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HCL Oracle EBS Portfolio
Introducing HCL Oracle Practice
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SEI CMMI ( Multi-Modal ) : First to get certified in the Enterprise Application Services among all IT Services organization globally
Horizontal Apps
• Oracle EBS
• PeopleSoft
• Siebel
• JD Edwards
Industry
Applications
• Utilities
• Life Sciences
• Retail
• Financial
Services
Specialty
Products
• Demantra
• OTM
• Agile
• RMB
• OPA
• Primavera
EPM/BI
• Hyperion
• OBIE/OBIA
Technology
• SOA & BPM
• Portal and
Content Mgmt.
• IDM
• Database
Design & Product Blue Print
25+ Product
Lines
Broad based
Services
Highly
Engaged
workforce
Oracle
Aligned
Differentiator
Upgrade and Migration
Assessment Services
Run the Business
Differentiator
Support and Maintenance
Global Rollout
Aligned with Oracle’s strategy
Integrated Expertise
Implementations, Configuration & Development
Differentiator
Passion to deliver
Differentiator
A 4000+ strong Oracle Practice with 200+
Active Customer Base
Seamless Global Organization – Oracle Practice
Europe & ME
425
North America
Consultants
1350
APAC
Consultants
350
Consultants
Africa
50
Consultants
India
1605
Consultants
Latin America
 4000 Consultants
 31 Countries
 60 Offices
 15 Global Delivery Centers
120
Consultants
ANZ
100
Consultants
3
Global Delivery Resources
4
Ireland - Belfast
UK - London
EMEA Near Shore
Multi-Lingual Support
Local Market Consulting
China - Shanghai
Poland - Krakow
Local Market Consulting
Support, including Mandarin
EMEA Near Shore
Multi-Lingual Support
USA - Redmond
Mainland Delivery Center
Local Market Consulting
Japan
Local Language Delivery Center
Singapore
USA - Raleigh
Mainland Delivery Center
Local Market Consulting
Local Market Consulting
India - 5 Locations
Offshore AMS & ADS
24x7 Monitoring Center
Malaysia - Kuala Lumpur
Support Center
Local Training Academy
Puerto Rico
US Near Shore
L2 Support
Brazil – Porto Alegre
South American Delivery Center
Portuguese & Spanish Coverage
South Africa - Cape Town
Australia - Melbourne
Local Market Consulting
Local Market Consulting
New Zealand Auckland
Local Market Consulting
OU Presence across Key Horizontals
Horizontal
Oracle eBiz
PeopleSoft
Siebel
JD
Edwards
Demantra/
OTM/
Primavera
Hyperion/
OBIEE
Technology
Capabilities
OFSAA
Capabilities
Representative Customers
Key Highlights
• 1500+ consultants across the globe
• Over 120+ clients in Oracle E-Business Suite across
Modules
• HCM, Financials, SCM & CRM and across versions
• 10+ years of rich experience
• 30+ R12 live successful engagements
• 550+ consultants across the globe
• Over 40 clients across HCM, Financials, SCM & CRM
• Beta Testing and Co Development Partner with Oracle
• Global Customers with multiple AMS engagements
• 450+ Consultants
• Expertise in Product Selection, Process Blue Print
• Multi-location, Multi-functional, Multi-Technology
engagements across the globe
• 450+ Growing Consultant Team
• Multi Product & Multi-version expertise – EOne & World
• Strong presence across major verticals
• Referenceble customer base
• 200+ consultants in Oracle SCM domain with 45+
Demantra experts
• Subject matter experts with profound knowledge in
Demantra applications
• 250+ Consultants
• Multi Product & Multi Version expertise
• Strong presence across Regions & major verticals
• Involved in beta testing of new versions of the product with
oracle
• 120+ consultants
• 8+ years of experience
• 50+ Engagements
• 75 + Practitioners with dedicated Center of excellence
• 5+ implementations on OFSA 4.5.xx & OFSAA 5.x
• First Oracle partner to implement OFSAA 5.x in the world
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Oracle Universe
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Vertical Driven Growth
Hi-Tech & Mfg
Life Sciences
Retail & CPG
BFSI
Travel &
Logistics
Telecom, Media
& Entertainment
Public Sector
360-Degree Relationship with Oracle
 Industry linkages
 Vertical solution development
 Industry thought leadership
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 Linkage into customer
accounts for full view
 Avoid channel conflict
Product
Development
IBUs &
GBUs
 Address critical
customer issues
 Timely access to
troubleshooting
resources
Oracle
Consulting
Support
Field
Sales
360-Degree
Relationship
Education
 More than 400
certified consultants
 Train partners on
Oracle products
Alliances
 Global Platinum
Partner
 Joint go-to-market
of Oracle solutions
 Strategy alignment
Product
Oracle
Consulting
 Partner on opportunities
 Leverage unique capabilities
 Knowledge sharing
 First info on new
offerings
 Beta programs
including Fusion
 Product Advisory
committees
Oracle Relationship & Leverage
Platinum Partner for
Oracle across the
globe
Dedicated Oracle
Alliance across the
globe – Joint Field
engagements
Member of Product
Development and
Product Strategy
forums
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Beta testing partner
for BI, PeopleSoft
and Fusion Apps
Points for Leverage
Strong Oracle Leadership connect (Derek Williams – Oracle Executive Sponsor for HCL)
Specific alignment to address critical customer requirements & Support Issues
Stronger Enablement on Product front
Greater access to Oracle Support resources
HCL Path to Diamond Partnership
28 Product line certifications complete, 10 advance specialization completed
Global SI partner for
Fusion apps
implementations
HCL - Oracle Partnership Dimensions
Services Partnership
•Global Reseller of Oracle Applications & Technology Programs
•Services Partner in India, Malaysia, Singapore, New Zealand, Australia, Brazil, NA, Dubai , South Africa etc
GTM Partnership
•Global GTM Strategies with various products
•Key Events in collaboration with Oracle in FY’11
•Life Sciences Event in UK
