CHAPTER 1
Project Charter
1.0 Project Background
Property (also referred as equipment or tangible asset) that is used in
the operations of a business. Example of property includes land, building,
devices, machines, tools and vehicles. The Property Management System
(PMS) is designed to simplify the management of all the properties that the
company owns. It is designed with a user-friendly interface that is easy to
work with. It enables to track down the property easily which allows to
categorize, search, filter and locate the property quickly. PMS preventive
maintenance tracking monitors the status of equipment whether it is in good
condition, under repair, in-used or disposed. It also provides notifications for
the property manager to be updated with the properties’ monthly or annual
dues. In such ways, the Property Management System (PMS), a
computerized system will improve the overall efficiency of the HR and the
logistics department.
1.1 Problem Opportunity Description
In this section, the proponents discussed the problems that can be
resolved by the computerized system which is the Property Management
System (PMS). These are the following:

No administrator control
Property management system is for administrator. Without the
property management system, the administrator cannot accept
approval request for new item or property. The property management
system manages or controls buying, selling, and junk of the property or
item. Risking without an administrator control can affect the company’s
operations and maintenance.
Service Management System - Property Management System
1

Unable to track down the property easily
It is difficult to track down the properties on whom or where it
place or used. Since most of the company still store documents in their
spreadsheets and cabinets, it is a problem to search through folders
and filing cabinets to get the information needed on-time.

Delaying of payments
Rental, license, insurance, lease and other payments that are
needed to pay are sometimes forgotten. It is one of many cases due to
lack of reminders because of hectic and time-phased schedule of a
personnel. Sticky-notes may be helpful for some instances but it was
not as effective as it can be. Delaying of payments will result higher
damage cost or penalty for the company.

Not detailed monitoring
Property number, name, description, image and etc. are the
information that can be showed when viewing the property, but there is
no information added on when the property repaired or how many
times that item repaired or who are the persons who already used that
particular item. Dealing with unexpected lost cannot be monitored
easily. Lost occurs when an equipment or asset that is expected to be
available is nowhere to be found. It could occur because a piece of
equipment was left at a job site or was misplaced by an employee. It
could also occur if an employee takes home an item at home and
forgets to return it.
Service Management System - Property Management System
2
1.2 Benefits
Property Management System provides a way to keep a log of all
activities associated with the assets of the company. It is one among the
most effective tool a company can get. When PMS is used effectively, the
positive side effects trickle down throughout a company, from the
management level to the mid-level coordinators to the employees on the
ground floor. It also helps make life easier for everyone who works in an
office building, day in and day out. The following stated below are a number
of the most important edges of PMS to its beneficiaries:

The Property Administrator/Manager
Property administrator/manager is the one who works on a daily
basis to handle myriad tasks that go along with running their buildings,
overseeing everything from the allocation of space and supplies to the
management of files on the computers. Managing an office building is
a Herculean task so it is a must to have software that can make his
work palatable. PMS is basically designed for the people-in-charge. It
can help him assure the high quality of both the equipment condition
and its performance. So PMS is not just a means of controlling
maintenance. It is a primary tool for improving maintenance
productivity.

The Employees
Every worker at every level of a company has a need to use
office resources efficiently, and PMS helps precisely with that. It will
increase productivity, by providing an easy to use, centralized point for
submitting requests for approval and automating the routing and
tracking process of property
Service Management System - Property Management System
3
It also helps to reduce time-consuming follow-up phone calls for request
status and more information. It can cut overtime significantly by reducing
the need for emergency maintenance and repairs. By scheduling
maintenance, maintenance staff can work more efficiently and effectively.

The Company
Computerized process lessens the work of the company
resulting to more comprehensive and reliable information. With the
help of passwords and other different safety options, PMS will able to
confirm that data has got to be confidential is kept confidential. Data is
compiled, stored, edited, and retrieved whenever needed. It lessens
paperwork, by which the PMS can capture the information instantly.
More benefits including less reliance on contractors, reduced
maintenance backlog, reduced cost per repair, improved morale,
better service and reduced follow-up required by supervisors.

The Proponents
PMS is a requirement for academic purposes that must be
created and developed by the proponents. It is a challenge for the
proponents on how will they to accomplish the task in the given date
and pass the subject. For the proponents it is not about the higher
grades they can get, but to create a functional and useful system to
develop their own programming, documentation skills and thinking
capabilities. The knowledge that the proponents learned from school
and perseverance they have had throughout the development is a
greater success for them to reach what they want in the IT industry.
Service Management System - Property Management System
4
1.3 Goals
This section describes the goals of the Property Management System
to be implemented, installed and addressed in finding the best solution to the
problem and these are the following:

Administrator (property / item)control function
The administrator function gets the control in managing
the approval of new item, disposal or for selling equipment
request. He can easily access the function needed.

Useful and reliable information
It will show all the needed information and categorize the
information depending on the user’s needs. It also has a history
record or report of the recent activities regarding the property.

Notification for payment
Avoid of delaying of payments. Monitor of the due date of
payments, the system will notify the user about the deadline of
payments before the due date happens
.

Detailed monitoring of property
All the information of the current property item should be
save, example of this is on where the item goes, the user
date, when the item repaired and until the item remove to
the company all the information involve in the company
was save.
Service Management System - Property Management System
5

Using the system and the database, the files are more secure
from unauthorized person. The needed information of property
is easy to locate or find by the personnel.

Property Management System is a monitoring system. It will show
all the needed information and categorize the information
depending on the user’s needs.

The proposed system automatically notifies the system user for
reminders like renewal of license and insurance to lessen the
delay of payments on the company.
1.4 Stakeholders and Clients
This section identifies the involvement of stakeholders and clients to
the project. They are the individuals, organizations and/or departments who
may have an interest in the outcome and will be affected by the project.

The Logistics Department
The logistics department is one of the stakeholders where the
proponents will be providing a computerized system, which is Property
Management System that can provide better tracking or monitoring of
property.

The Property Administrator/Manager
The property administrator/manager is the person who manages
the property that a company owns. He has the power to manage, control
and approve request of items. With the help of property administrator, the
proponents got a chance to know the business process of PMS.
Service Management System - Property Management System
6

The User
The user of the PMS is an employee or anyone who is authorized
to use it for company purposes.

The proponents
The proponents are the project team who were given a
responsibility to develop an enhanced and updated PMS. The project
study will measure the proponents’ patience and perseverance to meet
the requirements needed in order to produce efficient system.

The Proponents’ Adviser
The proponents’ adviser acts as a consultant to develop right
strategies in making the project study possible. He checks the
documentations and processes of the PMS to ensure correctness and
proper project as possible.

The Proponents’ School/Institution
The proponents’ school/ institution give the opportunity to prove
that the education it catered can compete globally. Through the school’s
support and supervision premises, the proponents can do the project
study for their own good and academic purposes.
All stakeholders are not equal, every stakeholder has his own
expectations, and requirements, and he should be handled the way he
expects. Knowing them, their needs, expectations, and requirements
increase the chance of a project’s success. If any important stakeholder is
missed
then
in
later
stages
the
project
manager
may
face
many difficulties e.g. causing a delay in project, cost overrun, and in the
most severe case – the project may be terminated.
Service Management System - Property Management System
7
2. Project Scope
The Project Scope pertains to the work necessary to deliver a product.
The work and resources that go into the creation of the product or service are
essentially the things that frame the scope of the project. The scope of the
project outlines the objectives of the project and the goals that need to be met
to achieve a satisfactory result. To define the project scope of the PMS,
objectives, deliverables and out of scope are identified and described below.
2.1 Objectives
This section describes the components or parts of the Property
Management System to be accomplished. Objective statements on this
section will clarify and demonstrate the boundaries of the scope under the
PMS.
Those figures below are the diagrams representing the processes
and functions of the Property Management System (PMS).
Figure 2.1.1 Property manager approval function
Service Management System - Property Management System
8
In Property Management System (PMS) there are two important
administrator functions where he can manage, control or monitor buying
and disposing of item or property.

New item request
The Procurement System (PS) manages the entire request
from them.
After that, PS will send the detailed report to the
property management system. Inside that report are the needed
item, who requested, purpose, item supplier, price and etc. If the
request has been approved by the property manager then the
purchase order request will be send to the billing system to pay that
particular item.

Disposal
In disposal item, the report will be send by the Warehouse
Monitoring System (WMS). It manages the report about disposing
of item to the procurement. WMS will report the items or equipment
which are subject to or a candidate for disposal to property
management system. The report is being managed by the property
management if it is for selling or junk item. If the property manager
has decided to sell the item, Property Management System (PMS)
will send a report to procurement to report the billing. In junk item,
the property management will send a report to the procurement for
disposing the item.
Service Management System - Property Management System
9
Figure 2.1.2 Property maintenance and monitoring

Property management system (PMS) manage barrowing and
returning item, change the information in the database when taking
or giving back the item to the company.

Repair and Lost are also managed by the Property management
system (PMS). PMS send the report depending on what happen to
property.

Rental, HR dog and etc., are still manage by the property
management even if the item or property is not own by the
company as long as the property is under the liabilities of the
company the Property management system (PMS) will manage it.
Service Management System - Property Management System
10
Figure 3.Payment monitoring (assets and liability)

Monitoring of deadlines and other needed to pay that involves in the
property are still manage by the property management system. It will
notify or simply remind the user through notifications that will pop-up
days or week before the due date. Property management system is
responsible for the monitoring of due dates to lessen the penalties
when the deadline over.
Service Management System - Property Management System
11
2.1.4 Property Management System (PMS) - Work Break Down Structure
The Work Breakdown Structure presented here represents all the
work required to complete this project which is the Property Management
System. The WBS for this project will be more aligned with the System
Development Life Cycle (SDLC) rather than focusing on the project
management process groups. This WBS will help the proponents to
understand the overall picture of what is going to happen next, without
having to be familiar with the project management processes.
Service Management System - Property Management System
12
2.2 Deliverables
Objective 1 - Property manager approval function
Project Deliverable
Work Products/Description
Administrator approval
The administrator approval will determine
the request whether to disapprove or
approve it. This form control the supply of
company in buying and selling property
New item request
These are the request for new item or
equipment for the company. It can be
approved and sent to the billing for
process, it can be ignored by the property
manager or stay on pending request,
disapprove the request and deleted from
the list.
Disposal
The part where the item or equipment is
needed to be disposed due to malfunction
or not being use for a long time. It can be
reported as disposal property but still the
report will be send to the Property
manager to approve it before the report is
process.
Selling
If the Property manager approved the
report about selling that particular
property, those reports will be sent to the
procurement to find a buyer.
Service Management System - Property Management System
13
Objective 2 - Property maintenance and monitoring
Project Deliverable
Work Products/Description
Property maintenance
It involves the maintenance of item or
equipment. Such as return, repair and
lost. Monitor the information of property in
the database.
Maintenance and monitoring
Maintaining and monitoring the item or
property status, checking of records.
Objective 3 - Payment monitoring (assets and liability)
Project Deliverable
Work Products/Description
Yearly payment
These are the expenses that were
needed to pay annually. Avoiding the
delaying of payment this form show the
detail about the year payments which
involve to any property. Examples of
those payments are renewal of license,
insurance and etc.
Monthly payment
These are the expenses that were
needed to pay monthly. . Avoiding the
delaying of payment this form show the
detail about the monthly payments which
involve to any property. Example of those
payment are the monthly rental and
monthly maintenance or checking of the
property
Service Management System - Property Management System
14
2.3 Out of scope
This section describes the items or functions that may be related to
the Property Management System, but it will not be managed as part of the
project. The following items are defining the out of scope under the Property
Management System (PMS):

Don’t have the list of suppliers and the price for item.
Property management system (PMS) doesn’t have the lists of all
the suppliers and buyers of property. The procurement has it.

Billing
When it comes in buying and selling, the payments are not
under by the property management. Property management is about
the logistic or supply not about the financials.

Delivery monitoring
Any transaction before the item was saved in the database is
not managed by the Property management system. So the delivery
date and time and other information are not under by the property
management.

Adding new property to the database
Warehouse can save information based on the request came in
the property, because they monitor the item after the transaction.
Service Management System - Property Management System
15

Assigning of property
Procurement and warehousing manage the request and save
new item information to the database then assign the property to the
user or giving any item to an employee.

`Stock monitoring
Since the procurement system manages about the request for
the company needed item and assigns the property to the user. They
are also responsible for the monitoring of stock in the company.

