Appendices Appendix 1. Fortune’s list of the 100 best places to work http://money.cnn.com/magazines/fortune/best-companies/2012/full_list/ Top 100 Rank ▾ Company Job growthU.S. employees 1 Google 33% 18,500 2 Boston Consulting Group 10% 1,958 3 SAS Institute 8% 6,046 4 Wegmans Food Markets 5% 41,717 5 Edward Jones 1% 36,937 6 NetApp 30% 6,887 7 Camden Property Trust -2% 1,678 8 Recreational Equipment (REI) 12% 10,466 9 CHG Healthcare Services 17% 1,312 10 Quicken Loans 20% 3,808 11 Zappos.com 70% 3,003 12 Mercedes-Benz USA 2% 1,680 13 DPR Construction 18% 1,265 14 DreamWorks Animation 8% 2,151 15 NuStar Energy 6% 1,512 16 Kimpton Hotels & Restaurants 4% 6,996 17 JM Family Enterprises -1% 3,685 18 Chesapeake Energy 23% 10,502 19 Intuit 9% 7,102 20 USAA 7% 23,211 21 Robert W. Baird 5% 2,509 22 The Container Store 11% 3,495 23 Qualcomm 6% 13,353 24 Alston & Bird 3% 1,645 25 Ultimate Software 15% 1,209 26 Burns & McDonnell 5% 3,165 27 Salesforce.com 39% 3,802 28 Devon Energy -6% 3,286 29 PCL Construction -5% 1,262 30 Bingham McCutchen -7% 1,489 31 Scottrade 9% 3,139 32 Whole Foods Market 6% 60,213 33 Goldman Sachs N.A. N.A. 34 Nugget Market 8% 1,135 35 Millennium: The Takeda Oncology Co.3% 1,311 36 Southern Ohio Medical Center 18% 2,276 37 Plante Moran 1% 1,476 38 W. L. Gore & Associates 2% 5,852 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 St. Jude Children's Research Hospital SVB Financial Group Adobe Baptist Health South Florida Novo Nordisk Balfour Beatty Construction National Instruments Intel American Fidelity Assurance PricewaterhouseCoopers Children's Healthcare of Atlanta World Wide Technology Allianz Life Insurance Autodesk Methodist Hospital Baker Donelson Men's Wearhouse Scripps Health Marriott International Perkins Coie Ernst & Young American Express Nordstrom Build-A-Bear Workshop General Mills TDIndustries Atlantic Health QuikTrip Deloitte Genentech Umpqua Bank Teach For America Mayo Clinic EOG Resources Starbucks Rackspace Hosting FactSet Research Systems Microsoft Aflac Publix Super Markets Mattel Stryker SRC Hasbro Bright Horizons Family Solutions Booz Allen Hamilton Four Seasons Hotels & Resorts Hitachi Data Systems Student number: 283572 1% 9% 11% 10% N.A. -2% 7% 4% 0% 9% -1% 23% 2% 5% 8% 3% 2% 2% 3% 7% 6% 4% 6% 0% 1% 9% -2% 3% 7% 1% 5% 14% 3% 13% 3% 37% 22% -4% -4% 1% -4% 24% 7% 3% 5% 7% 6% 7% 3,580 1,349 5,296 13,302 3,961 2,041 2,708 44,209 1,490 30,569 6,616 1,470 1,711 2,798 12,152 1,142 14,784 12,006 108,939 1,820 24,347 27,235 52,431 3,564 16,939 1,554 7,255 11,615 41,125 11,592 2,244 1,469 41,949 2,063 109,477 3,027 1,663 53,410 4,242 147,760 5,178 10,368 1,153 3,129 14,343 24,819 12,439 2,200 Side 2 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 87 88 89 90 91 92 93 94 95 96 97 98 99 100 The Everett Clinic OhioHealth Morningstar Cisco CarMax Accenture GoDaddy.com KPMG Navy Federal Credit Union Meridian Health Schweitzer Engineering Labs Capital One Darden Restaurants Intercontinental Hotels Group Student number: 283572 4% 4% 8% 7% 16% 9% 25% 5% 8% 27% 27% 7% 12% -2% 2,001 12,924 1,364 34,847 15,565 34,000 3,274 20,823 7,745 9,333 1,992 27,912 169,516 14,508 Appendix 2. Schenck-Hamlin & Wiseman’s taxonomy of persuasion strategies From: Schenck-Hamlin & Wiseman, 1981: 257-258. Side 3 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 Side 4 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 Appendix 3. List of empirical data 1) Qualcomm Corporate website: http://www.qualcomm.com/careers/profiles (“MIKE: Program Director, Qualcomm Labs”). 1.39 Facebook page: http://www.facebook.com/photo.php?v=10150558931991198 (Meet Justin Qualcomm Software Engineer, Multimedia). 1.45 2) Scottrade Corporate website: http://careers.scottrade.com/working-at-scottrade/headquarters.html (A day in the life at headquarters). 2.29 Facebook page: http://www.facebook.com/photo.php?v=71855997934 (Ideas are important). 1.05 3) General Mills Corporate website: http://www.youtube.com/watch?v=uSf2QTtn8G0&feature=youtu.be (1.58) Facebook: http://www.facebook.com/photo.php?v=113400355393899 (1.33) 4) Marriott International Corporate website: http://www.marriott.com/careers/employee-profile-dacius.mi (dacius’ journey). 1.07. Facebook page: http://www.youtube.com/watch?v=mFMSmcM2QeA ”MARRIOTT EMPLOYEE BRANDING.mp4 ” (1.15) 5) Ernst & Young Corporate website: http://www.ey.com/AU/en/About-us/Our-people-and-culture (“Video: Our diverse culture”. 2.25 Facebook: http://www.facebook.com/photo.php?v=104621396255748&set=vb.111442848903679&type=2& theater 1.53 6) Genentech Corporate website: http://www.gene.com/gene/careers/video_interviews.html (video # 1 -Find out from employees why Genentech makes so many to employer lists.) 1.03. Side 5 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 Facebook: http://www.gene.com/gene/careers/video_interviews.html (Video # 3 - Find out how working here can give you a competitive edge in your career). 2.13. 