•Manufacturing customer Summit in Dubai
•Edge Product & VCM Workshops in India & Asean
•HCL Oracle Industry Day - Dubai
Development Partnership
•Co development partner for OPSM
•Strategic partner for JDE
•Beta testing partner for PeopleSoft and Hyperion
•Strategic and ramp up partner for Fusion Apps
Partnering for Ecosystem Enablement
•Dedicated Oracle Partner Network Lab at HCL Premises.
•Content Development Partner
•Boot Camp Delivery Partner
•Dedicated Oracle Test Center for HCL
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HCL Oracle Specializations Update
10
28 Specializations & 10 Advanced Specializations till date
Advanced Specializations
PSoft People tools
Siebel CRM
SOA
BI Foundation
BI Foundation
Hyperion
Essbase
Solaris
PSoft HCM
Database
Java
Alliance Snapshot
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Co –Development Partner
Partnership Agreements
WW Platinum Partner
Until April 26,2012
Reselling Oracle Programs
Co development
Partner for OPSM
Beta Testing Partner
FUDA has been
executed across 11
regions globally
Delivery Partner Agreement
HCL is now a
Delivery Partner for
Enablement 2.0
Beta Testing Partner
for Fusion Apps
Platform BPO Partner
HCL is a Platform
BPO Partner
The World is talking about us
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HCL is a Strong
Performer in Oracle
Implementation Wave
Voted Number 1 for
Customer Satisfaction
“Case Study: Teradyne's
Outsourcing to HCL
Shows How
Transparency, Flexibility
Deliver Outsourcing
Value.
Forrester Wave™:
Oracle
Implementation, Q4,
2009
Application
Partner of the
year for FSI
industry.
MCA Consultant
Award 2008
“In terms of experience,
marquee clients, and
breadth and scale, the
Oracle Universe service
line has acquired enough
momentum to address
Oracle implementation
and support-related
requirements of any scale
and complexity”.
“HCL Offers a broad
portfolio of services
across BI and EDW
lifecycles. HCL has
executed more than 100
BI programs across
verticals. HCL’s
Implementation ranges
from departmental(10
Users) to global(5,000
users) in global
deployments. HCL’s
Strategic partnership with
Oracle will drive more BI
and EDW “stickiness”
Our Service Offerings
13
Oracle Universe – Analyst Talk
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HCL
“HCL collaborated with Oracle to architect and implement one of the first EBusiness Suite R12 solutions in the solar industry. As an Oracle Certified
Advantage Partner, HCL provides customers like Solfocus with a competitive
edge in leveraging industry expertise along with the in-depth knowledge of Oracle
Application features and functionalities,”
- Doug Kennedy, Oracle SVP of WW Alliances and Channels
A Strong Performer
HCL has been growing rapidly at more than
50%
year-over-year,
particularly
in
industries like communications, financial
services, high-tech, manufacturing, and
transportation and logistics… received very
strong marks on value for the money from
its client references.
HCL’s Oracle e Biz Suite Snapshot
Resource Summary
 1700+ consultants across the globe
 25% Functional consultants
 14% Techno Functional consultants
 61% Technical consultants
 Over 950+ consultants who have R12 capabilities
 500+ Oracle R12 Business Accelerator Certified.
Experience Summary
 Over 120+ clients in Oracle E-Business Suite across Modules Financials, SCM , HCM & CRM and across versions.
 .Strong Oracle customer base in the Americas, EMEA, APAC
and ANZ.
 35+ R12 live successful engagements.
 Over 70+ ASM engagements
 COES for Applications Lifecycle Management Operations
Excellence through Six Sigma, ITIL Framework.
 A dedicated Oracle R12 Solution Lab in India and the US to
provide thrust on value added industry solutions, and build preconfigured & extended bolt-on+ solutions.
Advanced Specialized Partner
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Engagement Types
 Transformational projects such as BPR / BPM to R12 Blue
printing
 R12 Assessments services with R12 upgrade approach
backed with objective decision process and business
benefits.
 Custom build R12 upgrade methodology with a upgrade
mixed with Implementation approach towards faster
upgrade cycle and fitment of business process changes.
 Large R12 Implementation services backed with tools and
accelerators.
 R12 Applications and Management services with 24 / 7
support across the globe.
Accolades
 HCL was Partner of the year award from Oracle Corp. in
2009.
 Empower the Green Enterprise Award from Oracle.(2008)
 Oracle Infrastructure Partner Award (2007).
 Recognized by Forrester as a “A Strong Performer” among
the Implementation Providers.
 HCL is one the first company to Go-Live with Oracle R12
implementation in North America along in collaboration with
Oracle.
Mature Oracle Practice with a proven Delivery Methodology and a Comprehensive Service Portfolio
HCL Oracle E-Biz Suite Competency Excellence Center
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HCL Oracle E-Biz Suite Sample Clientele
Development
& Technical
Services
Upgrade /
Migration
Support
&
Maintenance
Implementation
&
Rollouts
Service
Offerings
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Key Highlights
Representative Customers
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Business Process Redesign
Implementation
Global Template Creation
Global Template Rollouts
Multi-site Rollout Experience
60+ Implementations
25+ Global Roll-outs
Functional & Database Support
Bug-fix and Technical Support
Global Support Models
24/7 Support
Productivity Improvements
Value Added Services
Proven ITIL based Methodologies
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Version Upgrade
Cross Platform Migration
Cross Product Migration
Data Migration
Reusable Scripts
Upgrade Labs
30+ upgrade/migration engagements
