Exploratory Research Marketing Presentation
Raytheon’s One Force™ Suite
Contributors:
Andrew Gillett
Kristen Magness
Jenna Greenland
Janine Heflin
Eric Coates
Table of Contents
List of Illustrations______________________________________Page 3
Executive Summary_____________________________________Pages 4-5
Research Objectives_____________________________________Page 6
Methodology______________________________________________Pages 6-8
Results_____________________________________________________Page 9
Limitations________________________________________________Page 9
Conclusions and
Limitations________________________________________________Page 10
Copy of
Questionnaires___________________________________________Pages 11-27
A. Committed to Trials______________________________Pages 11-17
B. Non-Committed to Trials________________________Pages 18-27
Additional Resources___________________________________Page 28
2
List of Illustrations
Areas Covered
San
Bernardino
County,CA
21%
Riverside
County, CA
26%
Los Angeles
County, CA
37%
Orange County,
CA
11%
State of Utah
5%
Commite
d; 8; 42%
NonCommitted; 11;
58%
Percent Committed to Trials
3
Executive summary
The research conducted for the One Force
management personnel were contacted.
Tracker was focused in finding a niche
The methodology was by questionnaire
market and within that market, contacts in
either in-person interviews, telephone
which Raytheon representatives can
interviews and emails. Follow-up
contact for a trial in four to six months time.
information was mainly conducted through
The research team narrowed the market to
email and telephone. The questionnaire
first response teams where the capabilities
focused mainly on:

would be most useful. In this context,
contact was made with nineteen
The attractiveness of the features
offered by the One Force Tracker.

departments, various police departments of
Whether these features would have
different sizes and budget capacity
a use in the context of the
including county, city and university level. In
contacted department.
addition, fire departments, emergency
medical technicians, emergency
4


Whether the department would be
forty dollars, was met with a positive to
interested in a trial based on the
neutral response and an acceptable
information provided.
affirmation concerning the price. The
How much, if any, would they be
research, which was limited mainly to the
willing to pay for this service.
west coast, with a focus in Southern
The data was mixed, with mainly positive
California, shows that there is a need for
responses including requests to receive
One Force Tracker and the time to market
trials to more limitations within various
should be fairly soon. The information
departments, including:
technology divisions of various

