[Type the document title] INTRODUCTION OF PROJECT OBJECTIVE OF STUDY Every training report is carried out with some specific objective is basically . The purpose behind conducting a project & unless the objective is certain or specifically defined it is not understood what data has to be collected. Objective of the training are nothing but what is to be learned out of this project report To get an industrial exposure To achieve knowledge about different sectors in market for making choice as to which go for. To be aware of the happening in a particular industries. To learn functioning & operation of different department in an org. So while doing this training I have made every effort to understand the above specified objectives. SCOPE OF PROJECT Increase the knowledge about an org. I can get motivation of market. I got practical knowledge. To learn actual market of corporate world. When I actual working in any company that time I get confidence. Page 1 [Type the document title] As Lenovo is one of the top commentating brands in electronic world. It gives me an overall idea that how such large organization coordinate to fight& survive tough competition in the market. Fight& survive tough competition in the market Limitations Although I tried my best in preparation of this project, but this study has some limitation Time consuming. Do not get the deep knowledge. We can’t go to another place for study Lime is very limited Page 2 [Type the document title] RESEARCH METHDOLOGY Research refers as to search for knowledge. A careful investigation or inquiry specially through search for new fact era careful investigation or inquiry specially through search for new facts in any branch of knowledge . in any branch of knowledge . careful investigation or inquiry specially through search for new facts in any branch of knowledge . Systematically carrying out the research process with available techniques & methods. TYPES OF DATA USED In research methodology two type Research on Selected Topic: Page 3 [Type the document title] Research Methodology Research is not merely considered as the search of knowledge but it is also considered as the addition to the knowledge which already exists. Therefore the efforts taken to increase the already existing knowledge can also be called as research. Followings are some of the well considered definitions of research. 1) Pauline V Young: Research is a systematic endeavor undertaken to find out the new insights in the various phenomenon. 2) Haggle De Jwan: Research is considered as the perpetuation of well ordered efforts under taken in order to add to the knowledge existing already. The word methodology indicates the systematic efforts undertaken to find out the new insights or to add to the knowledge. TYPES OF RESEARCH – the applied research, descriptive research and analytical research These are some of the types of research. The research which I have decided to undertake is descriptive research . This research aims at portraying accurately the characteristics of a particular group of situation. One may undertake a Page 4 [Type the document title] descriptive study about the works in a factory, their age distribution, their community wise distribution, their educational level and so on. A comparative study may be concerned with attitudes or views towards anything e.g. attitudes towards Presidential form of government , Rights to strike , Capital punishment , prohibition , College autonomy etc . A descriptive research involves the following steps. a) Formulating the objects of study b) Defining Population and selecting a sample c) Designing the Methods Data Collection d) Analysis of Data Objects of Research: The object of research I have undertaken is to find out whether the Page 5 [Type the document title] the company is having many areas that need to be brought under the research consideration. The employee’s satisfaction is the important area that I found to be vitally important. . Methods of data Collection: I collected data mainly by talking with the various employees in fill up questionnaires . I used the method of questionnaires. I personally met the various person And taken information PROFILE OF LENOVO Page 6 [Type the document title] INTRODUCTION OF COMPANY Lenovo is a multinational technology corporation. It develops, manufactures and markets desktops and notebook personal computers, workstations, servers, storage drives, IT management software, and related services. In 2003, because of the internationalization strategy, group changed its English brand name from Lenovo, which was established in 1988, is the largest information technology company in China. Its main businesses are the sale and manufacturing of personal computers, mobile telephone handsets, computer servers and printers. It has been the market leader for seven consecutive years, with a 27 per cent share of the domestic PC market in 2003. It is also the market leader in the Asia Pacific region (excluding Japan), having a market share of 12.6 per cent in 200Legend to Lenovo, which is intended to build an innovative image for the group... Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division. As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive. Sales; Service. On this hand, Lenovo company does very good. From the cargo to the assembly production, from the product-sells to the post-sale service, the company diligently saves the product consumption and enhances the production efficiency. Thus realized the cost large scale reduced. In sales aspect, The company provides many kinds of purchases and the marketing channels. The customer can directly get the product through the on-line purchase and the store purchase way. Support activities: Page 7 [Type the document title] Procurement; Technology Development; Human Resource Management; Firm Infrastructure Lenovo Group Limited Company Profile Lenovo Group Limited Type Traded as Industry Public SEHK: 0992 OTCBB: LNVGY Computer hardware Computer system Founded 1984 Founder(s) Liu Chuanzhi Morrisville, NC, U.S. Headquarters Beijing, China Singapore Area served Worldwide Key people Yang Yuanqing (Chairman and CEO) Page 8 [Type the document title] Desktops, servers, notebooks, tablet Products computers, netbooks, peripherals, printers, televisions, scanners, storage Revenue US$ 21.594 billion (2011)[1] Operating US$ 382 million (2011)[1] income Net income US$ 273 million (2011)[2] Total assets US$ 10.705 billion (2011)[1] Total equity US$ 1.834 billion (2011)[1] Employees 26,341 (2011) Website www.lenovo.com Other multinational personal technology company that develops, manufactures and markets desktop and notebook related products and services. Lenovo was incorporated in Hong Kong in 1988 under its previous name, Legend.[3] Lenovo's principal operations are located in Morrisville, North Carolina, Beijing, China and Singapore. Lenovo is the world's third largest PC maker and Chinese computers, workstations, servers, storage drives, IT management software, and markets the ThinkPad line of notebook PCs and Think Centre line of desktops.[4] These brands became part of Lenovo's offerings after its 2005 acquisition of IBM's personal computer business. Lenovo also sells the Idea Pad line of notebook computers. Lenovo markets its products directly to consumers, small to medium size businesses, and large Page 9 [Type the document title] enterprises, as well as through online sales, company-owned stores, chain retailers, and major technology distributors and vendors. Lenovo New World New Thinking. Lenovo strives to be a new world company that makes award-winning PCs for our customers. We operate as a company uninhibited by walls or organizational structures using world sourcing to harness the power of innovation across our global team. We design innovative and exciting products and services to meet our customers’ needs. Ideas are everywhere Your life is constant motion. You live outside the box, in the electric neon now where ideas are everywhere and the next one could be your best. Are you ready? In the subway or in the driveway, in the boardroom or in the bedroom, on the beach or on the bus — where do ideas find you? Wherever your switch turns, Lenovo is there. We help you capture your ideas, carry them, store them and share them — realize them. Bring your ideas to life with our award-winning, exceptionally engineered mobile PCs and desktops. Page 10 [Type the document title] Creating a brighter world Every day, the people at Lenovo thrive in an environment that nurtures new ideas and new thinking. These ideas grow into the smart, secure and easy-to-use technology products and