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Customizations
Custom Modules
Interface Development
Reports Development
Various Development Models
Offshore Leverage
Huge Services Bandwidth
50+ development support engagements
Integrated Methodology
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Implementation / Roll Out Models
What is a Global Implementation/Rollout ?
Global Implementation/rollout is the process followed to install, configure, testing and deploying of
Business applications in more than one locale with standardized business processes as far as
possible.
Hub & Spoke Model
Collaboration Model (STAR Model)
POC Model
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Solution Accelerators
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Oracle e Biz Suite – Tools and Accelerators
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Oracle e Biz Suite - Proven Tools…..Continued
Tool
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Features
Strategy
A repository of re-usable templates would help in planning and execution of different stages of the upgrade
Templates
cycle including Assessment, Retrofitment, Testing, Training and Cutover phases. The reusable templates
would help to accelerate the timeline for phases, provide best practices, and reduce risk in delivery.
AssessPro® -
AssessPro® is HCL proprietary methodology which will provide an opportunity to do a check the current
Weighted
eBusiness deployment, map it to its future R12 upgrade requirements and define an upgrade strategy which
Average Score
will be in alignment with the long term application strategy. The methodology has four phases - Discover,
Tool
Assess, Envision and Recommend. The weighted average score tool helps in quantitative assessment.
COMIT: Custom
This tool helps to identify the custom objects in an installation. Has a built-in mapping repository to aid in
Objects Migration impact analysis and arrive at effort estimation for upgrade. Automation of objects upgrade through user
Tool for R12
friendly GUI
Customization
Customization Discoverer is a module in COMIT® that enables identification of custom components in any of
Discoverer®
the application directories based on user entered string value. The tool identifies several types of custom
objects including .sql, .pls, .pks, .pkb, .rdf, .fmb, etc…
Impact Analyzer
Impact Analyzer has an inbuilt data model mapping between 11i and R12 that reviews and analyzes all the
scripts (sql, pls, plb, xml, txt files) as well as 6i Forms and Reports. Objects are classified as High, Medium
and Easy complexity based on the number of changes required.
COMIT® - CEMLI
COMIT® is a unique tool which offers a method for quick migration of Custom Objects to Higher versions of
Assessment
Oracle Applications with Minimal cost and time it reduces the time taken to upgrade to higher versions of
Oracle Applications. COMIT® provides a complete solution for the Custom Object Migration.
Oracle e Biz Suite - Proven Tools…..Continued
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Tool
Features
Change Repository –
Exhaustive information on both Technical and Functional design changes between Oracle 11i and R12.
11i vs. R12
The Technical information includes impact points for Obsolete Tables, Modified Tables, Obsolete APIs
and Modified APIs. This 11i vs. R12 mapping repository would help to quickly retrofit CEMLIs that are
impacted due to upgrade. The functional information includes the delta across various modules in R12
Testlink – R12
A set of seeded Oracle test scripts for different modules in R12 that could be executed after an
Seeded Test scripts
environment is upgraded. These tests would prelude testing of customizations in the upgraded
environment. These scripts would help in expediting the test cycle
eLearning Kit
A ready-to-use training material in Finance, Distribution, Manufacturing and CRM modules to accelerate
the training phase. Training material would be on the standard business process across the different
modules
iLoad® – Data
iLoad® is a tool for data conversion which leverages HCL’s data load templates to load data onto the
Migration
customer environment. iLoad® is a tested utility that fixes the data file layout, perform mandatory
validations, provides facility to add customer-specific validation and upload legacy data into R12. The
tool would reduce the lead time in data migration by 8%
OPDBA Monitoring
OPDBA monitoring tool helps to gather details about, Concurrent programs and also monitors the
Tool
Database activities and events like Locks, Latches, Waits, Archive logs generated per day, Average log
switch time, Space management and other database performance related data capturing in RAC or nonRAC environments. These are typically required as part of post go live stabilization in Applications and
Databases
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Sample e Biz Suite R12 Implementation
Experiences
Solution Build
Testing
Start Up
Turnover
Integration
Post Production
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Middle East
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Retail
Middle East
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Auto.
Middle East
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Govt.
APAC
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Logistics
Middle East
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Telecom
Middle East
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Media
Brazil
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Utilities
Brazil
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Mfg.
APAC
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BFSI
APAC
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BFSI
South Africa
Life Sci
Europe