Size of departments
departments, with a budget surplus, have

Budget constraints
been experimenting and in some cases,

Inability to contact key personnel
implementing various forms of

Reluctance to switch from current
interoperability in GPS and wireless
system
systems. The Orange County Fire Authority
Overall, the research team encountered
is a case in point, with GPS and white
positive responses to the capabilities of the
board features installed in all their fire
One Force Tracker, the ingenuity of the
vehicles and coordination between
design and usefulness of the technology
communication and data supplied by
offered, resulting in eight departments
information technicians. As a result, this
agreeing to a trial. Departments with a
shows that there is a need for this
desire to have a trial, the pay-per-month
technology and for One Force Tracker in
point, which was set from thirty dollars to
today’s market.
5
Research Objectives
1. Find an avenue for penetrating the market with One Force Tracker.
2. Focus in niche segments (First-responders, emergency management).
3. Develop questionnaire that accurately describes OFT features and develops dialogue
with consumers to the usefulness, adaptability and readiness to pursue a trial.
4. Distribute brochure provided by Gary Russell in person or via e-mail.
5. Gather information from questionnaires and input relevant data in database as a
resource for Raytheon representatives to follow-up with.
Methodology
Develop a cross-section of quantitative data that represents the niche population in the
following terms:
● Location
● Size of the department
● Current use of smart phones
● Local, state, federal level
● Interoperability in place within county (Police, fire, EMT, Search and Rescue,
SWAT)
Sample of standardized questionnaire
6
Questionnaire for One Force Tracker
Hi, my name is _____ . I am a student at Cal State San Bernardino. I am doing market research
project for a “client” on a new prototype communication device for first responders. If you have
a couple of minutes, can I ask some questions to see if you would be a good fit for a trial run of
this communication device?
The trial runs start in about 4 months and are about 4 weeks long.
1. Would you consider using a smart phone on the job?_____ Why
not?________________________________________________________________
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred)_______________
3. What is your current technology?___________________
4. Do you stay in cellular range?_____________________ If not, inform them of the Pico cell
tower.
5. Do you need situational awareness for key force members?__________________________
Explain what the features of One Force Tracker
FEATURES:
o Location (Situational Awareness) aka “Blue Force Tracking” if speaking to law enforcement
o Chat
o Collaboration (aka Whiteboarding)
o POI- Points of Interest (Similar to Google Maps, but can use any map software)
o Augmented Reality
o Navigation-Terrain Navigation
o Imagery/Video (Device in vest)
o Videocameras
o Biometrics
o Telemedicine
It comes with a sleeve which fits around the iPhone (give very limited details on this, as it is
classified).
o The sleeve is carries extra batteries for 12 hours total life.
o It is somewhat rugged (can be customized for more durable use).
o It can have a radio installed ( no cellular reception needed!) $1500/unit or
o No radio, just sleeve with batteries $300/unit
Follow-up Questions:
6. Do you have use for a tool that can do all this?__________________________
7. What are you willing to pay for this?___________
Give them our price.
1. Silver-Offers 1,2 and 3 (location, chat, collaboration) $30/per month
7
2. Gold- Offers 1,2,3,4,5 $35/month
3. Platinum- All features up to Imagery/ Video $40/month
8. Do you think this is affordable? Gauge
response.______________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
_____________________
9. Ask if they would like to be contacted later by a rep?
Collect information.
Name __________________________________
Job Title________________________________
Organization____________________________
City, State ______________________________
Phone _________________________________
E-Mail _________________________________
Additional Comments:
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Results
Objective
Of the sample contacted, what types of responses did the students receive from the
questionnaire, interviews, phone calls and e-mails and is the information useful for the
purposes of marketing the One Force Tracker. Other criteria included:

Openness to One Force Tracker and its capabilities
8

Consideration of integration of smart phones for supervisors and field officers

Current technology used in the field

Monthly fees for full or partial capability of One Force Tracker or

Licensing fee for use in the field

Adaptability of accessory sleeve and Pico Tower for interoperability

Willingness to a trial of One Force Tracker four to six months from now
Limitations
● Limitations included population sample limited to five students with no leads.
● Barriers and access to key people in the organizations that can make a definitive
decision to approve a trial.
● Limited mobility in terms of face-to-face meetings due to research groups
demographic area and resources.
● Limited amount of time to complete a thorough population sample
Conclusions and Limitations
Overall, the people that were contacted had a positive response to One Force Tracker
and the technology that it offers. Nineteen separate departments were contacted. There was a
higher success rate through face-to-face meetings over phone and lackluster response through
9
emails. Of the nineteen departments, eight organizations expressed an interest in doing the
trial, eleven departments could not commit to a trial at this time for various reasons.
The limitations involving various departments included the use of two way radios,
mainly built by Motorola, and the reluctance to implement a sizable scale change to the current
system. Of the interviews, some responses expressed a lack of resources due to their respective
budgets, many projects being undertaken, or interdepartmental policy constraints.
The time and resources available to make a more thorough sample was lacking,
therefore it would be in the best interest to include a broader demographic engaging
Emergency Management divisions and subdivisions, county and city communication liaison
officers nationwide for a minimum of six months or more.
If the sample that was tested provided the basis for a full-scale marketing research, the
results would be beneficial and could reach organizations that may gain from this technology,
but were unable to be reached because of the limited scope of this research.
10
Appendices containing copies of the questionnaires, etc.
Copy of Questionnaires
Candidates Contacts receptive to Trials
Chief Bueermann
Redlands Police Department
1270 W. Park Ave.
Redlands, CA 92373
Phone: 909-798-7681
All officers are issued iPhones and half of all employees have iPads. Chief is very committed and excited
to get officers the newest and best devices for his officers. Along with Apple products they use the
Samsung 800 MGHZ, XTS5000, & MDCs (mounted mobile dispatch computers that they use to run
plates, addresses, etc.). They were excited that the OFT would allow them to condense what the officers
have to carry. They would also want to link and view cameras that they have located throughout the city
on iPhones or iPads. The MDCs map routes when calls come in from location to location. They would
VERY much like to be considered for a trial.
Larry Gonzalez
Corona SWAT/ Metro Team
730 Corporation Yard Way
Corona, California 92880
11
(951) 736-2330
Larry said they currently use smartphones on the field (blackberry, iphone) but they are given to the team
for individual (personal?) use; he really likes the blackberry for the PIN feature to keep secured text
messages
-they use nextel, verizon, and At&t
-the team loves the push to talk feature of nextel; they usually stay within cell range and use HT
(handytalkies) when they are out of cell range and also used for tactical info that they don't want to use
cell phones for.
-the team currently find their picture mail useful (to send to negotiator)
-a problem they are currently having is the footage of the robots sent out cannot be seen within the
armored vehicle/tank, but can only be seen by a very large, bulky hand held monitor which is held by the
operators
-the team currently uses google maps for their gps system but also the city network/academy system that
bill binger setup and metamaps used in the helicopter
-larry asked if the biometrics is limited to the county/CALsystem; he wants to be able to check the ID of a
suspect who happens to reside outside of the county
-Larry thought the augmented reality and OFT mapping system would be useful features for their team;
he would also like if OFT could incorporate a feature similar to the push to talk on their Nextel phones;
Larry isn’t sure if they would use the collaborative planning enough to pay extra for it (their run ins are
pretty standardized and routine)
-their run in routine is either a dynamic entry or a search warrant; 6-8 guys "plow til you they get the
suspect"; they use a flash bang and order people to evacuate, then put the suspect in custody
-Larry says there might be some hurdles with getting the OFT: operators doing the missions do not need
ALL the features offered by OFT; however, lieutenants(19), captains (6), some sergeants, and team
leaders/officers(400), could use these features, but the 400 officers do not currently have smartphones.