value-added professional services that help define Lenovo. Around the world, we provide customers with bright new ways to be more productive. What does this mean for you? It means that Lenovo’s dedication to building best-ofclass PCs delivers an exceptional ownership experience. So, instead of scrambling for ideas, you’re free to nurture them, develop them, and watch them grow. And as each idea grows, so the world glows. IBM and Lenovo IBM has engaged in an historic alliance with Lenovo. To bring long term value for clients, companies need to continually reinvent themselves. IBM's multiyear agreement with Lenovo is broad-based and allows IBM to continue to provide end-to-end solutions to our clients. Lenovo is now the preferred provider of IBMbranded personal computers to our clients, and IBM will continue to provide financing and maintenance services for these PC solutions. This alliance is consistent with IBM's strategy to be the world leader in providing technology and transformation solutions, for you, our enterprise, and our small and medium business clients, in all industries and countries worldwide. Working with leaders Lenovo has the leading position in the fastest growing market in the world. Their acquisition of IBM's PC business makes them the third largest PC supplier in the world. In addition, the people of ThinkPad notebooks and Think Centre desktops are now part of the Lenovo team -- the award-winning engineers, the manufacturing teams, the sales representatives, the business partners. In short, the people you know. The ones you count on. The sale moves our PC business from an element in the IBM portfolio to a key element in IBM's network of alliances. It extends IBM's reach and capabilities in Page 11 [Type the document title] areas where you, our IBM clients, are better served through this alliance. Lenovo shares our passion for innovation, quality, and service. IBM's strategy is clear. Lenovo's strategy is clear. Together we're a powerful combination for your business and we are committed to your success About Lenovo Lenovo is dedicated to building exceptionally engineered personal computers. Lenovo’s business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, Lenovo is a new world company that develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services worldwide. Our mission is to provide businesses and consumers with smarter ways to be productive, efficient and competitive and to enhance their personal lives. Operating in more than 60 countries, we are dedicated to serving the needs of our customers, partners, investors, employees and local communities with a business model that is based on: Innovation Customer satisfaction Sustainability Operational efficiency Page 12 [Type the document title] PROFILE OF HCL HCL is a global technology and IT Enterprise that operates in 31 countries. Its headquarters are in nodia near New Delhi, India. The company comprises two publicly listed companies, HCL Technologies and HCL Info systems. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market. On termination of the joint venture with HP in 1996, HCL became an enterprise comprised of HCL Technologies (to address the global IT services market) and HCL Info systems (to address the Indian and APAC IT hardware market). HCL has since then operated as a holding company Technology is leading global IT services company working with client In the areas hat impact and redefine the core of there business since its inception into the glibly About the HCL HCL leading global technology and IT enterprises computing two comprise listed in India HCL is technology and info system the HCL divert rang of hardware and software offering spine wide array of focused industry verticals HCL TECHONOLOGY The enterprises has the 30 year history . HCL technology is a relatively young company form 15 year ago in 1998. During this periods HCL has built unique Strengths application fir industry solution and package implementation Page 13 [Type the document title] HISTORY OF LENOVO 1981: IBM PCD introduces its first personal computer, the IBM PC 1984: IBM PCD introduces its first portable computer, the IBM Portable PC, weighing 30 pounds. With an initial capital outlay of only RMB200,000, (US$25,000) Lenovo’s founding chairman Liu Chuanzhi, together with 10 likeminded colleagues, launches the New Technology Developer Inc. (the predecessor of theLegend Group) funded by the Chinese Academy of Sciences. 1986: IBM PCD announces its first laptop computer, the PC Convertible, weighing 12 pounds. 1987: IBM PCD announces the Personal System/2 personal computer. Legend successfully rolls out the Legend Chinese-character card. 1988: Legend’s Chinese-character card receives the highest National ScienceTechnology Progress Award in China. Legend Hong Kong is established. 1989: IBM PCD announces the Personal System/2 personal computer. 1990: The very first Legend PC is launched in the market. Legend changes its role from that of an agent for imported computer products into that of a producer and seller of its own branded computer products. Legend PCs are ratified and accepted by the China Torch Program. 1992: IBM PCD introduces ThinkPad, the industry’s first notebook with a 10.4 inch color Thin Film Transistor (TFT) display and a Track Point (red ball) pointing device. Legend pioneers the home PC concept and Legend 1 + 1 home PCs enter the Chinese marketplace. 1993: Legend enters the Pentium era, producing China’s first "586" PC. Legend Page 14 [Type the document title] establishes 1+1 retail network. 1994: IBM PCD introduces the industry’s first notebook with integrated CD-ROM, the ThinkPad 755CD.Legend is listed on the Hong Kong Stock Exchange. The Legend PC business division is formally established. 1995: IBM PCD introduces the “butterfly” keyboard.IBM PCD moves from Boca Raton, Florida, to Raleigh, North Carolina. Legend introduces the first Legend-brand server. 1996: Legend becomes the market share leader in China for the first time. Legend introduces the first Legend brand laptop. 1997: IBM PCD introduces the industry’s first notebook equipped with a DVDROM, the ThinkPad 770.Legend signs an Intellectual Property agreement with Microsoft, the most valuable deal ever made in China at the time. Legend launches the first multi-function laser printer. 1998: IBM PCD introduces the industry’s first Think Light, a small light that illuminates the keyboard in low-light work environments, such as onboard an airplane. The millionth Legend PC comes off the production line. Intel Chairman Andy Grove attends the ceremony, and takes the PC for Intel’s museum collection. Legend establishes the first Legend Shop. 1999: IBM PCD introduces the industry’s first mini-notebook, weighing under three pounds, with standard ports and a keyboard that is 95 percent of full-size.IBM PCD announces its exit from the retail business.IBM PCD introduces the industry’s first PC with an embedded security chip. Legend becomes the top PC vendor in the Asia-Pacific region and heads the Chinese national Top 100Electronic Enterprises ranking. Legend launches pioneering Internet PC, with its "one-touch-to-the-net" feature, which enables millions of Chinese PC users to easily access the Internet. 2000: IBM PCD ships its 10-millionth ThinkPad notebook PC.Legend becomes a Page 15 [Type the document title] constituent stock of the Hang Seng Index - HK.Legend ranked in top 10 of world's best managed PC venders. 2001: An IBM notebook with an embedded security chip becomes the industry’s first notebook to be certified by the Trusted Computing Platform Alliance, an industry body setting data security standards. Legend successfully spins off Digital China Co. Ltd., which is separately listed on the Hong Kong Stock Exchange. Legend appoints Yuanqing Yang President and CEO. Legend first introduces "digital home" concept and launches accessories-enabling PC. 2002: IBM PCD introduces Image Ultra and Rapid Restore, the first automatic data recovery technologies of their kind. IBM PCD announces desktop PC outsourcing pact with Sanmina-SCI.Legend launches its first technological innovation convention, “Legend World 2002,” which opens up Legend’s. “Technology Era”. Legend introduces its visionary concept for the future of technological development and applications, its Collaborating Applications project, as well as its strategies for implementing Collaborating Applications. Legend’s supercomputer, the Deep Comp 1800 makes its debut. It is China’s first computer with 1,000 GFLOP (floating point operations per second) and China’s fastest computer for civilian use, ranked 43rd in the Top 500 list of the world’s fastest computers. 