Managing and creating request
The procurement manages the request from the HR and creates
the detailed report if there is no available item in the database. Notify
the property manager for the new property item needed to buy.
3. Project Plan
The project plan defines the what, when, and who questions of system
development including all activities to be performed, the individuals, or
resources, who will perform the activities, and the time required to complete
each activity.
Service Management System - Property Management System
16
3.1 Approach and methodology
In this section, the proponents decide to use the System
Development Life Cycle (SDLC), primarily the waterfall approach that
must be considered and come together in order to develop a successful
project study. The SDLC is one approach to reduce the risk of failure. The
following are the phases which describe the methods used:
System Planning
In this phase, PMS is planned using a strategic approach. The
proponents evaluate the effectiveness in terms of meeting the entity’s
mission and objectives. This process includes general guidelines for
system selection and systems budgeting. The plan will change in a few
months, but much evidence exists that such planning pays dividends in
terms of effective IT solutions over the long term. During this phase,
several documents will be generated. They include the long-term plan,
and short-term IT budget, as well as preliminary feasibility studies and
project authorizations. Project proposals should have been documented
when submitted to PEC.
System Analysis
In the system analysis phase, the proponents gather information
requirements for the PMS. Facts and samples to be used in the project
are gathered primarily from end users. A systems analyst or developer
then processes the requirements, producing a document that summarizes
the analysis of the project. The result is some kind of documentation, such
as a systems analysis report. In effect, systems analysis illustrates the
entity’s ability to be thorough with its systems development.
Service Management System - Property Management System
17
System Design
During this phase the proponents analyze and design the system.
Using Diagram and other methods, it will show the blue print of the
system. Certain types of documentation created include use cases,
Unified Modeling Language (UML) diagrams, entity relationship diagrams
(ERDs), relational models and normalized data diagrams. The proponents
did a walk-through of the software or system to see if any defects in the
system can be detected during development. That walk-through was also
documented. The proponents also identified the hardware and software
that will be using throughout the project. It is a requirement for the
proponents to use Java Programming Language for the front-end and MS
SQL for the back-end which is implemented by PEC.
System Implementation
During this phase the proponents are going to finalize the PMS,
prepare the executable or installer of system and database to be tested by
individuals or organization. If errors or bugs occur, it is the proponents’
responsibility to refine the system. Implementation takes place after
performing test plan and condition. After passing the requirements, the
system is ready to be distributed to a company.
System Operation, Support and Maintenance
It is the final phase of the system development effort. Monitor and
support the new system to ensure it continues to meet the business goals.
The proponents are required to monitor the PMS at least once a month
after the implementation to make sure that it brings correct process and can
stay for a longer life span.
Service Management System - Property Management System
18
3.2 Project Timeline
Service Management System - Property Management System
19
Service Management System - Property Management System
20
3.3 Success Criteria
In this part of documentation, the proponents discussed the success
criteria that servers as a basis/ guide for the system to meet its goal and
objectives. It can be used to determine the success of the system and its
functionalities. Success criteria is the basis of good system it show the
characteristics of good system.
3.3.1 Accessibility- the system must be accessible for the authorize
personnel of the company such us admin and in charge Employee can do
when using it. It must be understandable or easy to manage by the user.
3.3.2 Accurate- Handles transaction correctly without discrepancies in any
form must be accurate.
Service Management System - Property Management System
21
3.3.3 Useful and timely information- the information must be up to date
whether daily weekly and monthly or even annually it can produce reliable
report for meeting or any case situation needs.
3.3.4 Efficient- the system must be fast and quality -assured. It should be
strong during employees’ peak hours to avoid disruption of work and
inconvenience to the customer.
3.3.5 User friendly- it means that the system must be easy to understand
and use whether the user is well knowledgeable
3.3.6 Reliable- the information shown in the system must be correct.
There’s a big problem if the information want to see by the user is different
from there what expected.
3.4 Issues and Policy Implementation
In developing an integrated system, there are issues that surely happened
before or during the finalization of the transaction between the other
subsystems.
3.4.1 Misinterpretation of system process- Probably the most common
issue that usually occurred. This is cause of unfamiliarity with the system
title itself that’s why research is needed to be done to clarify what the
system for.
3.4.2 Distribution of transactions- In distribution of transaction to one
system to another it had been made a conflict situation on how will one or
two transactions affect the whole process of the system. It was decided
that every transaction that will be having the same role, connection or
function with other subsystem must undergo consultations and doublechecking.
3.4.3 Connectivity of subsystem to another subsystem- It is said to be
the complicated part of integration. This may vary from two to three
Service Management System - Property Management System
22
subsystems that are really connected by main of transaction testing the
highest possibility of errors during data and transaction sharing can trigger
the transaction process.
3.4.4 Data sharing- Subsystem shared one to two databases from one
server. This kind of integration was the challenging part for the proponents
of each group that must be critically plan before doing it on hand.
3.5 Risk Management Plan
Risk management plan identifies the factors that can affect the outcome of
the project including major dependencies on other events or actions. In this
section, the proponents identify the risks and its impact on the project.
Risk management plan
L – Low 0 - 30%
M – Moderate 31 – 70%
H – High 71- 100%
Risk Factor
Negligence of
members
Financial problem
Wrong information
process
Probability Impact Risk management action
H
M
H
Contribution for the group activities
L
H
Analyze all gathered information
M
H
M
H
Miscommunication
between the group
members
Delaying of plan
Properly manage and monitor the
M
member by the project manager
Group
meeting
and
discussion
about the project and their task
Rescheduling the plan.
Service Management System - Property Management System
23
Aiming for a 100% correctness of
Adviser complaints
M
M
process to avoid the complains of
the adviser
Know all the process including small
Client complaints
L
H
and very important details to avoid
client complains
3.6 Service Transition
These are the requirements in using the propose system into the client
company:

Client should have computer(s) to operate the system.

Client’s computer must have higher specification in hardware and
software to avoid the problem in implementation process

Client must have knowledgeable user to run and manage the system
3.7 Options Analysis
In this section describe the alternative options that have been
considered as other approaches prior to the work that have been made any
importance between the client and the proponents.

The client has the right to decide whether they used the
Property Management System or still using the existing system.

If the system was rejected, the proponents have the authority to
sell it to other client/s prior to the rights and authorship of the
proponents.
Service Management System - Property Management System
24

If the system met the requirements and did hit the project
budget, the cost savings will be settled according to the deal
between the client and the proponents.

If the system has been remarkably compared to other system
with lacking of the functionalities that has been expecting, the
client have the rights to question the system and it is the duty of
the proponents to fix the problem respectively.
4.0 Technical Features
In this section, the proponents identified the possible technical features
that will be needed to develop the Service Management System – Property
Management System successfully. Technical features provide the possible
identification and description of the applications, software, hardware,
features, peripherals and some devices that will support the HRMS. The
following are the possible technical features under HRMS:
Front - End: Java Netbeans IDE 7.3 version
Java is one of the best programming languages for developing
system software. The proponents will use the Java Net beans 8.0 for
developing the front-end of the PMS. The PEC is requiring the proponents
for using only Java language for the PMS project.
Back – End: MS SQL
The MS SQL will serve as the back-end of the PMS. This
application is the database of the HRMS that will store all of the data and
information coming from the front-end of the PMS. Although there are
many of the database application to choose from, the proponents will use
the MS SQL as a part of requirements given by the PEC panels.
Service Management System - Property Management System
25
Operating System: Windows 7 Ultimate 64bit/ 32bit / Windows 8
The proponents will use Windows 7 and Windows 8 operating
system to develop the PMS. This is very commonly used operating system
today for desktops and laptops.
Memory Capacity: 2GB RAM
The memory capacity of the laptop or desktop must be at least 2GB
to avoid system error like loading of the applications.
HDD Capacity: 320GB
This is the capacity of the laptop that the proponents currently using
to develop the PMS. The applications like Java Netbeans and MS SQL
requires a huge amount of storage capacity.
5.0 Project Organization and Staffing
ROLE
Project Manager
NAME
Ramos, Christian
Joseph De Ocampo
RESPONSIBILITIES

Manages the team

Planning Strategy

Project Initiation

Project Control

Risk Management

Resolving the issues

Budget the project
Service Management System - Property Management System
26

Handling of business
rules
System Analyst
Amacio, Chanie De

System Design
Guzman

Technology Analysis

Business
Requirements

Analyze the audience

Documenting
the
process
Document Specialist
Visitacion, Clarisa L.

Craft the right message

Distil the message into
effective documents

Release
the
documentation

Evaluate the results

Analyze
business
process
Business Analyst
Bacay, Kenneth Ramos

Business plans

Monitoring

Translate
Business
process

Requirement
Communicate
Analyst
w/
clients
Service Management System - Property Management System
27

System Coding

Handling
System
Software

Lead Programmer
Development/Train
Arizapa, Michelle
subordinates
Quintela
programming
in

Develops programming

methods

Correct errors on the

system coding
6.0 Project Budget
Planning
Item
Description
Cost
Transportation
Transportation Fee of
member every meeting
P200 per week
Food
Food of member every
meeting
P200 per week
Consumable
Paper, Marker and etc.
P50 per week
Guide for creating the
Project manual book
document. Sample of
300 per member
documentation.
Service Management System - Property Management System
28
Plan Execution
Item
Description
Cost
Interview Transportation
Transportation fee of
member that conducting
the interview
P100 per interview
Food For Interview
Meal or snack
P150 per interview
Meal or Snack
P50 per interview
Request letter and
Questionnaire
P10 per interview
Item
Description
Cost
Proponent Transportation
Transportation fee of
member that conducting
the interview
P300 per week
Food
Meal or snack
P200 per week
Consumables
Meal or Snack
P50 per week
Printed Paper
Printed Documentation
P300 per copy of
documentation
Food for the Proponent
Consumable
Printed Paper
Documentation
Service Management System - Property Management System
29
CHAPTER 2
Related Studies and Systems
2.0 Introduction
In this chapter, it will show the originality and relevance of the
proposed system from the systems that had been researched. It is important
for a project to have a review of related studies to highlight difference in
opinions, contradictory findings or evidence, and the different explanations
given for their conclusions and differences by different authors.
2.1 Foreign Studies
2.1.1 CAFM Explorer: Property Management Software
CAFM Explorer provides a solution that enables you to effectively
manage a wide range of services under your management thus providing
information to Facility Managers and Contractors to optimize their
operation. The Property app enables you to establish a comprehensive
database of property information for any location, at any level of the CAFM
Explorer hierarchy.
Key features include:

Ability to manage single or multiple companies within one database

Easy navigational tree ensure simple management and retrieval of
all facilities information

Lease renewal, break clause and rent renewal tracking

Management of Health & Safety equipment and service request

Dynamic Link to property related Planned Maintenance activities

Storage and maintenance of hazardous element data such as
asbestos which can be easily imported
Service Management System - Property Management System
30

Ability to track condition of building elements including structure,
fabric and mechanical

Monitoring of building lifecycle costs and energy efficiency

Storage of all property related documents such as contracts, lease
agreements and Health and Safety documents

Easy to navigate storage of all company and property contact
information, including Fire Officers, First Aiders and Facilities
Managers

Generation of property management reports
Author: cafmexplorer.com
Date Published: 2012
URL: http://www.cafmexplorer.com/solutions/products/property-management/
2.1.2 Facilities Management Software
Managing assets is a critical component to the operations of any
facility or property. eMaint building maintenance software provides the
ability to identify, track, locate and analyze all of your corporate assets.
The asset explorer provides a user-definable "tree" view of assets, making
it easy to locate by the location, type, system or any other hierarchical
setting you choose. Keeping track of assets and their changing locations
is a challenge. eMaint gives you the ability to track asset locations so you
know where it is, where it's going and where it's been.
eMaint's web-based facilities maintenance software and property
maintenance software systems provide point and click access to all labor
and material costs right at the asset level. Gathering of all these costs is
accomplished through our powerful work order system.
Service Management System - Property Management System
31
Work Order Management
The eMaint Work Order center allows you to provide technicians
with a planned job, the proper procedures and the necessary parts and
tools they need to work without delays or interruptions. Labor, parts and
purchases are easily tracked on the work order, allowing you to quickly
analyze the costs associated with facility maintenance management.
With eMaint, you'll be able to calculate response time and
completion rates, track performance, and provide a feedback mechanism
to keep your internal customers aware of the status of their work requests.
Service Request and Maintenance Request Software
Work requests - whether from owners, tenants, staff, students,
teachers, customers -- are at the cornerstone of operations and facility
management. Let's face it: there shouldn't be a "one size fits all solution"
to managing work requests. For some organizations, simplicity is the key.
Our "You've got work" feature makes submitting work requests as easy as
sending an email. Other organizations require a more robust solution. The
"My Requests" feature not only provides a customizable form for detailed
entry of the request, it provides a requester control panel to view the
status of pending, open and past work.
Vendor Portal for Secure Access
The optional vendor portal feature makes it easy for vendors and
outside contractors to acknowledge receipt of work details assigned to
them, update labor, material and other costs upon completion of the work,
and attach documents and images to the work order.
Service Management System - Property Management System
32
Each vendor is assigned a unique login that grants them access
only to the information you choose to share with them in a fully
customizable view.
Key Performance Metrics
The Maintenance
Dashboards in
X3
property
and
facilities
maintenance software provides up-to-the-minute information on the key
performance metrics critical to your building maintenance program:

