Six Sigma
Qualtec
Improving Your Business Results
BEYOND SIX SIGMA:
A HOLISTIC APPROACH TO
IMPROVING BUSINESS RESULTS
Pete Robustelli
Executive Vice President
Six Sigma Qualtec, Inc.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Agenda Overview
•
•
•
•
Improving Your Business Results
How Six Sigma has been Deployed
Key Elements
The Enterprise-wide Model
Differences
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Meeting Management’s Expectations &
Achieving Success
Y = f(X)
The “Vital Few”
X1 = Senior Executive commitment and involvement
X2 = Up front planning
X3 = Project selection that makes an impact on the
bottom line of the business
X4 = Full-time “Best of the Best” Black Belts
X5 = Metric systems to track progress
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
SSQ Six Sigma Approach
Tools
 Measure
 Analyze
 Improve
6s
Infrastructure
 Champions
 Black Belt
 Green Belt
 Yellow Belts
 Control
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Key Elements




Identify Core
Processes
Define Mission and Vision
Create Strategy
Classify Core Processes and Enabling Processes
Prioritize Focus Based on Strategy
Establish Process
Control Systems
Identify
Performance
Gaps
Apply MAIC
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 Map Key Processes
 Determine VOC, VOB, VOE Requirements
 Establish Indicators




Establish Measurement Systems
Determine Baselines and Targets
Characterize Gaps
Administrate PCS