2003: IBM PCD introduces the industry’s first notebook with an extended battery life of up to 11 hours.IBM PCD introduces its Think Centre desktop PC line.IBM PCD introduces its Active Protection System, the industry’s first notebook with an airbag for hard drive and data protection in case the system is dropped. IBM PCD ships its 20-millionth ThinkPad notebook PC. IBM PCD introduces its Think Centre desktop PC line. Legend announces the birth of its new "Lenovo" logo to prepare for its expansion into the overseas market. Based on the collaborative application technology, Lenovo initiates IGRS Working Group, in cooperation with afew large companies and the Chinese Ministry of the Information Industry, to promote the formation of theindustrial standard. Lenovo launches a Tech Road Show 2003 Page 16 [Type the document title] nationwide to promote Lenovo's innovation. Lenovo successfully develops Deep Comp 6800 in November 2003. It ranks 14th on the global list. 2004: IBM PCD introduces the Think Centre ultra small desktop PC, no larger than a box of corn flakes. IBM PCD introduces the first notebook with an integrated fingerprint reader. IBM PCD ships its 100-millionth PC (counting both desktop and notebook computers). Lenovo becomes an Olympic worldwide partner. It is the first Chinese company to become a computer technology equipment partner of the IOC. Lenovo decides to develop the rural market by launching the "Yuanmeng" PC series designed for township home users. Lenovo and IBM announce an agreement by which Lenovo will acquire IBM’s Personal Computing Division, its global PC (desktop and notebook computer) business. The acquisition forms a top-tier (thirdlargest) global PC leader. 2005: Lenovo completes the acquisition of IBM's Personal Computing Division, making it a new international IT competitor and the third-largest personal computer company in the world. Lenovo announces the closing of a US$350 million strategic investment by three leading private equity firms: Texas Pacific Group, General Atlantic LLC and New bridge Capital LLC. Lenovo establishes a new Innovation Center in Research Triangle Park, N.C., to enable customers, business partners, solution providers and independent software vendors to collaborate on new personal computing solutions. Lenovo introduces the industry's thinnest, lightest and most secure Tablet PC, the ThinkPad X41 Tablet. Lenovo introduces the first widescreen ThinkPad with embedded wireless WAN, the ThinkPad Z60, available for the first time with a titanium cover. Lenovo becomes the world's largest provider of biometric-enabled PCs by selling its one-millionth PC with an integrated fingerprint reader. William J. Amelio is appointed as CEO and President of Lenovo. 2006: Lenovo introduces the first dual-core ThinkPad notebook PCs, improving productivity and extending battery life for up to 11 hours. Lenovo technology flawlessly supports the 2006 Olympic Winter Games in Torino, Italy, supplying 5,000 desktop PCs, 350 servers and 1,000 notebook computers. Lenovo also hosts seven Page 17 [Type the document title] Internet. lounges for use by Olympic athletes and visitors. The first Lenovo-branded products outside of China debut worldwide. Researchers, scientists and product design teams from around the world combine Lenovo's heritage in enterprise and consumer PC technology to design the Lenovo 3000 product line, which features new desktop and notebook models specifically designed to provide worry-free computing to the small business market segment. 2007: The Beijing Organizing Committee for the Olympic Games selects a Lenovodesigned Olympic Torch as the winning design from among 300 entries. Named the “Cloud of Promise,” the Lenovo-designed torch will travel the world at the front of the global Olympic Torch Relay. Lenovo delivers a supercomputer for a Formula One racing team that will provide eight teraflops of computing power. Lenovo introduces first EPEAT Gold Monitor with new visuals portfolio. 2008: Lenovo enters the worldwide consumer PC market with new Idea brand. Lenovo’s ThinkPad X300 is called “the best laptop ever” by Business Week magazine. Lenovo becomes the first PC manufacturer to announce a client virtualization platform. Lenovo provides a smooth, error-free performance at the Beijing Olympic Games. The Lenovo solution – which included more than 30,000 pieces of equipment and nearly 600 Lenovo engineers – powered the largest sporting event in history. 2009: Lenovo leads PC industry in using recycled material. Lenovo becomes senior sponsor of Computing Equipment and System Operation Service for the World Expo 2010 in Shanghai .Lenovo debuts Enhanced Experience for Windows 7, delivering significantly better performance for the new operating system .Lenovo sells its 1 millionth Idea Product. 2010: Lenovo achieves its highest ever worldwide market share and becomes the world’s fastest growing major PC manufacturer. Page 18 [Type the document title] HISRORY OF HCL History Of HCL In 1976, [[Shiv Nadar, ArjunMalhotra, SubhashArora, Badam Kishore Kumar, T.V Bharadwaj,&Arun Kumar H started Micro comp Limited. The focus of the company was design and manufacturing of scientific calculators. The venture provided its founders money to start a company that focused on manufacturing computers. The company name "HCL" used to stand for "Hindustan Computer Limited" but now HCL is the only one name that the company goes by. HCL received support from the Uttar Pradesh government to set up manufacturing in Noida In 1981, NIIT was to cater to the increasing demand in computer education. By early 2000s, Nadar divested his stake in this venture. HCL was also ranked as the 29th most trusted brand in India by The Brand Trust Report in 2011. HCL Info systems Ltd., a listed subsidiary of HCL, is an India-based hardware and systems integrator with a focus on emerging markets. It has a presence in 170 cities and 505 points of presence reaching 4000 towns throughout India and operations in emerging markets including South Asia, Middle East & Africa. It has a strong distribution network of 93,000 outlets in over 9,000 towns in India. Its manufacturing facilities are based in Chennai, Pondicherryand Uttarakhand. It is headquartered at Noida. (Hindustan Computers Limited) is a leading global Technology and IT enterprise whose range of services spans Product Engineering and Technology Development, Application Services, BPO Services, Infrastructure Services, IT Hardware, Systems Integration, and Distribution of Technology and Telecom products in India. The HCL Enterprise comprises two companies listed in India: HCL Technologies and HCL Info systems. HCL Technologies is the IT and BPO services arm focused on global Page 19 [Type the document title] markets, while HCL Info systems deals in the IT, Communication, Office Automation Products & System Integration arm focused on the Indian market. Today, HCL has 45,000 employees of diverse nationalities, operating across 17 countries including 360 service centers in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors. Shiv Nadar is the founder of HCL. He founded HCL in 1976 in a Delhi "barsaati". In 1978, HCL developed the first indigenous micro-computer at the same time as Apple and 3 years before IBM's PC. In 1980, HCL introduced bit sliced, 16-bit processor based micro-computer. In 1983, HCL Indigenously developed an RDBMS, a Networking OS and a Client Server architecture, at the same time as global IT peers. In 1986, HCL became the largest IT company in India. In 1988, HCL introduced fine grained multi-processor Unix-3 years ahead of "Sun" and "HP". In 1991, HCL entered into a joint venture Hewlett Packard and HCL-Hewlett Packard Ltd. was formed. The joint developed multi-processor Unix for HP and heralded HCL's entry into contract R&D. In 1997, HCL Info systems was formed. In the same year HCL ventured into software services. In 1999, HCL Technologies Ltd issued an IPO and became a public listed company. In 2001, HCL BPO was incorporated and HCL Info systems became the largest hardware company. In 2002, software businesses of HCL Info systems and HCL Technologies were merged. In 2005, HCL set up first Power PC architecture design centre outside of IBM. In the same year HCL Info systems launched sub Rs.10,000 PC. In 2006, HCL Info systems became the first company in India to launch the New Generation of High Performance Server Platforms Powered by Intel Dual - Core Xeon 5000 Processor. Today, HCL has a turnover of over US$4billion. Integration, and Distribution of Technology and Telecom products in India. The HCL