Life Sci
Middle East
Retail
PROJECTS
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North America
CRM

Mfg.
HRMS

MFG.
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Regions
Covered
SCM
Solution Design
HCL Services Scope
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Industry
FIN
Client
Oracle E-Biz Suite Modules
Other Modules
Organization Scope
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27
Sample e Biz Suite R12 Global
Rollout Experiences
Mfg.
15
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Mfg.
6
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Mfg.
5
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Mfg.
2
Engineering
9

Life Science
5
Telecom
6
Retaill
2
Retaill
5
Service
Sector
3
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11i
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R12
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R12
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R12
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11i
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11i
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11i
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11i
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11i
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R12
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R12
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R12
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R12
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11i
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R12
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Data Migration

Testing
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Upgrade
Localization
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Change and
Training
4
Devp./ Integration
Hi-Tech
ASM

Rollout

Implementation
6
Multi-national
Template
Hi-Tech
Blue Printing

Programme
Management

Version
4
Other Modules
Hi-Tech
HRMS
14
Finance
Hi-Tech
APAC

HCL Services in Scope
MEA
29
Oracle Modules
Europe
North America
Hi-Tech
Client
Latin America
Industry
No. of Countries
in scope
Countries
Procurement
Organization
Scope
28
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Oracle eBiz Suite R12 Upgrade- Sample Clientele
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11i - R12

11i - R12
MFG
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Mfg.
North America
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Mfg.
North America
Europe, APAC
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TTL
APAC
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Service
Sector
North America
Europe, APAC
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Distribution
Middle East
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Govt.
Middle East
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BFSI
Middle East
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Media
Europe
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Media
North America,
Europe
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Service
Sector
North America
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11.5.7 - R12
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Development
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ASM
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Australia
Training
11i - R12
Mfg.
Testing
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Integration
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Data Migration
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Impl.

North America,
Europe, APAC
Upgrade
Version Details
11.5.10.2 - R12
Hi-Tech
Vertical
Upgrade
Assessment
Others

HRMS
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SCM
Region
FIN
Client
HCL Services Scope
PROJ
Oracle E-Biz Suite Modules
Industry
29
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11.5.10 - R12
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11.5.10 - R12
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11i - R12
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11.5.10 - R12
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11.5.10-R 12
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11i - R12
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11.5.10.2 - R12
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Oracle eBiz Suite ASM Sample Clientele
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9+
400
65
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North America.
Europe, APAC
2+
475
25
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10
North America
5+
250
120
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Mfg.
9
Europe, UAE
1+
780
11
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Mfg.
9+
North America
Latam,
APAC,Europe
1+
1200
20
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Mfg.
13
North America,
Europe, APAC
8+
500
30
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Oil &
Gas
6
UAE, UK,
Malaysia India
1+
12000
15
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
Retail &
CPG
3
North America,
2+
600
20