12
-currently with a search warrant the helicopter and operator/scout on ground level take pics of the target
area and they google map it; he doesn't see how OFT would be any different
-Larry wants to do a trial, but if they purchase OFT it would only be for a few units (less than 50)
Liza Kester
IT Technician
Banning Police Department
Riverside County
Phone: 951-849-1811
Email: lkester@ci.banning.ca.us
Initial meeting/interview with Liza on Tuesday, Nov.2nd at 10am
-They do not use (and do not want to use) smart phones on the force because they break to easily
-They currently use Motorola radios because they are: more versatile, been around for a very long time,
have had very good & quick responses by their motorola service (technician/provider?), and there is not a
lot of current use of motorola radios in riverside county
-there are not any other features they wish they had other than what they have now with motorola
-Liza was most interested in the collaborative planning and pico cell (she can see how their force could
find OFT very useful)
-she said $30/month sounds very reasonable since it is less than they currently pay more for their monthly
service plan on their smart phones (however she is aware the OTF monthly plan would be in addition to
their smart phone plan)
-Patrick was who she called to find out how much they currently pay monthly for their phones used by the
force
-Liza said she was VERY interested in a 4-week trial (starting about 4 or 5 months from now) and expects
to hear from Gary Russell in about 6 weeks
13
Kari Mendoza
Support Services Director
Beaumont Police
Riverside County
Phone: 951-769-6062
Cell: 951-212-5534
Email: kmendoza@beaumontpd.org
Initial meeting/interview with Kari on Tuesday, Nov.2nd at 11am
-They DO currently use smart phones in the field (they use the droid which has touchscreen, but they
MOSTLY use "HTC o-zone" and "Motorola Q"s which do NOT have touchscreen)
-for the most part, they never leave the cell range area
-they only use (15?) PDA's on the field right now
-Kari said that she is impressed with the features of the OFT, but she isn't sure if they would there is a
large enough need to purchase a plan for their department (for example, they don't invade suspect's houses
to often)
- However, she DID say that specialized teams would have a very high need for the OFT such as
local/regional narcotic teams and regionalized SWAT teams
- she said they might be partnering with their local narcotic team VERY soon and would be interested in
getting them involved with the 4-week trial to see how they could use it as well
-they started using Raytheon's ACU1000 in the beginning of this year for large-scale events such as the
bike race and the cherry festival (so they are familiar with Raytheon's products already and are very
happy and impressed with Raytheon thus far)
-Kari said $30/month sounds reasonable and as far as the licensing fee, she would be willing to pay that as
long as it is a ONE TIME fee (meaning that a new licensing fee will NOT be required every time a
14
system upgrade or maintenance is needed).
-Kari will be expecting a call from Gary Russel in about 6 weeks to schedule a meeting to discuss the
details of the OFT and a trial.
Robert Stoffel
Director of Communications
Orange County Sherriff Department
Phone: 714-704-7919
Email: robert.stoffel@ocgov.com
Big proponent for interoperability, linchpin in current county plan, talked to him on phone 11/4
and said he would shop it around to key people. Researcher Andrew Gillett emailed him brochure on
11/4. Awaiting reply.
Researcher Andrew Gillett contacted on 11/12 by Mr. Stoffel via email. Mr. Stoffel has agreed to
the trial in the department and is looking forward to working with this technology. He was informed in
the trial would be starting in 4-6 months and he expressed a desire to have a meeting between Raytheon
and his radio and IT department to make sure the two systems will mesh.
He believes that there may be a need for it in the future for special units of the police force, but
not so much with patrol deputies. Supervisors and above you who do coordination may also benefit from
OFT. Researcher Andrew Gillett contacted Gary Russell to set up a meeting. Contacted Gary on 11/12 via
email.
Tom Thompson
Lieutenant
15
Hermosa Beach Police Department
Phone: 310-318-0336
Email: tthompson@hermosapolice.org
1. Would you consider using smartphone on the job? Yes Why not? Best way to communicate
on multiple platforms and retrieve data for viewing.
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred). We currently
have an Android based platform and it works pretty good. Depending on application, cost, etc
others would be considered.
3. What is your current technology?Our computers in the station use Windows 2003. Most of
our sergeants and detectives use regular cell phones provided by the department. Management
uses Android.
4. Do you stay in cellular range? Yes
5. Do you need situational awareness for key force members? Yes, It would be nice to be able to
view location and calls for service.