Enterprise comprises two companies listed in India: HCL Technologies and HCL Info systems. HCL Technologies is the IT and BPO services arm focused on global markets, while HCL Info systems deals in the IT, Communication, Office Automation Products & System Integration arm focused on the Indian market. Today, HCL has 45,000 employees of diverse nationalities, operating across 17 countries including 360 service centers in India. HCL has global partnerships with several leading Fortune Page 20 [Type the document title] 1000 firms, including several IT and Technology majors. Shiv Nadar is the founder of HCL. He founded HCL in 1976 in a Delhi "barsaati". In 1978, HCL developed the first indigenous micro-computer at the same time as Apple and 3 years before IBM's PC. In 1980, HCL introduced bit sliced, 16-bit processor based micro-computer. In 1983, HCL Indigenously developed an RDBMS, a Networking OS and a Client Server architecture, at the same time as global IT peers. In 1986, HCL became the largest IT company in India. In 1988, HCL introduced fine grained multi-processor Unix-3 years ahead of "Sun" and "HP". In 1991, HCL entered into a joint venture Hewlett Packard and HCL-Hewlett Packard Ltd. was formed. The joint developed multi-processor Unix for HP and heralded HCL's entry into contract R&D. In 1997, HCL Info systems was formed. In the same year HCL ventured into software services. In 1999, HCL Technologies Ltd issued an IPO and became a public listed company. In 2001, HCL BPO was incorporated and HCL Info systems became the largest hardware company. In 2002, software businesses of HCL Info systems and HCL Technologies were merged. In 2005, HCL set up first Power PC architecture design centre outside of IBM. In the same year HCL Info systems launched sub Rs.10,000 PC. In 2006, HCL Info systems became the first company in India to launch the New Generation of High Performance Server Platforms Powered by Intel Dual - Core Xeon 5000 Processor. Today, HCL has a turnover of over US$4billion. Page 21 [Type the document title] Major Achievements of HCL Developed the first indigenous micro-computer in 1978. Indigenously developed an RDBMS, a Networking OS and a Client Server architecture in 1983. In 1986, HCL becomes the largest IT company in India. HCL introduced fine grained multi-processor Unix-3 years ahead of "Sun" and "HP". Vision and mission of Lenovo Vision Information on human vision aspects and visual consideration when using the personal computer. . Mission To help our business partners grow and be more profitable, while maximizing value for our shareowners, by: Broadening the reach of our business partners, connecting them with new markets, technologies and solutions Page 22 [Type the document title] Earning the respect and loyalty of our business partners through superior value and service Creating innovative ideas through bright, energetic, customer-focused and talented people We commit to these values to guide our decisions and our behaviLenovo strives to be a new world company that makes award-winning PCs for our customers. We operate as a company uninhibited by walls or organizational structures using world sourcing to harness the power of innovation across our global team. We design innovative and exciting products and services to meet our customers’ needs VISION AND MISSION OF HCL VISION To maximize shareholder value though sustainable mining and value added product MISSIOM More than time ingress in are production in a decode Continuous improvement in productivity and energy efficiency To bring it at per with the best internationally Acquiring and developing new resources copper domestically To aridly follow framework for sustainable development of nine and insure corporate social responsibility Page 23 [Type the document title] ORGANIZATION STRUCTURE LENOVO Page 24 [Type the document title] ORGANISATION STUCTURE OF HCL Since its inception, HCL has been making significant contribution towards upliftment of living conditions of the local people in the areas where it had established its mines and production units - like providing drinking water, social forestry, rural health camps, and vocational training for the local people on a regular basis. Forty years of sailing through various market trends – upwards and downwards – the year 2007 saw HCL embracing a CSR map for socioeconomic development programs for adjoining mining areas. An structure depends entirely on the objectives and the strategy chosen to achieve them. In a centralized structure, the decision making power is concentrated in the top layer of the management and tight control is exercised over departments and divisions. In a decentralized structure, the decision making power is distributed and the departments and divisions have varying Page 25 [Type the document title] Lenovo’s commitment to social responsibility Lenovo is committed to building exceptionally engineered PCs, helping change the way people around the world use technology. Just as Lenovo is dedicated to providing innovative technologies, we are equally devoted to ensuring that our products, employees, sites and suppliers are following the commitments we have made to socially responsible business practices. Lenovo embraces the values of customer service, innovative and entrepreneurial spirit, and integrity. We seek to integrate these core values into every aspect of our business and into policies and procedures in areas of quality and safety for products, employee welfare, managing a global supply chain, ethical corporate behavior, social investments and environmental affairs. Lenovo is committed to building exceptionally engineered PCs, helping change the way people around the world use technology. Just as Lenovo is dedicated to providing innovative technologies, we are equally devoted to ensuring that our products, employees, sites and suppliers are following the commitments we have made to socially responsible business practices. Lenovo embraces the values of customer service, innovative and entrepreneurial spirit, and integrity. We seek to integrate these core values into every aspect of our business and into policies and procedures in areas of quality and safety for products, employee welfare, managing a global supply chain, ethical corporate behavior, social investments and environmental affairs. For detailed information about our commitment to sustainability, see our sustainability reports. Lenovo’s quality is linked to the value of our products. Both quality and safety are important to us, and we continue to raise the bar by developing and evaluating new safety initiatives. Lenovo’s global Quality Management System, which has received ISO 9001 (International Organization for Standardization) certification, ensures the continual delivery of design improvements into Lenovo’s current and future products. Lenovo is focused Page 26 [Type the document title] on the safety of our products throughout the entire lifecycle, from manufacturing, transportation and installation to use, service and disposal. We strive to ensure that our products meet all applicable legal requirements and voluntary safety and ergonomics practices to which the company subscribes wherever our products are sold Reducing our environmental impact Lenovo is committed to environmental leadership in all of our business activities from operations to product design and recycling solutions. Lenovo's corporate policy on environmental affairs is supported by the company's global environmental management system, which is key to our efforts to achieve results consistent with environmental leadership and ensures the company is vigilant in protecting the environment across all of our operations worldwide Global supply chain Lenovo is committed to being a responsible and active corporate citizen, consistently working to improve its business while contributing to the development of society. The company embraces the values of customer satisfaction, innovation, operational excellence and trustworthiness. Lenovo seeks to integrate these core values into every aspect of its business, and into policies and procedures in areas of quality and safety for products, employee welfare, global supply chain, ethical corporate behavior, social investments and environmental affairs. Lenovo has been a member of the Electronic Industry Citizenship Coalition (EICC) since June 2006. Focus on employee welfare ur people are our greatest asset. Lenovo is committed to providing a safe and healthy working environment. We equip employees with products and equipment that are safe for Page 27 [Type the document title] use. We also focus on implementing