I T Essentials I
Chapter 2
JEOPARDY
The Cleaning
Process
Voltage
Utilities
Potpourri
Potpourri 2
100
100
100
100
100
200
200
200
200
200
300
300
300
300
300
400
400
400
400
400
500
500
500
500
500
The Cleaning Process
100
What is recommended to remove dust from inside
a computer case?
1.
2.
3.
4.
Damp cloth
Dust cloth
Household vacuum cleaner
Can of compressed air
A: What is a can of compressed air?
The Cleaning Process
200
What is the proper way to dispose of outdated
CRTs?
1.
2.
3.
4.
Dispose the components into landfills
Properly incinerate the components
Recycle the components whenever possible
Seal the components in containers and dispose
into landfills
A: What is Recycle Them?
The Cleaning Process
300
What should you use to clean a mouse?
1.
2.
3.
4.
Damp cloth
Dust cloth
Mild cleaning solution and lint free cloth
Can of compressed air
A: What are Mild cleaning solutions and lint free cloth?
The Cleaning Process
400
A technician accidentally spills a cleaning solution
on the floor of the workshop. Where can the
instructions to properly clean and dispose of the
product be found?
1. The manufacturer's users guide
2. The local hazardous materials team
3. The occupational Safety and Health
Administration’s regulations
4. The material safety data sheet
A: What is The Material Safety Data Sheet?
The Cleaning Process
500
What should you use to clean RAM?
1.
2.
3.
4.
Isopropyl alcohol and lint free swab
Can of compressed air
Mild cleaning solution and a lint free cloth
Dust cloth
A: What are isopropyl alcohol and lint free swab?
Voltage
100
A sudden increase in voltage, which is usually
caused by lightning.
1.
2.
3.
4.
Brownout
Sag
Spike
surge
A: What is a Spike?
Voltage
200
A reduced voltage level of AC power that lasts
for a period of time.
1.
2.
3.
4.
Brownout
Sag
Spike
surge
A: What is a Brownout?
Voltage
300
A complete loss of AC power.
1.
2.
3.
4.
Brownout
Sag
Blackout
surge
A: What is a Blackout?
Voltage
400
A dramatic increase in voltage above the normal
flow of electrical current.
1.
2.
3.
4.
Power surge
Spike
Sag
brownout
A: What is a Power Surge?
Voltage
500
Interference from generators and lightning.
1.
2.
3.
4.
Spike
Noise
Blackout
Power surge
A: What is Noise?
Utilities
100
What utility can be used to prepare a hard
drive to store information?
1.
2.
3.
4.
5.
Fdisk
Scandisk
System Restore
Format
Disk Cleanup
A: What is format?
Utilities
200
What utility can be used to scan the operating
system critical files?
1.
2.
3.
4.
System file checker
Scandisk
System restore
Chkdsk
A: What is system file checker?
Utilities
300
What utility is used to check the integrity of
the files and folders on the hard drive?
1.
2.
3.
4.
5.
Disk cleanup
Fdisk
Format
Scandisk or chkdsk
System restore
A: What is scandisk or chkdsk?
Utilities
400
What utility is used to create and delete
partitions on a hard drive?
1.
2.
3.
4.
5.
Defrag
Diskcleanup
F-disk or Disk management
Format
scandisk
A: What is f-disk or disk management?
Utilities
500
What three tools will optimize computer
performance after using the Internet?
1.
2.
3.
4.
5.
6.
Fdisk
Spyware remover
Defrag
Disk cleanup
BIOS update
Disk management utility
A: What are defrag, disk cleanup, and spyware (2,3 & 4) ?
Potpourri
100
What type of fire extinguisher is used to stop
electrical fires?
1.
2.
3.
4.
Class A
Class B
Class C
Class D
A: What is Class C?
Potpourri
200
What is the first step you should perform when
servicing computer equipment?
1. Wipe down the exterior with a lint-free, damp
soft cloth
2. Open the case and check for any loose
connections
3. Turn off and remove the power source
4. Replace any suspected bad components with
known good components
A: What is turn off the power?
Potpourri
300
Refer to the exhibit. Which type
of tool is shown in the graphic?
1.
2.
3.
4.
Cleaning tool
Diagnostic tool
ESD tool
Reference tool
A: What is a diagnostic tool?
Potpourri
400
What two types of tools can help protect a
computer from malicious attacks?
1.
2.
3.
4.
5.
6.
Anti-virus software
Disk cleanup
Disk management
Fdisk
Scandisk
Spyware remover
A: What are spyware remover & anti-virus software (1 & 6)?
Potpourri
500
What tool should be used if a user needs to
optimize space on a hard drive?
1.
2.
3.
4.
Defrag
Disk management
Fdisk
Format
A: What is defrag?
Potpourri 2
100
What Windows XP tool gives a technician
access to initialize disks and create partitions?
1.
2.
3.
4.
5.
Defrag
Disk Cleanup
Disk management
Format
Scandisk
A: What is disk management?
Potpourri 2
200
Refer to the exhibit.
Which type of tool is
presented in the graphic?
1.
2.
3.
4.
Hex screwdriver
Phillips-head screwdriver
Flat-head screwdriver
Stripped screwdriver
A: What is a Phillips-head screwdriver?
Potpourri 2
300
What three computer components contain
hazardous materials and require special handling
for disposal?
1.
2.
3.
4.
5.
6.
Batteries
Floppy drives
monitors
Optical drives
Parallel cables
Printer toner cartridges
A: What are batteries, monitors, and printer toner cartridges (1,3,&6)?
Potpourri 2
400
These two tools can help protect against ESD.
1.
2.
3.
4.
5.
Antistatic wrist strap
Compressed air
Antistatic mat
Safety glasses
Rubber-sole shoes
A: What are antistatic wrist straps and antistatic mats?
Potpourri 2
500
These three precautions should be taken to
limit ESD.
1.
2.
3.
4.
5.
6.
Store all components in clear plastic bags
Antistatic mats on the workbench and floor
Wear an antistatic wrist strap
Ensure all flooring is carpeted
Keep all components in antistatic bags
Wear rubber-sole shoes
A: What are Options 2,3, & 5?
Double Jeopardy
What tool is used to tighten or loosen screws
that have a star like depression on top?
1.
2.
3.
4.
Torx screwdriver
Phillips-head screwdriver
Hex driver
Needle nose pliers
A: What is Torx screwdriver?
Double
Jeopardy
Subject: Hand Tools