Online shopping (1)
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Identify two reasons why people may refer to shop online.
a. People may prefer to shop online because you have the benefit of having the
comfort of your own home. Also you have the opportunity to select from a wide
range of goods and service.
List two sites you should visit to evaluate an online business’s reputations.
a. Australian competition and consumer commission
b. Us national fraud information centre
What is the purpose of encryption technology?
a. Scrambling your data as it travels through the internet
How can you tell that an online shopping site is secure?
a. If the site has a locked padlock or an unbroken key in the statues bar at the bottom
of the screen. Also it the site’s web address begins with https:// instead of the
normal http://
Why is advisable to use a credit card with a low limit for online payment.
a. This will prevent losing a lot of money in case of fraudulent activity.
List four features you should check bout a business before making an online purchase.
a. Refund and return policy
b. Privacy policy
c. Delivery methods and charges
d. Stock availability
How is shopping on the internet:
a. Similar to traditional shopping
i. well you still have the benefit of shopping around and accessing the stores
that you have personally used before
b. difference from traditional shopping
i. you have the comfort of staying home and doing you shopping
Traditional shopping transactions involve a number of organisations in the supply chain:
product – warehouse – wholesaler – retailer – consumer.
Draw a flow chart to show an e-commerce transaction could take place.
produce
wearhouse
wholesaler
retaliser
consumer
9. The Australian Competition and Consumer Commission (ACCC) lists ten questions that a
consumer should ask before committing to an online purchase. Use the ACCC web link in
your eBook PlUS and list these questions.
 Know the business. Know who the company is and their full street address.
 Know the product. Check it has a guarantee, and will work in Australia.
 Check the contract. Understand and print out any terms and conditions.
 Check the cost. Look for extras like currency conversion charges, taxes, customs
duties, delivery fees, packaging and posting. Note who pays for postage if the goods
are returned.
 Check for privacy. Find out how your personal details will be used and decide
whether you want them to be passed on to anyone else.
 Confirm the order. You should be given the chance to confirm or reject your order
before you pay for it.
 Keep records. Print out your order before you send it and note any reference
numbers.
 Pay securely. Use sites your browser recognises as secure - look for an unbroken key
or padlock at tho: bottom of your screen.
 Resolve any problems. Contact the trader about any problem as soon as possible. If
unresolved, contact your local consumer affairs agency.
 Avoid scams. If something seems 'too good to be true'-it probably is.