1.
Test Script
SAP hybris Marketing 1.1 (1502)
April 2015
English
CUSTOMER
Access to hybris Marketing via SAP Fiori Launchpad
ID: CEF
Table of Contents
1
Test Description
3
2
2.1
2.2
Prerequisites
System Access and Roles
Preliminary Steps
2.2.1
Release Target Groups
2.2.2
Release Campaigns
4
4
5
5
6
3
Overview Table
8
4
4.1
4.2
4.3
4.4
Test Procedures
Release Target Groups (Fiori Transactional App)
Release Campaigns (Fiori Transactional App)
Starting SAP hybris Marketing with SAP Fiori Launchpad
Starting Smart Business Apps Based on hybris Marketing with SAP Fiori Launchpad
4.4.1
Making Smart Business App Tiles Visible to Business Users
4.4.2
Smart Business App - Contact Conversion
9
9
11
12
17
17
18
Document History
Revision
Change Date
Description
0
April 13, 2015
Published version
Note for the customer project team: Instructions for the customer project team are highlighted in yellow and should be removed before hand -over to project testers. The appendix is included for
internal reference, in particular to support A2O, and should also be deleted before hand-over to the customer, unless deemed helpful to explain the larger context.
If there are any special requirements that do not fit into the template, add instructions to the appendix.
Access to hybris Marketing via SAP Fiori Launchpad
Test Description
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1
Test Description
This document provides a detailed procedure for testing the scope item Access to hybris Marketing via SAP Fiori Launchpad after solution deployment, reflecting the
predefined scope of the solution.
SAP hybris Marketing can now start the required application worksets with the SAP Fiori launchpad. This enables you to launch SAP hybris Marketing and SAP Fiori
transactional apps and smart business apps in parallel. When you open a Fiori app, it is launched in the same window. When you open SAP hybris Marketing worksets, they are started in a new
view.
Access to hybris Marketing via SAP Fiori Launchpad
Test Description
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3
2
Prerequisites
Before using SAP Fiori applications, you must install the prerequisite building blocks. For more information, see the Reference Card for the SAP hybris Marketing rapiddeployment solution.
o To access hybris Marketing (yMKT) worksets from the SAP Fiori launchpad, make sure that the relevant yMKT solutions have been implemented:
o To access Audience Discovery and Targeting worksets, the Audience Discovery and Targeting (CE2) scope-item must be implemented.
o To access Customer Value Intelligence worksets, the Customer Value Intelligence (CE1) scope-item must be implemented.
o To access Social Contact Intelligence worksets, the Social Contact Intelligence (CE4) scope-item must be implemented.
o To access the Predictive Models workset, the Predictive Segmentation (CE5) scope-item must be implemented.
o To access the Product Recommendation Intelligence workset, the Product Recommendation Intelligence (CER) scope-item must be implemented.
o To access the Campaign Management worksets, the Campaign Management (CM1) scope-item must be implemented.
o Users must be assigned to the predefined launchpad role for your SAP Fiori application.
2.1
System Access and Roles
The test is conducted in the following systems and users:
System
Details
SAP Fiori Launchpad
Accessible via Web browser. Your system administrator provides you with the URL to access the SAP Fiori Launchpad that has the following
structure:
https://<web dispatcher-server host>:<web dispatcher port>/sap/bc/ui5_ui5/ui2/ushell/shells/abap/FioriLaunchpad.html?sap-client=<front-end
client>
Your system administrator provides you with the user logon details:
SAP Fiori launchpad user / password: cei_std / welcome (or another user as defined by your system administrator)
SAP HANA user / password: As defined by your system administrator
SAP hybris Marketing
Your system administrator provides you with the URL to access SAP hybris Marketing. The URL has the following structure: https://<SAP Web
Dispatcher Address>:<HTTPS port of SAP Web Dispatcher>/sap/bc/ui5_ui5/sap/cuan_shell/index.html
Your system administrator provides you with the user logon details:
User / password: cei_std / welcome (or another user as defined by your system administrator)
Access to hybris Marketing via SAP Fiori Launchpad
Prerequisites
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4
Use the following standard test users or assign roles to testers, respectively:
Business Role
Business Role ID
Marketing Manager
Z_CUSTOMER_ENG_INTELLIGENCE,
Z_UI2_USER_700, Z_CEI_TCR_T,
Z_SAP_KPIFRW5_TCR_S,
Z_SAP_KPIMOD_TCR_S.
