LECTURER: TRUONG THI KIM CHUYEN
Service: definitions
1.
2.
3.
4.
The general way
Sectors of service
Subjects of service
Characteristics of service
Outsourcing:
1. Definitions
2. Viet Nam outsourcing
3. Benefits and Drawbacks
Case study- Medical outsourcing
The process or transaction of the
production and consumption of
intangible inputs and outputs
• Financial, insurance and real
estate (FIRE)
• Business service
• Transportation and
communications
• Wholesale and retail trade
• Entertainment, hotels and
motels- part of tourism
• Public service
• Nonprofit services
Service is a set of industries or series
of occupations change a person,
manufactured or information
physically, spatially or temporally.
•
•
•
•
•
Intangibility
Perishability
Inseparability
Simultaneity
Variability
• Outsourcing:
- an effective cost-saving strategy.
- produce parts or products abroad for domestic
sale.
E.g : Dell, book – keeping, Viet Nam Software…
- transfer technology and capital from the rich
country to developing country.
• Forms: information technology outsourcing (ITO),
business process outsourcing (BPO), human resources
outsourcing (HRO)…….
• Purpose: + Creates and expands new markets,
+ Effectively and efficiently promotes global
citizenship,
+ Recognizes the benefits of a global economy,
+ Enhances technological creativity and diversity,
+ Makes good social, financial, and economic sense.
• Quickly emerging as a software outsourcing
destination.
• Ranks 20th among the top nations.
• Perfect fit for companies looking for a
technological advance
• Outsourcing-the practice of using outside firms
to handle work normally performed within a
company
 External outsourcing
 Internal outsourcing
BENEFITS
Control capital costs
Increase efficiency
Reduce labor cost
Start new project quickly
Focus on your core business
Reduce risk
DRAWBACKS
Lost of Managerial control
Hidden Costs
Threat to security and confidentiality
Quality problem
Gains from Trade
Medical outsourcing
 Defined as off-shoring of health- related needs to different
country for the purpose of obtaining cost- effective service.
 Include off-shoring of medical service as well as medical
tourism
 Countries: India, Australia, Mexico,
Singapore, Brazil
 India particularly favor
 Clinical service: oncology, orthopedic
services, molecular imaging and
disease management
Medical outsourcing
A planned foreign travel to primarily obtain high
quality, cost effective, non- emergency medical
treatment that include vacation element
The reasons to choose medical tourism:
 Low cost
 Seek medical care oversea because of immediate
availability of procedure and sometimes the
unavailability of certain procedures
Medical oursorcing
- Overseas surgery
Pros and cons of medical outsourcing
Pros
 Cost effective
 Leverage
industry
experience
 Leverage
time zone
differential of off-


Cons
 Tardiness in support for
medical tourism amongst
third party payer
Crowd out poorer local
patients
shoring location
Raise domestic prices
High quality and
accurate medical record and accentuate
inequalities in access to
Reduce infrastructure
care
investment
Suffer from lack of
customer focus



•
•
•
•
•
NGUYEN DUC THINH
TRAN THI KHANH LY
NGUYEN AN BAO TRAN
NGUYEN NGOC QUYEN
NGUYEN NGOC THANH VY
BAIU09150
BAIU09147
BAIU09088
BAIU09104
BAIU09095
http://www.2ascribe.com/articles/outsourcing-medical-transcription/thebenefits-of-outsourcing-your-medical-transcription
http://www.globalpost.com/dispatch/india/090724/medical-outsourcing-india
http://en.wikipedia.org/wiki/Outsourcing
http://www.wisegeek.com/what-is-outsourcing.htm
http://www.unitech.vn/
http://en.wikipedia.org/wiki/Medical_tourism
http://computerjobs.vn/huong-nghiep/viet-nam-diem-den-outsourcing-moi.htm
http://www.businessweek.com/magazine/content/06_05/b3969401.htm
http://www.healthbase.com/resources/medical-tourism/medical-tourisminformation/medical-outsourcing.html