JOEL M. AXALAN
EMAIL: axalanjoel@yahoo.com
DUBAI, UNITED ARAB EMIRATES – Mobile: +971 55 9918780
CAREER OBJECTIVE
To be of service and connected with an established company where my skills and abilities can be
tapped and maximized effectively; any position that best suits my qualifications.
WORKING EXPERIENCES
DISPATCHING AGENT
ASIA BREWERY, INC. ( LOGISTICS )—Lucena City, Philippines
May 2, 2012 till August 30, 2013
JOB DUTIES and RESPONSIBILITIES:
Receives the feedback of customers and also provides information on products and services or puts it
through to the concerned department.
Ensures that the order placed by the client is shipped or transported within the stipulated time.
Handles that responsibility analyzing different records from the company or factory outlet for products.
Responsible for maintaining the records of insurance thereby processing documents.
SUPERVISOR
STARBUCKS COFFEE
M.H. Alshaya Co. LLC.- Dubai, United Arab Emirates
October 2009 till April 5, 2012
JOB DUTIES and RESPONSIBILITIES:
Supports the Store the Manager in daily operation.
Delegates or assigned partners in their respective deployment.
Manages the store and handles the system.
Ensuring all merchandise are in stock
CUSTOMER SERVICE / RECEPTIONIST
SYKES ASIA, INC. – Makati, Philippines
July 2008 till September 2009
JOB DUTIES and RESPONSIBILITIES:
Organizing and carrying out routine administrative work
Maintaining records
Dealing with incoming telephone calls and incoming e-mail
Responsible for guest’s hotel reservation
Assigned for booking business travel tickets
Application of visas to certain business trips for all department heads
CUSTOMER SERVICE
EnfraUSA SOLUTION INC,.– Manila, Philippines
September 2008 till May 2008
JOB DUTIES and RESPONSIBILITIES:
Provides excellent customer service
Accurately performs registration process for new and existing clients
Schedules appointments according to established procedures
SUPERVISOR
BREAD & CO – Dubai, United Arab Emirates
July 2006 till July 31 2008
JOB DUTIES and RESPONSIBILITIES:
Opening and closing the coffee shop.
Taking customers order.
Balance cash drawers and maintained high level of accuracy.
Performs related costumer service function.
Maintaining a high standard of cleanliness at all times in the area.
Ensures all orders are given correctly and served with proper sanitation.
Coordinating and work closely with the delivery personnel and conduct physical inventory.
Merchandise the product and ensure that all promotional activity is supported with the correct level of
stock.
QUALIFICATIONS
TSI Quality Services Person in Charge Level 2 (valid until 8th August 2016)
Shift Supervisor Training Program Certification (February 2011)
Coffee Master Certification (November 2010)
InStore Learning Coach (November 2010)
Barista Certification (April 2010)
Outstanding Sales Certification (September 16, 2010)
Starbucks Quiz Competition – 3rd place (September 1, 2010)
TRAININGS ATTENDED
SSV WORKSHOP (Shift Supervisor)
Starbucks Coffee – Dubai, United Arab Emirates (February 2011)
COFFEE MASTER
Starbucks Coffee - Dubai, United Arab Emirates (November 2010)
ISLC WORKSHOP CERTIFICATION (InStore Learning Coach)
Starbucks Coffee – Dubai, United Arab Emirates (November 2010)
BARISTA TRAINING PROGRAM
Starbucks Coffee – Dubai, United Arab Emirates (April 2010)
MAYBANK PHILIPPINES INC.
Quezon Avenue, Lucena City, Philippines
ON JOB TRAINING (School Requirement)
PERSONAL DATA
Date of Birth
Nationality
Religion
Civil Status
Passport No.
Visa Status
Visa Expiry
Education
-
REFERENCES
Starbucks Coffee UAE -
9 July 1979
Filipino
Christian
Married with 1 child
EB6325578
Visit Visa
May 18, 2014
Bachelor of Arts in Economics
Sacred Heart College, Lucena City, Philippines
Mr. Suresh Pillai – Store Manager
0508710445