2.2
Preliminary Steps
2.2.1
Release Target Groups
Use
To find target groups in the Release Target Groups app, execute the following steps.
This section describes the underlying SAP backend process. It describes the source of the data for the app. In addition, it is a way to check if the app is properly connected by changing data in the
SAP system and checking if these changes are then displayed by the app.
Procedure
Test Step #
Test Step Name
1
Start hybris Marketing Home
Page
Instruction
Expected Result
Launch the SAP hybris Marketing home page
Home page is displayed.
Pass / Fail /
Comment
via the appropriate URL and log on with:
User: cei_std, password: welcome
2
View Target Group
In the home page, navigate to Audience
By Default All Target Groups are displayed.
Discovery and Targeting  Target Groups.
Note
Click My Target Groups icon to view your
own target groups.
3
Check for In Preparation Target
Group
Access to hybris Marketing via SAP Fiori Launchpad
Prerequisites
Choose the In Preparation button to
Target groups of status In Preparation are
display all target groups, which have the
displayed.
status ‘In Preparation’.
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Test Step #
Test Step Name
Instruction
Expected Result
Status of the target group is set to To be Released.
Set the status as To be Released
Choose one of your target groups and set the status
To be Released by choosing the To Be
4
Released button.
Pass / Fail /
Comment
Note
The target groups with status To be
Released will be displayed when the
Release Target Group Fiori app is
launched.
2.2.2
Release Campaigns
Use
To find campaigns in the Release Campaigns app, execute the following steps.
This section describes the underlying SAP backend process. It describes the source of the data for the app. In addition, it is a way to check if the app is properly connected by changing data in the
SAP system and checking if these changes are then displayed by the app.
Procedure
Test Step #
Test Step Name
1
Start hybris Marketing Home
Page
Instruction
Expected Result
Launch the SAP hybris Marketing home page
Home page is displayed.
Pass / Fail /
Comment
via the appropriate URL and log on with:
User: cei_std, password: welcome
2
View Campaigns
In the home page, navigate to Campaign
By Default All Campaigns are displayed.
Management  Campaigns.
Note
Click My Campaigns icon to view your
own campaigns.
Choose the Planned button to display all
3
Check for In Preparation
Campaign
Access to hybris Marketing via SAP Fiori Launchpad
Prerequisites
Campaigns of status In Preparation are displayed.
campaigns, which have the status ‘In
Preparation’.
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Test Step #
Test Step Name
4
Set the status as To be Released
Instruction
Expected Result
Pass / Fail /
Comment
Choose one of your campaigns and set the status To
Status of the campaign is set to To be Released.
be Released by choosing the To Be
Released button.
Note
The campaigns with status To be Released
will be displayed when the Release
Campaign Fiori app is launched.
Access to hybris Marketing via SAP Fiori Launchpad
Prerequisites
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3
Overview Table
The scope item Access to hybris Marketing via SAP Fiori Launchpad consists of the following process steps:
Process Step
Business Role
Expected Results
Release Target Groups (Fiori Transactional App)
Marketing Manager
SAP Fiori transactional app Release Target Groups is launched.
Release Campaigns (Fiori Transactional App)
Marketing Manager
SAP Fiori transactional app Release Campaigns is launched.
Starting hybris Marketing with SAP Fiori launchpad
Marketing Manager
Diverse SAP hybris Marketing worksets can be opened in new window from the SAP Fiori
launchpad.