7) Bright Horizons Family Solutions Corporate website: http://www.brighthorizons.com/careers/careers.aspx (2.49). Facebook: http://www.facebook.com/photo.php?v=593501805478 (1.52) 8) FactSet Research Systems Corporate website: http://www.factset.com/careers (2.01) Facebook: http://www.facebook.com/photo.php?v=315711271780813 (5. December 2011. 3.34) “ 9) Google Corporate website: http://www.google.com/about/jobs/lifeatgoogle/women-in-leadership.html (3.34) Facebook: http://www.youtube.com/watch?v=aOZhbOhEunY&feature=relmfu (2.17) 10) Quicken Loans Corporate website: http://quickenloanscareers.com/ (1.07) Facebook: same video Side 6 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 Appendix 4. Abbreviations and tags used in the transcriptions Personal Reward Reward: Pers Credibility – Goodwill Professional Reward Reward: Prof Explanation – Reference to a value Ref. value system Esteem Esteem Guilt Guilt Allurement Allurement Conformity Explanation – empirical evidence Altruism Inference from Ref. evidence Altruism Conformity Conformity triggered by 10 or more interviewees Conformity: multiple interviewees Contrast Contrast Similarity Similarity Similarity triggered by 3 or more different ethnicities displayed Similarity: multiple ethnicities Ingratiation Ingratiation Threat Threat Authority Authority Direct Request Direct Credibility – Expertise Expertise Goodwill Side 7 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 Appendix 5. Empirical data transcriptions 1A. Qualcomm website “MIKE: Program Director, Qualcomm Labs” (1.39) shot 1 Speech [music] Crisp, clean cut tones of a keyboard. The instrumental piece plays throughout the video but only as background music when people are talking. 2 3 Exp. + Auth. 4 Mike (White male in his 40s): “There’s no question that wireless immobility and being able to be connected to the broader world, it just represents a huge opportunity right now. My name is Mike and I’m a senior director at Qualcomm and I’d like to think of myself as a corporate entrepreneur within Qualcomm labs. Pictures Qualcomm logo appears on a twinkling background of purple and golden colours. A man is sitting in his modern office, working on two cell phones. Momentarily change in camera style: old fashion and flimmering. Close up of Mike with his name and position written besides his face. Qualcomm is really just a super exciting, innovative place The camera moves over an office environment where people of to be and there’s kind of a.. eh.. I’d call it a quiet multiple ethnicities work on high confidence here about everything it is that we do. tech computers. 5 Conformity 6 Similarity Everyday there’s a new opportunity to go out and put forth an idea or work with smart people about ways to innovate in ways that haven’t even been contemplated before. Pictures from a testing facility where a cell phone is strapped onto a dummy. There’s all kinds of great ideas that come from a company this large and those ideas can really come from anywhere. The camera is outside the building, filming the company logo in front of a clear sky and a shining sun. A tree is in the background with bright green Side 8 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 leaves. Mike is in his office with a huge window and view in the background. He is talking to a person next to the camera and almost has eye contact with the viewer. 7 If there’s really something that might be special there and when you put together a business plan around it and it comes into Qualcomm lab, it’s in a place where we can actually create the product and take it to the market place. 8 Basketball fuels my energy, my exercise, my competitive nature, and it really is a great outlet for that. What’s really interesting here is that the company does understand that the employees do have lives and families. Mike plays basketball in an outside yard with a young boy. Mike scores. There are a lot of really talented and smart people here. And the company needs people with that innovative, entrepreneurial spirit to run with these new ideas. We’re entering, really, a golden era of wireless and it just looks like such an exciting future and such a great road ahead for this company”. Mike is in his office again, speaking to the person next to the camera. Pictures of Mike working on his cell phone again as in the opening scene. Ref. value 9 Conformity Altruism Mike is standing in his office and looks directly into the camera, smiling. 10 Direct [Music becomes louder] [written: Hear from other employees at Qualcomm.com/careers] Qualcomm logo appears on a twinkling background of purple and golden colours. 1B. Qualcomm Facebook “Meet Justin – Qualcomm Software Engineer, Multimedia” (1.45) Shot Speech Pictures Qualcomm logo appears on a twinkling background of purple and golden colours. 1 [Swaying music] 2 Justin (Asian male in his 20s): “It’s exhilarating being Justin is in a testing facility. on the front end of technology rather than dragging A computer arm holds an behind. unfinished cell phone to the ear of a dummy. 