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Continuous improvement and
Lean thinking in Statistics Norway
Anne Sundvoll, Director
Department of data collection and methods
asu@ssb.no
Grete Olsen, Senior Adviser and Lean facilitator
Division for Corporate governance, Statistics Norway
gol@ssb.no
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About Lean thinking
• Culture and management for continuous improvement
• Based on other quality systems, like TQM, Six Sigma etc.
• Add costumer value
• Focus on processes
• Involving staff
• Reduce waste – work smarter
• Useful tools
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Introduction phase
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Value stream mapping
Pilot reviews
Training facilitators
Involving staff
Transvers processes
Lessons learned
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Involving middle management
Build culture
Emphasize implementation of changes and follow up
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Education of facilitators and process
reviews
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8 internal facilitators educated
Training on 5 transvers processes
Implementation of changes included in project
Lessons learned
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Management
– Top management in front
– Middle management is the key,
commitment
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Build culture
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Lean – reducing waste is central
Overproduction
Waiting
Stock
Waste
(MUDA)
Cumbersome
movements
Correct
Resources not
used
Creativity not used
Transport
Reduce cumbersome movements and
stock
Case 1: Efficient maintenance of the business register
• Introducing additional and larger screens
• Electronic work-flow
• Standard routines
• Focus on measurement
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Reduce corrections and waiting
Case 2: Improving data collection specifications
• Highlight and analyse mistakes
• Improve routines
• Training of staff
• Active use of the PDCA-wheel
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Reduce overproduction
Case 3: Tracking respondents in sample surveys
• Targeted routines replaces low-coordinated activities
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Reduce transport
Case 4: Digital communication in data collection
• From paper to electronic questionnaires
• From paper based - to digital communication
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Increase capacity utilization and creative
thinking
Case 5: Respondent support service
• From cell office to landscape
• Solving problems, from telephone to multi-mode approach
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The way forward, we follow the same path
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Involving, preparing and training
management and middle management
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Reviews in all departments by
summer 2015
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Transverse processes
External consultants
Internal facilitators, educate more
Project manager for Lean reporting to Director General
Build culture for continuous improvement
It’s okay to fail as long as you learn a lesson !
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