PATIENT PARTICIPATION GROUP MEETING
17th FEBRUARY 2015– 6.30PM THE RIDGEWAY SURGERY
EXTRAORDINARY MEETING TO DISCUSS ‘PURSE’ MONIES AND 2014-15 PATIENT SURVEY RESULTS
PRESENT:
Cicely Thomas (Chair)
John Williams (Vice Chair)
Maureen Jones
Diane Robins
Karen Jones
Damian Corfield
Dr K Dawes
Ella Fieldhouse - Practice Manager
Helen Codd – Community Engagement Manager, Dudley CCG
Christine Bate – Bull Street surgery PPG
Elaine Lloyd – Bull Street surgery PPG
APOLOGIES:
Audrey Heer
Mike Edwards
Mel Roberts
Brenda Matthews
Kerry Masefield
Barbara Bryan
Herbert Whitehouse
Adam Aston
ACTION
1.
Apologies for Absence
Apologies were acknowledged.
New PPG member, Damian Corfield, was welcome d to the meeting. Helen
Codd was introduced and thanked for attending.
HC outlined the purpose of the £1000 ‘Purse’ grant for PPGs. The money is
to assist PPGs to grow or to help develop the PPG.
It was noted that the new EMIS Envisage television screens come with many
different templates which can be downloaded. It was hoped that later in
the year the PPG can meet with Simon (IT Manager) and Ella to discuss how
the PPG might utilise this t o help promote the group etc
2.
‘Purse’ monies
Following discussion the following ideas were suggested as potential areas
where the Purse money can be spent:
Fridge magnets - showing the core surgery opening hours - HC to obtain a
quote for this from the company currently used by the CCG
HC
Mobile notice board – CT to obtain quotes for this
CT
Macmillan coffee morning / meet and greet – funding for refreshments, it
was felt that a meet and greet that encompassed a fund raising event such
as Macmillan would encourage people to attend
Wi-fi – set up costs, HC to be contacted to see if Purse money could be used
for this
This matter to be further progressed at March meeting, and application
forms completed.
3.
PPG Week 1-6 June 2015
Information was sent out about this recently, please could PPG members
review it in readiness to discuss at 3 March PPG meeting
It was also suggested that the PPG meet with the surgery staff, to enable
the PPG to meet everyone and vice versa.
4.
Surgery Patient Survey 2014-15
Two surveys were distributed in December/January, one for doctors
patients and one for nurses patients. The PPG helped distribute the survey
and this helped to ensure the patients selected were random.
The surveys were then collated and the information amalgamated in order
to analyse the results. The results were then emailed to the PPG and Virtual
PPG for consideration and to assist in the formulation of an action plan.
Those PPG members who are not contactable by email were posted a copy.
The PPG noted that overall the survey findings were very positive. Roy Dore
from the Virtual PPG had emailed in his observations which were
addressed, in particular it was noted:
The numbers of surveys completed does not often add up to the total for
each question – EF advised this is often the case because patients do not
answer every question. In particular the demographic section often gets
missed.
The demographic was mostly female (170 female and 95 male) it was felt
that that tends to be because mainly women want to fill it in. This was the
finding of the PPG members who had helped to distribute the survey. In
addition, it often tends to be females who attend the surgery more so than
men. There was a much higher percentage of respondents in the 65+ age
range – again it was agreed that this is representative.
Actions:
Telephone access – this was the one area that came up as being an issue for
patients. It was agreed that the surgery would start to free up additional
EF
pre-bookable appointments mid-week. This will be looked at daily by the
Office Manager and assessed on an ongoing basis with additional
appointments for the next day being offered as and when possible. Dr
Dawes suggested that urgent appointments are made available to book
online if it is possible to make it clear they are urgent appointments,
however at the point of typing these minutes it has been confirmed it is not
possible to categorise appointments in this way online.
Online access – noted that use of this is increasing which is encouraging, in
order to encourage this further the voice message on the answer phone to
be changed to advise that patients can book online and online access to be
promoted more in the surgery
Chairs with arms – to be provided in the waiting room to assist patients who
find it difficult to get up from the current armless seating
NEXT MEETING:
Tuesday 3rd March 2015 – 6.30pm, The Ridgeway Surgery
EF
EF
KRD
EF/CT