Enhancing Customer Experience and
Operational Efficiencies with TCS
end-to-end services
14 March 2016
CONFIDENTIAL
Tata Businesses
India’s Largest Conglomerate
100 Operating Companies in 7 Business Sectors
Some Recent International M&A Activity:
Tata Motors
Jaguar/
Land Rover
[ ~$2.3B ]
Taj Hotels
Boston Ritz
Carlton
[ $170MM ]
VSNL
Tyco Global
Networks/
Teleglobe
[ $369MM ]
Tata Tea
Tetley / Good
Earth Vitamin
Water
[ ~$1B ]
Company
significantly
broadens product
line and global
footprint
One of Asia’s
largest hotel
companies
expands into U.S.
Largest provider of
submarine cable
bandwidth
2nd largest global
branded tea
operation
Tata Steel
Corus Steel
[ $13B ]
Combined company
now 6th largest
steel producer in
the world
14 March 2016
2
TCS Corporate Facts
› TCS was established in 1968
› FY 2010 revenue of USD 6.34
TCS Revenues in USD Millions
$7,000
billion
(up from USD 6.01 billion in FY
2009)
› Over 1,42,939* employees
› 1st Company in the world to be
assessed at Level 5 for integrated
enterprise-wide CMMI and PCMM
› Global Presence - 141 offices in
42 countries
› First and Largest
›Software R&D centre in India
›Software exporter in India
$6,000
$5,000
$4,000
$3,000
$2,000
$1,000
$0
’98 ’99 ’00 ’01 ’02 ’03 ’04 ’05 ’06 ’07 '08 '09 '10
* All Figures as of March 31
* Excluding Subsidiaries, 1,63,700 Associates inclusive of subsidiaries
As on 30th June 2010
14 March 2016
3
TCS Global
Europe
22
2
141 Offices in 42
countries
UK & Ireland
11
1
N. America
18
4
India
MEA
IberoAmerica
107 Solution Centres in
20 countries
12
7
53
3
81
APAC
18
6
10
Sales Office
Solution Centres
As on 30th June 2010
14 March 2016
4
The TCS Difference
Broad Portfolio of Offerings
Providing the right set of capabilities for the right
opportunities at the right time
Global Network Delivery ModelTM
Our unique business model for consistent delivery
of high quality, cost effective services anywhere, any time
Solution Accelerators
Products, tools and methodologies to help bring client
solutions to market more quickly and with higher quality
TCS Innovation Labs and Co-Innovation Network
Our innovation engine to help clients achieve and maintain
competitive advantage
14 March 2016
5
Industry Expertise
Unmatched Breadth and Depth of Industry Knowledge
Banking/
Financial
Services
Manufacturing
Insurance
Energy,
Resources &
Utilities
Retail &
Consumer Goods
Government
Telecom
Life Sciences
& Healthcare
HiTech
Media
& Information
Services
Travel,
Transportation
& Hospitality
14 March 2016
6
TCS Broad Portfolio of Offerings
IT Services
IT Infrastructure Solutions
Outsourcing Solutions
Enterprise Solutions
Technology Solutions
Infrastructure Outsourcing
Network Consulting
& Integration
Hardware Support & Installation
Infrastructure Management
Consulting
Enterprise Transformation &
Change Management
Business Process Management
Systems & Application Architecture
IT Process Management
Outsourcing Process Management
Business Process
Outsourcing
Finance & Accounting
Outsourcing
HR Outsourcing
Customer Care Outsourcing
Supply Management Solutions
Vertical Solutions
Engineering &
Industrial Services
Enterprise Asset
Management
Industrial Embedded
Systems
Plan Automation Services
Product Engineering
Product Based Solutions
TCS BαNCS
Vertical Industry Solutions
Productivity Tool Solutions
14 March 2016
7
TCS Global Network Delivery ModelTM
› Global, Interconnected Workforce
•
•
•
•
•
CMMI Level 5 quality processes
World-class security procedures
Consistent project management
processes and tools
› Multi-Tiered Infrastructure
•
•
•
TCSAverage
On-site, domestic, and offshore staffing
100
Broad technology and domain expertise
90
Effective and scalable talent management
› Integrated Processes
•
Industry Average
Multi-continent and interconnected
development center network
State-of-the-art, redundant
telecommunications network
Global collaboration tools
80
70
60
50
40
30
20
10
0
Quality
Expectations
On-time Delivery Budget Variation
14 March 2016
8
Innovation Labs
1
Bangalore, India
TCS Innovation Labs - Bangalore
2
Chennai, India
TCS Innovation Labs - Chennai
TCS Innovation Labs - Web 2.0
TCS Innovation Labs - Insurance
TCS Innovation Labs - Retail
TCS Innovation Labs - Telecom
TCS Innovation Labs - Travel & Hospitality
3
8