3 My name is Justin and I’m an engineer at Qualcomm. Momentarily change in camera I’m from the University of Illinois where I studied style: old fashion and Expertise Side 9 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen computer science, and I’m on the APT multimedia team. Our team does stuff like camera testing, camcorder testing, display testing, 3D graphics and it’s really cool. From day one I was expected to pick up a new language. It was something that I had sort of seen before in school but it wasn’t something that we had heavily focused on. It’s a matter of taking all of the principles that you’ve learned from previous coding projects and other languages that you’ve worked with and apply them to a new language and anew project. 4 Reward: Prof 5 Reward: Pers Reward: Pers 6 Ref. value Esteem UTQ is great. Eh, it stands for “University to Qualcomm”. So there’s a group specifically for that transition between university and Qualcomm. Student number: 283572 flimmering. No colours. Close up of Justin with his name and position written on the screen. Justin has eye contact with the camera, standing in the testing facility, smiling. Justin works on a computer with a co-worker, talking and smiling. Images flash by, matching the beat of the music. Justin is sitting in the testing facility, talking to a person next to the camera. Pictures of computer screens and Justin wearing head phones. More shots of Justin smiling at the camera. Justin speaking to the person next to the camera. There’s a Q-life and, you know, they put on Q-SOL which is “Qualcomm Summer On the Line”, and they get all these vendors from all across San Diego and Qualcomm bands. So these are bands made up of employees and, you know, they kind of get to showcase them on this three or four times-a-year event. Justin is sitting on the grass with co-workers outside the facility. Blue sky, the sun is shining. Hundred employees are walking around outside, eating and talking in camping chairs. Tents are put up outside. Booths with retail goods and a band is playing. People talk about the people here, you know, and it’s all about the culture here and it really is. No one was giving me a hard time ‘cause I’m the new guy. All of them were helpful in figuring out how to transform my skills into something that is actually tangible and that will help them. When you see, you know, the next 4GLTE phone or, you know, whatever is next, you know, I worked on that and that’s really cool”. Justin is working in the testing facility with the dummy. A coworker stands next to him in front of a computer monitor. More shots of Justin smiling to the camera. Justin is talking to the person next to the camera. Side 10 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 7 Direct Student number: 283572 [Music becomes louder] [written: Hear from other employees at Qualcomm.com/careers] Qualcomm logo appears on a twinkling background of purple and golden colours. 2A. Scottrade website “A day in the life at headquarters” (2.29) Shot Speech 1 Music Guitar and a weak drum in a moderate tempo. 2 Amber Talbot, Social Media Supervisor, Marketing (white female in her late 20’s): “I work in the marketing department and on the public relations team. In my three years here at Scottrade, I’ve already had a lot of opportunities for advancement, and in the future, I see additional opportunities”. Expertise Expertise Reward: Prof 3 Esteem 4 Ref. value Reward: Prof Ref. value Pictures Scottrate [written: – Get invested] [written: A day in the life at headquarters] Background: sun shining through a sheer cover of leaves. Amber is interviewed. Talking to a person standing next to the camera. Her name and position is written on the screen. [Written: How would you summarize your career with Amber Talbot: “To summarize my career at Scottrade Scottrade?] I would say it’s been a wonderful experience with lots Purple background. of room for growth. I’ve met wonderful people here”. Interview shots of Amber [Written: What are your three favorite things about Scottrade?] Amber Talbot: “I would have to say the first is the people that I work with. Wonderful people, great Purple background. creativity, a team environment. It’s fabulous, the Interview shots of Amber people I work with. The second thing would be the 401K, the benefits. And the third thing would be the work-life balance. That’s really important for me, and having my son just six months ago has been a wonderful opportunity to spend a lot of time with him”. Side 11 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 5 6 Ref. evidence Reward: Pers Reward: Prof X2 Ref. value 7 Esteem 8 Student number: 283572 [Written: Have you met our president and CEO, Rodger Amber Talbot: “I have met Rodger several times. Riney?] Because social media is kind of new, I’ve had the opportunity to talk to him several times about what Purple background. we exactly do in social media and whenever I see him Interview shots of Amber around the building, he always asks, “How’s Twitter? Or How’s Facebook going?”