI experience 13 tBIDS Capabilities: GIS Integration • Spatial Analysis available • Analyze KPIs like Churn, Activations by Geography • Data can be analyzed by Regions, States, Cities, Zip Codes • Drill down to lower levels of granularity 14 tBIDS Capabilities: High-end Analytics and Predictive Modeling Customers sorted in likelihood to purchase a product 15 Oracle’s Superior BI Architecture Designed for Business Insight and Actionable Results Oracle: Competition: Single, Integrated, Global, Scalable, Real-Time Repository Cost and Complexity Purchasing Data Product Data Supplier Data Manufacturing Data Transportation and Logistics Data Demand & Order Data Pricing Data Projects Data Customer Data HR/HCM Data Distribution CRM Financials Data Warehouse Financials Data & Consolidations Service SRM and Daily Business Intelligence ERP Planning 16 tBIDS Value: Pervasive, Real-time Insight • Enterprise semantic model • • Pervasive business insight • Executives • • Front-line Employees Infrastructure integrates with yours Fastest time to value • • Guided analytics enforce process Standards based architecture • • Activity monitoring and predictive analytics Insight driven actions • Managers Personalized and embedded information Real-time predictive insight • • Model centric vs. report centric Pre-packaged analytic applications Lowest Cost of Ownership • Faster deployment, easier maintenance, less risk 17 tBIDS Value: Actionable Insight for All Roles 18 tBIDS Value: Actionable Insight for All Users 19 tBIDS Value: A Comprehensive NextGeneration BI Platform Information Access, Analysis and Delivery Options Intelligence Advanced Dashboards Reporting Ad-hoc Exploration Proactive In-Context Detection Operational and Alerts Insight Single, logical view of all enterprise data (one version of the truth) Scalable Performance Rich Analytical Capabilities Centralized control, security and visibility • • • • Data Mining Marketing Web Services Segmentation & Integration Open Intelligence Interface Oracle BI Server • Mobile Analytics Enterprise Business Model Metadata Services Intelligent Multi-Level Caching Services Data Mining Services Real-Time Decisions Engine Multidimensional Calculation and Integration Engine Intelligent Request Generation and Optimized Data Access Services All relevant enterprise data Siebel sources OLTP Oracle BAW Enterprise DW Department Data Marts Relational (SQL) Sources Back Office SAP BW Other MultiFile or XML dimensional Sources (MDX) Sources 20 TCS BI/Oracle Customers Telecommunications • • • • • • • British Telecom, UK Cingular, USA Hutch, Australia Nortel, USA Proximus, Belgium Verizon, USA Tata TeleServices, India 21 Gartner on TCS Business Intelligence Implementation Services MQ 22 IDC on TCS (2/06) Excerpts from IDC White paper on “Partnering for Successful Business Analytics Projects” • TCS has a robust solution implementation methodology with supportive internal business processes • TCS develops customizable templates and other reusable assets to replicate client success stories based on industry and technology expertise • Dedicated technology centers of excellence ensure that TCS has employees with the proper technical skills, meaningful technology partnerships, and best practices and know-how that are being captured for reuse 23 IDC Names Oracle Business Analytics Leader for 2005 (11/06) • Oracle Named Worldwide Market Share Leader in Business Analytics Software and Data Warehousing Tools (3rd consecutive year) • Oracle's Business Intelligence (BI) solutions encompass a comprehensive, integrated set of leading products including packaged BI applications, BI platform infrastructure software, and data warehousing. • Oracle was the largest business analytics vendor with 13.1 percent market share and revenues of nearly $2.2 billion for 2005 (IDC, “Worldwide Business Analytics Software 2006-2010 Forecast and 2005 Vendor Shares”) • Oracle is the leader in the data warehousing tools market with 19.3 percent market share and nearly $1.9 billion in software revenue for 2005 (IDC, “Worldwide Data Warehousing Tools 2005 Vendor Shares”) 24 tBIDS: Comprehensive BI Solution for Telecommunications Business Intelligence for Decision Support