Measure
Analyze
Improve
Control
June 26, 2002
Six Sigma
Qualtec
Workstream
#1
Improving Your Business Results
The Six Sigma Deployment Success Strategy:
Five Workstreams
Initiative Planning
& Startup
Workstream
#2
Client is prepared to
gain full
benefits of Six Sigma
Executive
Training &
Onboarding
Workstream
#3
Client Executives prepared
to lead and select projects
with impact
Employee Training
& Onboarding
Workstream
#4
Workstream
#5
Initiative & Project Management Activities
Six Sigma Qualtec – All Rights Reserved
Client is reaping initiative
benefits
Transition Training
& Implementation
Client is
prepared to train
future waves
Client attains Self Sufficiency
& is Self Sustaining
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Three Dimensions of any Deployment
Technical
Strategic
Expertise
Management
Behavioral
Six Sigma Qualtec – All Rights Reserved
Tactical
A successful six sigma
deployment requires a
variety of sometimes
opposing abilities to be
successful!
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
SSQ Enterprise-Wide Model
to Performance Improvement
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Enterprise-Wide Model to Performance
Improvement
• Business Results: Understanding the economic relationship
of process performance to overall business results.
• Customer Value Proposition and Value Chain: Maximize
the customer value proposition through GAP analysis to
identify key sources of pain.
• Process Management, Improvement and Design: Maximize
the ability of your processes and people to deliver customer
value through three key methodologies (Six Sigma, Lean and
Process Management).
• Develop Leadership and Human Capital: Enterprise-wide
development of human capital to enable on-going
performance.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Engagement Activities
• Frame the Value Proposition
– Customer's Customer
• Translate the Value Proposition into ACTIONS for
Change
– Create a deployment to achieve the business results
• Implement Change:
– Process Management
• MAIC
• DFSS
– Leadership and Human Capital Development
• Partner for Growth
– Review and adjust for continued value add
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Business Results
• Engagement Activity:Frame the Value Proposition
– Identify value enhancing opportunities focusing on
business results needed/expected
– Assess and develop executive leadership’s
understanding of their roles and required activities
for the DECISIONS that need to be made going
forward.
– Identify and develop business performance
metrics that matter.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Business Results
• Outcomes:
– Definition and measurement of interventions
based on their impact to the business results the
client values.
– Communication details as appropriate for the
audience e.g., EVA at the executive level vs.
project results at the BB or Team Member level.
– Value concept created for all levels.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Customer Value Proposition
& Value Chain
• Engagement Activity:Translate the value
proposition into actions for change.
– Map value streams ands identify critical
organization and process relationships.
– Identify or create organizational performance
metrics.
– Design a DEPLOYMENT to maximize the value
proposition and value chain to achieve business
results.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Customer Value Proposition
& Value Chain
• Outcomes:
– Identification of client's existing metrics linked to
their Customer Value Proposition.
– Map of the client's Customer Value Chain
identifying relationships among organizational
units, identification of core processes and likely
process intervention areas impacting the
Customer Value Chain.
– Linkage of solutions to the client's Business
Results through their Customer Value Proposition
and associated processes.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Six Sigma Process Management,
Improvement & Design
• Engagement Activity:Implement Change
– Develop middle and first line leadership.
– Align organization goals vertically.
– Align and develop the infrastructure.
– Implement process management.
– Align enabling processes
– Implement process improvement
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Six Sigma Process Management,
Improvement & Design
• Outcomes:
– Improvement culture, tool, skill and knowledge transfer from SSQ
to client personnel through training and support of Process
Management, MAIC, IMAIC, DFSS and Lean in context with the
client's Customer Value Chain.
– Completed projects showing impact on the Customer Value Chain
and economic return on intervention investments.
– Assessment of the people developmental gaps impacting the
sustained implementation of the transferred improvement culture,
tools, skills and knowledge.
– Process and infrastructure to effectively manage and leverage
across the client's organization the results and impact of SSQ
interventions.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Develop Leadership & Human Capital
• Engagement Activity: Develop Leadership and
Human Capital at all levels.
– Initialization sessions for Executive and Senior
Management to align them on the strategies and
tactics for achieving Business Results.
– Identify knowledge, skill, and ability gaps in front and
middle management necessary to implement change.
– Extend and expand on current education and
knowledge management content and tools.
– Develop and implement an education and training
strategy.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Develop Leadership & Human Capital
• Outcomes:
– Superior on-job performance of all
employees necessary to have appropriate
return on intervention investments.
– Practical mechanism for maintaining
human performance levels well beyond the
time frame of initial implementation.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Partner for Growth
• Review and confirm the value of
interventions in achieving business
results.
• Partner with mutual strengths to expand
the value proposition for both the client
and SSQ.
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
•
Improving Your Business Results
Engagement Activities Contrasted
Work Stream #1: Initiative
Planning and Start-up (MAIC)
•
•
•
Workstream#2: Executive
Training (MAIC, Champion)
•
Workstream #3: Employee
Training (MAIC, DFSS)
•
Workstream#4: Transition and
Implementation
•
Workstream#5: Sustained
Initiative by Client (6 Sigma)
Six Sigma Qualtec – All Rights Reserved
•
Frame the Value Proposition:
Customer's Customer
Translate the Value Proposition
into ACTIONS for Change:
Create a deployment to achieve
the business results
Implement Change:
– Process Management
• MAIC
• DFSS
– Leadership and Human Capital
Development
•
Partner for Growth: Review
and adjust for continued value
add
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
SSQ Enterprise-Wide Model
to Performance Improvement
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Workstream #1 - Initiative Planning & Start Up
Workstream #1
Initiative Planning
& Startup
Client
Prepared to Gain Full
Benefits of Six Sigma
1. Readiness Analysis
5. Communication Plan Development
2. Policy Deployment
6. Awareness Training Development
3. Six Sigma Training for Finance
7. Corporate Project Selection
4. Human Resources Planning
8. Initial Planning Session
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Workstream #2 - Executive Training &
On-Boarding
Workstream #2
Executive
Training &
Onboarding
Client
Executives Prepared to Lead and
Select Projects With Impact
1. Senior Executive Six Sigma Training
2. Leading Six Sigma Management Training
3. Champion Training and Project Selection
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Workstream #3 - Employee Training &
On-Boarding
Workstream #3
Employee Training
& Onboarding
Client
Reaping Program Benefits
1. Black Belt
2. Green Belt
3. Yellow Belt
4. Design For Six Sigma
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Workstream #4 - Transition Training & Implementation
Workstream #4
Transition Training
& Implementation
Client
Prepared to Train Future Waves
1. Right to train, reproduce materials, receive
updates, content revisions and change
notices.
2. Train-the-Trainer
3. Transition Planning
Six Sigma Qualtec – All Rights Reserved
June 26, 2002
Six Sigma
Qualtec
Improving Your Business Results
Workstream #5 - Initiative / Project Management
Workstream #5
Initiative & Project
Management Activities
Client
Attains Self Sufficiency
& is Self Sustaining
1. Account Management/Executive Coaching
2. Evaluation and Certification System
Six Sigma Qualtec – All Rights Reserved
June 26, 2002