Starting SAP Fiori Smart Business apps based on hybris
Marketing with SAP Fiori launchpad
Marketing Manager
SAP Fiori Smart Business app based on hybris Marketing is launched
Access to hybris Marketing via SAP Fiori Launchpad
Overview Table
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4
Test Procedures
This section describes test procedures for each process step that belongs to this scope item.
The test should take 30 minutes.
4.1
Release Target Groups (Fiori Transactional App)
Test Administration
Customer project: Fill in the project-specific parts (highlighted).
Test Case ID
<X.XX>
Tester Name
Testing Date
Click here to enter a date.
Duration
10 Minutes
Business Roles
Responsibility
<State Service Provider, Customer, or Joint Service Provider and Customer>
Purpose
With this SAP Fiori app you can search for all target groups belonging to your team, and then release these target groups. You can sort by creation date, target group owner, and
segmentation model. You can also display information on members, that is, accounts and contacts. For accounts, you can display the country, region, postal code, and city.
Procedure
Note
Before starting with the process step, make sure that target groups with status To be Released are available in the SAP hybris Marketing system. Refer to chapter 2.2.1
Preliminary Steps.
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Test Procedures
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Test Step #
Test Step Name
Instruction
Expected Result
1
Launch Home Page
Launch the SAP Fiori home page via the
The Home page with all the applications the user has
assigned is displayed in a tiled layout.
appropriate URL and log on with the appropriate user
and password.
2
3
Launch Release Target Groups
App
On the Fiori launchpad, click the tile Release
Sort the Target Group List
The display of the target group list can be adjusted by
choosing the Sort or List button at the bottom of
Target Group to launch the app.
Pass / Fail /
Comment
The Release Target Groups app is displayed. All target
groups that need to be released are listed.
The available target groups are sorted or listed as per
the end user needs.
the target group section.
Click the Sort button and choose the required sorting
format to sort the available target groups.
Click the List button and choose one of the available
options to list the target groups.
4
View Key Information of the
Target Group
Choose one of the target groups from the target
groups list.
In the Key Information all the important
information is displayed.
Accounts or contacts of that target group are displayed.
Details about the owner of the target group are
checked.
Click the view Accounts/Contacts to see the
accounts/contacts of that target group. Choose Back
to navigate back to the target group view.
Click the Owner link to view more details about the
owner of the target group.
5
Share Target Group
To share the target group with others, or to create a
tile for it in the launchpad, choose the Share button
You have shared the target group's URL via email.
at the right bottom of the screen. Select one of the
available options, for example, choose Send Email
to send the direct target group link via email.
6
Release Target Group
Access to hybris Marketing via SAP Fiori Launchpad
Test Procedures
Choose the Release button to release the chosen
The Target Group is released.
target group.
A released target group will no longer appear in the list
of available target groups.
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4.2
Release Campaigns (Fiori Transactional App)
Test Administration
Customer project: Fill in the project-specific parts (highlighted).
<X.XX>
Test Case ID
Tester Name
Testing Date
Click here to enter a date.
Duration
10 Minutes
Business Roles
<State Service Provider, Customer, or Joint Service Provider and Customer>
Responsibility
Purpose
With this SAP Fiori app you can search for all campaigns belonging to your team, and then release them. You can sort campaigns by start date and days until start and group campaigns by
owner and priority.
Procedure
Note
Before starting with the process step, make sure that campaigns with status To be Released are available in the SAP hybris Marketing system. Refer to chapter 2.2.2
Preliminary Steps.
Test Step #
Test Step Name
Instruction
Expected Result
1
Launch Home Page
Launch the SAP Fiori home page via the
The Home page with all the applications the user has
assigned is displayed in a tiled layout.
appropriate URL and log on with the appropriate user
and password.
2
3
Launch Release Campaigns App
Sort the Campaign List
Access to hybris Marketing via SAP Fiori Launchpad
Test Procedures
Pass / Fail /
Comment
On the Fiori launchpad, click the tile Release
The Release Campaigns app is displayed. All
Campaigns to launch the app.
campaigns that need to be released are listed.