and improving processes and controls for preventing work-related accidents, injuries and illnesses. Corporate Policy 3, “Responsibility for Employee Health and Safety”, focuses on creating and maintaining a workplace that provides for the health and safety of all employees and reinforces the importance Lenovo places on health and safety at every location in which we do business. Lenovo offers competitive compensation packages and abides by applicable minimum wage requirements in every country and region where we operate. Consequently, Lenovo is recognized as a leading employer around the world. In 2007, Lenovo obtained OHSAS 18001 certification from Bureau VERITAS at all global manufacturing locations. The OHS team conducts rigorous corporate and internal audits to ensure compliance and continually drive processes and program improvements Maintaining high ethical standard Lenovo is committed to the highest standards of integrity and responsibility when working with all stakeholders. Lenovo provides guidance to its employees on a wide range of ethical issues, such as reporting unlawful or inappropriate conduct, respecting and protecting intellectual property, trading in securities and complying with governmental relations. Employees are required to report any evidence of fraud, unethical business conduct, violation of laws, danger to health or safety or any other violation of corporate policies. Lenovo respects the intellectual property rights of other companies and individuals, having helped lead the way in fighting piracy in China. In mid2005, the company began collaborating with Microsoft on an initiative to promote the use and benefits of validly licensed Microsoft® software products through new and innovative joint sales, marketing and training programs in China. Lenovo was the first PC supplier to take this important step, and this action compelled other market leaders in China to follow suit. Page 28 [Type the document title] Lenovo’s commitment to social investments Lenovo and our employees worldwide are committed to supporting the needs of the communities where we live and do business. We focus on the areas where we can make the greatest impact including initiatives and programs that support education, our local communities, and disaster relief. We provide assistance through cash contributions, equipment donations, and employee volunteer hours. As a company, Lenovo annually commits 1% of our pre-tax income to programs and initiatives that serve society. HOE through Education Education is the passport to our growth and economic prosperity. Lenovo is a global industry leader in the education market and we are uniquely positioned to make a sustainable difference through our support of education related programs and initiatives. Lenovo’s new Hope through Education initiative aims to advance, enhance and extend education at all levels. We support education related programs and initiatives through our industry leading products and technologies, community investments and program sponsorships. We don’t limit the scope of our education related social investments but rather we consider each opportunity based on its own unique merits. Lenovo donates equipment, provides cash contributions and lends our expertise to schools and Page 29 [Type the document title] related organizations across all global markets. Lenovo supports global education investments in both K-12 and higher education. Global disaster relief Lenovo has a long-standing practice of assisting communities around the world when disaster strikes. Lenovo and our employees are committed to helping those less fortunate and to lend a helping hand to those who can no longer provide for themselves. During FY 2009/10, Lenovo and our employees supported various global disaster relief efforts including relief efforts in Haiti, Chili and Taiwan. Lenovo’s response to the January, 2010 Haiti earthquake included financial support for the Medical Missionaries, equipment donations to the American Red Cross, and a global employee charitable campaign with employee donations supporting the American Red Cross. Lenovo employees worldwide donated over $60,000 USD to the American Red Cross in support of the Haiti earthquake relief effort CORPORATE SOCIAL RESPONSIBILITY (CSR) HCL For HCL, CSR is an effort to reach out beyond copper-mining and “giving-back” to the society, taking into consideration Company’s capabilities, and expectations of the communities living in and around the areas of its operations. The objective of HCL is to play a catalytic role in the socio-economic development in the region, where the industry is located, aiming to create an enabling working environment for HCL, as well as income generation opportunities for the community - for building an empowered community for an overall sustainable growth and peaceful co-existence. POLICY FRAMEWORK & OBJECTIVES In conformity with the government directives, prevailing at the time of inception, HCL had provided employment and other benefits to the eligible land oustees, aiming at improving overall economic status of project affected people. For the socio-economic development of the adjoining areas of existing Projects, HCL Page 30 [Type the document title] welcomes principles laid down by and the and embraces the social code, for establishing and executing CSR Projects. “We believe in the interdependence of the industry with the community for sustainable growth. CSR is an approach to acknowledge core values of this interdependence. We strive to achieve this by facilitating improvements in the quality of life and by supporting socioeconomic development of the regions where we operate.” Since its inception, HCL has been making significant contribution towards upliftment of living conditions of the local people in the areas where it had established its mines and production units - like providing drinking water, social forestry, rural health camps, and vocational training for the local people on a regular basis. Forty years of sailing through various market trends – upwards and downwards – the year 2007 saw HCL embracing a CSR map for socio-economic development programs for adjoining mining areas. CORPORATE SOCIAL RESPONSIBILITY (CSR) For HCL, CSR is an effort to reach out beyond copper-mining and “giving-back” to the society, taking into consideration Company’s capabilities, and expectations of the communities living in and around the areas of its operations. The objective of HCL is to play a catalytic role in the socio-economic development in the region, where the industry is located, aiming to create an enabling working environment for HCL, as well as income generation opportunities for the community - for building an empowered community for an overall sustainable growth and peaceful co-existence. POLICY FRAMEWORK & OBJECTIVES In conformity with the government directives, prevailing at the time of inception, HCL had provided employment and other benefits to the eligible land oustees, aiming at improving overall economic status of project affected people. For the socio-economic development of the adjoining areas of existing Projects, HCL welcomes principles laid down by UNGC and the MDGs, and embraces the CII social Page 31 [Type the document title] code, for establishing and executing CSR Projects. OBJECTIVES:- » To provide support for basic Health Care. Educate community on essential hygiene and sanitation practices and generate awareness on health issues – specially focusing on Immunization, RCH, HIV/AIDS. » Women Empowerment with skills and experiences to access their rights, to improve income, to meet their own and their families’ basic needs and to participate in the development of their communities. » Generate alternative employment means for the community through the Self-HelpGroups (SHGs), through improved management of existing resources, better access of information and understanding of entrepreneurial technicalities to start new income generation opportunities. » To mobilize resources from among the rural youth that furthers development of the villages. To empower adolescents with knowledge, capacity and skills to take control of their health, hygiene and life-style. » Enhance agricultural productivity with sustainable environment friendly practices through capacity building and imparting trainings to farmers. COMMUNITY DEVELOPMENT For the initial stage, five villages from each of the three units were identified for rolling-off CSR activities, focusing on health, general hygiene, sanitation, awareness generation & formation of self-help-groups, and introduction of alternative farming techniques. With the