Listening Skills Self-Evaluation
Listening effectively lets others know you care about what they have to say and prevents misunderstandings from
occurring or escalating.
How well do you listen? Circle the letter that most often matches what you do. Evaluate your listening skills against the
best answers at the end of this test.
1. When talking with someone, you find your mind wandering:
a. often.
b. occasionally.
c. rarely.
2. In general, in a conversation, you do:
a. most of the talking.
b. most of the listening.
c. as much talking as listening,
3. A colleague tells a funny story about himself. Your response is to:
a. ask for more details.
b. say, “That’s nothing — let me tell you about what happened to me.”
c. say, “What a funny experience.”
4. In conversation you:
a. ask more questions than you answer.
b. answer more questions than you ask.
c. ask as many questions as you answer.
5. You interrupt people:
a. frequently.
b. occasionally.
c. almost never.
6. While someone is making a point, you suddenly realize where they are going, so you:
a. let the person finish before you talk.
b. finish the thought for them to show you are tuned in.
c. let your mind wander because you know what they’re going to say.
7. When talking to someone, you use the word “you”:
a. more often than “I.”
b. less often than “I.”
c. more or less the same.
8. When someone is talking, you look that person in the eyes:
a. most of the time.
b. some of the time.
c. infrequently, because you don’t want to make the person feel uncomfortable.
9. When it’s your turn to talk, you change the subject:
a. often.
b. occasionally.
c. almost never.
10. Around new people you tend to be:
a. reserved.
b. friendly.
c. ready to express your opinions as a way to get the conversation moving.
____________________________________________________________________________________________________________
Excerpted from Your Guide to Human Resources: Practical Tips and Tools for the Trucking Industry.
For more information visit www.apgst.ca
Listening Skills Self-Evaluation – Trucking
1
Evaluate Yourself
Question
Best Answer
1.
c
2.
b (c is also good)
3.
a (c is also good)
4.
c
5.
c (b is also good)
6.
a
7.
c
8.
a
9.
c
10.
b
____________________________________________________________________________________________________________
Excerpted from Your Guide to Human Resources: Practical Tips and Tools for the Trucking Industry.
For more information visit www.apgst.ca
Listening Skills Self-Evaluation – Trucking
2