6. Do you have use for a tool that can do all this? We would have some use. Mostly it would be
to monitor activity during events, holidays, tactical deployment, etc.
7. What are you willing to pay for this? Our Android phones came at a low price of $49 each.
If we were impressed enough there is money available to make this purchase. It would more
depend and the technology and how it could help us.
8. Do you think this is affordable? Yes, very affordable.
9. Would you like to be contacted later by a rep? Yes
Chief Topolaski
Redlands Fire Department
16
525 E. Citrus Ave
Redlands, CA 92373
Phone: 909-798-7600
Dpt. uses mostly iPhones and some droids- Admin has been issued blackberries. Currently using
Motorolla 800MGHZ and 150MGHZ costing as much as $5000 per piece.
Mostly interested in a mapping feature that would allow easy, quick access to addresses & routes
that calls come from. (They currently receive calls & addresses and use paper maps on the way to
locations) They aren't very interested in white -boarding. They mostly do spur of the moment, mouth to
mouth communication/planning. They would like to be considered for a trial and are interested in the
newest technology.
Tom Weeks
Lieutenant
City of Corona Police Department
Phone: 951-736-2421
Cell: 951-207-2214
Email: weekst@ci.corona.ca.us
Researcher Eric Coates met with Lieutenant Tom Weeks on November 9, 2010 at his office at the
department. HE LOVED IT. He wants to set up a meeting with Raytheon to see a demonstration. He is
interested in all aspects of this unit. Lieutenant Weeks wants his management and small task teams to
potentially use One Force Tracker.
17
Non-committed to trial contacts
Lorraine Aleman
Information Systems Supervisor
Glendora Police Department
Phone: 626-914-8276
1. Would you consider using smartphone on the job? No Why not? Maintenance Cost
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred) iPhone
3. What is your current technology? Modems in the vehicle
4. Do you stay in cellular range? Yes
5. Do you need situational awareness for key force members? No
6. Do you have use for a tool that can do all this? Not at this time
7. What are you willing to pay for this?N/A
8. Do you think this is affordable? If we could eliminate duplicate costs for providing modems in the
patrol vehicles for the laptops as well as providing smartphones then it would seem more affordable. We
currently pay a monthly per vehicle for cellular on an unlimited data plan.
Additional Comments:
I do not think we would be a good choice for a 4 week trial because I do not think that we
would use the technology often enough to provide accurate feedback.
Kathy Ballantyne
Assistant IT Manager
Orange County Fire Authority
Phone: 714-573-6422
18
Spoke with Kathy via phone 11/2 to discuss her technology and OTF in a trial run. The Orange County
Fire Authority currently uses only Blackberry and Motorola. Kathy explained that OCFA already has an
in-house database that allows tracking, chat, and POI through her Blackbery system. She is not sure if the
other features will be something the department can use.Being out of cellular range is not an issue with
the in-house database system.
When asked about price, she replied that their budget is very tight and unless Raytheon is willing to
provide the Apple phones, the OFT and the service for free she would not consider doing a trial run. If
Raytheon can meet this condition, she will arrange a Battalion Chief to give OFT to his crew for testing.
The video/imaging point was met with resistance because admin. discourages pictures taken at the scene.
It may be a liability and an invasion of privacy for citizens. So, no on the imaging/video unless strict
policy is implemented. I told her I would pass the information on.
In my opinion, with their preference of Blackberries, their already in-house database and tight budget.
This department might have a minimal need for OFT. She said she would talk to her Lieutenant about
OFT, show him the flier, and try to get him to sit in on her future appointment with Gary Russell
Bill Barbe
Sergeant
LACO Sherriff’s Communication
Phone: 323-881-8021
Email: WDBarbe@lasd.org
19
It is an interesting device, however, we are pursuing similar technology along a different path.
Unfortunately I can’t answer your questions unless we were actively involved in the project. We are
prohibited from participating is surveys for products we don’t use. I would suggest you contact a smaller
agency as their policy would be less restrictive.
Bill Bunger
IT Tech
Riverside Police Department
Riverside Fire Department
Phone: 951-826-5441
Email: bbunger@riversideca.gov
Contacted 11/3/10
Information relayed:
I called Layden Hann - the IT manager at (951) 826-5311 who set up an appt for us to meet with Bill
Bunger (one of the many IT tech's for the city of riverside) who handles the IT for Riverside police and
fire dept's.
-Bill said the force currently uses Nextel (mostly Motorola and Blackberries) but looking into the iPhones
-he said they absolutely NEED the "push to talk" feature to be able to talk to other agencies