The display of the campaign list can be adjusted by
choosing the Sort or List button at the bottom of
The available campaigns are sorted or listed as per the
end user needs.
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Test Step #
Test Step Name
Instruction
Expected Result
Pass / Fail /
Comment
the campaign list.
Click the Sort button and choose the required sorting
format to sort the available campaigns.
Click the List button and choose one of the available
options to list the campaigns.
4
View Key Information of the
Campaign
Choose one of the campaigns from the campaign list.
Details about the campaign are checked.
In the campaign details, toggle between the buttons
to display diverse information for the campaign, for
example, start and end date and owner.
Click the Target Group link to display the target
group that is assigned to the campaign. Choose
Back to navigate back to the campaign view.
Click the Owner link to view more details about the
owner of the campaign.
5
Share Campaign
To share the campaign with others, or to create a tile
for it in the launchpad, choose the Share button at
You have shared the campaign's URL via email.
the right bottom of the screen. Select one of the
available options, for example, choose Send Email
to send the direct campaign link via email.
6
4.3
Release Campaign
Choose the Release button to release the chosen
The campaign is released.
campaign.
A released campaign will no longer appear in the list of
available campaigns.
Starting SAP hybris Marketing with SAP Fiori Launchpad
Test Administration
Customer project: Fill in the project-specific parts (highlighted).
Test Case ID
<X.XX>
Access to hybris Marketing via SAP Fiori Launchpad
Test Procedures
Tester Name
Testing Date
Click here to enter a date.
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Business Roles
Responsibility
<State Service Provider, Customer, or Joint Service Provider and Customer>
10 Minutes
Duration
Purpose
You can start the required application worksets of SAP hybris Marketing (CEI) with the SAP Fiori launchpad. This enables you to launch SAP hybris Marketing and SAP
Fiori apps in parallel. When you open the dedicated tile on the launchpad, SAP hybris Marketing is started with a new browser tab containing various workset items.
Procedure
This section describes on how to launch the various SAP yMKT Work sets from the SAP Fiori launchpad.
Test Step #
Test Step Name
Instruction
Expected Result
1
Launch the SAP Fiori
launchpad
Launch the SAP Fiori home page via the appropriate URL and log
on with the appropriate user and password.
The Home page with all the solutions the user
has assigned is displayed in a tiled layout.
Launch the Contact
Engagement tile
Click the Contact Engagement tile.
Contact Engagement workset starts up in a
2
Pass / Fail /
Comment
new window.
Note
In Contact Engagement marketing managers gain
insight on the contact base, their interactions and used
channels. They benefit from a single point of access to build
a true 360 view on all marketing sources. Marketing
managers can analyze contact data to determine the
contacts’ interests and to find out which contacts are
relevant for their company.
To understand the functionality of Contact Engagement, refer to
the Social Contact Intelligence (CE4) test script.
3
Launch the Sentiment
Engagement tile
Click the Sentiment Engagement tile.
Sentiment Engagement workset starts up
in a new window.
Note
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Test Procedures
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Test Step #
Test Step Name
Instruction
Expected Result
Pass / Fail /
Comment
In Sentiment Engagement, marketing managers gain
deep knowledge on the sentiment of their contact base.
They combine the contact data with the comments and
opinions that contacts provide in posts on various topics,
posts coming from social channels contain new ideas on
specific topics, complaints on existing products or wishes for
new functionalities.
To understand the functionality of Contact Engagement, refer to
the Social Contact Intelligence (CE4) test script.
4
Launch the Segmentation tile
Click the Segmentation tile.
Segmentation workset starts up in a new
window.
Note
Audience Discovery and Targeting is a
segmentation solution powered by SAP HANA.
To understand the functionality of this workset, refer to the
Audience Discovery and Targeting (CE2) test script.
