1. Title of your Workshop Lean Leadership for Higher Education 2. Synopsis Problem-solving in higher education cannot be met using traditional approaches that drive people apart and do not lead to improvements demanded by students and other stakeholders. Lean management is a better approach to improving administrative and academic processes and which offers the unique opportunity to do good without doing harm. This talk will present how university leaders should begin a Lean transformation and identify specific errors to avoid to help assure broad-based buy-in for change. The importance of kaizen as the principal means for improving processes will also discussed. 3. Brief biography Bob Emiliani is a professor at Connecticut State University where he teaches various courses on Lean management. He has pioneered the application of Lean to teaching since joining academia in 1999. Bob has authored or coauthored 18 books and more than 38 peer-reviewed papers on Lean management and related topics. Prior joining academia, Dr. Emiliani worked in industry for 15 years and had management responsibility in engineering and operations. He had responsibility for implementing Lean in both manufacturing and supply networks at Pratt & Whitney. Bob has a Ph.D. in Engineering from Brown University.