support of local NGOs and community participation the entry-point activities were carried out since April 2008. In Rajasthan, three villages were chosen from nearby areas of, while the other two were selected from Chaowra, near KCC’s water-resourcing unit. Four villages had been identified within a few kilometers distance from, in Madhya Pradesh, while the remaining one was chosen from within underprivileged tribal Page 32 [Type the document title] communities on the outskirts of the forested lands. Villages around ) in Jharkhand, are relatively more populated and accessible than those of the other two units. As such, villages were chosen, so as to address a small sample of the population mix around the township area, as well as that of remote tribal communities. The initial activities had built up the necessary ground-work for implementing microfinance projects for the SHGs – towards creation of alternative employment activities and resource formation. They are now being followed up by a comprehensive approach, divided into phases. Page 33 [Type the document title] PRODUCTS OF LENOVO AVAILABLE NOW IdeaPad Z575 Choose from a spectrum of covers*, get a spectrum of capabilities. Modern exterior finish creates 3D effect on the cover Extend your laptop’s life by choosing from four power modes in the Thermal Management System Auto switchable graphics HD webcam with 720p HD resolution Up to Genuine Windows® 7 Home Premium Up to AMD A8 QuadPage 34 [Type the document title] Core processor Optional Blu-ray Disc™ drive Vibrant LED 15.6" widescreen display SRS® Premium Sound, full HD graphics support Island-style AccuType keyboard for comfort and accuracy *Color availability varies by region. Page 35 [Type the document title] Page 36 [Type the document title] Page 37 [Type the document title] Page 38 [Type the document title] PRODUCT HCL Page 39 [Type the document title] Page 40 [Type the document title] Page 41 [Type the document title] Environment Lenovo’s Environmental Commitment Lenovo is committed to leadership in environmental affairs in all of its business activities by continuing to build upon its combined history of environmental achievement. Lenovo follows applicable regulations around the globe and is committed to go beyond regulatory requirements and continual improve its environmental performance. Lenovo has already implemented a number of voluntary programs, and is continually evaluating potential opportunities to further reduce its environmental impact. Lenovo has a proud history of environmental achievements, including the following: • 2001-Lenovo China achieved ISO 14001 certification . • 2002 and 2003 – Lenovo’s desktop commercial PCs and desktop consumer PCs awarded the supreme award for PC design, the “2002 Autumn Innovative PC Award.” Among them, the Kaitian 6800 PC pioneered the PC miniaturization design in China, with the use of plastics and hardware materials less than 50% of those used in traditional PCs. After two years continuous promotion, this model increased the market share of PCs with a small form factor from less than 2% to 20% in China, having dramatically reduced the raw materials consumption in the PC industry. • 2004 and 2005 - Lenovo China received “Green Product” award for desktop PC from China Environmental Protection Foundation. Received “Green Innovation” Page 42 [Type the document title] award for Lenovo Innovation Center building. • 2005 - All Lenovo’s commercial products met China’s energy savings targets; • 2006-Lenovo China and Lenovo International (the former IBM PC Division) realized the comprehensive integration of environmental management systems, standards, and product specifications . • 2007- Lenovo introduced a complete line of notebook and desktop computers complying with the latest US EPA ENERGY STAR requirements. Lenovo also introduced its smallest, most energy efficient desktop to date, the A61e. The Company’s Reducing our environmental impact Lenovo is committed to environmental leadership in all of our business activities from operations to product design and recycling solutions. Lenovo's corporate policy on environmental affairs is supported by the company's global environmental management system, which is key to our efforts to achieve results consistent with environmental leadership and ensures the company is vigilant in protecting the environment across all of our operations worldwide. Page 43 [Type the document title] Lenovo’s Commitment to the Environment Lenovo is committed to environmental leadership in all of our business activities from operations to product design and recycling solutions. Environmental responsibility is only one aspect of Lenovo’s overall sustainability program. Sustainability for Lenovo means taking care of the long-term economic, social and environmental health of our company and the communities in which we operate. Lenovo is a global company and we demonstrate corporate social responsibility everywhere we conduct business. Page 44 [Type the document title] Environmentally Responsible Products Product environmental leadership is a fundamental component of Lenovo’s environmental policy. This policy requires each of our product groups to develop, manufacture, and market products that are energy efficient and that minimize their impact on the environment. Lenovo is an industry leader with respect to energy efficient products, the use of environmentally preferred materials and green product packaging. Lenovo offers end-of-life recycling and management programs for both business and consumer customers. As a global company, Lenovo offers programs in many countries around the world. Specific offerings are tailed to your specific geographic location and business need. Free product recycling is offered to consumers in some locations. Page 45 [Type the document title] Believes in being direct in everything they do. Success is based on maintaining direct relationships built on trust. Winning Culture and comprehensive diversity initiatives create a corporate environment based on meritocracy, personal achievement and equal access to all available opportunities. Focus our internal efforts on cultivating and promoting best practices among our global workforce in the areas of policy development, training, recruitment, mentoring, development, advancement and culture change. Work/Life Effectiveness and career management programs enhance our ability to retain and develop valuable team members and demonstrate our commitment to the Lenovo Team. Lenovo sponsors a community of networking groups formed by employees that help foster a more inclusive work environment, improve communication among employees and enhance understanding of all employees about the value of diversity. Our goal is to enable employees to maximize their contribution to the company while also maintaining effectiveness between their work and personal lives. We advocate flexibility in the workplace to empower employees, teams and managers to hold discussions about both the needs of the business and each employee's individual Work/Life Effectiveness goals, and then to construct a plan for fulfilling both priorities. Lenovo is committed to developing our workforce and helping employees achieve their personal and professional best. Through a Career Management Program, we strive to develop, fully engage, and retain high-performing talent. Page 46 [Type the document title] Environmental record OF HCL According to environmental organization Greenpeace 29% of HCL products are currently free of toxic vinyl plastic (PVC) and brominates flame retardants (BFRs). In March 2010, HCL launched its first notebook entirely free of PVC and BFRs. Management's Approach & Plans Undertaken a. Commitment to sustainable development b. Environmental policy c. Chemical policy based on Precautionary Principles d. Environment Management System at HCL e. HCL's drive for customer awareness and public reporting on environment management processes HCL believes that integrating sustainability issues within our core business would be of strategic importance for attaining our vision of "creating tomorrow's enterprise together". We believe that the three key areas of sustainability for HCL's future success would require us to plan and act upon: a. Taking a lead on managing environmental issues such as climate change and e-waste b. Bringing about innovation and technological changes c. Attracting and retaining talent HCL wishes to report in an incremental manner on key sustainability indicators drawing inspiration from the GRI (Global Reporting Initiative) indicators as well as from the core sustainability issues that it manages