E-banking in Hong Kong
Financial institution in Hong Kong
Group 6
Presentation Agenda
1.
2.
3.
4.
5.
Introduction
Criteria to be the good e-banking
Example of Hong Kong e-banking
The Best e-banking provider in 2005
Conclusion
Introduction
Provide banking services through
electronic channel or electronic devices
 First provided at 1999
 By Hang Seng Bank
 About 66 restricted banks providing ebanking in Hong Kong now
 Services involve insurance, investment,
mortgage, credit card, personal credit etc.

Features of a good internet bank
 Solid
and Sophisticated Security
Systems
Posted privacy policies
 Real time, not batch processing
 24 hours phone access
 The site offer you the world in financial
services

Features of a good internet bank
 Solid
and Sophisticated Security
Systems
 Provide
details of the security
statement
 Automatically
log off if unused for a
certain amount of time
 Any
guarantee will be covered the loss
The largest financial institution in U.S
Well Fargo
 Remove fund without your approval
 guarantee covering 100%
Features of a good internet bank

Privacy

Why they take
the information

How they will use
the information

Who they will
share the
information
Why HSBC take the information?
 To
understand your financial needs
and to conduct their business.
 To provide you with better customer
services and products.
How HSBC will use the information?
 Keep
your personal information on
their records accurate and up-todate
Who will share the information with HSBC?
All HSBC Group companies
 All their staff
 All third parties with permitted access to
your information
 Governmental or judicial bodies or
agencies or their regulators

Features of a good internet bank
 Real
Time Processing
 Transaction
instantly
 Available to check the updated account
at ATM
 Service
 Phone
Hotline
number clearly posted
 24 X 7 hotline services
 Staffs available for the lines
E-Banking services
HSBC

4 types of e-banking services
 Internet
Banking
 Phonebanking
 Self-service banking
 Mobile Banking
HSBC – Internet Banking
Investment services
 Securities, bonds and unit trusts trading
 Deposit services
 IPO services
HSBC – Internet Banking
General banking services
 Payment services
 Fund transfers
 24-hour currency exchange service
 ForEx / Renminbi Switching services
 Instant account opening service
HSBC – Phonebanking
General Banking Services







Balance enquiries
Fund transfers
Exchange rates, deposit rates and gold price
enquiries
Bill payments
Cheque and fund transfer status enquiries
Request for statements, cheque book and ATM
PIN
Request product or service information by fax
HSBC – Phonebanking
Investment Services






Stock, index and unit trust fund price
enquiries
Order placement, amendment and
cancellation for stocks and unit trusts
Order status enquiries
Portfolio enquiries
Statement request
Request unit trust fund price and fact
sheets by fax
HSBC – Self-service banking

Over 110 locations in Hong Kong, Kowloon,
New Territories and outlying island
ATMs
 Cash Deposit Machines
 Instant Balance Machines
 Cheque Deposit Machines
 Passbook Update Machines
 Online Financial Services Terminals

HSBC – Self-service banking
Banking services
deposit/ withdrawal
 fund transfer
 balance enquiries
 passbook update

HSBC – Mobile Banking
Banking and investment operation
•
•
securities transaction and enquiries
through Order Confirmation Services
balance enquiries and fund transfer of
HKD account
E-banking service in HK

Hang Seng e-banking
1.
Personal Banking
Business banking
E-banking Security
2.
3.
E-banking service in HK
Personal Banking
1.
•
•
•
•
•
•
•
Banking service
Investment service
Credit Card service
Mortgage service
Personal Credit Services
Insurance Services
Other Services
E-banking service in HK
Business banking
2.
•
Payment services
Trade services
MPF
Investment
Insurance
Loan and Facility
•
Other services
•
•
•
•
•
E-banking service in HK

E-banking Security
1.
All-round security measures
•
2.
Adopts 128-bit encryption to establish an
"information tunnel" for data transfer
Strict procedure controls
•
User name, date of birth and password
must be entered
The World’s Best Internet Bank 2005
Criteria to be the best

Success in getting clients to use Internet
offerings growth of online customers

Breadth of product offerings

Strength of strategy for attracting and
servicing online customers
The World’s Best Internet Bank 2005
Criteria to be the best

Evidence of tangible benefits gained
from Internet initiatives

Web design and functionality

The strength of the bank’s security
initiatives
The World’s Best Internet Bank 2005

HSBC - The Best Internet Bank in Hong
Kong, Awards includes:





The Best Corporate/Institutional Internet Bank in
Hong Kong
The Best Consumer Internet Bank in Hong Kong
The Best Integrated Corporate/Institutional Bank
in Asia
The Best Information Security Initiatives
Corporate/Institutional Internet Bank in Asia
The Best Websites Design Consumer Internet
Bank in Asia
Conclusion
M.C.
What should we know when the
bank collect our information?
A. Why they take the information
B. How they will use the information
C. Who they will share the information
D. All of the above
E. Only A & C
Which of the following are types of
e-banking services provided by
HSBC?
A. Internet banking
B. Phone banking
C. Self-service banking
D. Branch banking
E. All of the above
F. All except (d )
Which one is Well Fargo guarantee
covering ratio?
A. 80%
B. 90%
C. 70%
D. 100%
Which one is the best internet
bank in 2005?
A. HSBC
B. Well Fargo
C. HSBC
D. DSBC
End
Thank You