Retail &
CPG
7
ANZ, APAC
5+
800
55

Media
1
North America.
2+
2300
5

Media
45
North America,
Europe
5+
2000
50

Media
4
Europe
3+
150
25

Pharma
5
North America,
Europe
7+
550
850

10
North America,
Europe, APAC
7+
Hi-Tech
29
North America,
APAC
Hi-Tech
3+
Hi-Tech
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DBA Support
150
Hi-Tech
SCM MFG HRMS CRM PROJ Others
Testing
1350
Regions
Patch
Management
FIN
No. of
Countries
Minor & Major
Enhancement
Engagement
Users
Duration
Base
(yrs)
Industry
Preventative
Maintenance
ERP Team
Size
(peak)
Client
30
HCL AMS Services Scope
Bug Fix
Oracle Modules Supported
Organization Scope
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An American multinational conglomerate.
Industry Conglomerate
 Revenue USD 147.0 Billion
31
 Employees 310,00+
 Operations Globally
English
Implementation & Rollouts
APAC
Version R12|| User Base 1000+
Europe
English
10
Time Zones
Financials modules
North America
English
Value Delivered
Automated the MDM (Master Data Management), the data flow to the
CCLGL for all the value sets. This would reduce support entry tasks and
data managed from higher hierarchy levels with zero defects.
Inbound / Outbound process was automated to ensure the data goes to
different counties subsystem based on their statutory requirements without
any user intervention.
Automated the Ledger assignation to every user, the manual process takes
60 minutes, after automation the process takes nearly 1 minute to complete
the task for each user.
Peak Team Size
20+
Implemented a consolidated system to
build a new Corporate Consolidation
Ledger using the R12 version and
reporting system for the entire group
globally.
Build one instance strategy and
addressed the needs for different
business segments across the client’s
organization and mapped all the
client’s processes to standard Oracle
flows so as to minimize
customizations.
Carried out huge data migration
activity. (Approx. volume of data
migrated is 14 GB data which consist
3-4 million data.)
A Fortune 500 provider of technology solutions
 Industry Hi-tech
32
 Employees 23,500+  Revenue $ 5.5 Billion
Europe
English
APAC
English
North America & Latam
English
25
New Zealand
English
Time Zones
 Operations Globally
Global R12 Upgrade across 39
countries
Oracle Modules (36 modules in Scope)
Order to Cash, Record to Reporting,
Manufacturing Planning and Logistics,
Supply Chain Planning, Procure to Pay,
Contracts for Service
Version 11.5.10.2 to R12
Value Delivered
• With the help of E-Business Tax, which is a Global Tax Engine, the client
was able to reduce cost and complexity in complying with multiple tax
authorities by 10-15%
• Improved Accrual Reconciliation Process and automation Accrual WriteOff feature in R12 has reduced the period close process time for the client
by 15 – 20%
• Improved shared service capabilities for payables by 15-20%
• User Base: 1800+
• No. of technical upgrades executed
by the DBA’s = 14
• No of test cycles = 4
• Size of production data = 6.5 Tb
• High retro-fitting effort :No of
customized objects = 27000 (4000
object impacted due to R12)
• Huge data migration
• Improved TCA architecture and Banking model in R12 helped the client to
have Centralized Master Data and reduce maintenance effort by 15-20%
• Flexibility in generating the reports in required format has reduced
customizations by 5-15%
Team Size:
Onsite- 16; Offshore- 60
Upgrade Tool used
• Customization Discoverer,
Customization Discoverer, Impact
Analyzer, Strategy Templates, COMIT
A leading financial services provider in Oman
 Industry Banking
Countries
 Employees 3,500+
33
 Revenue $ 96 Million
 Operations 7
Implementation and Upgrade
Oracle HRMS (OLM, PMS, Core HR,
Payroll, iLearning, OTL);
SCM (iProc, Service Procurement,
Procurement Contracts), Project
Management & Costing, Property