New work orders in last 24 hours

Percentage of work completed last week

Year to date number of work orders open

YTD Number of work orders completed

YTD Labor hours

YTD Material costs

Percentage of work orders over estimate

Turnaround times on work
Facilities Maintenance
Features in X3 CMMS Software
Benefits for Facility Managers
Work Request Management
Improve workflow efficiency and customer
satisfaction by providing a fast and easy
tool for submitting facility work requests.
Maintain customer satisfaction with
automated alerts when customer requests
are approved, rejected and completed.
Service Management System - Property Management System
33
Email Request Module
Enables unlimited number of customers to
easily submit requests via email that are
automatically captured in your eMaint
Request Center
Asset Explorer
User-definable "tree" view of assets,
making it easy to locate by the location,
type, system or any other hierarchical
setting you choose.
Asset Work and Charges History
Point and click access to all labor and
material costs right at the asset level.
Multi-Form Capability
Easily capture the right information about
your assets, regardless of the various
types of assets that you manage.
Provide an environment of the highest
level of customer satisfaction and asset
Facilities Preventive Maintenance
availability. Facility preventive
(PM) Management with Automaintenance ensures equipment is
Generate Capability and
maintained regularly, not just repaired
scheduling based on any trigger when it breaks.
calendar, meter or conditionAutomatically produce and email
based monitoring.
preventive maintenance (PM) work orders
to ensure compliance and maintain
optimum equipment performance.
Service Management System - Property Management System
34
Planning and Scheduling Tools
The "Planner" interface lets you see the
work that needs to be performed and
assign it to available personnel. The tool
includes customizable filters to view work
by building, department, problem type,
trade, or any other criteria needed to suit
your business process.
Inventory Control Tools
Reduce inventory spend and ensure the
right parts are available at the right time
Workflow Manager
Powerful configuration tool that lets you
"define rules" - from auto-assigning work
requests, to routing work orders via email,
to calculating response time and
completion rates -- and customize the
CMMS functionality to match your specific
business processes.
Facilities maintenance management gains
instant access to the key performance
metrics critical to your operations,
including:

Personalized Dashboards and
Reports
New work orders in last 24 hours
 Percentage of work completed last
week
 Year to date number of work orders
open
 YTD Number of work orders
completed
 YTD Labor hours
 YTD Material costs
 Percentage of work orders over
estimate
 Turnaround times on work
Service Management System - Property Management System
35
Cost Tracking and Repair
Histories
Easily capture labor, parts and materials
costs and measure maintenance spend by
building, department, customer, costcenter, line or any user-definable criteria.
Mobile solutions with bar coding
technology
Perform inspection rounds, manage work
orders, and control inventory using a
handheld device in the field.
Vendor Portal with Secure Login
The optional feature allows vendors and
outside contractors to acknowledge receipt
of work details assigned to them, update
labor, material and other costs upon
completion of the work, and attach
documents and images to the work order
via a secure login.
Private Label Option
With this optional feature, we will rebrand
our software to include your company logo
and corporate branding.
Author: emaint.com
Date Published: 2014
URL: http://www.emaint.com/facilities-maintenance-features/
Service Management System - Property Management System
36
2.1.3 OpenMaint
Open source solution for the Property & Facility Management; an
application for the management of buildings, installations, movable assets
and related maintaining activities
openMAINT helps the managing authority to know, organize and
update those data related to the asset inventory, in order to support their
decision and operative procedures.
A complete ready-to-use solution, i.e. it is configured with all
necessary base files, processes, reports and dashboards.
Has been customized in order to shape over the environment
where it operates, usually made up of procedures, documents, roles and
responsibilities, technical restrictions, textual data and geo-references,
external systems to interact, etc.
Complying with the rule, it can also be gradually activated with
successive extensions.
openMAINT is available with the functionalities needed to solve the
common management needs of the Property & Facility Management
Modules
openMAINT is made of the following modules:

Space & Asset Inventory

Economic Management

Facility Maintenance

Energy & Environment

Logistic Management

GIS
Service Management System - Property Management System
&
BIM
support
37
openMAINT provides the following base features, which are common to
the various modules:

Web based user interface

Text and graphic browsing through the objects

Complete history of the changes on any data card (versioning)

Rapid and analytical searching functions for every card attribute

Definition of filters and views for an customized access to data

classifications and lookups which can be autonomously customized

document file used to match every kind of file with every kind of card

workflow engine integrated with a visual editor for the graphic design of
processes

report engine integrated with the visual editor for the report design

possibility to define customized dashboards

complete outline of users, groups and permissions

interoperability with other applications through web service

CSV data import / export functionalities

possibility to configure and manage (task manager) automatic operations

possibility to configure connectors through external systems

possibility to autonomously model the data scheme:

creation of new typologies of objects (classes)

creation of new attributes on pre-existing objects (attributes)

creation of new typologies of relations among objects (domains)
openMAINT is based on CMDBuild software
It was developed by applying the most advanced planning
guidelines and the best technologies:
Service Management System - Property Management System
38
Service Oriented Architecture, organized in components and
services that cooperate also with external applications through web
service
Ajax user interface (Ext JS libraries) which grant intuitiveness in the
use of the application, interaction with ergonomics, fast slew rate and
minimal latency
Server components realized with Java, which does not depend on
the platform, is solid, scalable and largely used by big organizations that
want to develop web enterprise applications also thanks to the validity of
the J2EE specifications and to the libraries and products of third parties
which realize its services

PostgreSQL, the most advanced and secure open source database

the workflow engine Enhydra Shark

the report engine JasperReports

the document file Alfresco

the intranet portal Liferay

PostGIS,
GeoServer
e
OpenLayers for
the
support
of
GIS
functionalities

BIMServer and BIMsurfer for the support of BIM functionalities
Author: openmaint.org
Date Published: 2014
URL: http://www.openmaint.org/en/project/features
Service Management System - Property Management System
39
2.1.4 SimplifyEM Property Management Software
Property Management Software by TReXGlobal has never been
simpler than SimplifyEm.com. This FREE property management software
is easier to use than spreadsheets or other bloated financial software.
Property managers and landlords can save time and money through the
intuitive, simple design of SimplifyEM Property Management Software.
Many features such as automated tracking of rental income and
expenses, one-click Schedule E generation, a rent reminder page and
many others cannot be found on other rental property management
software. Property management company TReXGlobal is continuing to
add new features that its customers have asked for such as automated
mass emails for rent notifications, lease renewals and rent receipts. Tired
of filing cabinets overflowing with paper receipts, complex spreadsheets,
and expensive property management software? In just seconds, you can
enter leases, send invoices to tenants, track billing history, and charge late
fees. SimplifyEm Property Management Software eliminates hours wasted
on performing repetitive tasks like collecting rents and bookkeeping, so
you can spend more time saving money.
What's new in this version:
Version 2.0 adds Tenant Center. Lease Renewal, Rent Reminders and
Late Rent Pages, Mass Rent Reminders and Rent Receipt Emails.
Author: T-Rex Global
Date Published: May 12, 2012
URL:
http://download.cnet.com/SimplifyEm-Property-Management-
Software/3000-2057_4-10905762.html
Service Management System - Property Management System
40
2.1.5 Property and Asset Management
If your organization needs to hold and maintain an accurate record
of information on any aspect of its property portfolio, Manhattan offers a
world-class property management software solution.
Manhattan Property and Asset Management is the core of the
Manhattan property investment management solution. It provides the
capability to handle either simple or complex property data structures;
incorporating owner, landlord, site, land, property, tenant, customer,
occupier, lease and agent relationships. Setup is extremely flexible, with
users having the ability to modify or edit fields and configure screens
around data types.
For transaction management, Manhattan property management
has comprehensive, project based acquisition and disposals functionality.
While an event-driven diary management system that helps manage
common critical dates such as rent review, allows user-defined warning
periods and is compatible with third party email applications.
Property Management Software Benefits

Maximize income and reduced expenditure

Never miss an important event, such as break
dates, lease renewals and rent review with
comprehensive diary management

Streamline reporting and data presentation

Improve
interaction
and
relations
between
stakeholders with web portals

Easily monitor supplier Service Level Agreements
(SLAs) with automated alerts and processes

Automate key business processes within-built
workflows
Service Management System - Property Management System
41

Support cross-border portfolios with asset type
and country specific functionality
Functionality