3
Cincinnati, USA
TCS Innovation Labs - Cincinnati
4
Delhi, India
TCS Innovation Labs - Delhi
5
Hyderabad, India
TCS Innovation Labs - Hyderabad
6
Kolkata, India
4
TCS Innovation Labs - Kolkata
7
Mumbai, India
TCS Innovation Labs - Mumbai
TCS Innovation Labs - Performance Engineering
8
7 9
5
Peterborough, UK
TCS Innovation Labs - Peterborough
9
6
Pune, India
1
2
TCS Innovation Labs - TRDDC - Process Engineering
TCS Innovation Labs - TRDDC - Software Engineering
TCS Innovation Labs - TRDDC - Systems Research
TCS Innovation Labs - Banking and Financial Services
TCS Innovation Labs - Engineering & Industrial Services
14 March 2016
9
Co-Innovation Network (COIN)TM
Academic
Institutions
Research
Institutions
Student
Community
Startups
Venture
Capitalists
Industry
Bodies
TCS
Innovation
Lab
Customers
Entrepreneurs
in Residence
Alliance
Partners
Consultants
“ TCS is remarkable for the way
it taps into other organizations
to create what it calls a coinnovation network. For the
past three years the company
has been gradually building a
network of university
researchers, venture capitalists,
and startup entrepreneurs. Now
this initiative is really starting to
get traction”
– Steve Hamm , “How TCS Harnesses Startup
Innovation”
BusinessWeek Blog - Bangalore Tigers , August 29,
2007
The TCS Co-Innovation Network builds collaborative frameworks to enable innovation across the TCS
Ecosystem
14 March 2016
10
TCS as a Business Transformation Partner
Integrated Services
• Global Consulting for IT Business Align Management,
Portfolio & Process
management
• Infrastructure Services for
simplification and servicing
• Application Development &
Maintenance
• Enterprise Solutions
• Asset leverage for technology
and solutioning
Balanced
Score Card
Innovation Lab
New/Existing Solution
Products Transformation
 IT Strategy & IT - Business alignment
 Shared Services for Enterprise solutions
 IS Transformation - On Demand Services,
Performance Engineering
 New Product Development
Continuous improvements
& Process Consulting
Application Development, IS
Management & Offshore Leverage
- 11 -
14 March 2016
IT Infrastructure Services Overview
14 March 2016
12
IT Infrastructure Services Unit - Snapshot
Revenue Highlights
(FY09-10)
Practice Highlights
 End to End delivery capabilities
 Leveraging Full Services Play
 Strategic Initiatives:
o Transformation Solutions
o Tools and Process Automation
o Next Gen Delivery
 8.4% of TCS revenues
Leadership
 46% CAGR for last 4 yrs
 NA & Europe contributing 70% of
the total revenues, W.Europe fast
growing region
People Profile
Customer Profile
 10500 + consultants
 World Class Training & Dev.
initiatives
 Over 60% consultants certified
 300 + global clients
 BFSI, Telecom & Retail - TOP3
Verticals
 Fast growing verticals MFR &
Hi-Tech
Investments
Engagement profiles
 20+ Centers of Excellence
 Global Alliances & Partnerships
 Global Network Delivery Model TM
 Full Services engagement on the
rise
 70% of revenue from managed
services
Leadership across Infrastructure Services
14 March 2016
13
SLA based
Service Delivery
Committed Cost
Savings
Transparency &
Flexibility
Analytics driven
Transformation
Service Desk
EUC Services
Data Center
Management
Enterprise
System
Management
Converged
Networks
Application
Management
Managed
Security
Services
Transformation
Solutions
Group
ITIL
framework
Partners &
Alliances
Service Management
Global Network Delivery Model
Practices
Customer
Solutions
IT Infrastructure Services Landscape
Tools &
Enablers
TM
Netasthra
CCM.net
i Readiness
i Transform
Innovation & Transformation Labs
We Manage … You Control
14 March 2016
14
Practices
IT Infrastructure Services Landscape
IT Service
Desk
Practice
EUC Practice
• 24x7
Coverage
• Remote
Desktop
Management
• Server Monitoring &
Management
• NOC Operations
• Storage Management
• Patch Mgmt
• Configuration mgmt
• Production support
• LAN, WAN, MAN,
IPT, Contact Center
support
Manage
• L1/L2
Technical
Helpdesk
Support
Datacenter Practice
Converged
Networks Practice
• Antivirus Mgmt
• Backup Mgmt
• Database
Management
• Desktop
Monitoring
• Messaging/Collaborati
on Administration
• Desk side
Support
• Middleware/Web
Administration
• IMAC support
• UC support
• VC Infra Support
Enterprise
System Magt.