Manager, Asset Tracker, iExp
Middle East
12
Time Zones
Version: R11.5.10 to R12.1.3
Value Delivered
User Base: 3000
• Extension of Payroll Solution to the newly created business groups.
•
• Performance Management process redesigned and re-implemented
• Time and Attendance process redesigned and implemented
• Enablement of new functionalities such as Global Deployment, Checklists,
Sub Ledger Accounting, Changes in SLA
Upgraded to the most recent version to ensure
continued support and take advantage of new
features.
• Process design and application design from
scratch in Time and Attendance process area.
• Lease management design through Property
management Module implementation.
Integrations
• Provided a bolt on solution for time entry and integrated it seamlessly with
•
the existing time entry system
Timecard integration with Time & labor module.
Payroll Rollout
Peak Team Size
Onsite- 7; Offshore- 3
•
Involved migrating and retrofitting about 3000 HR
and Payroll customizations to different business
groups.
Fortune 500 Industrial Manufacturing organization
34
Industry Manufacturing  Revenue USD 4.0 Billion  Employees 15,000  Operations 56 Countries
APAC
English
APAC
English
6
Time Zones
Application Implementation,
Rollout, Maintenance &
Support
Version 11i|| User Base 300+
North America
English
Projects, Financials, Manufacturing and
Distributions modules.
Value Delivered
HCL designed the unique ‘Engineer-To-Order’ solution within the ambit of the
Global blue print, that would cover the needs for new pump manufacturing,
Spare parts and S&R business units.
Cycle time involved in repair parts creation including BOM and Routing is
reduced from 1 day to half an hour.
Automation of the repair process from the quotation process to the time until
establishing shop floor manufacturing steps.
Built Tax rules and local statutory reports
Local process changes.
Peak Team Size
19+ (7 Onsite / 12 Offshore)
Implementation in Pump Division plant in
Netherlands.
EMEA regional support & enhancements.
Rollout to new sites in EMEA region.
Rollout in Japan sites
Designed Unique ETO Solution – Engineer to
Order Solution.
The 11th largest Tier 1 Automotive Supplier in the world
Industry Manufacturing  Employees 35,00+
Europe
English
35
 Operations 27Countries
Implementation & Rollouts,
Maintenance & Support
APAC
English
12
Time Zones
North America
English
Value Delivered
HCL had provided an integrated suite to applications.
Within the first year of the engagement, the client saved over US$1 million in
IT operations without affecting the quality of the solution.
There is a Reduction in problem resolution time by almost 90%
The HCL Offshore Development Team has won the “CVS IT Achievement
Award” for providing FBO Implementation solutions, North America Oracle
Launch Development work, and Production Support.
Peak Team Size
35+
Version R11i|| User Base 500+
Financials & Manufacturing ,
Distribution modules
The client’s wide portfolio of Oracle
products includes- Oracle Ebiz Suite
(Oracle Mfg, Oracle Finance, and R11i),
People Soft HR (upgraded from 8.3 to
9.0), Advanced Supply Chain Planning,
and Oracle Demantra.
HCL is engaged with the client for the
last 9+ years.
A Leading Automated Test Equipment Maker
 Industry Hi-tech
36
 Employees 4,500+
 Revenue $ 2.2 Billion
Global Apps Support &
Maintenance
Europe
English
Oracle Manufacturing, Financial, HRMS,
OM & Distribution and CRM Modules
APAC
English
12
Time Zones
Version R11i
North America
English
Value Delivered
User Base
• 700 users in APAC
• 300 users in Europe and
• 350 in NA
• Production Support Optimization- Reduction in IT Intensity 0.7%
• IT Capacity Optimization- 0.9% saving on IT budget
• Project Portfolio Management- 1% Saving on IT budget
• APM- 15% saving on IT budget
• 20-30 % of reduction in IT Costs due to HCL’s offshore-onsite
model