on a day to day basis integrated in its core business functions. Page 47 [Type the document title] HCL's environmental and chemical policies derived from its commitment to sustainable development and its vision are geared to drive its environment management program ensuring minimal impacts on the environment through its products and operations. HCL strives to extend its internal duty of care for the environment through the EPR (Extended Producer Responsibility) covering the following ongoing initiatives: a. HCL's E-Waste Management program b. Internal waste Management program c. HCL's initiative on RoHS compliance d. HCL's initiative on phasing out of toxic chemicals e. HCL's initiative on increased use of recycled materials f. HCL's Pan India support services g. Customer awareness programs on EMS HCL Supports the Company's Financial Responsibility for End of Life Product Management and offers its customers recycling options. HCL offers corporate clients up-gradations and replacement options for its product range. HCL supports the need to have an EPR/IPR policy framework for our country over a period of time and believes that a comprehensive legislation on these is the need of the hour as enshrined in the Draft Guidelines for Environmentally sound management of e-waste (by the Central Pollution Control Board and the Ministry of Environment and Forest, Government of India) Page 48 [Type the document title] LENOVO Page 49 [Type the document title] ACHIEVEMENT I. Participated in third interpretational trade fair &conference 2009 it was great platform to show the product. II. III. CRY & Lenovo joined lands during the festive season in 2006. Lenovo has also provided I.T. services for the winter dympic games . .Major Achievements of HCL Developed the first indigenous micro-computer in 1978. Indigenously developed an RDBMS, a Networking OS and a Client Server architecture in 1983. In 1986, HCL becomes the largest IT company in India. HCL introduced fine grained multi-processor Unix-3 years ahead of "Sun" and "HP". . Awards & Recognition The Brand Trust Report, an Indian Study, in 2011 ranked HCL as the 29th most trusted brand in India. Page 50 [Type the document title] FUNCTIONAL AREAS HUMAN RESOURCE MANAGEMENT As a strategy approach to HRM, strategy human resource (SHRM) has been . proved to influence company performance and company strategy by recent empirical evidence. First, Lenovo provides additional payments based on each individual employee's years of service with the Company. HRM consists of two approaches in Human resource management (HRM) is a way of employment management which can create sustainable competitive advantage and add term of style: Hard approaches Soft approaches Compare with personal management, HRM not only identifies the hard, which roots in the manpower planning approach, but also considers the Soft which focuses on human relation and high commitment Second, the amount of company match is based on Lenovo's performance and its achievement of certain financial goals. Furthermore, it can develop strategy to get the systemic change, Owning to the rapid environmental change, especially globalization, it is more reasonable and necessary to analyze international SHRM and comparative SHRM Lenovo Establishes Supplemental Retirement Plan for China Employees on Page 51 [Type the document title] July 5 2006. At a press conference held in Beijing, Lenovo Group announced the establishment of a supplemental retirement plan for its employees in China. Lenovo is the first Chinese company to register its corporate pension program with China's Ministry of Labor & Social Security and one of the first in China's IT industry to establish a corporate pension program for its employees. When Lenovo do the human resource management, they should pay attention to the screening and selection criteria that will be used to select staffs . They also should take care of the training and development for the staffs, how to identify the compensation packages and the labor relation also connect tightly to Lenovo and in a word, the human resource management is vital for Lenovo. Lenovo has selected corporate pension service providers . Lenovo will do special examination for the staffs, then, the vocational interest test and the test of analysis and logic will be conducted. They may will select these potential candidates through internal recruiting resource which mainly are made up of Re-recruiting employee, Promotions and transfer. External recruiting resource which include employment agencies and hunts, college and university recruiting and others and internet recruiting which can cover employment website, job boards and professional website, Page 52 [Type the document title] All this work should be based on the factors of time, cost and which types of candidates Lenovo . Lenovo will use some specific criteria to assess the ability of the candidates such as the ability to adapt to change which contain the ability to adapt to climate change in geographical and the changing policy of relevant provisions, language skills which include the ability to use expressions and speech ability as well as others, and the level of education, age, and health and so on . For example, Lenovo has a strict criterion for their staffs, such as Honesty, responsibility, collaborative and collective. . The average salary structure includes : basic salary, taxation: home or local, allowance: cost of living, relocation, additional benefits: health insurance, housing, pension and others. For example, in order to adapt to the market environment and promote the development of Lenovo. Lenovo establish a good welfare system Lenovo will specify the pay according to the contribution that you bring for the company and your value in the company, The assessment method of Lenovo is adopted the position of the world famous enterprise resource group Corporate Resources Group. It mainly includes pay for position, pay for person, and pay for performance . HR questionnaires are generally designed as pre-interview questionnaires to help in short-listing the candidates for particular jobs. Lenovo uses following set of questionnaire while choosing their employees Page 53 [Type the document title] Employee Name_______________________ Dept_______________ No.____________ Q1. How would you define your work? ______________________________ ______________________________ Q2. What would you describe as the most challenging thing in your job? ______________________________ Q3. What is the most enjoyable part of your work? ______________________________ Q4. How would you rate your team working skills? ?Excellent ?Average ?Below average Q5. How do you handle pressure at work? ______________________________ Q6. Is there anything that you think the management of the organization can do to help you handle work-related stress better? ____________________________ Q7. How would you rate employee motivation in this company? ?Above average ?average ?below average Q8. What would you like the management to improve on in order motivate employees in the organization? ______________________________ Page 54 [Type the document title] Q9. What is your mode of working? ?At my own pace just as I meet targets ?Within set times and deadlines ?In a group ?Other (specify) ____________ Q10. Give your honest opinion about employee treatment HCL HUMAN RESOURCES MANAGMENT » Women Empowerment with skills and experiences to access their rights, to improve income, to meet their own and their families’ basic needs and to participate in the development of their communities. » Generate alternative employment means for the community through the SelfHelp-Groups (SHGs), through improved management of existing resources, better access of information and understanding of entrepreneurial technicalities to start new income generation opportunities. » To mobilize resources from among the rural youth that furthers development of the villages. To empower adolescents with knowledge, capacity and skills to take control of their health, hygiene and life-style. » Enhance agricultural productivity with sustainable environment friendly practices through capacity building and imparting trainings to farmers. COMMUNITY DEVELOPMENT For the initial stage, five villages from each of the three units were identified for rollingoff CSR activities, focusing on health, general hygiene, sanitation, awareness generation & formation of self-help-groups, and introduction of alternative farming techniques. With the support of local NGOs and community participation the entry-point activities were carried out since April 2008. Page 55 [Type the document