5
Launch the Relationship
Analysis – Presales tile
Click the Relationship Analysis – Presales tile.
Relationship Analysis – Presales
workset starts up in a new window.
Note
Using the Relationship Analysis report, you can
quickly slice and dice to identify the relevant customers.
To understand the functionality of this workset, refer to the
Customer Value Intelligence (CE1) test script.
6
Launch the Relationship
Analysis – Sales tile
Click the Relationship Analysis – Sales tile.
Relationship Analysis – Sales workset
starts up in a new window.
Note
Using the Relationship Analysis report, you can
quickly analysis the customers’ purchasing behavior.
To understand the functionality of this workset, refer to the
Customer Value Intelligence (CE1) test script.
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Test Procedures
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Test Step #
Test Step Name
Instruction
Expected Result
7
Launch the Margin
Decomposition tile
Click the Margin Decomposition tile.
Margin Decomposition workset starts up
Pass / Fail /
Comment
in a new window.
Note
Using the Margin Decomposition report, you can
quickly analyze how your pocket margin is reached for all
invoices of your customers.
To understand the functionality of this workset, refer to the
Customer Value Intelligence (CE1) test script.
8
Launch the Stratification tile
Click the Stratification tile.
Stratification workset starts up in a new
window.
Note
Using the Stratification analysis, you can perform a
flexible portfolio analysis of accounts based on their
performance as measured by their scorecards.
To understand the functionality of this workset, refer to the
Customer Value Intelligence (CE1) test script.
9
Launch the Accounts tile
Click the Accounts tile.
Accounts workset starts up in a new window.
Note
In the Accounts workset all available accounts are
displayed. Click the account link to know more details of
that account. From this work set a new target group can
also be created by choosing multiple accounts. Users can
also choose the option to display accounts relevant to them
only, or alternatively display all accounts.
To understand the functionality of this workset, refer to the
Customer Value Intelligence (CE1) test script.
10
Launch the Export Definitions
tile
Click the Export Definitions tile.
Export Definition workset starts up in a
new window.
Note
An export definition is a template that allows you to export
target group member data to CSV files for further
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Test Procedures
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Test Step #
Test Step Name
Instruction
Expected Result
Pass / Fail /
Comment
processing.
To understand the functionality of this workset, refer to the
Audience Discovery and Targeting (CE2) test script.
11
Launch the Predictive Models
tile
Click the Predictive Models tile.
Predictive Models workset starts up in a
new window.
Note
In this workset you can create and display predictive
models. You can use the predictive model as predictive key
performance indicators in Audience Discovery and
Targeting.
To understand the functionality of this workset, refer to the
Predictive Segmentation (CE5) test script.
12
Launch the Product
Recommendation Intelligence
tile
Click the Product Recommendation Intelligence tile.
Product Recommendation
Intelligence workset starts up in a new
Note
window.
In this workset you can create and display product
recommendation models.
To understand the functionality of this workset, refer to the
Product Recommendation Intelligence (CER) test script.
13
Launch the Target Groups tile
Click the Target Groups tile.
Target Groups workset starts up in a new
window.
Note
In this workset you can display, create and release
target groups.
14
Launch the Campaigns tile
Click the Campaigns tile.
Campaigns workset starts up in a new
window.
Note
In this workset, you can review existing campaigns and
create new campaigns.
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Test Procedures
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4.4
Starting Smart Business Apps Based on hybris Marketing with SAP Fiori Launchpad
4.4.1
Making Smart Business App Tiles Visible to Business Users
Test Administration
Customer project: Fill in the project-specific parts (highlighted).
Test Case ID
<X.XX>
Tester Name
Testing Date
Click here to enter a date.
Duration
5 Minutes
Business Roles
Responsibility
<State Service Provider, Customer, or Joint Service Provider and Customer>
Purpose
To display Smart Business apps on the Home page, the business user first needs to make the relevant apps visible.
Procedure
This section describes how a business user can make a smart business app visible on the home page.