• Transformational outsourced environment with HCL as a single
IT service provider.
Team Size
75+(Approx.)

Global Application Maintenance for
400+ applications (Oracle ERP, Oracle
Fusion, Primavera etc)
24*7 Support of Oracle ERP
Legacy application support
Support for Oracle 11i covering
multiple geographies including Europe,
Tokyo and Asia Pacific.
Average of 450 Tickets / month
A Leading Global cloud computing vendor
 Industry Hi-tech
37
 Employees 11,200+
 Revenue $ 4.5 Billion
Global Apps Support &
Maintenance
Europe
English
APAC
Financials and Sales & Service modules.
Custom Portal applications, Middleware
systems.
Application servers and Databases
English
7
Time Zones
North America
English
Value Delivered
• Up to 20% in cost saving for the company due to an optimal mix
(onsite – offshore),ensuring 24x7 service availability for Business
critical operations.
• Auto Invoice Request performance tuning by HCL team which
brought down processing time from 9 min to 7 seconds, saving
close to 50k/annum
• 24*7 war room coverage during Qtr end support
• Improved MTTR’s
• Alert based monitoring for proactive clearance of stuck Sales
Orders
• Service self tools equipping business and removing IT
dependency
Team Size: 45+
Onsite Location: Americas: Palo Alto
Offshore Location: Chennai, Bangalore; INDIA








