6 Team Performance Tools (pg. 97)
Randall Ribaudo, PhD
Larry Petcovic, MS2
Human Workflows, LLC
Co-founders, SciPhD.com
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Two Rules of Business
 By definition, a Business must make a profit. The tax code
requires a profit status. Investors require a profit status.
 A business must constantly compete globally and improve
its products and services as well as productivity standards:
revenue per employee, return on capital deployed, new
drug success rate, …
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Workout/CIP exercise:
what do a group of people and a tennis ball have in common
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Workout/CIP exercise:
what do a group of people and a tennis ball have in common
One Rule:
“The same sequence of individuals must touch
each item in the same sequence”
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Debrief the exercise: 6 points
• Role of common purpose
• Did your team innovate
incrementally or
breakthrough? Why?
• How did you set internal
goals?
• What role did seeing other
team play?
• What role did external best
practices play?
• How did your personal task
focus change with time?
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GE Workout
• Started in 1998 as GE’s
answer to Quality Circles
• Basis for 6 Sigma process
• Basis for Continuous
Improvement
• Basis for Benchmarking
& Best Practices
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Continuous Improvement
• Continuous improvement is an ongoing effort to
improve products, services or processes. These efforts
can seek “incremental” improvement over time or
“breakthrough” improvement all at once.
• http://www.nist.gov/mep/ngs-continuous-improvement.cfm
• http://www.ncci-cu.org/
• http://asq.org/learn-about-quality/continuousimprovement/overview/overview.html
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Team Performance Tools
Here are our tools for today:
Continuous Improvement
Benchmarking & Best Practices
• Process Mapping & Value Added Analysis
• Brainstorming
• Priority Matrix
• SWOT
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Continuous Improvement
Debrief
• Role of common purpose
• Did your team innovate incrementally or via breakthrough?
• Why?
•
•
•
•
How did you set internal goals?
What role did seeing other teams beat your time play?
What role did external best practices play?
How did your personal task focus change with time– from “my
role in team” to a focus on total team performance that was
better than any other team?
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Congratulations
• You’re almost half-way there….
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Process Mapping:
Welcome to your new Company
• You are now a company based on the research of one of the
table members.
• Your intent is to commercialize one research project at your
table using your current funding of $5 million for 3 years.
• Select which project you are going to commercialize and a
complete implementation timeline and rough budget.
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Process mapping
(Pg 99)
http://en.wikipedia.org/wiki/Business_process_mapping
• The first step in gaining control over an organization is to know
and understand the basic processes (Deming, 1982; Juran,
1988; Taylor, 1911).
• The first structured method for documenting process flow, the
flow process chart, was introduced by Frank Gilbreth to
members of ASME in 1921.
• ISO 9001 requires a business entity to follow a process
approach when managing its business. Creating business
process maps will assist in meeting this requirement.
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Process map?
• y=f(x)
• The purpose of these
process maps is to
document and
stimulate the
understanding of
y=f(x); where the “y”
represents the outputs
of a process and x
represents the various
inputs.
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Business Process Architecture
• Six Sigma practitioners
use the term Business
Process Architecture to
describe the mapping of
business processes as
series of cross-functional
flowcharts
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Process Mapping
•
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Process mapping
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Process mapping exercise
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Process mapping tips
• Have a start and finish defined
• Start with basic 4 to 6 steps
• Expand each step and repeat
• When to stop – good question
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Class Group Activity (pg. 102)
Welcome to your new Company
• You are now a company based on the research of one of the
table members.
• Your intent is to commercialize one research project at your
table using your current funding of $5 million for 3 years.
• Select which project you are going to commercialize and a
complete implementation timeline and rough budget.
• Develop a process map to take your project to completion
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Now add metrics – the value chain
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Now add metrics – the value chain
• Does this step in the
process add value?
• What does it cost:
• Directly – salary …
• Indirectly – lost
opportunity
• Can we skip,
consolidate …
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Breaking News:
Your funding was just cut 40% effective March 16th.
How will you continue your research and complete your
commercialization?