-the force is standardized on At&t 3g network (that's why they are looking into getting the iPhones)
-the mapping system currently used on the force is GeoFiles and academy maps in their cars
-the officers stay within cell range (that's good for OFT), but he noted that the Sheriff dept does not
-he said the features sound "nice" but they are not worth $30/month
-the collaborative planning might be more useful for the Metro team (aka. SWAT) bill said he would
contact Lieutenant Larry
20
Gonzalez from the riverside metro team at (951) 236-4681 and set up an appointment for us...but he
doesn't want US to call Larry
-the force currently uses the UFH frequency but other departments use the 800 or (OVH?) frequency; so
there is not a way for agencies using different frequencies to communicate with each other without going
through the dispatcher
-Bill asked if there was a way OFT could allow these agencies to communicate with each other using
radio or something like the push to talk feature (...anything that doesn't require dialing)
-Bill said the Riverside fire dept. uses radios (aka. "HT's" for Handy Talkies) and mobile data computers
with 4.9 wifi network using the At&t 3g network
-He said there would be no point in paying for the OFT on TOP OF what they currently pay monthly for
the smartphones they currently have which have many of the same features
-what bill would see as reasonable would be a one-time licensing fee (i.e. $30-$50 per unit with a
projected total of $10,000) for each unit integrated with OFT....and even an annual (i.e. $1,000)
maintenance fee would be reasonable
-he said the $30-$50 per unit would only be reasonable if there were MANY units purchased
-Bill said if the OFT would only be used for a smaller division, such as the metro team, $500/unit would
be reasonable plus additional yearly maintenance fees
-He said that paying monthly for each unit would add up to an outrageous annual cost compared to the
similar apps offered for a low one-time fee
-HOWEVER, if the OFT can offer a way for all agencies using different frequencies to communicate with
each other (something similar to the push to talk feature) he said THAT would make the OFT much more
valuable and worthy of a monthly fee
-Bill also gave us the phone# for the Batallion fire chief in Riverside who also oversees their IT (Bill
knows him well)
21
Allen Castellano
Lieutenant
Los Angeles Sheriff Department
Cerritos Substation
Phone: 562-860-0044
Email: Amcastel@lasd.org
1. Would you consider using smartphone on the job? No Why not? Not everyone assigned to Cerritos
Station has a smart phone. Cellular phones are not standard issued equipment to station personnel.
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred) No preference. I do not own
a smart phone and I am not familiar with them.
3. What is your current technology? Cellular phones are individually owned; therefore, technology varies
accordingly from person to person.
4. Do you stay in cellular range? Yes
5. Do you need situational awareness for key force members? Yes
6. Do you have use for a tool that can do all this? Yes
7. What are you willing to pay for this? Unknown. Cellular purchases on behalf of the Department must
be made by authorized personnel.
8. Do you think this is affordable? Unknown. Prices would have to be negotiated by authorized
Departmental representatives who can make purchases on behalf of the Department.
9. Would you like to be contacted later by a rep? No. I am not authorized to make purchases on behalf of
the Department.
22
Paul Cooper
Chief of Police
Claremont Police Department
Phone: 909-399-5401
Email: pcooper@ci.claremont.ca.us
1. Would you consider using smartphone on the job? yes
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred) Android at this point. Do
not have experience with the others because of connection issues/coverage with AT&T
3. What is your current technology? If you are speaking of cellular phone, we use some android phones
and some basic phones from Verizon
4. Do you stay in cellular range? yes
5. Do you need situational awareness for key force members? Not a need, but would be a nice to have
6. Do you have use for a tool that can do all this? sure
7. What are you willing to pay for this? $40 a month if we were go use this in conjunction with a phone
8. Do you think this is affordable? It may be affordable based on the number of units we used. We would
not be able to afford for all of our officers
9. Would you like to be contacted later by a rep? Not at this time
Bruce English
Battalion Chief
IT EMS Downey Fire Department
23
Phone: 562-824-1585
Email: bruce.english@downeyfire.org
1. Would you consider using smartphone on the job? Yes
Why not? DFD is currently are utilizing Blackberry’s, a Driod and Casio Gzone Ravine’s
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred) Blackberry
3. What is your current technology? Verizon Blackberry and a ATT standard phone
4. Do you stay in cellular range? No, Our units go out of cell range when in buildings and on wildland
incidents.
5. Do you need situational awareness for key force members?_ Yes, during incidents
