Marketing text for CMC website
At The Mortgage Claims Bureau we understand that until engaging our services you may not have
explored the avenue of mortgage mis-selling claims. With this in mind we have developed some
standard text and pages that you may wish to add to your current website to allow you to hit the
ground running.
The text and pages listed are only a suggestion however and as they are formatted as a Word
document you can adapt and revise as you see fit. The standard pages are ordered as per the site
map detailed below:
Site Map
1) What is mortgage mis-selling?
This page gives an overall summary of why mortgage mis-selling claims exist, the background to the
problem and the key players involved, specifically the FSA. It acts as an introduction to the client.
2) Am I eligible...the golden questions?
The key message is found on this page; basically if a client is eligible then they need to answer yes to
one or more of these questions. Failure to do this results in no claim.
3) Supporting features for a claim
This page lists the supporting features of a claim, these are not strong enough on their own to create
a claim but do add weight to a claim resulting from a positive answer to the golden questions. Your
clients may already be aware of these reasons for mis-sell so it consolidates the message.
4) Make a claim today
If your client is eligible they will want to order a claim pack by completing this form they can.
5) FAQ’s
A standard list of FAQ’s that your client may ask you.
6) The claims process
A summary of the claims process in a flow chart so your clients can see how simple the process of
claiming is.
Page 1: What is mortgage mis-selling?
Prior to the credit crunch of 2007, the number of mortgages sold in the UK was at a record high.
Most of these were correctly sold, with many of those customers being given good and accurate
advice by lenders and brokers
Unfortunately, there were also significant number of unscrupulous lenders and brokers who sold
mortgages that were more financially beneficial to them and did not always have the best interests
of the customer at heart.
Today, this mis-selling is affecting large numbers of the population who have suffered financial loss,
had to re-mortgage to get a more affordable interest rate or become mortgage prisoners who
cannot afford or get out of mortgages deals that they should not have been sold in the first place.
The Financial Services Authority (FSA), regulate the financial services industry in the UK. They set
out clear guidelines and rules on how mortgage lenders and brokers must act when advising you on
your mortgage.
Essentially, a breach of these rules either through poorly advised mortgages or deliberate malpractice that has caused you needless financial loss is grounds for a claim.
In 2008 the FSA launched an investigation into the increasing number of complaints regarding missold mortgages. The result was some mortgage intermediaries received substantial fines for failing
to give appropriate advice and for not explaining the alternative mortgage products and repayment
methods available.
This has opened the door for millions of people, who have suffered through poor or unfair mortgage
advice, to claim compensation.
If you’re one of those people, then you’re in the right place to get your money back.
Page 2: Am I eligible....the golden questions
If you were advised to take out a mortgage it was not your fault if the mortgage you have now or
have had was inappropriate in the first place.
Under the FSA guidelines, the broker or mortgage lender has a duty of care, as a qualified expert, to
advise you of all the risks as well as the benefits to taking out the mortgage and fully explain what
mortgage products are available to you.
There are many different circumstances where mortgage mis-selling may have happened. If you can
answer ‘yes’ to just one of these three questions there may be a case of mortgage mis-selling:
1. Are you currently three months or more in arrears with your mortgage?
Yes
No
2. Have you changed your mortgage provider or re-mortgaged more than once in any four year
period since October 2004?
Yes
No
3. Did you take out a mortgage from any of these lenders prior to October 2004?
Yes
No






















Amber Home Loans
Birmingham Midshires
CHL
Edeus
First National
Future Mortgages
GE Money
G-Mac
Igroup
Kensington
London Mortgage Company
Mortgage Express
Mortgage Trust
Mortgage Works
Oakwood Home Loans
Paragon
Pink Home Loans
Preferred Mortgages
Rooftop
SPML (Southern Pacific)
The Mortgage Lender
The Mortgage Business (TMB)
If you have answered ‘yes’ to any of these questions then click on this link and complete our simple
contact form so one of our highly trained agents can get in touch to discuss your potential claim.
Page 3: Supporting features for a claim
If you can answer yes to one of the golden questions then it is highly likely that you have a claim,
however we often find that clients who state yes also have supporting feature for a claim. These
features alone are not sufficient for us to pursue a claim but they often add support to claims that
result from answering yes to the golden questions. There are several supporting features:
1) Your mortgage runs past your retirement age
This applies when the term of your mortgage will run past the age in which you told the mortgage
adviser you wished to retire. The person who sold you your mortgage should have satisfied
themselves that you were, in normal circumstances, able to afford to make your normal monthly
mortgage payment, even if the mortgage term goes beyond your retirement. If you were/are in the
fortunate position to have sufficient retirement plans, the adviser should have obtained evidence of
this from you and put a copy on your mortgage file.
