Enhancing Customer Experience and Operational Efficiencies with TCS end-to-end services 14 March 2016 CONFIDENTIAL Tata Businesses India’s Largest Conglomerate 100 Operating Companies in 7 Business Sectors Some Recent International M&A Activity: Tata Motors Jaguar/ Land Rover [ ~$2.3B ] Taj Hotels Boston Ritz Carlton [ $170MM ] VSNL Tyco Global Networks/ Teleglobe [ $369MM ] Tata Tea Tetley / Good Earth Vitamin Water [ ~$1B ] Company significantly broadens product line and global footprint One of Asia’s largest hotel companies expands into U.S. Largest provider of submarine cable bandwidth 2nd largest global branded tea operation Tata Steel Corus Steel [ $13B ] Combined company now 6th largest steel producer in the world 14 March 2016 2 TCS Corporate Facts › TCS was established in 1968 › FY 2010 revenue of USD 6.34 TCS Revenues in USD Millions $7,000 billion (up from USD 6.01 billion in FY 2009) › Over 1,42,939* employees › 1st Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMI and PCMM › Global Presence - 141 offices in 42 countries › First and Largest ›Software R&D centre in India ›Software exporter in India $6,000 $5,000 $4,000 $3,000 $2,000 $1,000 $0 ’98 ’99 ’00 ’01 ’02 ’03 ’04 ’05 ’06 ’07 '08 '09 '10 * All Figures as of March 31 * Excluding Subsidiaries, 1,63,700 Associates inclusive of subsidiaries As on 30th June 2010 14 March 2016 3 TCS Global Europe 22 2 141 Offices in 42 countries UK & Ireland 11 1 N. America 18 4 India MEA IberoAmerica 107 Solution Centres in 20 countries 12 7 53 3 81 APAC 18 6 10 Sales Office Solution Centres As on 30th June 2010 14 March 2016 4 The TCS Difference Broad Portfolio of Offerings Providing the right set of capabilities for the right opportunities at the right time Global Network Delivery ModelTM Our unique business model for consistent delivery of high quality, cost effective services anywhere, any time Solution Accelerators Products, tools and methodologies to help bring client solutions to market more quickly and with higher quality TCS Innovation Labs and Co-Innovation Network Our innovation engine to help clients achieve and maintain competitive advantage 14 March 2016 5 Industry Expertise Unmatched Breadth and Depth of Industry Knowledge Banking/ Financial Services Manufacturing Insurance Energy, Resources & Utilities Retail & Consumer Goods Government Telecom Life Sciences & Healthcare HiTech Media & Information Services Travel, Transportation & Hospitality 14 March 2016 6 TCS Broad Portfolio of Offerings IT Services IT Infrastructure Solutions Outsourcing Solutions Enterprise Solutions Technology Solutions Infrastructure Outsourcing Network Consulting & Integration Hardware Support & Installation Infrastructure Management Consulting Enterprise Transformation & Change Management Business Process Management Systems & Application Architecture IT Process Management Outsourcing Process Management Business Process Outsourcing Finance & Accounting Outsourcing HR Outsourcing Customer Care Outsourcing Supply Management Solutions Vertical Solutions Engineering & Industrial Services Enterprise Asset Management Industrial Embedded Systems Plan Automation Services Product Engineering Product Based Solutions TCS BαNCS Vertical Industry Solutions Productivity Tool Solutions 14 March 2016 7 TCS Global Network Delivery ModelTM › Global, Interconnected Workforce • • • • • CMMI Level 5 quality processes World-class security procedures Consistent project management processes and tools › Multi-Tiered Infrastructure • • • TCSAverage On-site, domestic, and offshore staffing 100 Broad technology and domain expertise 90 Effective and scalable talent management › Integrated Processes • Industry Average Multi-continent and interconnected development center network State-of-the-art, redundant telecommunications network Global collaboration tools 80 70 60 50 40 30 20 10 0 Quality Expectations On-time Delivery Budget Variation 14 March 2016 8 Innovation Labs 1 Bangalore, India TCS Innovation Labs - Bangalore 2 Chennai, India TCS Innovation Labs - Chennai TCS Innovation Labs - Web 2.0 TCS Innovation Labs - Insurance TCS Innovation Labs - Retail TCS Innovation Labs - Telecom TCS Innovation Labs - Travel & Hospitality 3 8 3 Cincinnati, USA TCS Innovation Labs - Cincinnati 4 Delhi, India TCS Innovation Labs - Delhi 5 Hyderabad, India TCS Innovation Labs - Hyderabad 6 Kolkata, India 4 TCS Innovation Labs - Kolkata 7 Mumbai, India TCS Innovation Labs - Mumbai TCS Innovation Labs - Performance Engineering 8 7 9 5 Peterborough, UK TCS Innovation Labs - Peterborough 9 