8. Do you think this is affordable? Not sure I would have to review it more.
Scott Kovach
Support Services Supervisor
California State University, San Bernardino
Police Department
Phone: 909-537-7561
Email: skovach@csusb.edu
Spoke with Scott over the phone and he did not see a use for the One Force Tracker in his department. He
is the communication supervisor for the Cal State, San Bernardino Police Department. His officers do not
use smart phones in the field, and he doesn't believe the additional costs of carrying smart phones would
be worthwhile. He does not feel that the suite of features would benefit his department in the future.
Don Soderbloom
Disaster Preparedness Coordinator
California State University, San Bernardino
24
(909) 537-7477
dsoderblo@csusb.edu
Email correspondence with Mr. Soderbloom resulted in the following feedback of One Force
Tracker with regards to emergency preparedness and the budget crunch. The following consversation is
taken directly from the email received.
“Unfortunately, the feedback I’m receiving (or lack thereof) suggests that your timing couldn’t
have been worse. Everyone it seems is over-taxed at this time of year. This is no doubt due to the fact
that we’re all interested in ridding our desks of projects in advance of the holidays.”
“I took a closer look at the information you forwarded and the benefit to our military troops
engaged in battle and, to a lesser extent, police SWAT teams is evident, however, experience has taught
me that when dealing with academia less is more (you’re much better off keeping it simple). “
A follow-up email tried to get clarification into what “less” means regarding academia and when a better
time would be to follow up.
“The multi-user chat and collaborative planning capabilities are functions that would be of
greatest benefit to the University, as both could be used by emergency personnel to plan and execute
training exercises and coordinate a response to an actual emergency.”
“My contract expires at the end of the year and, since there is no certainty (given the State's
budget woes) it will be renewed, I'm hesitant to commit to any future projects. If I'm still here after the
first of the year, I would be more than happy to revisit the possibility of participating in a study.”
25
Don Wise
Executive Administrator
Glendale-Verdugo Fire Communications
Phone: 818-548-3313
Email: dwise@ci.glendale.ca.us
1. Would you consider using smart phone on the job? Yes
2. What is your favorite OS platform? (iPhone, iPad or Android is preferred) iPad
3. What is your current technology? MCTs
4. Do you stay in cellular range? Private RDLAP Data Network
5. Do you need situational awareness for key force members? Not at this time, but we like the idea
6. Do you have use for a tool that can do all this? No
7. What are you willing to pay for this? We are not interested at this time
8. Do you think this is affordable? For these prices it should also include satellite connectivity for
voice/data if needed
9. Would you like to be contacted later by a rep? No, we already have a contact, Mike Bostick
Scott Wolford
Statewide Interoperability Coordinator
State of Utah
Department of Technology Services
Phone: 801-538-3700
Cell: 801-707-4942
Email: swolford@utah.gov
26
This was taken from an email I sent to him on 11/9 and received a response on 11/10. Scott has
just gotten this position recently and has not been there long enough to establish contacts, but as a former
dispatcher in Utah mentioned that the P25 system does integrate GPS technology for ONLY emergency
vehicles including fire/police/EMT.
The P25 is the new two-way radios that use CAD/RMS software for tracking capability. He
believes the OFT to be a really good product, but as of right now, smart phones have only been issued to
administrators and front-line supervisors. He does not know how long until individual officers are going
to be issued smart phones. He has recommended that I pursue the SWAT officers in larger cities and also
volunteer search and rescue operations. He has not networked enough to know if there is need at present
for real-time information on the location of individuals.
27
Additional Resources
1. “FIrefighting RESources of California Organized for Potential Emergencies” (Firescope)
FIRESCOPE Board of Directors and the Office of Emergency Services Fire and Rescue
Service Advisory Committee
http://www.firescope.org/
2. First Responder Department of Homeland Security
http://www.firstresponder.gov
3. Interoperability Overview National Institute of Justice
http://www.ojp.usdoj.gov/nij/topics/technology/communication/interoperability.htm
4. Interoperability in Virginia Virginia State Interoperability Executive Committee
http://www.interoperability.virginia.gov/
5. Statewide Communication Interoperability Plans Department of Homeland Security
http://www.dhs.gov/files/programs/gc_1225902750156.shtm
6. Tech Solutions Department of Homeland Security
www.techsolutions.dhs.gov
7. Virtual Alabama Alabama Department of Homeland Security
http://www.dhs.alabama.gov/virtual_alabama/home.aspx
28
29
30