2) You consolidated other debts into the mortgage
On the surface, debt consolidation looks like a positive thing. If you are paying a higher rate of
interest on a car loan, than on the mortgage you are being offered, why not consolidate it into the
mortgage? The problem arises when you look at the cost over the long term. If you have a 5 year car
loan consolidated into a 25 year mortgage then you will pay interest on that finance for 20 years
longer than you would have done originally. This puts you in a worse position than if you had a
higher interest rate initially and is therefore classed as bad advice.
3) You took out an Interest only mortgages without a setting up a way of repaying the
mortgage at the end of its term.
The broker should have ensured that a suitable means to repay the capital on an interest only
mortgage was in place at the time of advice e.g. an endowment, pension or ISA. Some mortgage
brokers recommended interest only mortgages with no repayment vehicles so monthly repayments
appeared lower or seemed more affordable because they knew a full repayment mortgage would
look expensive. It is not acceptable for them to have stated that you can sell the house to repay the
capital, because house prices may decrease as well as rise over your mortgage term, as in the
current housing market.
4) You were in employment, but were advised to take out a self certified mortgage
Self cert mortgages are offered to you when you cannot show proof of your regular monthly income,
such as those who are self employed. The interest rate charged is usually higher due to the risks
involved. Often if you could have proved your income, you could have gone with a cheaper lender.
5) You purchased your home under the ‘Right to Buy’ scheme
Right to buy schemes are used when you want to purchase the council house you are residing in.
Some mortgage brokers, upon seeing the discounted selling prices would add on excessive fees for
setting up the mortgage. These charges are also often hidden from the buyer and you are therefore
unaware they have been added to your mortgage.
Page 4: Make a claim today
Simply complete your details below and we’ll get a claim pack to you straight away.
Remember, if you have any questions regarding filling in your application, you can talk to one of our
experts between 9am and 6pm on xxxxxxxxx
Title*
Other
First name*
Surname*
Telephone no.*
Email*
Address*
Page 5: FAQ’s
1. How much compensation will I receive?
The amount of compensation you receive is case dependent and will depend upon the
nature of the claim submitted.
2. How long does the claims process take?
The average time for a claim to be processed once received is 7-8 months due to the
complexity of the arguments involved in structuring a claim.
3. Will a claim affect my mortgage?
No, the mortgage company must adhere to strict guidelines of fairness set down by the FSA
and must respond to every complaint made in a fair and impartial manner. They are not
allowed to change your mortgage terms and conditions just as a result of a complaint.
4. What will it cost me?
It will cost you nothing as we work on a no win no fee basis, we will only charge 25% plus
VAT of any compensation you are awarded.
5. What do I need to do?
You only need to complete our application form and sign and return our letter of authority
and we will do the rest.
6. I have mortgage arrears will this affect my claim?
No, we are still able to process your claim as long as you have not had your home
repossessed.
7. My mortgage is paid off can I still make a claim?
Yes you can
8. My brokers no longer trader can I make a claim?
Yes you can if we feel your broker was liable for the mis-sell we are able to pursue your
claim with the Financial Services Compensation Scheme. We would need to assess your
application to determine which party was liable.
9. I’ve previously submitted a claim and was told I had no claim, can I claim now?
We are the claims experts and have helped many people in the past in similar circumstances.
If you can answer one of our golden questions there is a high probability you will have a
claim.
10. My family member/friend sold me the mortgage should I claim?
We would pursue the sales person as well as the lender for a potential claim so if you are
uncomfortable with a family member/friend being liable then I would suggest don’t make a
claim.
Page 6: The Claims Process
Complete the application form and sign the letters of authority and return your claim pack to us.
Your case will be assessed by a highly qualified claims executive. If you have a claim then your case
will be passed to our processing partners
Your Mortgage paperwork is collated from your broker and lender and a detailed audit is carried out
by a specialist firm.
If they identify that you have grounds for a claim they will suggest to you the most appropriate
claims route - either via an in-house processing centre or through one of third 3rd party specialists
such as a solicitor or claims auditor.
If your claim is processed through a 3rd party specialists you will need to sign a fresh contract and
terms and conditions with them, (but the fee you pay remains the same).
Your claim will then be submitted to the broker, lender or Government compensation scheme and
pursued through to completion. This is the longest part of the process, but you will receive regular
updates until the claim had completed.