title] In Rajasthan, three villages were chosen from nearby areas of, while the other two were selected from Chaowra, near KCC’s water-resourcing unit. Four villages had been identified within a few kilometers distance from in Madhya Pradesh, while the remaining one was chosen from within underprivileged tribal communities on the outskirts of the forested lands. Villages around in Jharkhand, are relatively more populated and accessible than those of the other two units. As such, villages were chosen, so as to address a small sample of the population mix around the township area, as well as that of remote tribal communities. The initial activities had built up the necessary ground-work for implementing microfinance projects for the SHGs – towards creation of alternative employment activities and resource formation. They are now being followed up by a comprehensive approach, divided into phases. Page 56 [Type the document title] Marketing management LENOVO Marketing can be defined as a way of identifying and satisfying consumer needs in such a way as to achieve the organizations objectives for profitability, survival or growth. It is crucial for any technology product to be acknowledged as a brand that is relevant to the consumers. Further, to build a consumer brand it’s important to be relevant to the youth market. One key target we are reaching out to is the youth who are the people with the ‘DO’ mindset to achieve something. We are the first PC player in India to make this decisive move of focusing on the 18-24 age group… Increasing the brand appeal is a key focus area for Lenovo India in FY12. We aim to build a strong emotional appeal and get closer to our customers. Hence, we aim at further up the ante in marketing for greater brand awareness and preference. A market segment is a proportion of the total market that can be described as homogeneous. Meaning the people in the segment are similar to each other in their attitudes about certain variables. Due to this similarity, they are likely to respond in the same way to a marketing strategy i.e. have similar feelings about the marketing mix (consisting of the product, price, place and promotion). How to identify these attractive market segments is attributable to the research and analysis of markets and customers. When beginning to investigate your markets and customers you must examine trends in market share, product demand, buying patterns, customer needs and perceptions, demographics, and customer satisfaction. By doing this hopefully questions such as: ‘who would buy the product and why?’ and ‘how are buying patterns changing and why?’ would be answered, along with many others. Gathering data about Page 57 [Type the document title] Marketing management HCL A market segment is a proportion of the total market that can be described as homogeneous. Meaning the people in the segment are similar to each other in their attitudes about certain variables. Due to this similarity, they are likely to respond in the same way to a marketing strategy i.e. have similar feelings about the marketing mix (consisting of the product, price, place and promotion). How to identify these attractive market segments is attributable to the research and analysis of markets and customers. When beginning to investigate your markets and customers you must examine trends in market share, product demand, buying patterns, customer needs and perceptions, demographics, and customer satisfaction. By doing this hopefully questions such as: ‘who would buy the product and why?’ and ‘how are buying patterns changing and why?’ would be answered, along with many others. Gathering data about MARKETING AND SELLING STRATEGI Now days every companies playing strategies so as to attract customers and increase revenues and also customer base. Pent-up demand, attractive price points and economic stability propelled PC growth. PCs are acting as entertainment centers with TV functionality, supported by the digital sound experience and large screen displays. At present in the market many of telecom companies are running their business. They introduce their product forcibly, in this way HCL Info system Ltd. Differentiate itself with their successful marketing strategy. HCL Infosys Page 58 [Type the document title] FINANCIAL MANAGEMENT Balance sheet Jun ' 11 Jun ' 10 Jun ' 09 Jun ' 08 Jun ' 07 Sources of funds Owner's fund Equity share capital Share application money Preference share capital Reserves & surplus 137.74 135.76 134.05 133.27 132.74 1.00 2.01 0.47 1.71 5,720.41 4,798.09 3,353.72 3,079.85 3,292.28 Loan funds Secured loans Unsecured loans Total 1,029.87 1,030.51 123.81 25.24 40.77 0.29 366.88 389.92 0.09 0.12 6,889.31 6,333.25 4,001.97 3,240.16 3,465.91 Uses of funds Fixed assets Gross block Less : revaluation reserve Less : accumulated depreciation Net block Capital work-in-progress Investments Net current assets Current assets, loans & advances Less : current liabilities & provisions Total net current assets Miscellaneous expenses not written Total 2,880.57 2,293.37 1,957.86 1,599.61 1,332.67 1,584.64 1,349.54 1,100.88 874.32 1,295.93 943.83 856.98 568.73 477.20 417.56 2,653.27 2,233.20 562.75 662.58 725.29 670.09 419.03 212.86 1,797.34 1,988.86 4,552.64 4,836.63 4,760.07 2,850.89 2,027.86 2,181.26 2,157.61 2,595.39 2,552.39 1,433.76 2,371.38 2,679.02 2,164.68 298.50 594.10 - - - - - 6,889.31 6,333.25 4,001.97 3,240.16 3,465.91 Page 59 [Type the document title] Questionnaire Date:- / / Name:----------------------------------------------Address:--------------------------------------------- Q. 1. Which T.V. you like to use? 1HCL 2LENOVO 3DELL 4SAMSUNG Name No. of respondents Percentage(%) HCL 4 20 LENOVO 5 35 Dell 6 25 SAMSUNG 4 20 TOTAL 20 100 Page 60 [Type the document title] Sales HCL LENOVO 20% DELL SAMSUM 20% 25% 35% INTERPRETETION 20% PEOPLE use in HCL laptop and 35%people use in LENOVO and 25% people use in SAMSUNG Page 61 [Type the document title] 2why you choose this laptop? 1Price 2services 3quality 4durability Name No. of respondents Percentage(%) PRICE 6 30 SERVICES 4 20 QUALITY 7 35 DURABILITY 3 15 TOTAL 20 100 DURABILITY 15% Sales QUALITY 35% SERCIVES 20% PRICES 30% Page 62 [Type the document title] INTERPRETETION In15% people give preference in durability Quality 35%and prices 30% 3can you handle laptop well known manner? Sales YES NO 10% 90% Page 63 [Type the document title] 4which models you have like? 1`1HCL 2LENOVO 3DELL 4SAMSUNG Name No. of respondents Percentage(%) HCL 4 20 LENOVO 5 35 Dell 6 25 SAMSUNG 4 20 TOTAL 20 100 Sales HCL LENOVO 20% DELL SAMSUM 20% 25% 35% Page 64 [Type the document title] are you Satisfied for service? 1Yes 2. No. NO 10% Sales YES 90% Page 65 [Type the document title] 6 Think for change this laptop? 1Yes 2. No. Sales NO 40% YES 60% Page 66 [Type the document title] learning Every employee as a familiar in their employees. Maximum facilities & incentives provide to their employees. Customer needs & concern have priority over internal needs & intest in our decision & behavior. We have a passion to serve competitiveness. In serving customers &colleagues. The spirit of learning innovation & creativity will always be recognized &awarded at all level of our company. I known the more information of HCL& LENOVO laptop I known the company financial position Study of functional area and its support to develop my personality Page 67 [Type the document title] FINDINGS In the market series of Aurangabad region 1 found that--I. II. In Aurangabad region Lenovo laptop is more sale than other In Aurangabad region they have some competitor, in that region the co. executives are not provides promotion facilities. III. In Aurangabad region there is big market of Lenovo w. but, co. have only one marketing executive. SUGGESTIONS I. After gone through research I founds that the co. needs to improvement for certain area like making co. has to increase their mkt.ing executives as well as sales executives for Aurangabad region. II. In Aurangabad region promotion activities will be increased Company has to increase the promotion activities for respective regions Page 68 [Type the document title] CONCLUTION Understanding of the consumer behavior is very essential for formulation of effective marketing strategy Consumer behavior is influenced by cultural social personal and psychological characteristics The major buyers responses are production choice brand choice ;dear choice purchase among Consumer behavior various from product to product and customer to customer. Bibliography WWW,HCL.COM WWW.lenovo .com Research methodology book Vikipediya Page 69 [Type the document title] Page 70