Practice
• Provide
tools for
ESM
activities
• Maintenance of
ESM
environment
Application
Mangt. Practice
• Application Service Desk
& Command Center
services
• Application support
services
• Software Platform
(Middleware & Web)
support services
• Database management
and support services
• IMAC
• Asset mgmt
Managed Security
Practice
Transformation
Practice
Security Operations
center
 Security Information
and event
management
 Identity and Access
Mgmt
 Security Device and
configuration
Management
 Security Incident
Management
 Vulnerability
Management

•
•
•
•
•
•
• Virtualization
Computing
• Data Center
• Data center design
and build
• Data Center migration
• Build, Enhance and
Optimize DR / BCP
• Implement
Enterprise/ Contact
Center Network
• Integration of NW
tools
• Network Migration
• Data, Voice & Video
transformation
• NOC Implementation
ITIL Consulting
Storage/Server Consolidation
Infrastructure Readiness Assessment (iReadiness)
Network Design, Analysis and Tuning
Database Performance tuning
Capacity Planning
Assess ESM
tools
 Consult /
Recommend
ESM tools
(BMC, HP,
CA, EMC
among
others)
 Implement
& Maintenance of
ESM Tools

Enablers
Build
Assess
• Desktop
Images
• Application
Packaging
• Application
virtualization/S
treaming
• Platform
Migration and
Upgrade
Services
• Tech Refresh
• Consolidation
• Utility
• Desktop/Lapto
p Encryption
• Process
Definition
• Service
Desk
Implementa
-tion
• Customization
• Integration
with ESM
• Rationalization
• Portfolio Assessment
and Analysis
• Tools Strategy Assessment,
Simplification and
Standardization
• Command Center Setup
and Monitoring
• Database Installations
and Configurations
• Software Platforms
(Middleware & Web)
Installations and
Configurations
• Security operation
center setup
• Network security
Assessment
• Implementation of
Security devices
(IPS, IDS, SIEM,
Network security
Gateways)
• Integration services
Energy
Management
• Tools - 3rd Party and Proprietary
• Alliance & Vendor Management
• CoE Labs
14 March 2016
15
IT IS Converged Network Service Offerings
Professional Services
•iReadiness on Network
•Network Design and Architect
•Contact Center and UC Applications
System Integration
•
•
•
•
Pre Production pilot
Accelerated deployment
Customization/Integration
3rd Party Application Integration
Managed Services
•Monitoring & Management
•Incident Management using Integrated Tools
•Change / Capacity/ Process Management
•Touch Services/ Field support using Partners
Transformation Services
• Network Consolidation
• Technology Migration
• Technology Convergence
Optimization Services
• Performance Tuning
• Network Optimization
• Resource Optimization
14 March 2016
16
Transformation Solutions - Offerings
Cloud Services
Cloud Computing
• Advisory Services
• Migration
Services
• Demand
Management
• Cloud
Management
• IaaS, PaaS, and
SaaS Models
• On demand
EBMS
Experience
•Technology
Consultants/ Architects
•Systems Engineering
and Modelling
•Enterprise Service
Delievry
Tools
Enterprise Solutions
Server
• DC Consolidation
• Legacy Migration
• Hosted ESM
Storage
• Storage-as-aService
• Storage Tiering and
Consolidation
• Storage Data
Migration
Workspace
•Virtual Desktop Infrastructure
Knowledge
•Best Practices
•Standards
•SMEs on Technology
•Technology Reference
Data from Alliance
Partners
Process
•SURe Methodology
•OptimizeIT
•Factory-Based
Implementation
•Data Gathering &
Analysis
•ITIL, Six Sigma
• ITSM Design &
Implementation
• ITSM Process
Assessment
• Hosted Tools
Solutions
• ITSM Process
Design and
Implementation
• Enterprise
CMDB
• Service
Modelling
• Actionable
Service
Catalogue
Tools
•iTransform
•IT Spend Analysis
•IT Health Check
•Netasthra
•CCM.net
• Functional
Process
• Service
Management
Integration
Alliances
• Alcatel-Lucent,
Amazon, BMC, Cisco,
Citrix, EMC, HDS,HP,
IBM, Intel, MS, NetApp,
Novell, Sun, VMware,
ServiceMesh, Terremark
14 March 2016
17
TCS IS – Assets and Value Enablers
TCS IS Value ecosystem
Partners
Labs & COE
Products,
Toolset
Framework
•
•
•
•
•
Strategic Partners – Hosting, Network, UC and Contact Center
New Partners
Startups
Academia
Specialists
• Innovation Labs – Data Centre 3.0
• System Research Lab
• Cisco Innovation Centre, Microsoft, EMC, VMware, IBM, NetApp, hp
Technology Labs
• Infrastructure as a Service Centre
•
•
•
•
netAstra® : Service Management Dashboard
Consult: Artificial Intelligence based Knowledge Mgmt System
CCM.Net : Service Management toolset
iTransform, iPredict, iSupport: Toolset to assess and transform IT
Infrastructure
• TCS Carbon Management Engine: Toolset to enable Green IT
• iReadiness® Analysis – Framework to assess and define Remote
Management operating models for client
• SURe Framework – Framework to assess, define and realize
Enterprise Infrastructure Transformation
14 March 2016
18
Value Proposition
Unique
position
FSP
Institutionalize
Transparency &
Flexibility
Committed
Transformation
Road map –
Analytics driven
Transformation
GNDM Delivery
footprint in
Emerging &
Global
markets
Tools &
Accelerators
Customer
Transformation &
Innovation Labs
Integrated
Service
Delivery
Model
Partners &
Alliances
14 March 2016
19
Experience certainty.
IT Services.
Business Solutions.
Outsourcing.
14 March 2016
20
Thank You
Visit us at www.tcs.com
14 March 2016
21