IT Support - Hardware Tech – End-User Training
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David G. Braun
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(503) 358-0113
braun.is.me@gmail.com
www.iambraun.com
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Major Skills & Competencies
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CompTIA A+ Certified Technician.
Strong leadership skills and teaching/coaching experience. (3+ years in a leadership role)
Excellent oral & written communication and interpersonal skills & customer orientation.
Advanced analytical and problem solving skills.
Attention to detail and quality.
Experience with mapping processes and workflows, driving continuous process improvements
Experience with tiered IT support for end users and devices both remotely and in-the-field. (including
desktops, laptops, tablets and smart phones)
Knowledge of network infrastructure support and latest endpoint technologies, including virtual
environments, usage of tablets within windows environments, security concepts, desktop support.
Knowledge of software and website design and development procedures. (Java, .NET, C++, CSS)
Knowledge of hardware and site-support/maintenance. Soldering, cable-pulling, troubleshooting.
Security Experience. Physical & Virtual. PCI-DSS.
Knowledgebase development and technical training/writing.
Education
AS: Computer Information Systems @ Portland Community College (2015)
Communications Coursework @ Hartwick College @ Greensboro College (‘00 – ’04)
Technical Work Experience
JAVS – Field Service Technician (Contract, 2015)
(Brian Kramer – Branch Manager - 503 572-5540)
o Installations and technical training on courtroom A/V. Duties included hardware and network
infrastructure support, application support, technical training, territory management, travel, and high
professionalism. Ability to read schematics. Soldering & small electrical troubleshooting. Work-fromhome/onsite support + service vehicle.
AlterNation LLC. – Freelance IT Support & Consulting (since 2013)
(David Tombleson – Client - 503-522-5530) (Greg Shafton – Client – 503-740-1711)
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PC Repair, Data Recovery/Forensics, Networking, Hardware, Backup/Imaging. Malware
removal/recovery. Security & design, cabling, and system performance monitoring & optimization. Enduser & endpoint training and support. Virtualization (VirtualBox). Peripheral support. Onsite support.
Heartland Payment Systems – Technical Account Manager (2009 to 2012)
(Kacie Long – Supervisor - 208-340-1075)
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Territory support of >800+ active clients. Remote/Onsite hardware, application, & network support of
payment systems. Business development and eCommerce support. End-user training. Endpoint device
support. PCI-DSS compliance. CRM & Ticketing systems.
Volunteer Experience
Cascadia Gracie Jiu-Jitsu – Assistant Brazilian Jiu-Jitsu Instructor (2nd degree blue belt)
(Tom Tegner – Head Instructor - 503-964-1405)
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Began training in 2011 under Bill Bradley @ Alive MMA.
Began training under Tom Tegner @ Life Tactics & Cascadia Gracie Jiu-Jitsu in 2013.
Received Blue Belt from Grandmaster Pedro Sauer in March 2015.
Started teaching beginner’s classes @ World Class Athletics in June 2015.
Overhills High School Football (Spring Hope, NC) – Assistant Coach (2011/2012)
(Robert Braun – Head Coach – 919-478-6080)
o Assisted football program with athletic coaching and mentoring.
o Motivational speaking.
Professional Teaching Roles
Jefferson Audio Video Systems (JAVS) (2015)
- Conducted end-user training.
- Created training presentation for Social Security Administration.
AlterNation LLC (2013)
- IT Consulting, End-user training. Marketing & business development consulting.
- Managed workflow and project planning for team of 3 technicians.
WyEast Tactical (2012)
- Supervisory duties for small security detail.
Heartland Payment Systems (2011)
- Conducted end-user training on endpoint devices, virtual terminals, security best
practices, and marketing/business development.
- Created process maps and produced technical user manuals.
Ricoh USA (2009)
- Conducted training of new major accounts team members.
- Oracle power-user/liaison between development team & end-users.
- Created process maps and produced technical user manuals.
BBH Media (2007)
- Tier 2 customer support. Provided escalation support and tutoring for new reps.
Please visit my website or check me out on LinkdIn for more details. Thank you!