Human Resource
Management
• The purpose of this chapter is to thoroughly
familiarize you with the human resource
management process and the role of the
manager in this process.
• We will look at the essential elements of human
resources management and identify what is
needed to attract, develop, and maintain a
quality workforce.
1
Human Resource
Management
• A term used to describe the wide
variety of activities involved in
attracting, developing and
maintaining a talented and energetic
workforce.
2
Human Resource
Management
• It involves managerial responsibility
not only for staffing organizations
with capable workers, but also for
ensuring that their performance
potential is fully realized.
3
Human Resources
Management
• Attracting a quality workforce
HR Planning - Recruitment - Selection
• Developing a quality workforce
Orientation - Training and Development Career Planning and Development
4
Human Resources
Management
• Maintaining a quality workforce
Managing Retention and Turnover Performance Appraisal
Compensation and Benefits
 Labor Management Relations
5
Influences of the Legal
Environment
• HR management must be accomplished
within the framework of government
laws and regulations, which cover
activities related to:
Pay - Employee Rights - Retirement Occupational Health and Safety - Privacy
Vocational Rehabilitation
Employment Discrimination
Labor Relations
6
Employment
Discrimination
• "Employment-at-Will" Doctrine
1926 - Railway Labor Act
1935 - Wagner Act (NLRA)
1963 - Equal Pay Act
1964 - Civil Rights
EEO Act (Affirmative Action / EEOC)
1981 - Age Discrimination Act
1990 - Americans With Disabilities Act
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Human Resource
Planning
• The process of analyzing staffing needs
and identifying actions to satisfy these
needs over time.
• It must support the implementation of
strategies and advance the
accomplishment of key objectives.
8
Human Resource
Planning
• It is having the right people available to
do the required work essential to the
success of any strategy, and
• It is the responsibility of all managers to
ensure that all jobs in their work units
are filled with people who can best
perform the required tasks.
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Steps in the HR
Planning Process
• Review organizational strategies and
objectives.
• Establish and refine HR objectives and
policies to compliment the strategic plans.
• Establish HR needs……..via
Job Analysis
Job Description
Job Specifications.
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Steps in the HR
Planning Process
• Forecast....Project future staffing
requirements and anticipate internal and
external supply.
HR Audit
Replacement Charts
Succession Tables
• Take action…recruit - terminate transfer - promote - whatever….
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Attracting A Quality
Workforce
• The Recruiting Process
 Advertising of job vacancy.
 Preliminary contact with potential job
candidate.
 Initial screening to create a pool of
candidates.
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Attracting A Quality
Workforce
• Recruiting Practices
External
Internal
Traditional
Realistic
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Attracting A Quality
Workforce
• Making Selection Decisions
Application Forms
Interview or Site Visit
Employment Tests (Validity and Reliability)
Reference Checks
Physical Examinations
Analysis and Decision
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Developing A Quality
Workforce
• SOCIALIZATION
A process of systematically changing the
expectations, behavior, and attitudes of a
new employee in a manner considered
desirable by the organization.
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Developing A Quality
Workforce
• SOCIALIZATION
It begins with the initial Employee
Orientation and continues during later
training and development activities as well
as day-to-day supervisor-subordinate
relations.
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Developing A Quality
Workforce
• Training and Development
A set of activities that provides
learning opportunities through which
people acquire and improve job
related skills.
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Developing A Quality
Workforce
• Types of Training
On-the-Job
• Job Rotation - Coaching - Apprenticeship
Modeling - Mentoring
Off-the-Job
• Management Development
• Management Simulation Games
18
Developing A Quality
Workforce
• The Role of Performance Appraisal
The process of formally assessing
someone's work and providing feedback
on performance.
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Developing A Quality
Workforce
• Purposes of Performance Appraisal
Evaluation: Letting people know where
they stand relative to objectives and
standards.
Development: Assisting in the training
and continued personal development of
people.
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Developing A Quality
Workforce
• Performance Appraisal Methods
 Graphic Rating Scales
Narrative Technique
Behaviorally Anchored Rating Scales
Critical-Incident Techniques
 Multiperson Comparisons
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Maintaining A Quality
Workforce
• Career Development
A Career is a sequence of jobs and
work pursuits constituting what a
person does for a living.
• A Career Path
A sequence of jobs held over time
during a career.
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Maintaining A Quality
Workforce
• Career Planning
Is the process of systematically
matching career goals and individual
capabilities with opportunities for their
fulfillment.
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Maintaining A Quality
Workforce
• Career Stages
The Move to Early Adulthood
Mid-life Transition
Middle and Later Adulthood
A Career Plateau
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Maintaining A Quality
Workforce
• Retention and Turnover
 Promotions
Transfers
Layoffs
Retirements
Early Retirements
Firings
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Maintaining A Quality
Workforce
• Managing Compensation and
Benefits
Base Compensation
Fringe Benefits
Competitive Structures
Flexible Programs
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Maintaining A Quality
Workforce
• Labor-Management Relations
Labor unions are organizations to which
workers belong and which collectively deal
with employers on their behalf.
• Typical Provisions of a Union Contract
Job Specification and Work Rules
Seniority Provisions
Compensation
Grievance Mechanisms
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Legislation Governing LaborManagement Relations
•
The National Labor Relations Act
(Wagner Act) 1935
•
The Labor Management Relations
Act (Taft-Hartly) 1947
•
The Labor Management Reporting
and Disclosure Act (LandrumGriffith) 1959
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Bargaining Strategies
• Unions Use
• Companies Use
Strike
Lockout
Boycott
Strike Breakers
Picket
Injunctions
Slowdown
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Bargaining Strategies
• The Traditional Adversarial View
"Win-Lose”
• The New and Emerging View
"Win-Win"
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