As one of the very few companies to reach 150 years of age, we have lot to look back on and
remember Diebold which has brought together a combination of innovation, expertise and
quality service to become a global leader in providing high-Tech integrated self-service ATM
solutions and electronic security solutions to global customers. Diebold has remained committed
to delivering the most innovative solutions to the world.
Diebold has its operations in more than 90+ countries across the globe. Diebold Global IT team
supports Diebold global operations by implementing and supporting different business critical
applications and tools.
Diebold Software Services Pvt. Ltd. operates in two divisions namely the India Development
Centre (IDC) located at Mumbai and Global Delivery Center (GDC) located at Hyderabad.
Global Delivery Center (GDC) cater to needs of delivering IT Services, Financial Shared
Services, Next Gen Solutions and other product software development activities for Diebold
Global operations.
Currently four verticals are operating from GDC facility.
Information Technology Application Center (ITAC)
Global Business Services (GBS)
India Development Center (IDC)
Professional Services (PS)
GDC Culture & Environment
We've created a friendly, fun and collaborative work environment that encourages camaraderie
and rewards people who give their best. From fresher’s to experienced professionals, we're
committed to developing strong leaders across all levels and add value to the organizational
growth.
Brief information of each vertical:
ITAC – A True Global IT team in action
ITAC has been operational from November 2006. ITAC, an extension to Diebold’s Global IT
organization and complement’s the efforts of Global IT in Implementing and supporting Oracle
E-Business suite applications across the globe. ITAC is considered as Oracle Center Of
Excellence (COE). ITAC has been evolved and been involved in design and development of
applications using the latest technologies and tools like ODI, SOA, Sharepoint & BI Apps. Today
we are over 80+ associates located in Hyderabad Hitec City. It’s the biggest Global IT centre
outside of our headquarters in North Canton, USA in terms of number of applications being
worked on and number of associates.
Our associates get exposure across all the phases of the ERP applications and tools
implementation lifecycle: business requirements analysis, architecture, design, development,
quality engineering, enhancements and support. We continuously enhance skills of the
associates through appropriate technical and functional trainings imparted through internal class
room sessions, on job training, and external means. Post training, our associates can take up
roles in areas of ERP functional Analyst, developer, System/database Administrator, Architect,
testing, support, change management, release management and Project management etc.
ITAC provides:
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Opportunity to implement and support most complex Oracle Applications ERP global
single instance with more than 130+ functional modules. Will have an opportunity to
work on Oracle Applications versions of 11i and R12.
Opportunity to understand the Diebold global business processes and challenges of
implementation/Roll-out of the same in Oracle Applications ERP with minimum
customizations to meet local business/statutory requirements.
An environment that encourages and rewards technology innovation and creativity
Technical and functional training in the areas of Oracle ERP 11i, R12. Oracle
middleware ODI, SOA/BPEL. Business Intelligence APPS and OBIEE. Collaborative
tools like Share Point. Reporting tools like Optio and Clear Orbit.
Short-term opportunities at Diebold corporate office Canton, USA. Also there will be
short term global travel opportunities for implementation/roll-outs.
Global Business Services (GBS) – Building the Centre of Excellence
GBS operationalized in May 2012 to evolve and drive Business benefits on operational
excellence, process standardization and inhibit cross functional synergies of all the Diebold
regions at the global center. The culture of Global Shared Services has changed from traditional
consolidation of transactional processes to providing higher value chain to the Business &
Finance processes like performance reporting & business analysis.
The GBS service delivery model provides platform to bring about Best in Class processes by
managing the processes at the Global center. This enables streamlining the processes,
embedding the process controls, reducing & eliminating non value added & manual activities by
leveraging the technology.
Global Technology – India Development Center
Diebold Product Development centers have presence across two locations in India; Mumbai and
Hyderabad.
Diebold IDC works on complex technology challenges which directly drive Diebold business.
These include building software and services that support financial self-service across the world
as well as core development in the space of payments, cloud, mobile and BigData products.
We are proud to have some of the finest engineering talent, Product Visionaries and Strong
Leaders with proven experience. Diebold IDC offers opportunities where you can dive right in,
make an impact and work with smart people on challenging problems that affect millions of
people.
Our engineers tackle some of the most complex challenges in large-scale distributed computing.
Software development engineers, test engineers and architects work in small teams companywide to contribute to the software led services vision.
“Mobile devices are driving user experience expectations in all facets of commerce. It
was only a matter of time before the familiar multi-touch interface style made its way to
the ATM,”
“With the burgeoning buying power of the Millennial generation, Diebold envisions this
technology will further influence user experiences at the ATM.”
Innovation Delivered - Showcased At International Consumer Electronics Show
Diebold is developing a new ATM experience where consumers can conduct secure, card-less
transactions through integration with mobile devices via the cloud. Influenced by the
expectations of the technology savvy Millennial generation, the ATM features a new user
interface with touch gestures, such as flick and drag. This innovative ATM experience was
presented at 2013 International Consumer Electronics Show (CES) in Las Vegas.
Professional Services (PS)
 Professional Services India started its operation as part of GDC in May 2012 with an
Intention to provide Professional Engineering services for EMEA Region (Europe,
Middle East & Africa) working with different countries with respect to development,
testing & support activities of various Banking Clients.
 Currently PS India deals projects in Belgium, Italy, France, Kazakhstan, Poland, Turkey,
and South Africa, handling banking applications running with different technologies like
Java,. Net , Microsoft Business Intelligence Tools etc.,
Vertical Highlights
Java
We have a Java team to develop & upgrade robust, scalable technology platforms using java
for banking applications by providing flexibility in customizing for new banks/clients by
implementing their schema and local market constraints, using frameworks such as Maven,
AKKA, GWT/Google juice and build products to allow easy customizations while employing for
new banks/entities We have vast experience on various technologies and flexible in adapting to
different global conditions. We create designs for new implementations from existing products in
new technological platforms in modular way which can be easily extensible for new customers
thus making them as products which can be deployable with customizable schema rules
specific to customer.
Data warehousing
We have a team to support Monitoring of ATM’s & Cash Management services to EMEA Data
Center in Poland, known as Integrated Services Team who are responsible for all the
development activities for Report portal to get Real time status of ATM’s, which is being used by
all BANKS of EMEA for Monitoring and Cash management services, ATM availability,
Transactions offered by Diebold and also Interacts with Clients in case of issues, we provide
complete Offshore development from Hyderabad
XFS Vertical
We have a testing team to support clients in France, Belgium, Italy, South Africa & Turkey for
creating application test platform & help Professional Software Service teams to streamline the
testing process, test Planning, test Design & test effort estimation and also understand the
required architecture, environment set-up and prepare hardware and software requirement for
the Test Environment.