Core property database

User-defined field sets

Lease and rental management

Acquisitions and disposals

Diary System

Web portals

On-screen reporting

Search facilities

Document management

GIS integration

Executive dashboards
Author: manhattansoftware.com
Date Published: 2014
URL:
http://www.manhattansoftware.com/solutions-emea/property-investment-
management-software/property-and-asset-management-software.html
Service Management System - Property Management System
42
2.2 Local Studies
2.2.1 Property Management System
For property traders, property maintenance and also management
ought to be of perfect significance if one desires to achieve optimum worth
in the market for their particular property. Nevertheless, numerous
proprietors tend to ignore the importance of property management either
because of insufficient knowledge about the problem or even they are
unable to garner adequate time to consider numerous aspects related to
the property. Several traders even tend to refrain from managing their own
property as they discover the job troublesome and demanding. In these
types of conditions, registering for a great online property management
system can be a helpful alternate.
In the last handful of decades, technical advancements have
performed a significant part in enhancing general effectiveness,
reorganizing procedures and also assisting property traders and property
administration firms obtain ideal control over their property management
problems. A property administration program can be merely understood to
be a software program designed and designed with the objective of
assisting clients handle and obtain optimum manage over every aspect
associated with their property. At the moment, property management
systems are now being utilized broadly in a number of sectors such as
real estate, consumer banking, hospitality, logistics, hotel management, as
well as managing intellectual property problems. Additionally, there are
various kinds of property management techniques available for sale,
thereby complicated users about which to pick.
Service Management System - Property Management System
43
On this regard, here are referred to some essential factors that will
help in selecting a property management system.
Exactly why do you want a PMS? : It is important to address this
problem and so as to choose software program that's aptly ideal for one's
requirements and needs. For instance, a PMS necessary for a hospitality
industry must have functions that can relieve out visitor reservation, help
fast check-in, improve efficiency and produce a much better visitor
encounter. Alternatively, a PMS ideal for a property proprietor should have
procedures where one can preserve tenant database and manage
problems related to property upkeep. An adequately chosen and set up
property administration program can easily simplify your business
procedures considerably, thereby making your lifetime simple and also
comfy. Additionally, it is possible to get rid of human mistakes and improve
effectiveness
by
replacing
manual
procedures
with
user-friendly
interfaces.
Realize your requirements: Anytime you are planning to implement
a PMS within your business, it is necessary that you simply understand
what you actually need. Because of this, it is important to connect to all
those individuals who will be while using system straight or not directly. In
this way, one can obtain insight into their requirements and needs that
they really feel can improve their effectiveness and also make their own
jobs easy but fascinating. Additionally, one must actually take into account
viewpoints of individuals not really thinking about applying the system and
include their issues whilst looking out for a PMS. Furthermore, make sure
to consist of your technical personnel in these types of discussions as they
are the individuals concerned with the setup, integration and execution of
the system.
Service Management System - Property Management System
44
Make a checklist and obtain estimates: Make a summary of
functions that have been suggested. Generally, these types of lists usually
consist of a few features which are absolutely necessary, while others
may be very easily overlooked. Thus, whilst planning a summary of
requirements and needs, it is very important segregate features
depending on the needs. When the checklist is actually prepared, one can
right now proceed using the purchasing procedure. Because of this, one
has to consider choices which fulfill the needs you have and suits in your
budget.
Think about your budget: It is important to determine how a lot one
can manage on obtaining a property management system. Currently,
there are lots of property management techniques available in the market.
All these techniques vary from each other in terms of features provided.
Appropriately, the cost variety also differs. By identifying the budget,
choice becomes simpler as one can easily get rid of options which are
outside the range.
Jinisys Software offers 4 types of property management system
namely,
condominium
property
management
system,
real
estate
management system, cemetery or entombment management system and
parking management system.
Property Management System allows the company to keep track of
lots/units per property, their current value and their status. The system
provides a tool for the company to easily manage pricing, payments, and
Service Management System - Property Management System
45
sales of units/lots. Also, it keeps track of payables for broker’ commission
and receivables for monthly amortizations.
The property management system is divided into two parts: web
based and desktop application. The web based provides a real-time view
for broker on lots/units' current status per property while the desktop
application provides all other functionalities. The system will also be
integrated with another accounting or ERP back-office system.
System Requirement
Server
Workstation
Service Management System - Property Management System
46
Author: jinisyssoftware.com
Date Published: May 2014
URL: http://jinisyssoftware.com/property-management-system/#.VAhtUONdXro
2.2.2 OneSite Property Management Software
The RealPage multifamily property management suite gives you an
integrated, end-to-end workflow to smartly manage all your property
operations – from prospects to residents to site and corporate operations
– for enhanced productivity, reduced costs, and maximized revenue.
RealPage’s OneSite Leasing & Rents is an end-to-end, web-based
property management software solution used by various types of
multifamily property management companies to manage the complete
renter lifecycle.
It features powerful back office financial accounting and automates
property leasing, management, compliance and accounting activities. It
expedites and simplifies processes for leasing staff, like maintenance
requests, and serves as a powerful CRM tool for guest card management
and building relationships with prospects and residents.
Service Management System - Property Management System
47
OneSite also provides greater visibility into rental property
operations and financial activities for owners and managers. With
integrated document management, facilities, purchasing and central
reporting, OneSite is an essential system providing multifamily portfolios
all the resources they need for operational success, optimum efficiency at
the property and increased NOI.
OneSite Leasing & Rents Commercial is a powerful on-demand
management tool that gives owners and managers the ability to monitor,
analyze and execute standard policies and procedures for their
commercial office, retail, industrial, and mixed-use assets. It simplifies and
automates property management and lease administration, and helps
owners increase revenue and recovery potential by enabling the creation
of standardized or custom expense recovery methods for tenants.
Author: realpage.com
Date Published: 2014
URL: http://www.realpage.com/onesite/
2.2.3 Optima Property Management System
Optima PMS is a world leading Windows based Property
Management System that incorporates the latest in advanced technology.
It is designed to provide all the features of a sophisticated Front Office
system linked with other computerized hotel applications on the same
relational SQL database.
Service Management System - Property Management System
48
EFFICIENT MANAGEMENT
Optima Property Management System places all the vital
information needed for optimum operation at the manager's fingertips. All
information can be viewed on-line, printed in a large variety of reports or
shown on graphs. Advanced icons and color-coding give the managers an
excellent overview of all hotel operations and allow them to maintain
precise management controls. It is a profitable marketing tool, as it
captures a wide range of data needed to make the correct marketing
analysis. Information analysis is simple and precise, emphasizing
revenues, budgets and yearly comparisons in combination with data of
occupancy, segmentation and other guest information.
Optima PMS enhances reservations management, streamlines all
accounting and billing, upgrades guest services, boosts staff productivity
and improves marketing and sales performance for all types of hotels. It
provides the hotels with all the tools necessary to give better, more
personal and more efficient service to the guests, the result being an
increase in the average price and the occupancy of the hotel, in an
environment that is constantly more demanding and more competitive.
EASY, FRIENDLY OPERATION
Optima Property Management System has a unique open
architecture as a result of using standard industry development tools such
as Power Builder. The Windows Graphical User Interface helps simplify
data entry, management inquiries and financial reporting. The simple user
interfaces also makes learning and using the system easy and quick, no
matter how big your hotel.
Using any combination of keyboard, touch screen or mouse, the
user can easily enter any data into the system and retrieve all the
information easily, quickly and efficiently. Optima is designed for simple
Service Management System - Property Management System
49
operation and maximum flexibility in functionality and performance that
creates a profitable and smoother operation.
FLEXIBLE, CUSTOMIZED CONFIGURATION
Optima PMS has a flexible, open architecture that makes it simple
to define according to each individual hotel requirements. The hotel may
define its rooms by their features, group them together into different
buildings, wings, room types and room categories. It may also define
unlimited number of user-defined packages and plans, connected to
different prices controlled by a sophisticated rate management. It handles
travel agents, tour operators, companies and other kinds of customers
each with its own contract and room allocation. Other services can be
easily defined in the system including fixed or flexible prices.
Accommodation rate tables are as flexible as they can be and can be
entered in different formats.
Optima Property Management System main advantage is that it is
designed to meet each hotel's needs and procedures and not vice versa.
UNIQUE ADVANTAGES
Optima PMS includes some unique features such internal revenue
management tools, internal and central data warehouse, dynamic reports
and graphs, daily snapshot reports sent to selective managers and owners
by e-mail, advanced modules supporting high levels of guest service,
internal and external CRM modules and Guest Service Centre program.
Optima streamlines processes allowing staff to give more attention to the
guests on one hand and save labour costs on the other.
Service Management System - Property Management System
50
OPTIMA PMS INCLUDES THE FOLLOWING MODULES:
The reservation module
• Room availability with drill down to a single reservation.
• Direct reservation from price quotation.
• Flexible rating and automatic calculation of the value of a reservation.
• Sharing and group member invoicing.
• Group Master accounts.
• Easy blocking for guest’s special requests.
• Comprehensive special services set-up, easily customized for each
hotel.
• VIP types and levels.
• Partial or fully automatic allocations depending upon reservation.
• Special requests automatically incorporated into the reservation from the
guest, group, agent or company history.
• Automatic commissions’ management
The guest reception module
• Clear, concise and quick check-in and walk procedures.
• Comprehensive guest history including preferences and photo
identification.
• Full primary and secondary agent history.
Service Management System - Property Management System
51
• Agent and company contracts.
The accounting and billing module
• Handles all aspects of multi-currency transactions and all types of V.A.T.
• Invoicing for non-room folios.
• Automatic cash flow calculation and control for each front desk agent at
any time.
• Automatic night posting.
• Advanced, easy to use city ledger (accounts receivable) module.
• POS and telecommunication charges transferred instantaneously to the
guest’s account.
• Automatic commissions deductions and reporting
Housekeeping and maintenance module
• Housecleaning assignments are prepared quickly according to
predefined parameters of work.
• Job orders are automatically sent to the maintenance department .
General system module.
• Log book
• Concierge information listing.
Service Management System - Property Management System
52
• Guest message and guest locator modules.
Report module with an extensive report generator
• Versatile reports for all levels of management.
• Statistical reports
• Occupancy and work assignment forecasting reports.
Author: silverbyte.com
Date Published: 2010
URL: http://www.silverbyte.com/optimapms.html
2.2.4 Rent Manager
Comprehensive, Adaptive, Transformative Software
Rent Manager® is a completely integrated property management,
accounting, contact manager, and facility maintenance software suite. You
get the sophistication your back office personnel require and the simplicity
your managers need to be more productive and efficient. Available as a
stand-alone or cloud-based product, Rent Manager is a proven solution for
companies that manage all types of multifamily, single-family, and
commercial properties.
Rent Manager provides a robust accounting system that includes
general ledger, accounts payable, accounts receivable, budgeting, and
drill-down financial reports that integrate seamlessly with a powerful
property management/CRM database. Exceptionally customizable and
ideal for properties of every size, Rent Manager enables you to increase
Service Management System - Property Management System
53
your productivity by organizing rental and maintenance information,
reducing delinquent accounts, and automating all accounting and
reporting.
KEY FEATURES:

Double-entry accounting

Keep your accounting in balance at all times.

Prospect and lease management

Manage potential customers, marketing campaigns, and leasing
agent performance.

Built-in work order management

Track items and inventory, manage projects, and create and print
work orders.

Follow residents through the entire lease cycle

Track everything you want to know about your tenants, roommates,
businesses, etc.

Integrated ACH and credit card processing

Receive electronic payments from residents and pay owners and
vendors online, in real-time.

Built-in marketing features

Track
marketing
campaigns,
prospects,
and
quickly
post
advertisements to Craigslist®, Zillow®, and Trulia® with a few
clicks of the mouse.

Manage and reconcile CAM**

Charge and reconcile CAM expenses using a variety of distribution
methods.

Extensive permissions and security

Control what each user can see and do within the program.

Virtual Post Office (VPO)
Service Management System - Property Management System
54

With one mouse click, Rent Manager handles the printing, stuffing,
and mailing of letters and statements for you.

Integrated VoIP with NDT***

Make, receive, and record phone calls directly through Rent
Manager using our advanced Voice over Internet Protocol system.

Comprehensive utility billing features**

Handle meter reading, billing, and collection without paying a thirdparty vendor.

Bird's Eye View mapping**

Create aerial-view pictorial maps of your properties for visual
reporting.

Integrated report writer**

Design your own reports with the information and calculations that
you need.

Manage owner-financed loans**

Track everything from loan terms, rates, and conditions to payment
scheduling.

More than 250 built-in reports

Examine and assess every aspect of your business with our
expansive reporting suite.

Drill-down reports

Click on a value in a report to trace its source and see how it was
calculated.

Outlook® and Google Calendar™ integration

Sync your personal calendar with the calendar in Rent Manager
and never miss another appointment.

Customizable screens, toolbars, and fields

Change the look-and-feel of Rent Manager to meet the needs of
each employee.

Custom document templates
Service Management System - Property Management System
55

Type keywords and Rent Manager searches its entire database for
matches.

Available as a stand-alone or cloud-based product

Choose the version that best fits your business needs.
Author: rentmanager.com
Date Published: May 1, 2013
URL:
http://www.rentmanager.com/PropertyManagementSoftware/ProductInformation.
aspx
2.2.5 OnSite Property Manager
Affordable, professional rental property management software that
increases income, improves efficiency, and fills vacancies faster.
Benefits

Affordable

Paperless Office

Easy to Use

Saves Time

Increases Income

Safe And Secure

Office Mobility

Multi-User Access
Features

Auto-Posting Charges

Move-In/Move-Out

Document/Photo

Owner Reporting
Storage

Paperless Work Orders
Expense Tracking

Preformatted Letters

Service Management System - Property Management System
56

Rent Roll Format

Vacancy Advertising

Role-Based

Variable Rental Terms
Permissions
Here are just some of the newest features we’ve added in response to our
member requests:

Operating Statement - rolling 12 month report showing income,
expenses, and account balance(s)

Batch Payments - for recording multiple checks or payments at one
time

Tenant Highlighting - 5 colors for you to choose from and use for
your own purposes

Postcard Printing - so you can save money if you mail tenant
invoices

Rent Roll Filtering - new unit status icons and over 20 ways to filter
your Rent Roll page
Service Management System - Property Management System
57

Color Preferences - set your own colors for debits, credits, and
balances on the transaction page

Report Preferences - choose dates/periods, sort columns, email or
open in Excel with 1 click

Administrator Report - logs common tenant and financial actions
performed by users

International Date Formats - 9 different date formats to suit
countries around the globe
Author: onsitepropertymanager.com
Date Published: 2014
URL: http://www.onsitepropertymanager.com/features/
Service Management System - Property Management System
58
2.3 Synthesis and Relevance to the Study (Matrix Comparative Analysis)
Foreign Related Studies
FEATURES
R1
Easy navigation using
category to ensure simple
management and retrieval
of all properties
information
Service request and
maintenance request
Lease renewal, rent
renewal tracking
Portal with secure access
Storage of all property
related documents
Items, space and asset
tracking
Lease renewal, rent
payments, expiration
notification
History recording
Generation of property
management reports
Preventive maintenance
management with
autogenerate capability
and scheduling based on
any trigger-calendar,
meter or condition-based
monitoring
Rapid and analytical
searching functions
Definition of filters and
view for an customized
access to data
Log Trail Report
Data import/export
functionalities
Email request Modules
Mobile solutions with
barcoding
Web-based user interface
R2
R3
R4
R5
Service Management
System
Property Management
R10
System
Local Related Studies
R6
R7
R8
R9
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Service Management System - Property Management System
√
59
An analysis of related studies and systems can help the proponents to
understand many factors of a complex issue and at other times, such as analysis
can lead to a new possibility that can be researched upon in the current project.
CHAPTER 3
EIS PROJECT MANAGEMENT AND DEVELOPMENT
3.1
Risk Mitigation, Monitoring and Management Plan
1.0
Description
This section gives a general overview of the Risk Mitigation,
Monitoring and Management Plan for the subsystem Property
Management System (PMS)
1.1
Scope and Intent of RMMM activities
Risks on software development project must be
successful software system. Lack of defined approach to risk
management is one of the common causes for project
failure. To improve project chances for success, this work
investigates possible risk impact areas to perceive a
foundation that can be used to define a common approach to
software risk management.
1.2
Risk Management Organizational Role
Stakeholders who are involved in the system
development also have corresponding responsibilities or role
in managing the risk. If only if everyone did their role before
or during the system development.
Service Management System - Property Management System
60

Software development can avoid risk by determining what
really is included in the subsystem, product size and
clarifying what can the subsystem do for the user.

