What’s in it for Section 1104?
S. Douthat, L. El-Shall
AQS Section meeting 08-Sep-2014
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Member Leader Events – (Saturday & Sunday)
◦ Community Leadership Institute
◦ Section Affairs Council
◦ Annual Business Meeting
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World Conference – (Monday – Wednesday)
◦ Key note speakers
◦ Theme and focus areas for talks
◦ Exhibit Hall
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Focus – to provide member leaders access to
ASQ leadership and visibility for the strategic
planning of ASQ
Panel Q&A – open forum for questions
Café – allows for group discussion around
ASQ’s strategy
Section Benefit – awareness; ability to provide
input to senior leadership
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Build stronger rapport among senior leaders
and member unit leaders
Engage members in the understanding and
implementation of ASQ strategy
Enhance commitment to collaborative efforts
between and among all ASQ stakeholders
Provide member leaders’ input to ASQ’s
strategy
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State of the Society – Chairman
◦ Metrics on membership (~80K), countries active
(~136), Certifications awarded annually (~150K)
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Past-Chairman & CEO comments
2014 Strategic Plan
2014 Business Plan / Strategy Overview
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Q&A
Member leader stories
Café – small group discussion topics
◦ Making Global ASQ a reality
◦ Value of being a member
◦ Support ASQ leadership
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Section benefit – collaboration with other
member leaders
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ASQ Mission
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ASQ Vision
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Values
◦ To increase the use and impact of Quality in response to
the diverse needs of the World.
◦ By making quality a global priority, an organizational
imperative and personal ethic, ASQ will become the
community of choice for everyone who seeks quality
concepts, technology and tools to improve themselves
and their world.
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Providing value to Members of the Community
Innovation and Quality
People with passion and commitment
Teamwork and Partnering
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Transformation Imperatives
◦ Customer Engagement: providing value to our
members and enabling their success
◦ Aligned, empowered leadership throughout
◦ Global voice – more singing the song
◦ Impact – giving the gift of quality
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Objectives
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Increase impact
Grow MoC
Grow means
Improve process & operations
Improve workforce engagement
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Strategies
◦ Increase the value of being a member of the ASQ
community
◦ Support ASQ leadership and their efforts to serve
members of the community and ASQ’s mission
◦ Make Global ASQ a reality for the benefit of all members
of the community
◦ Leverage technology to deliver an even higher level of
value to the global quality community
◦ Grow ability to serve the needs of organizations to
increase their use/impact of quality
◦ Support the use of quality to make the world a better
place – quality is a gift
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Releasing Leadership Brilliance
Keynote Speaker – Simon T. Bailey
Message:
◦ Be a storyteller
 Leadership brand, connect with members
◦ Be sticky
 Hi touch; member interactions
◦ Be a sustainer
 Who are you and where do you want to be?
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Positioning Strategic and Business Planning in
your Member Unit
ASQ’s Guide to #Going Social
Be a Bookkeeping Boss: Financial Controls for
Member Units
Designing the Future of Member Service
SharePoint Power Hour
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Mastering Your Connected Community: ASQ’s
Online communities
Voice of the Customer: A Hands-on
Application of the Qualtrics Survey Software
Achieving Excellence: PAR and You
Section Benefit – more detailed information
on topics of interest; opportunity to ask
questions
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Overview of purpose and function of SAC / membership
Strategic Planning Exercise
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SAC business meeting
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Increase impact
Process improvement (policy review)
Improve workforce engagement
Grow means (revenue)
Minutes
Project approvals
Section internal controls update
Member leader training committee report
Section minimum requirements status report
Section benefit – understanding of governance model
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Keynote Speakers:
◦ Erik Wahl, Graffiti artist – disruptive innovation
◦ Robert Pence, President & CEO Freese & Nichols,
Inc. – continuous improvement using Baldrige
criteria
◦ Mike Abrashoff, Former Commander, USS Benfold &
author – engagement & culture; leadership story
◦ Alicia Boler-Davis, Sr. VP, Global Quality & Global
Customer Experience, General Motors Company
◦ Michell Rhee, Founder & CEO StudentsFirst – DC
School system improvements
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Customer Relationships
Risk Management
Building & Sustaining a Quality Culture
Making the Case for Quality
Quality Fundamentals
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ASQ Divisions
◦ Audit, Lean, Statistics, Quality Management, etc.
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Vendors
◦ Minitab, Northrop Grumman, Quality Council of
Indiana, JMP Software, Gemba Academy LLC, etc
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Bookstore
Social / Networking Events – meals, coffee
breaks