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brainstorming
(pg. 103)
http://en.wikipedia.org/wiki/Brainstorming
• Brainstorming is a group
creativity technique by which
a group tries to find a solution
for a specific problem by
gathering a list of ideas
spontaneously contributed by
its members
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brainstorming
http://en.wikipedia.org/wiki/Brainstorming
• Focus on quantity
• Withhold criticism
• Welcome unusual ideas
• Combine and improve ideas
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brainstorming
http://en.wikipedia.org/wiki/Brainstorming
• Exercise:
• Brainstorm how do
you get a 30%
increase in science
output within the
next year?
• Focus on quantity
• Withhold criticism
• Welcome unusual ideas
• Combine and improve ideas
"1+1=3"
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brainstorming
http://en.wikipedia.org/wiki/Brainstorming
• Exercise:
Place one idea per post-it note
• Brainstorm how do
you get a 30%
increase in science
output within the
next year?
"1+1=3"
Say your idea out loud
NO EVALUATION
NO BOUNDRIES
You have 3 minutes!!!!!
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Organize your cards
1. Review each card
2. Clarify if needed
3. Place duplicates in same stack
4. Place very similar cards in same stack
5. Place in categories
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Priority Matrix
• How do you take a variety of ideas, solutions, problems,
suggestions, brainstorming data, …
• and decide which to implement and which to table.
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Increasing Impact
Priority Matrix for Decision Making
Increasing effort
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Increasing Impact
Priority Matrix for Brainstorming
Increasing effort
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Priority Matrix for Brainstorming
AHHHHHHHH
THINK ABOUT IT
Increasing Impact
SWEET SPOT
BUSY STUFF
GIVE TO COMPETITION
Increasing effort
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Increasing Impact
EXERCISE
Increasing effort
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Report your Findings
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SWOT
• SWOT analysis (alternatively SWOT Matrix) is a structured
planning method used to evaluate the Strengths, Weaknesses,
Opportunities, and Threats involved in a project or in a
business venture.
• http://en.wikipedia.org/wiki/SWOT_analysis
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SWOT - strengths
A - funding
B - history
C-
Strengths:
• characteristics of the
business or team that
give it an advantage
over others in the
industry.
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SWOT - weaknesses
A - turnover
B - bureaucracy
C-
Weaknesses (or
Limitations):
• are characteristics
that place the firm at
a disadvantage
relative to others.
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SWOT - opportunities
Opportunities:
A - $ avail
B - in news
C-
• external chances to
make greater sales or
profits in the
environment.
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SWOT - threats
Threats:
• external elements in
the environment that
could cause trouble
for the business.
A - govt.
shutdown
B - patents
C-
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SWOT
A - funding
B - history
C-
A - $ avail
B - in news
C-
ACTION
STEPS
• SWOT analysis may be
used in any decisionmaking situation when
a desired end-state
(objective) has been
defined.
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SWOT
A - turnover
B - bureaucracy
C-
A - $ avail
B - in news
C-
ACTION
STEPS
• SWOT analysis may be
used in any decisionmaking situation when
a desired end-state
(objective) has been
defined.
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SWOT
A - funding
B - history
C-
A - $ avail
B - in news
C-
A - govt.
shutdown
B - patents
C-
A - turnover
B - bureaucracy
C-
• How can we Use and
Capitalize on each Strength?
• How can we Improve each
Weakness?
• How can we Exploit and
Benefit from each
Opportunity?
• How can we Mitigate each
Threat?
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SWOT
• Ideally a cross-functional team or
a task force that represents a
broad range of perspectives
should carry out the SWOT
analysis.
• For example, a SWOT team may
include an accountant, a
salesperson, an executive
manager, a scientist …
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SWOT - Rules
• Be realistic about the strengths
and weaknesses of your
organization
• Distinguish between where your
company is today and where it
could be in the future
• Be specific – no gray areas
• Apply SWOT in relation to your
competition (eg. Better than or
worse than competition)
• Keep it short and simple
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SWOT: example
How would you deploy SWOT to achieve your top priorities
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SWOT: Exercise
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SWOT: Debrief
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Team Performance Tools
Here are our tools for today:
Continuous Improvement
Benchmarking & Best Practices
Process Mapping & Value Added Analysis
Brainstorming
Priority Matrix
SWOT
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Questions?
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