The proponents can avoid risk by keeping themselves
informed and knowledgeable about the project they’re
working into.

The company that had been interviewed can help avoid the
risk by providing all necessary information about the
business process of the system.

The proponents can avoid the risk by estimating earlier on
how much will it takes in making the project to provide
sufficient resources for it.
2.0
Risk Description
This section describes the risks that are likely to be encountered in
this project.
2.1
Risk Table
The following table describes the risks associated with the project.
The appropriate risk category, probability and impact are given.
2.1.1 Description of Risk m

Development Risk:
This risk involves problems such as insufficient resources
and misused of strategies that may occur during the
development of the subsystem. If the proponents fail to
be trigger and caused failure, also the financial problem.
Customers Risk
Service Management System - Property Management System
61
This risk involves misinterpretation about the system that
will be developing. If the company that has been
interviewed provide inaccurate information about the
business it will caused the proponents to be misled in the
size and scope of the subsystem
Process Risk
This risk is concern with the Advisers Complained where
the proponent has to change the done documentation
and software development in to a new process.
Business Risk
This risk involves the client complained where the
proponents must have to adjust in the client wants to
happen in the system or in the software development and
in the adviser advice.

Employee Risk:
It involves Negligence of the members where the
proponents dint ‘do their jobs that Cause delay in terms
of the development of the system.

Employee Risk:
This is the risk where concern is Miscommunication of
the group members especially when the proponents have
difficulties in the other members of the groups that Cause
delay in the development of the system.
2.1.2 Probability and Impact for Risk m
The following is the sorted version of the above table
by probability and impact:
Service Management System - Property Management System
62
Category
Risks
Probability
Impact
Employee
Negligence of members
2
3
Employee
Miscommunication
2
2
between the member
Employee
Delaying of plan
2
2
Development
Financial problem
3
4
Customer
Wrong information
2
3
process
Process
Adviser complained
2
2
Business
Client complained
2
3
Table- Risk Table (sorted)
Impact Values
Description
1
Catastrophic
2
Critical
3
Marginal
4
Negligible
The table represents the risks that can be encountered in software
development. It is sorted by category and gives a brief description of risk
Service Management System - Property Management System
63
in Risk Column and also provides the probability of risk in Probability
Column and also the impact of the risk in the Impact column.
3.0
Risk Mitigation, Monitoring and Management
This section in detail describes Risk Mitigation, Monitoring
and Management for each of the possible risks. It will discuss the
ways on how to avoid, prevent, monitor and manage the risks.
3.1.
Risk Mitigation for Risk m
In this section, six (6) possible software development
risks will be identified. To mitigate is to prevent from huge
losses.
Plans
are
drawn
to
avoid
or
prevent
the
consequences if only if the risks occurred.
3.1.1 Development Risk
To avoid the insufficiency of resources and
misuses of strategies, the proponents will make sure
that the plan they started have to meet its goals.
3.1.2 Customers Risk
In this risk the proponent’s going to analyze the
problems and identify the needed information before
gathered information about the client needs.
3.1.3 Process Risk
In this risk the proponents must to have a
weekly consultation to their adviser to monitor their
doings in every week so that the proponent must be
minimize
the
miss
understanding
between
the
adviser’s advice and proponents side, also the
Service Management System - Property Management System
64
redundancies in terms of the development of the
system.
3.1.4 Business Risk
In this risk the proponents must have to clarify
the client wants to happen in the development of the
system specially the process, the procedures and
then the features of the system.
3.1.5 Employee Risk
About the negligence of the members the
proponents must have to understand the side of the
others members of the group, also the Project
manager must have to remind the job of his
proponents
about
their
contribution
in
the
development of the system.
3.1.6 Employee Risk
In this risk in miscommunication of the
members the proponents must have to understand
the side of the others members of the group, also the
proponents must have to unite and bund when the
development of the system is started.
3.2
Risk Monitoring for Risk m
In this section, the proponents will discuss the risk on
how will it be monitor and determine ways to much likely to
reduce the existence of the risk.
3.2.1 Development Risk
Service Management System - Property Management System
65
For the monitoring of the risk, the proponents
will focus on the available resources and keep an eye
on new technology offered. The activities that have
been settled will be checked if the strategy that the
proponents used is effective or not. Keeping an eye to
the progress is applicable.
3.2.2 Customers Risk
In monitoring the risk, in case that the
information that we gather is not accurate in the
information that the proponent needed, the proponent
well be going to find alternative bases information that
we can include in to the development of the system
like comparing the process or procedure into the co
integrated system.
3.2.3 Process Risk
Inters in monitor the risk of the advisers
Complain
proponents will be going to check the
documentation and the other procedures of the
development weekly about the advisers complained
to minimize the possible problems that the proponent
my encountered.
3.2.4 Business Risk
In monitoring risk of the client need the
proponent have to monitor the client need in setting a
meeting to the client to identify what kind of process,
Service Management System - Property Management System
66
procedure and features the client what to happen in
the development of the system.
3.2.5 Employee Risk
In monitoring the Negligence of the members
the proponent must have to know there responsibility
in the development of the system, the project
manager must have to unite his proponent to make
sure that the relationship of his proponent is united as
one for the development of the system
3.2.6 Employee Risk
In
terms
in
monitoring
this
risk
miscommunication of members the proponent
must have to know there responsibility in the
development
of
the
system,
the
project
manager must have to unite his proponent to
make
sure
that
the
relationship
of
his
proponent is united as one for the development
of the system
3.3 Risk Management for Risk m
3.3.1 Development risk
In the management phase, if the resources and
strategies used did not work out well in the software
development. The proponents will use another
approach or methods to finish the desired output of
the project.
Service Management System - Property Management System
67
3.3.2 Customer Risk
In managing the Risk, wrong information
process, the proponent must to analyze the risk then
change a possible problems that the proponents my
encountered
3.3.3 Process Risk
In Managing the process risk about the
adviser’s compile the proponents must have to
change said changes base on the complained of the
adviser for the development of the system.
3.3.4 Business Risk
To manage this risk the client complained, the
proponent must also have to change the system
based on the said changes that the client want for the
development of the system.
3.3.5 Employee Risk
As managing the risk of negligence of the
members, each proponents of the team must have to
set a meeting to talk about the recently happen in to
your team, and to make sure that in the next phase of
the development the problems that you encountered
will never happened again. Or simply the proponent
can handle it much better
3.3.6 Employee risk
In managing the miscommunication of the
members, the proponent must have discussion about
the process of the proposal system.
Service Management System - Property Management System
68
3.2 Software Configuration Management Plan
1.0 Introduction
1.1 Scopes and Intent of SCM Activities
The purpose of SCM is to know the changes and upcoming
changes to the project. Determine the scope and out of scope of the
system. Guide us to lessen the mistakes. Any changes will result into a
big change to the output or small, it depends on the changes. Changes
into the project have a negative effect to the team. Example of this is
when you change your transition on system it cost time delay, budget
and added task to the member meaning to say SCM in a useful guide
for the developing team.
SCM activities are develop to

Identify change

Control chance

Make sure the change properly implement

Also have a way to document the change.
1.2 SCM Organizational Role
The person or organization involved in the changes, who lead to
the rightful process for developing the propose system.
Project Adviser: Sir Dennis Gonzales
School Professor: Sir Rico Bundoc
Agency or company: Malban and Matrix Security Agency
Team Member:
Service Management System - Property Management System
69

Ramos, Christian Joseph D.O - Project manager

Visitacion, Clarisa Llego
- Document Specialist

Amacio, Chanie De Guzman
-System analyst

Bacay, Kenneth Ramos
-Business analyst

Arizapa, Michelle Quintela
-Lead programmer
2.0 SCM Tasks
In this section the team will try to detailed all important SCM task will
assign for each member. Doing their own task will lessen the changes in the
system.

Ramos, Christian Joseph D.o – Project planner, initiating the plan,
manage the group and leader of the team.

Visitacion, Clarisa Llego
.- Document specialist grammar and
document expert

Amacio, Chanie De Guzman
- System analyst, transition ,design
and process

Bacay, Kenneth Ramos
- researcher, who gathered the
information

Arizapa, Michelle Q.
- Lead programmer , the coder for the
system
2.1 Identification
In this section, the proponents discussed about the software
configuration and identify the SCM plans
2.1.1 Description
Service Management System - Property Management System
70
Identify the changes- the proponents suggest changes in the
development of the system, gather information and more interviews
to identify what are the most important changes that we have to put
in the software development and to figure out if the changes are
necessary to do for the software development.
Approve changes – the proponents think of having a control when
it comes to changes in the software development. In that way,
organizing the group members and giving them a specific role in
the software development is important for us. In this case your job
title is your only job in this development you cannot allow to change
something in the development unless if it is needed and important.
But before doing some changes you have to talk to the rest of the
proponents.
Ensure the changes is being properly implemented – in this
case if there are changes in the software development the
proponents must have to spend time to check and make sure that
the changes is
properly implemented to finalize the software
development.
Document changes – since the software have changes, the
proponents must also have to change the documentation
specifically the contents. Revision is also a consideration.
2.1.2 Work products and documentation
Identify the changes – Once the changes are identified, a change
request form will be produced and will be sent to all proponents
Service Management System - Property Management System
71
Approve changes – After evaluating the proponents, you have to
change the request form, change report from will be generated.
Ensure the changes are being properly implemented.
Document changes – Once the changes are provided, the
proponents will document the changes in the library. And they will
change the software version number if it is necessary.
2.2 Configurationally control
2.2.1 Description
Steps in controlling the changes

Analyze the changes in the system.

By using Diagram show the new process.

Implementation to the system.
2.3 Version Control
2.3.1 Description
In this section it describes about the system changes. As we, the
proponents, innovations of system in every change are in our plan.
Encountering those changes will make the project perfect in the
end.
2.3.2 Increasing Version number – Back up existing file or project.

Bug Fix – Minimal system component changes

Minor Updates – Design Changes

Major Updates – Process Changes
Service Management System - Property Management System
72
2.3.3 Work products and documentation
Documentation or reports of any changes for the project
study including the date and who’s involve in changes in the
project.
2.4 Configuration Status Accounting (CSA)
There are two ways to communicate the developer two know the
unexpected changes in the project.
2.4.1 Description

Verbal communication – Verbal communication between those
member or developer when reporting those changes

Mobile phone and social media network – this method of
communicating the developer is when they are not in the same
location.
2.4.2 Work products and documentation

Report all the changes using verbal or mobile phone

Analyze by the developer the situation.

Feedback

Then documentation of changes.
3.3 Software Quality Assurance Plan
1.0 Introduction
In this section will discuss the Software Quality Assurance Plan
(SQA) for the Property Management System (PMS)
Service Management System - Property Management System
73

SQA is about the activities and issues in performing the
development process on time with the right process and more
useful to the client.

The SQA Plan by the developing team will lead the group for better
and more comprehensive develop Software to achieve the goal
perfectly and impress the client.
1.1 Scope and Intent of SQA activities
Objectives of SQA are:

Gather all information

Software documentation

Multi System testing.

Process refining.
1.2 SQA Organization Role
The proponents are in the small group, only 5 members. So
the group decided to use Ego-less structure.
SQA.Figure.1 Ego-less structure is a style of computer programming in
which personal factors are minimized so that quality may be improved. This style
suit for the proponents because the team have 5 members only
Service Management System - Property Management System
74

Project manager- Ramos, Christian Joseph De Ocampo

Document Specialist – Visitacion, Clarisa Llego

System Analyst – Amacio, Chanie De Guzman

Business Analyst – Bacay, Kenneth Ramos

Lead programmer- Arizapa, Michelle Quintela
System Analyst –analyze
Small group advantage and disadvantage:
the process of system
Advantages
 Easy to communicate among the group members because of
minimal member
 Project manager can monitor all the works of the member
Service Management System - Property Management System
75
Disadvantages

Too many task or role for each group member. For example
System analyst he/she also the designer and process analyst of the
system.

Lack of funds
This statement shows the cost of correcting an error.
Initialization and Design: encounter errors (high)
Coding and Development process: encounter errors (moderate)
System client Test and Field Operation: encounter errors (zero
possibilities)
If SQA plan is executed perfectly it will lessen the group
errors or much better if the system had free for any errors. In the
First step the errors that the group in counter is high it is reasonable
but it will lessen during the second step of the process and the last
step definitely the system is free from error.
2.0 SQA Tasks
Task for the SQA

Interview to the possible client

Meetings and brainstorming of group ideas.
Service Management System - Property Management System
76
2.1 Task Over view
The task for the SQA describe above is the objective of group
needed to perform in order to save time, cost and design, minimizing
the errors in the system.
2.2 Standard, Practices and conventions (SPC)
Interview to the possible client

Interview to the possible client meaning to say. Gather
information to the organization with the same process as your
project to get there process and featured.