6 Pune, India 1 2 TCS Innovation Labs - TRDDC - Process Engineering TCS Innovation Labs - TRDDC - Software Engineering TCS Innovation Labs - TRDDC - Systems Research TCS Innovation Labs - Banking and Financial Services TCS Innovation Labs - Engineering & Industrial Services 14 March 2016 9 Co-Innovation Network (COIN)TM Academic Institutions Research Institutions Student Community Startups Venture Capitalists Industry Bodies TCS Innovation Lab Customers Entrepreneurs in Residence Alliance Partners Consultants “ TCS is remarkable for the way it taps into other organizations to create what it calls a coinnovation network. For the past three years the company has been gradually building a network of university researchers, venture capitalists, and startup entrepreneurs. Now this initiative is really starting to get traction” – Steve Hamm , “How TCS Harnesses Startup Innovation” BusinessWeek Blog - Bangalore Tigers , August 29, 2007 The TCS Co-Innovation Network builds collaborative frameworks to enable innovation across the TCS Ecosystem 14 March 2016 10 TCS as a Business Transformation Partner Integrated Services • Global Consulting for IT Business Align Management, Portfolio & Process management • Infrastructure Services for simplification and servicing • Application Development & Maintenance • Enterprise Solutions • Asset leverage for technology and solutioning Balanced Score Card Innovation Lab New/Existing Solution Products Transformation IT Strategy & IT - Business alignment Shared Services for Enterprise solutions IS Transformation - On Demand Services, Performance Engineering New Product Development Continuous improvements & Process Consulting Application Development, IS Management & Offshore Leverage - 11 - 14 March 2016 IT Infrastructure Services Overview 14 March 2016 12 IT Infrastructure Services Unit - Snapshot Revenue Highlights (FY09-10) Practice Highlights End to End delivery capabilities Leveraging Full Services Play Strategic Initiatives: o Transformation Solutions o Tools and Process Automation o Next Gen Delivery 8.4% of TCS revenues Leadership 46% CAGR for last 4 yrs NA & Europe contributing 70% of the total revenues, W.Europe fast growing region People Profile Customer Profile 10500 + consultants World Class Training & Dev. initiatives Over 60% consultants certified 300 + global clients BFSI, Telecom & Retail - TOP3 Verticals Fast growing verticals MFR & Hi-Tech Investments Engagement profiles 20+ Centers of Excellence Global Alliances & Partnerships Global Network Delivery Model TM Full Services engagement on the rise 70% of revenue from managed services Leadership across Infrastructure Services 14 March 2016 13 SLA based Service Delivery Committed Cost Savings Transparency & Flexibility Analytics driven Transformation Service Desk EUC Services Data Center Management Enterprise System Management Converged Networks Application Management Managed Security Services Transformation Solutions Group ITIL framework Partners & Alliances Service Management Global Network Delivery Model Practices Customer Solutions IT Infrastructure Services Landscape Tools & Enablers TM Netasthra CCM.net i Readiness i Transform Innovation & Transformation Labs We Manage … You Control 14 March 2016 14 Practices IT Infrastructure Services Landscape IT Service Desk Practice EUC Practice • 24x7 Coverage • Remote Desktop Management • Server Monitoring & Management • NOC Operations • Storage Management • Patch Mgmt • Configuration mgmt • Production support • LAN, WAN, MAN, IPT, Contact Center support Manage • L1/L2 Technical Helpdesk Support Datacenter Practice Converged Networks Practice • Antivirus Mgmt • Backup Mgmt • Database Management • Desktop Monitoring • Messaging/Collaborati on Administration • Desk side Support • Middleware/Web Administration • IMAC support • UC support • VC Infra Support Enterprise System Magt. Practice • Provide tools for ESM activities • Maintenance of ESM environment Application Mangt. Practice • Application Service Desk & Command Center services • Application support services • Software Platform (Middleware & Web) support services • Database management and support services • IMAC • Asset mgmt Managed Security Practice Transformation Practice Security Operations center Security Information and event management Identity and Access Mgmt Security Device and configuration Management Security Incident Management Vulnerability Management • • • • • • • Virtualization Computing • Data Center • Data center design and build • Data Center migration • Build, Enhance and Optimize