Global Support covering APAC, EMEA
and US
Support for L2 Application, Operations
and Infrastructure Support.
Service Window- Customer defined
20 x 5 coverage (8-12 Onsite/Offshore
– 3 shifts)
24x7 Global Support Model for
Operations and 16x5 for Applications.
Complex environment which includes
EBS, Fusion Middleware and Custom
Portal applications
Co-sourced and multi-vendor model
SLA Compliance: Resolution – 85% &
Response – 90%
Derived Benefits from business operations
38
Value Creation through Specific IP’s
A
Run script with
release criteria
Sales Admin updates Candidate List and submits for update
Custom
PDU Tables
Yes
Candidate
List
for Upgrade
(CSV file)
Generates PDU
candidate list for
Sales Admin.
Inserts into custom
PDU tables with unique
Release ID. All unique
Systems that meet the
criteria are determined.
1 System = 1 Shipment
Oracle
SC
SALES ADMIN
Reviews for
Updates /
Changes
Updates
?
No
Run PDU
candidate list report
IB
Run
custom program
to generate PDU
sales orders to be
imported in OM.
SALES ADMIN
Reviews / updates
Oracle DB
Admins update Oracle Customer DB to correct
Errors.
PDU order
Run
script to add
installation
details to orders
US
Inventory
Oracle
Customer
DB
No
Error Logs are generated
and distributed to Sales
Admin
HCL has developed a mini-module for Product Delivery Update process. Whenever a new
product version becomes available, the PDU process is triggered to find all active lines in
Service Contracts based on the applicable business rules. The programs also leverage
system information from Install Base.
B
Error Logs
Yes
Errors?
PDU order
PDU order
PDU orders
generated
(booked)
PDU orders
Asia-Pacific
Inventory
Internal Sales Order (A to B)
PDU Shipment
PDU
START
Create
Sales
order
Validate required
fields
No
Notification
will be sent to
oracle admin
and log the
error into error
workbench
Book
Order
YES
Oracle Fusion
Middleware
Yes
BPEL Processes
Shippbale Line
NO
WF Process
– wait for
BPEL
Submit
Order
Service
ESD Line
YES
Order Info
Order Info
Invoke
Submit Order
API
Receive:
Order ID, Error Reason
Notify
and Wait
for XXX
to Sign
off
API
NO
WF Process
– wait for
BPEL
Query
Order
Service
shipping
information
Sign off
Complete
b
Order Info
Invoke Query
Order API
Receive: Order status,
Tracking #, Ship Date,
Actual Shipping Method
Shipping
Information
Update Line status/Update
Shipping information/flag
Line
Fulfilled
AR
Interface
Close Line/
Order
END
iFace to Shippers
HCL has developed a pre-built interface to third-party vendors who manufacture and ship
software media to ISV’s customers based on orders or any other trigger
START
Customer
Notified with
Email the
software is
ready
Create
a Sales
Order
Book
Order
SDC
Is SDC
Eligible
SubscribeNet
Datastore
YES
SubscribeNet
SubscribeNet
Webservices
API
“SWSAPI”
Noification to the
user and
Errorwork bench
No
Yes
Over internet)
Validate
mandatory
values for
Intraware
(HTTPS Transmission
No
Is
Shippabale
Add required
values for
intraware in the
order and clear
the errorwork
bench
No
Yes
Oracle Fusion Middleware
Grey arrows represent same
info as arrows to right.
Wait For A
and B to get
completed
3 party
ShippingS
ystem
WF Process
– wait BPEL
to invoke
IAPI extract
the required
data for
intraware
Order Info
BPEL
Process
Intraware API
Client
Invoke
SWSAPIjpcMgr
“SDC_Process”
Invoke
SWSAPI
“SWSAPIjpcMgr
”
(Java-based Web
Service)
Transaction id
received
scuccefully
WF Process
wait for BPEL
intraware API
transactionId,
Memberid,and
entitlementid
information
AR Interface
Close Line/
Order
HCL has already developed and deployed frameworks for Electronic Software Download
(ESD) set-up in Oracle Apps, as well as for interface to ESD sites using SOA architecture
No
Yes
END
ESD
Quote
VSOE TOOL
Sales Order
(License)
Contract
(Maintenance)
Business Rules
For Rev Rec
Consolidated
Invoice
Revenue
Allocation
Payment
Receipt
Oracle Environment
VSOE
HCL has developed solutions in Order Management and Service Contracts to account for
all different scenarios resulting from VSOE and Non-VSOE applicability
Create an account licensing/entitlement model, eliminate email dependency.
Licensing/Entitlement
39
Value Creation:
Proactive Monitoring – Period End Close Dashboard
40
Practice Enablers
Industry Best Practice
Leaders
Process Libraries
Repository
41
Dedicated Capability
Leaders for
Specialization Tracks
Customer Value
Portal for Business
Improvements
Edge Application
Integrations
Customer Advisory
Council
Business Benefit Led
Transformation
Frameworks
Cutting Edge –
Business Services,
Fusion, etc.
Oracle leverage for
Solutions and Delivery
Excellence
OPN Lab with 500+
Training Programs
Practice Maturity
Index
Solution Assets –
Accelerators & Tool
Kits
Dedicated Continuous
Improvement Focus
Quality Improvement
thru Six Sigma
Assets for Value Delivery
Process Libraries
Repository
Solution Assets –
Accelerators & Tool
Kits
Knowledge
Management
42
Assets
Value Measurement
Repository of
solutions
What Makes Us Different?
The Right People
 Industry insight
 Proven experience
 Driven to deliver
Doing the Right Things
 Business before technology
 Benefits led
 Goals aligned
In the Right Way for
the Client
 The A-team, always
 Collaborate to innovate
 Client-focused flexibility
43
Thank You