In the interview will discuss the process ,problem and added
featured of their system
Organization
Date
Time
Discussion/subject
Matrix Agency
July 28 2014
8am to 12pm
-Company Process
-Gather
Project
information
Marban Agency
July 28 2014
1pm to 5pm
Company Process
-Gather
Project
information
Meeting and combine group ideas.

Giving your own opinion or idea to the project help the
project from less in the upcoming errors. Identify or combine
those ideas to know the best for the project.
Service Management System - Property Management System
77
3.0
Reviews and Audits
Formal technical review (FTR) is software quality assurance activity.
The object of FTR is the following.
3.1

Preventing and identifying errors before its coming.

Verification of system that meets the requirement.

Making the propose system manageable.
Generic Review Guidelines
3.1.1 Conducting a review

Team review, refining the propose system

Reviews of advisors helps a lot the team developer to
have a better ideas and conclusion to the project
system

Checking of Client or the system user
3.1.2 Roles and Responsibilities
As the proponents have started in 1.2 SQA Organization
Role:

Project manager- Monitor the group: Ramos,
Christian Joseph De Ocampo

Document Specialist – Document all the information
Visitacion, Clarisa Llego

System Analyst – analyze the process of system
Amacio, Chanie De Guzman

Business Analyst – Gather all the important
information Bacay, Kenneth Ramos

Lead programmer- testing and debugging Arizapa,
Michelle Quintela
Service Management System - Property Management System
78
3.1.3 Review work and product

Every meeting the project manager assign a task to
each member
3.2

Detailed report for each member.

Planning for the system development
SQA AUDITS

Team member need to comply all the task that the Project
manager give to them

Members reports of weekly task must be know by the Project
manager.

Changes in the plan must be know by all the member of the
group
4.0 Problem Reporting and Corrective Action/follow-up
In this section will discuss how to fix upcoming problem that the
team may encountered.
4.1 Reporting mechanism

Verbal reporting personally in the project manager or by the use of
online Social network and mobile phone then analyze and process
new ideas.
4.2 Responsibilities

Team Members:

Project manager-Ramos, Christian Joseph De Ocampo

Document Specialist –Visitacion, Clarisa Llego

System Analyst –Amacio, Chanie De Guzman

Business Analyst – Bacay, Kenneth Ramos

Lead programmer – Arizapa, Michelle Quintela
Service Management System - Property Management System
79
4.3 Data Collection and Valuation

Group meeting about how to gathered information.

Research in the internet

Conduct interview

Ask in the project adviser
3.4 System Specification
1.0 Introduction
This section gives a general overview of the Property Management
System (PMS)
1.1
Goals and Objectives
Accomplishing all task that given to the proponents and make the
project useful for the client. Make the user of the project system can
understand the process of the system and know the function of the
Property management to the Service management system

Administrator (property and item)control function
 administrator manage the request for the new item and
disposal item or property the system will direct to the
administrator form to view and accept or not accept
before the request goes to the procurement system.

Detailed monitoring item of property
 All the information of the current property item should be
save, example of this is on where the item goes, the user
date, when the item repaired and until the item remove to
the company all the information involve in the company
was save.
Service Management System - Property Management System
80

Notification for payment
 Avoid of delaying of payments. Monitor of the due date of
payments, the system will notify the user about the
deadline of payments before the due date happen.

Useful and reliable information
 It will show all the needed information and categorize the
information depending on the user’s needs.
1.2
System Statement of Scope
The general statement of the intent of the software (system)
should be provided here. What information is proposed, what major
functions are implemented and what data are provided as input to
property management
1.2.1 General Requirements
The following statements will discuss the features and
requirements of the proposed system, Property Management
System (PMS).

The propose system should have database to save the
files

The propose system should monitor the status of
property

The propose system should record the user of property

The propose system should remind or notify if there’s a n
up coming due date or payments related in the property
management

Administrator function for approval of buying and selling
new item.
Service Management System - Property Management System
81

The propose system should categorize the report needed
base of the user need.
Interface Enhancements – The project team create a simple but
functional design to make the system is easy to handle or to use by
the user but still all the process needed are in the system.
1.3
System Context
The proposed system of the proponents is still in developing
stage to make sure that the system is free from errors and capable
to do all the process needed by the user. The proposed system is
for academic purposes only.
1.4
Major Constraints
Time
The proponents only have 4 months to finish the project
documents so the proponent will avoid un-necessaries use of time.
The proponent maximize the time in constructing of the Detailed
Design Report (DDR) to make sure the system process is correct
and functional.
Funding
Funds are important to run the project without the funds the
project cannot be done. The proponent has limited funds so
budgeting plan is important for the group.
Man power
Service Management System - Property Management System
82
Each of the proponents has their own responsibility to the
project to accomplish the system. Considering that there are only
five members in the team, completion of tasks may be not a
hundred percent for some reasons like tardiness, unwanted
situations or sickness.
2.0
Functional Data Description
This section will discuss overall system function and the information
domain in which it operates.
2.1 System Architecture
Service Management System - Property Management System
83
Figure1.ArchitectureModel
2.1.2 Subsystem Overview
Viewing of property information
This process is not a main function of the system. This
process is for viewing of detailed information of item.
Reply for disapprove reports.
Service Management System - Property Management System
84
The property manager or financial officer has a reply
process to the sender, it discuss about the reasons why the
report was disapprove.
Detailed monitoring of properties.
All the report about the property will be send to the property
and manage it. That information’s comes from procurement and
warehouse. The information they reported will add to the involve
property.
2.2
Data Description
2.2.1 Major Data Objects
Item information
F-item code
F- Item name
F- Category
F- Description
F- Quantity
F- Date
F- User
System User information
F-User id
F-User name
F- User position
Service Management System - Property Management System
85
Human Resources Information
F- HR id number
F- HR Name
F- HR Position
Procurement (new item)
F- Item name
F- Category
F- Description
F- Purpose
F- Quantity
F- Supplier
F- Price
Warehouse (Disposing report)
F-item code
F- Item name
F- Category
F- Description
F- Purpose
F- Quantity
F- Date
Service Management System - Property Management System
86
F- Reason
Figure.2 Relationship
Service Management System - Property Management System
87
2.3 Human Interface Description
Log in form - Security for unauthorized user. Also to
categorized the user base on their accessibility in the system. Property
management manager or financial officer and property management
staff have a different function there’s a restriction base on their
position.
Main home- This form is for the Property management
manager or financial officer of the company. This form is connected to
the important process that the Administrator can only operate or
manage it.
Home- Main process is for the Property management staff but
the PM Manager and financial officer can also operate or manager this
form. This form connected to the minor process of the Property
management system (PMS)
Approval for new property- This form linked from the main
home this process is important to the Property management system
(PMS). The process of this form is to approve or disapprove the
request from the procurement system. Only PM Manager or financial
officer can only operate this form.
Dispose – changing the status to dispose. Dispose form
shows the status of a property. Dispose is divided into two categories
one is Junk and another is selling. After the administrator decided
about the particular item if it’s selling or junk the letter of approval will
be send
Report - Report form is for the reports about the HR issues like
if the items under their liabilities are destroyed needed to be repaired
or for worse if the item was lost. This report will be added to the
Service Management System - Property Management System
88
information of the involve property or item and send the also the report
to the case docket system about the penalties.
Payments – Payment notification form is about the due date of
payment even if it’s rent or yearly payment this form handle that issue.
Process of payment after the notification of due date the system will
also notify the billing for upcoming payment to the company
3.0
Subsystem Description
3.1
Subsystem flow diagram
Figure 1.Viewing of property information
Service Management System - Property Management System
89
Figure 2.Reply for disapprove reports
Figure 3.Detailed monitoring of properties
4.0 Enhanced Interface prototyping
4.1
Prototyping
The following are the proposed prototype interface of the
Property Management System (PMS).
Service Management System - Property Management System
90
Figure1. Login form
Figure 2.Main Process
Service Management System - Property Management System
91
Figure 3.Request new property
Figure 4.Reports
Service Management System - Property Management System
92
Figure 5.payment
3.5 Software Requirements Specification
1.2
Goals and Objectives
Accomplishing all task that given to the proponents and make the
project useful for the client. Make the user of the project system can
understand the process of the system and know the function of the
Property management to the Service management system

Administrator (property and item)control function
 administrator manage the request for the new item and
disposal item or property the system will direct to the
administrator form to view and accept or not accept
before the request goes to the procurement system.
Service Management System - Property Management System
93

Detailed monitoring item of property
 All the information of the current property item should be
save, example of this is on where the item goes, the user
date, when the item repaired and until the item remove to
the company all the information involve in the company
was save.

Notification for payment
 Avoid of delaying of payments. Monitor of the due date of
payments, the system will notify the user about the
deadline of payments before the due date happen.

Useful and reliable information
 It will show all the needed information and categorize the
information depending on the user’s needs.
1.2
System Statement of Scope
The general statement of the intent of the software (system)
should be provided here. What information is proposed, what major
functions are implemented and what data are provided as input to
property management
1.2.1 General Requirements
The following statements will discuss the features and
requirements of the proposed system, Property Management
System (PMS).

The propose system should have database to save the
files

The propose system should monitor the status of
property
Service Management System - Property Management System
94

The propose system should record the user of property

The propose system should remind or notify if there’s a n
up coming due date or payments related in the property
management

Administrator function for approval of buying and selling
new item.

The propose system should categorize the report needed
base of the user need.
Interface Enhancements – The project team create a simple but
functional design to make the system is easy to handle or to use by
the user but still all the process needed are in the system.
1.3
System Context
The proposed system of the proponents is still in developing stage to make sure
that the system is free from errors and capable to do all the process needed by
the user. The proposed system is for academic purposes only.
1.4
Major Constraints
Time
The proponents only have 4 months to finish the project documents so
the proponent will avoid un-necessaries use of time. The proponent
maximize the time in constructing of the Detailed Design Report (DDR) to
make sure the system process is correct and functional.
Funding
Funds are important to run the project without the funds the project
cannot be done. The proponent has limited funds so budgeting plan is
important for the group.
Service Management System - Property Management System
95
Man power
Each of the proponents has their own responsibility to the project
to accomplish the system. Considering that there are only five members in
the team, completion of tasks may be not a hundred percent for some
reasons like tardiness, unwanted situations or sickness.
2.0
Usage scenario
2.1
User Profile
There will be two levels of users:
2.2

Full control (Financial officer/ Property management Manager)

Read/write/modify all (Property management staff)
Use Cases
Read/Write/Modify All Users
This level of users can, remove and update data from the
system. this level can send letter for the report of lost, repair and
the payment for property.
Full Control Users
The administrative level has the full access in the system
and its setting. This level of users controls any process of the
system. The decision that comes from other subsystem will also
manage by the full control users.
Service Management System - Property Management System
96
Figure 1 use case diagram
3.0 Data Description
3.1 Data Description
Service Management System - Property Management System
97
3.1.1 Data Object and Dictionary
Item information
F-item code
F- Item name
F- Category
F- Description
F- Quantity
F- Date
F- User
System User information
F-User id
F-User name
F- User position
Human Resources Information
F- HR id number
F- HR Name
F- HR Position
Procurement (new item)
F- Item name
Service Management System - Property Management System
98
F- Category
F- Description
F- Purpose
F- Quantity
F- Supplier
F- Price
Warehouse (Disposing report)
F-item code
F- Item name
F- Category
F- Description
F- Purpose
F- Quantity
F- Date
F- Reason
3.1.2 Relationships
Service Management System - Property Management System
99
Figure.2 Relationship
Service Management System - Property Management System
100
4.0
Functional Model and Description
4.1
3.0
Subsystem Flow Diagrams
Subsystem Description
3.1
Subsystem flow diagram
Figure 1.Viewing of property information
Figure 2.Reply for disapprove reports
Service Management System - Property Management System
101
Figure 3.Detailed monitoring of properties
Service Management System - Property Management System
102
4.2
Human Interface Description
Log in form - Security for unauthorized user. Also to
categorized the user base on their accessibility in the
system. Property management manager or financial officer
and property management staff have a different function
there’s a restriction base on their position.
Main home- This form is for the Property management
manager or financial officer of the company. This form is
connected to the important process that the Administrator
can only operate or manage it.
Home- Main process is for the Property management staff
but the PM Manager and financial officer can also operate or
manager this form. This form connected to the minor
process of the Property management system (PMS)
Approval for new property- This form linked from the main
home this process is important to the Property management
system (PMS). The process of this form is to approve or
disapprove the request from the procurement system. Only
PM Manager or financial officer can only operate this form.
Dispose – changing the status to dispose. Dispose form
shows the status of a property. Dispose is divided into two
categories one is Junk and another is selling. After the
administrator decided about the particular item if it’s selling
or junk the letter of approval will be send
Report - Report form is for the reports about the HR issues
like if the items under their liabilities are destroyed needed to
be repaired or for worse if the item was lost. This report will
be added to the information of the involve property or item
and send the also the report to the case docket system
about the penalties.
Service Management System - Property Management System
103
Payments – Payment notification form is about the due date
of payment even if it’s rent or yearly payment this form
handle that issue. Process of payment after the notification
of due date the system will also notify the billing for
upcoming payment to the company
5.0
Restrictions, Limitations and Constraints
Time
The proponents only have 4 months to finish the project so the project
team will avoid un-necessaries use of time.
Funding
Having enough funds for the development of the proposed system
is clearly one of the major constraints. Insufficiency of funds could affect
the system and to the proponents’ to continue.
Man power
Each of the proponents has their own task throughout the
development of the system. Considering that there are only five members
in the team, completion of tasks may be not a hundred percent for some
reasons like tardiness, unwanted situations or sickness.
Service Management System - Property Management System
104
6.0
Validation Criteria
The proponents validate information by testing the system and
database. Connection of database to system is the first checking. Access
of system to the database we use a pop up message that show the status
of connection of system to the database. The pop up message show
message depend if the connection successful or not. But if the connection
was field it show the errors and where the errors to configure it or debug
the codes and solve the problem.
The proponent validate also if the data from system is successfully
save to the database. Again the proponent use pop up message to locate
the error or show positive result. To clarify or make sure the data was
saved the proponent use table that show the whole information of
database for the user viewing
If there’s a saving process there also a update and modify process to know the
validation the proponent also use the technique in saving data from database
1.0Introduction
This section gives a general overview of the Property Management
System (PMS)
1.1
Goals and Objectives
Accomplishing all task that given to the proponents and make the
project useful for the client. Make the user of the project system can
understand the process of the system and know the function of the
Property management to the Service management system