DR / BCP • Implement Enterprise/ Contact Center Network • Integration of NW tools • Network Migration • Data, Voice & Video transformation • NOC Implementation ITIL Consulting Storage/Server Consolidation Infrastructure Readiness Assessment (iReadiness) Network Design, Analysis and Tuning Database Performance tuning Capacity Planning Assess ESM tools Consult / Recommend ESM tools (BMC, HP, CA, EMC among others) Implement & Maintenance of ESM Tools Enablers Build Assess • Desktop Images • Application Packaging • Application virtualization/S treaming • Platform Migration and Upgrade Services • Tech Refresh • Consolidation • Utility • Desktop/Lapto p Encryption • Process Definition • Service Desk Implementa -tion • Customization • Integration with ESM • Rationalization • Portfolio Assessment and Analysis • Tools Strategy Assessment, Simplification and Standardization • Command Center Setup and Monitoring • Database Installations and Configurations • Software Platforms (Middleware & Web) Installations and Configurations • Security operation center setup • Network security Assessment • Implementation of Security devices (IPS, IDS, SIEM, Network security Gateways) • Integration services Energy Management • Tools - 3rd Party and Proprietary • Alliance & Vendor Management • CoE Labs 14 March 2016 15 IT IS Converged Network Service Offerings Professional Services •iReadiness on Network •Network Design and Architect •Contact Center and UC Applications System Integration • • • • Pre Production pilot Accelerated deployment Customization/Integration 3rd Party Application Integration Managed Services •Monitoring & Management •Incident Management using Integrated Tools •Change / Capacity/ Process Management •Touch Services/ Field support using Partners Transformation Services • Network Consolidation • Technology Migration • Technology Convergence Optimization Services • Performance Tuning • Network Optimization • Resource Optimization 14 March 2016 16 Transformation Solutions - Offerings Cloud Services Cloud Computing • Advisory Services • Migration Services • Demand Management • Cloud Management • IaaS, PaaS, and SaaS Models • On demand EBMS Experience •Technology Consultants/ Architects •Systems Engineering and Modelling •Enterprise Service Delievry Tools Enterprise Solutions Server • DC Consolidation • Legacy Migration • Hosted ESM Storage • Storage-as-aService • Storage Tiering and Consolidation • Storage Data Migration Workspace •Virtual Desktop Infrastructure Knowledge •Best Practices •Standards •SMEs on Technology •Technology Reference Data from Alliance Partners Process •SURe Methodology •OptimizeIT •Factory-Based Implementation •Data Gathering & Analysis •ITIL, Six Sigma • ITSM Design & Implementation • ITSM Process Assessment • Hosted Tools Solutions • ITSM Process Design and Implementation • Enterprise CMDB • Service Modelling • Actionable Service Catalogue Tools •iTransform •IT Spend Analysis •IT Health Check •Netasthra •CCM.net • Functional Process • Service Management Integration Alliances • Alcatel-Lucent, Amazon, BMC, Cisco, Citrix, EMC, HDS,HP, IBM, Intel, MS, NetApp, Novell, Sun, VMware, ServiceMesh, Terremark 14 March 2016 17 TCS IS – Assets and Value Enablers TCS IS Value ecosystem Partners Labs & COE Products, Toolset Framework • • • • • Strategic Partners – Hosting, Network, UC and Contact Center New Partners Startups Academia Specialists • Innovation Labs – Data Centre 3.0 • System Research Lab • Cisco Innovation Centre, Microsoft, EMC, VMware, IBM, NetApp, hp Technology Labs • Infrastructure as a Service Centre • • • • netAstra® : Service Management Dashboard Consult: Artificial Intelligence based Knowledge Mgmt System CCM.Net : Service Management toolset iTransform, iPredict, iSupport: Toolset to assess and transform IT Infrastructure • TCS Carbon Management Engine: Toolset to enable Green IT • iReadiness® Analysis – Framework to assess and define Remote Management operating models for client • SURe Framework – Framework to assess, define and realize Enterprise Infrastructure Transformation 14 March 2016 18 Value Proposition Unique position FSP Institutionalize Transparency & Flexibility Committed Transformation Road map – Analytics driven Transformation GNDM Delivery footprint in Emerging & Global markets Tools & Accelerators Customer Transformation & Innovation Labs Integrated Service Delivery Model Partners & Alliances 14 March 2016 19 Experience certainty. IT Services. Business Solutions. Outsourcing. 14 March 2016 20 Thank You Visit us at www.tcs.com 14 March 2016 21