Test Step #
Test Step Name
Instruction
Expected Result
1
Launch the SAP Fiori
launchpad
Launch the SAP Fiori home page via the appropriate URL and log
on with the appropriate user and password.
The Home page with all the solutions the user
has assigned is displayed in a tiled layout.
Choose the tile catalog
On top of the screen choose the Show/hide group panel.
The tile catalog page opens.
2
Pass / Fail /
Comment
At the bottom of the screen choose Tile Catalog.
3
Choose the Smart Business app
Tiles
Scroll to the SAP: KPIs section and choose the required apps. In
The assigned apps are visible on the home page.
the Add Tile to Group dialog box, choose the group to which
you would like to assign the apps to determine where on the
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Test Procedures
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Test Step #
Test Step Name
Instruction
Expected Result
Pass / Fail /
Comment
launchpad the apps are visible.
Below is the list of SAP Smart Business Apps based on SAP hybris
Marketing from which you can choose:

Marketing-Generated Leads (only analytical app, not
transactional app)

Marketing-Generated Revenue (only analytical app, not
transactional app)

Sentiment Media Mix

Contact Conversion

Marketing-Generated Opportunities

Marketing- Generated Sales Pipeline
Then choose Home.
4.4.2
Smart Business App - Contact Conversion
Purpose
You can launch the required smart business apps based on SAP hybris Marketing (yMKT) with the SAP Fiori launchpad.
Note
As part of the SAP hybris Marketing rapid-deployment solution the smart business app Contact Conversion was tested. This app is described below as an example for a Smart
Business app.
Procedure
This section describes how to launch the Smart Business app Contact Conversion from the SAP Fiori launchpad.
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Test Procedures
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Test Step #
Test Step Name
Instruction
Expected Result
1
Launch the SAP Fiori
launchpad
Launch the SAP Fiori home page via the appropriate URL and log
on with the appropriate user and password.
The Home page with all the smart business apps
the user has assigned is displayed in a tiled
layout.
Click the Contact Conversion tile.
The Contact Conversion app is launched.
2
Choose Contact Conversion
Pass / Fail /
Comment
This app contains the key figure Contact Conversion. It analyzes the
success of Social Contact Intelligence during the last 5 weeks, by
determining the number of active interaction contacts by country,
channel, and contact level. It also shows the related number of
interactions.
3
Toggle Between Display
Options
To change the displayed view, click the arrow next to the currently
displayed view, for example, View by Week and Contact
The display of the chart changes to View by
week and Country
Level. From the value list, choose another view option, for example,
View by Week and Country.
4
Change the Display Pattern
In the right upper corner of the view you find several options to
update the display of the view, for example:

Display as bar chart

Display as table

Display as bulleted list
The pattern of the display of the chart changes
as per the chosen option.
Toggle between the available options to change the pattern of the
display of the chart.
5
Display Mini Charts
Click Display Mini Charts.
The mini charts available for the Contact
Conversion app are displayed.
Caution
Mini Charts are only available if the drill-down configuration
has been performed. If this has not been done, perform the
drill-down configuration by using the Configure KPI
Drill-Down app, which is available in the KPI
Modeler Group.
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Typographic Conventions
Type Style
Description
Example
Words or characters quoted from the screen. These include field names, screen titles, pushbuttons labels, menu names, menu paths, and menu options.
Textual cross-references to other documents.
Example
Emphasized words or expressions.
EXAMPLE
Technical names of system objects. These include report names, program names, transaction codes, table names, and key concepts of a programming language when
they are surrounded by body text, for example, SELECT and INCLUDE.
Example
Output on the screen. This includes file and directory names and their paths, messages, names of variables and parameters, source text, and names of installation,
upgrade, and database tools.
Example
Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation.
<Example>
Variable user entry. Angle brackets indicate that you replace these words and characters with appropriate entries to make entries in the system.
EXAMPLE
Keys on the keyboard, for example, F 2 or E N T E R .
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