Administrator (property and item)control function
 administrator manage the request for the new item and
disposal item or property the system will direct to the
Service Management System - Property Management System
105
administrator form to view and accept or not accept
before the request goes to the procurement system.

Detailed monitoring item of property
 All the information of the current property item should be
save, example of this is on where the item goes, the user
date, when the item repaired and until the item remove to
the company all the information involve in the company
was save.

Notification for payment
 Avoid of delaying of payments. Monitor of the due date of
payments, the system will notify the user about the
deadline of payments before the due date happen.

Useful and reliable information
 It will show all the needed information and categorize the
information depending on the user’s needs.
1.2
System Statement of Scope
The general statement of the intent of the software (system)
should be provided here. What information is proposed, what major
functions are implemented and what data are provided as input to
property management
1.2.1 General Requirements
The following statements will discuss the features and
requirements of the proposed system, Property Management
System (PMS).

The propose system should have database to save the
files
Service Management System - Property Management System
106

The propose system should monitor the status of
property

The propose system should record the user of property

The propose system should remind or notify if there’s a n
up coming due date or payments related in the property
management

Administrator function for approval of buying and selling
new item.

The propose system should categorize the report needed
base of the user need.
Interface Enhancements – The project team create a simple but
functional design to make the system is easy to handle or to use by
the user but still all the process needed are in the system.
1.3
System Context
The proposed system of the proponents is still in developing stage to make sure
that the system is free from errors and capable to do all the process needed by
the user. The proposed system is for academic purposes only.
1.4
Major Constraints
Time
The proponents only have 4 months to finish the project documents so
the proponent will avoid un-necessaries use of time. The proponent
maximize the time in constructing of the Detailed Design Report (DDR) to
make sure the system process is correct and functional.
Funding
Service Management System - Property Management System
107
Funds are important to run the project without the funds the project
cannot be done. The proponent has limited funds so budgeting plan is
important for the group.
Man power
Each of the proponents has their own responsibility to the project
to accomplish the system. Considering that there are only five members in
the team, completion of tasks may be not a hundred percent for some
reasons like tardiness, unwanted situations or sickness.
2.0
Data Design
2.1 Database Description
Service Management System - Property Management System
108
\
3.0
Architectural and Component- Level Design
3.1
Program Structure
3.1.1 Overall
Service Management System - Property Management System
109
3.1.2 Monitoring
Service Management System - Property Management System
110
3.1.3 Payment
Description for Components
3.2.1
Log in
Major Form: Log in
Major Action: confirm user login and user password

User Login
Object Name:TextfieldLog
This field accepts the user name of the user. It accept
alphanumerical.

User Password
Object Name:PasswordTextfieldLog

Confirm
Object name: btnConfirm
Verify information from login and pass fields. Button that check if the
user name and password.
Service Management System - Property Management System
111
3.2.2
Home
Major Form: Home form
Major Action: linkbuttons

Payments
Object name: btnPay
The purpose of this button is to link the Home to
another process which is Payment form. In that form show all
the information of due date payables. This form also can send
the information to the billing subsystem.

Report
Object name: buttonReport
The purpose of this button is to link to another form. It
connects to the report form that manages about the reports of HR
problem such as repair and lost of an item/Property.
3.2.3 Main home
Major Form: Main home
Major Action: Link to another process.

New item request
Object name: buttonNew
The purpose on this button is to connect the new item request
form to the Main home form. New item request show the entire
request that needed manage by the administrator.

Dispose
Object name: buttonDispose
This button link to the form dispose. It show the report from
other subsystem about the disposal property in the company.
Service Management System - Property Management System
112
3.2.4 New item request
Major Form: Add new form
Major Action: link to MainHome, View, Send, delete, and Reply.

Send
Object: button send
This action use when the request was approve by the
administrator. It will send a purchase order request to the billing
for the new item or property needed to buy.

Delete
Object: button delete
These action uses when the request was disapprove by the
administrator. It will be deleted to the list of new item request.

Reply
Object: button reply
These action uses when the request was disapprove. The
administrator can send a letter to the sender what is the reason
for the disapproval of request

View
Object: table
It show the list of request needed to be process by the
administrator of the system. The table shows the primary
information of requested item.
3.2.5
Dispose
Major Form: Notification
Service Management System - Property Management System
113
Major Action: View, send and delete,

Delete
Object name:btnDelete
These action uses when the report was disapprove by the
administrator. It will be deleted to the list of disposal unit.

Send
Object name:btnSnd
This action use when the report was approved by the
administrator for selling or junks that specific item. It will send
the letter to procurement subsystem to complete the process of
disposing item.

View
Object name: Tview
It shows the list of disposal reports needed to be process by the
administrator of the system. The table shows the primary
information of disposing item.
3.2.6
Reports
Major Form: Report Form
Major Action: view, modify, save and send

Save
Object name:btnSave

Modify
Object name:btnSave

Send
Service Management System - Property Management System
114
Object name:btnSave

View
Object name:btnSave
3.2.7
Payment
Major Form: Payment form
Major Action: view, modify, save and send

View
Object name:btnSave

Modify
Object name:btnSave

Save
Object name:btnSave

Send
Object name:btnSave
4.0
User Interface Design
The propose system compose of many transitions of form
connected depend on the usage of system. Each of form analyze and design
perfectly by the proponent to make sure the system will be useful to the client
4.1
Description of the User Interface
Service Management System - Property Management System
115
Below are some of the forms in the program. After fire
up the program, the login screen will appear. If the users
enter the right username with the matching password, it will
immediately take them to the main interface.
4.1.1
Screen Image
Figure 1 Login form
Figure 2 Main home form
Service Management System - Property Management System
116
4.1.2 Objects and Actions
1. Login Form
Username
Username can be ranged from 6-20 letters or
numbers,
as
the
industry
standards.
No
special
characters and space.
Password
Password can be ranged from 6-20 letters and
numbers, as the industry standard. No special characters
and spaces.
Cancel Button
This button allows the user to exit into the system if
they wish to end transaction.
2. Main home
This form connected to another process the design in this form
is simple to make it easy to understand for the user of the
project system. It compose of buttons and some image for the
design of the project system
4.1 Interface Design Rules
Interface design focuses on three areas of concern:
1. The design of interfaces between software modules;
2. The design of interfaces between the software and other nonhuman
producers and consumers of information
3. The design of the interface a human and the computer
4. Easy to learn
5. Readability
6. Easy to navigate between interfaces
Service Management System - Property Management System
117
4.2 Components Available
The proponents are required to use the Java Programming
Language. For that matter, it is decided that the proponents will be using
Java Netbeans. So here is the following list of controls that the
proponents will be using for the PMS.
4.3.1 Java Swing Controls

JTextField

JLabel

JButton

JPanel

JFrame

JPasswordField

Etc.
4.2.1 Java Swing Menus

Menu Bar

Menu Item

Pop-up Menu

Etc.
4.2.2 Java Swing Container

JPanel

Toolbar
Service Management System - Property Management System
118
5.0
Restriction, Limitation and Constraints
Time
Time is so far the biggest restriction or constraints for the proponents
to developed the proposed system. The proponents only have an
approximately five months to finish the entire project. It is very important
for the proponents to watch the time to spend over the phase of the
software development project. The proponents could have included many
components to the project like online HRMS but time restricts the project
team from doing so.
Employee Skills
Skills in computer programming and design skills are also one of
the restrictions. It does not have as big of an impact on the project as time
but it sure does limit the proponents from doing more addition to the
project functions and components.
6.0
Testing Issue
To validate the system we need to test it with another process.
During the testing of connection, the project team concerned about the
data from another process must be correct. Getting wrong data from other
process make the project system did not work properly.
6.1
Classes of test
System Interface
The proponents will create an interface easy to operate and
understand design must be compose of tables, buttons, text field
pictures and menus.
Service Management System - Property Management System
119
The proposed system is basically made up of major
components that the proponents are required to do so. It will use
Java Netbeans for front-end and MS SQL for back-end.
Login Form
Start of the process, in this form categorized the user of the
system, Login name and password Field must have correct
information to proceed to the next process based on the level user
Main home
Admin form shows the function that the admin of company
can do this Form link to many processes of system, main function
purchase order request, reports and management personnel.
Payment
Notification form shows all the reminders for payment it can
be yearly, monthly or weekly notification about the thing needed to pay for
example of this is the renewal of license gun and vehicle. The proposal project
automatically shows all the needed reminders about the property.
New item Request
This form is also the main process. Purchase Order Request
form is a letter for needed item need to buy and send it to
procurement process this process only manage by the admin.
Disposal
Report form is the list of transaction of property management
it can generate needed reports and can only manage by the admin
only.
Service Management System - Property Management System
120
Black Box Testing:
This is also known as Behavioral Testing, is software testing method in
which the internal structure/design/implementation of the item being tested is not
known to the tester. These tests can be functional or non-functional, though
usually functional.
This method of attempts to find errors in the following categories:

Incorrect or missing functions

Interface errors

Errors in data structures or external database access

Behavior or performance errors

Initialization and termination errors
6.2
Performance Bounds
The proponents have to setup a certain performance bounds or
criteria for the PMS so that by following those criteria, the proponents will
be able to maintain quality, user friendliness and usability of the software.
Login
The user should be able to log on within 0.1 second
Save Function
Best Case Scenario – Immediate
Worst Case Scenario – 3 seconds
Search Function
Best Case Scenario – Immediate
Worst Case Scenario – 3 seconds
Print Function
Service Management System - Property Management System
121
Best Case Scenario – Immediate
Worst Case Scenario – 2 seconds
Browse Function
Best Case Scenario – Immediate
Worst Case Scenario – 2 seconds
Delete Function
Best Case Scenario – Immediate
Worst Case Scenario – 3 seconds
Exit Function
Best Case Scenario – Immediate
Worst Case Scenario – 3 seconds
Cancel Function
Best Case Scenario – Immediate
Worst Case Scenario – 2 seconds
6.3
Identification of Critical Components
User Access
The proponents will make sure that the accessibility of the system
is limited if only if the person is an authorized user for the system.
Print Generator
Making sure that the reports that can be generated into print-outs is
correct. The reports should generate right amount of data and can be
accessed in different type of document formats.
Service Management System - Property Management System
122
3.7 Test Specification.
1.0
Introduction
This section gives a general overview of the test Specification for the
Property Management System (PMS).
1.1
Goals and Objectives
The objective of the PMS is to provide the user an easy and
convenient way to access their data and generate useful reports.
The goal of the proponents is to do the right thing, though
perfection is what everyone wants but to do the right thing for a
purpose is more powerful than anything.
Many constraints will be applied to the system. The testing
process for PMS has a number of goals and will be thoroughly
tested for logic errors and coding bugs. In addition to testing bugs,
PMS will also test the friendliness of the user interface to ensure
that it is of the utmost quality: efficient, powerful, and user-friendly.
1.2
Statement of Scope
An overall plan for integration of the software and a
description of specific tests are documented in this section. Below
are the different kinds of tests that the team will take to ensure the
quality of the software.
1. Unit Testing
-
MS SQL Database
-
PC Application
-
Java Net Beans
Service Management System - Property Management System
123
Unit test will be performed using black box testing methods.
2. Integration Testing
-
MS SQL Database
-
PC Application
-
Java Net Beans
3. Validation Testing
-
MS SQL Database
-
PMS
-
PC Application
4. High-order Testing
1.3
-
MS SQL Database
-
PMS
-
PC Application
Major Constraints
In this section the proponents discussed the related constraints that
can affect the testing.
1. The proponents has limited time to meet the clients for testing
purposes
2. The proponents may encounter insufficiencies of funds
3. The proponents only got five members in a group.
2.0
Testing Plan
The proponents want the HRMS to be bug five and lesser error on
the processes. The proponents also want to make sure that there are no
defects in the system. This is the reason why the proponents have to
spend large amount of the total software development time on the testing.
The following are the description of the testing procedure and strategy.
Service Management System - Property Management System
124
The proponents also be presenting the timing and scheduled of the tests
to be carried out.
2.1
Software (SCIs) to be tested
2.1.1 Interfaces
Login form
For login project team set a restriction for login. Developer use
button in checking of verification of user
Menus
Menu bar (all process)

Help – tips or information about the process using buttons to view

Sign out – function of this button log out the user and back to the
log in process
Request Item

Generate letter – by clicking this button it will show a table where
you can put your data on.

Save – the function of this button is to save the letter into the
database

Send – send the letter to the procurement to process.
Reports

Generate report – by click this button the user can choose the
report he/she wants to view and print it.
Add new

Add – using this button you can add the item from warehouse table
to request item table
Service Management System - Property Management System
125

Remove - using this button you can remove the item from request
item table to warehouse table

View – view the transaction and save it.
Consumables

Find – using this function to find the Hr information.

Add – this function is for adding the order uniform to the HR
database

Print verification – print the verification and sent data information to
the warehouse.
Property maintenance
2.2

Repair – this button change the status of property to repair.

Lost / un use – this button change the status of property to repair

Change – this button change the status of property to repair
Testing Strategy
In the following section, the proponents will describe the testing
strategy and will use four different methods to test the proposed system
2.2.1 Unit Testing
This type of testing is performed by the developers before
the setup is handed over to the testing team to formally execute the
test cases. Unit testing is performed by the respective developers
on the individual units of source code assigned areas. The
developers use test data that is separate from the test data of the
quality assurance team.
Service Management System - Property Management System
126
The goal of unit testing is to isolate each part of the program
and show that individual parts are correct in terms of requirements
and functionality.
2.2.2 Integration Testing
The testing of combined parts of an application to determine
if they function correctly together is Integration testing. There are
two methods of doing Integration Testing Bottom-up Integration
testing and Top down Integration testing.
After all individual modules have been unit tested, and are properly
functioning, they will be put together to form a program. This
program will then be tested for general errors including compiler
and runtime errors, input errors, and efficiency. Any errors will be
corrected at this stage. If the program is inefficient in some
computation, the cause of the inefficiency will be isolated and fixed,
whether it be at the unit level or the integration level.
2.2.3 Validation Testing
As the program is starting to take shape, lead programmers
will make sure it adheres to customer guidelines. If any guideline
cannot be followed exactly, then the program will be modified to suit
the nearest reasonable alternative.
2.2.4 High-order Testing
PMS will be system tested to ensure that all programming
packages integrate with each other as intended, and that the final
software is integrated well into the native environment.
Alpha testing will follow, where the software interface will be
delivered to a few people to test. The alpha testers will use the
Service Management System - Property Management System
127
software as it was intended, to make sure no problems exist. Here
any issues with the interface, computation, or graphs will be fixed.
The software will then be tested for security and performance.
During security testing, we will attempt to run known exploits
against the interface and test security of the software. Security is
vital to a user interface, so as to keep user data confidential, and so
any security issues will be given special attention. During
performance testing we will test the runtime performance of the
software and make sure that the interface performs well in a variety
of conditions.
2.3 Testing Resources and Staffing
The proponents will use several different resources to carry
out the test on the HRMS. Since the time is a part of project
constraint, the proponents will try to use help from everyone that is
essential to take the responsibility and evaluate the software during
the testing phase.
- The Company Staff
- The Proponents
- Laptop / Desktop
- Software Applications
2.4
Test Record Keeping
Test record keeping and test work products are described in
section 3.4 of the test specification document. For more information
regarding these topics, please refer to section 3.4 of the Test
specification Document.
Service Management System - Property Management System
128
2.5
Testing tools and Environment
Java Netbeans will be used as testing tools as well as the testing
environment. As stated above, a test date will be constructed for unit and
integration testing.
2.6
Test Schedule
Following is the tentative schedule for the testing of the PMS.
Project Test Plan
-
To be scheduled
System Testing
-
To be scheduled
Generating the test reports
-
To be scheduled
System Implementation
-
3.0
To be scheduled
Test Procedure
In this section the proponents will describe the test procedures in detail.
3.1
Software (SCIs) to be tested
For detailed list of the software component items please refer to
section 2.1 from Test Specification document.
Service Management System - Property Management System
129
3.2
Testing Procedure
In this section the proponents will try to describe overall software
specification and describe the methods for the different test to be
performed and will also declare the expected outputs.
Login form
For login project team set a restriction for login. Developer use button in
checking of verification of user
Menus
Menu bar (all process)

Help – tips or information about the process using buttons to view

Sign out – function of this button log out the user and back to the
log in process
Item request

Generate letter – by clicking this button it will show a table where
you can put your data on.

Save – the function of this button is to save the letter into the
database

Send – send the letter to the procurement to process.
Reports

Generate report – by click this button the user can choose the
report he/she wants to view and print it.
Add new

Add – using this button you can add the item from warehouse table
to request item table
Service Management System - Property Management System
130

Remove - using this button you can remove the item from request
item table to warehouse table

View – view the transaction and save it.
3.2.1 Unit Testing
3.2.1 Unit test cases
3.2.1.1 Login
Test Case
Input
Expected Result
Valid Login
Valid Username & Logged in to user
Password
Invalid Login
Invalid
interface
Username Refresh login page
& Password
and
prompt
for
valid credentials
3.2.1.2 Logout
Test Case
Input
Expected Result
Logout
User clicks logout
Prompt “Are you
sure you want to
logout?”
3.2.1.3 Help
Test Case
Input
Select topic
User
Expected Result
selects
a Display
topic
topic
contents
Input
Expected Result
3.2.1.4 Report
Test Case
Service Management System - Property Management System
131
Specify function
Function, variables, Function
data
is
generated
according to inputs
Specify
invalid Invalid
function
and/or
function, Prompt
variables, could
and/or data
‘Function
not
be
generated due to
invalid inputs’
Graph
Type of graph
Invalid Graph
Graph is displayed
Prompt
‘Graph
cannot
be
displayed’
3.2.2 Integration Testing
Test Case
Input
Expected Result
Valid Login
Valid Username & Logged in to user
Password
interface; taken to
main page, cookie
enabled.
Invalid Login
Invalid
Username Refresh login page
& Password
and
prompt
for
valid credentials
Select help topic
Help topic
Display
topic
contents
Begin Report
Click ‘New Report’
Function page is
displayed
Specify function
Function,
Function
is
variables, data
generated
according to inputs
Specify
invalid Invalid
function
and/or
function, Prompt
variables, could
Service Management System - Property Management System
‘Function
not
be
132
and/or data
generated due to
invalid inputs’
Graph
Type
data
of
graph, Graph is displayed
generated
from function
Invalid Graph
Prompt
‘Graph
cannot
be
displayed’
Request Account
Username which is Prompt
already taken
Request Account
“Choose
another username”
shorter Prompt “Password
Password
specified too short”
than
length
Request Account
Unique username, Account created
and valid password
Logout
User clicks logout
Prompt “Are you
sure you want to
logout?”
Links Correct
Click on each and Link goes to proper
every link
location
3.2.3 Validation Testing
Functionality Test
Input
Case
Login
Expected
Result
Valid
Valid
Logged
Login
Username
user interface;
& Password
taken to main
page,
in
to
cookie
enabled.
Invalid
Invalid
Service Management System - Property Management System
Refresh
login
133
Login
Username
page
and
& Password
prompt for valid
credentials
Help
Select
Help topic
Display
help
topic
contents
topic
Report
Begin
Click
‘New Function page
Report
Report’
is displayed
Specify
Function,
Function
function
variables,
generated
data
according
is
to
inputs
Specify
Invalid
Prompt
invalid
function,
‘Function could
function
and/or
not
variables,
generated due
and/or data
to
be
invalid
inputs’
Output
Graph
Type
of Graph
is
graph, data displayed
generated
from
function
Invalid
Prompt ‘Graph
Graph
cannot
be
displayed’
Account
Request
Username
Request
Account
which
Request
Prompt
is “Choose
already
another
taken
username”
Password
Prompt
Service Management System - Property Management System
134
Account
shorter than “Password too
specified
short”
length
Request
Unique
Account
Account
username,
created
and
valid
password
Logout
Logout
User clicks Prompt
logout
“Are
you sure you
want
to
logout?”
3.2.4 High Order Testing
The high-order testing procedure is specified. For each of the high
order tests specified below, the test procedure, test cases, purpose,
specialized requirements and pass/fail criteria are specified. It
should be noted that not all high-order test methods noted in
Sections 3.2.4.n will be conducted for every project.
3.2.4.1 Recovery testing
No recovery testing will be required. Since all the data are
accessed using a web browser, in the event of a system crash,
the user can always reboot their computer and log in to the
website again and reload everything.
3.2.4.2 Security testing
Security will be tested thoroughly. Only registered and
authorized users should be allowed access to use the analysis
functions provided by PMS
Service Management System - Property Management System
135
3.2.4.3 Stress testing
Different sizes of data will be tested. Amount of user flow will
also be tested. The PMS should be able to allow a reasonable
amount of user to use the website at the same time without
causing any traffic and loading speed of the website.
3.2.4.4 Performance testing
A timer will be set for each report generated. These times will be
recorded and studied to see if the software is sufficient enough
to handle all types of reports the users might request on
different size of data.
3.2.4.5 Alpha/beta testing
Alpha testing will be based on the software developers.
Members of the team will each go through the website
thoroughly and use the analysis functions on a testing database
to ensure quality and correctness.
Beta testing will be public. Selected pre-registered users will be
given a username and password and their data will be loaded to
the database. They will each go through the website and submit
a report of any bugs, ease of use, and as well as their opinions
about the PMS.
3.2.4.6 Pass/fail criterion for all validation tests
If there are many complaints and errors of the website, it will not pass
the test.
Service Management System - Property Management System
136
3.3 Testing Resources and Staffing
The proponents have a limited manpower to be able to test the
HRMS properly. This is the reason why the proponents will use
help from several different people to be able to tests the
functionalities of the HRMS. The following are the people that
involves in this task.
1. Client Staff / Employees
The proponents ask for help to test the PMS with the
participation of the security agency personnel. The employees /
staff are allowed to use the full function of the PMS as part of its
validation testing. The employee tries to add the aspiring
applicant and then be able to save the info of the employee. The
employees are allowed to record any errors that they encounter
during the software testing on hand.
2. Handheld PC / Desktop / Laptop
The proponents will have to use the clients PC or laptops after
installing the HRMS. This will allow the user / employee to test
the HRMS with one or more tester at the same time. With this,
the data from one computer to the other are also identified
through the system integration functionalities of PMS.
3. Error Reporting
The proponents provide a reports manual on which the
employee and staff are required to list down the error and bugs
that they may encounter during the testing activity.
3.4 Test Record Keeping and Log
Service Management System - Property Management System
137
A test record keeping document will be used to evaluate immediate test
result for each of the testing. For example:
Test Record Form
Test Type :____________
Tester
:____________
Date
:____________
Test Case
Test Report
Enhancement
Comments
Report
Valid Login
Invalid Login
Select
help
topic
Begin Report
Specify function
Specify
invalid
function
Graph
Invalid Graph
Request
Account1
Request
Account2
Request
Account3
Logout
Links correct
A test log will be kept to monitor the tests that have been applied. An
error, or “bug” log is kept to monitor any problems that have arisen during
testing.
Service Management System - Property Management System
138
Test Log
Date
Defect report
Test Type
Test Case
Result
Service Management System - Property Management System
Comments
139
Service Management System - Property Management System
140