. And so, a lot of interaction with Rodger. It’s been wonderful to have these opportunities”. [Written: Why do you think Amber Talbot: “The reason I think that Scottrade has Scottrade has been named for been named for Fortune’s Best-companies-to-work- Fortune’s “100 Best companies for-list is that they provide a lot of opportunities for to work for”?] growth and a lot of unique benefits. There’s so many Purple background. different things here; wellness benefits, 401K, that Interview shots of Amber really make Scottrade a unique place to work. In addition to that, it’s very, ehm, it’s like a big family and we really work well with each other, you know, know a lot about our co-workers, work really well as teams. Departments throughout the company work really well together. So I think that it’s just a really unique environment”. [Written: where do you see yourself in 5 years?] Amber Talbot: “In five years, at Scottrade, I see myself hopefully expanding the social media team. Purple background. We’ve been fortunate to be able to grow and to Interview shots of Amber interact with lots of various companies. Scottrade’s been really great about embracing what I do in social media and I can see growing the team in the coming years and really a lot of opportunities for myself and for the team”. Music becomes louder, then tunes out. [Written: Scottrate – Get invested] [Background: the sun shining through a light cover of leaves and branches] 2B. Scottrade Facebook “Ideas are important” (1.05) Side 12 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Shot 1 2 Expertise Contrast Contrast Esteem Esteem Student number: 283572 Speech Pictures Turned down music. Low tempo with drums and a [Written: How is Scottrade guitar. different from other companies you have worked for?] White on black background. Charles, Branch Manager (Asian male in his 40s): “I’ve Charles is sitting in his office been working with a different brokerage firm before chair at his desk. and it just feels so relaxed working here compared In the background hangs a with working with the previous companies that I painting and a plant is placed on have. Just to make a simple example; When you have a small bookcase. certain ideas, you want to talk to the manager or His name and position is written management people, or you can write to the strategy on the screen in a purple box at department. At the old company, that I used to work the bottom of the frame. for, you always needed to go by layers and layers and by layers before the idea or the suggestion got through, and you have no idea how policy can be everything for the execution. You can see how a suggestion can affect everything. But at Scottrade, you just need to make sometimes one phone call, one email and all of a sudden you have people like come back, or your manager, come back to you like; “Hey, we like your idea” [Laughs] or “we can do this. We can change this right away for you”. And that’s the big difference of why I like it here”. 3A. General Mills website “Why General Mills?” (1.58) Shot 1 2 Ref. value Contrast Speech Pictures [music] Picture of a cartoon bee Up-beat and fast tempo instrumental piece [Written: Why choose General Mills?] played in drums and guitar. Ryan, Consumer Insights (White male in his Ryan is sitting in a conference room, early 30s): “One of my favourite parts of the talking to a group of people. Two company is the… or pieces or components of the other people are visible on screen. company, is just the environment. That, I think is Close up of Ryan with his name and just amazing here. A lot of companies will sell position written at the bottom of the that “Oh we’ve got a great culture” and they’ve screen. got this and that, but when you just walk down Pictures from office hall ways with the hallways here, you really do feel a buzz here. lots of people walking around and People are energized and are walking quickly going down an escalator. Paintings on and you can’t help but notice that there’s art on the wall. Side 13 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Reward: Pers X3 3 Reward: Prof Esteem 4 Conformity Esteem Esteem 5 Allurement the walls and a care booth with coffee. And you’ve got the lobby area which is really nice and open, you know. The cafeteria, you know, there’s just so many things here that make it really pleasant when you’re at work and when you’re walking here from meeting A to meeting B. And it just sort of resonates through everybody and you can really just feel a buzz and so I think that it’s just a great place to work”. Student number: 283572 A man getting coffee talks and laughs with the staff behind the counter. Pictures of the lobby area with smiling people. Two people are talking on a couch with a great sky line view in the background. A man greets an off-screen co-worker walking down the hall. Close up of Ryan talking. Not looking into the camera. Jaclyn talking to the other people in the conference room. The camera moves and more people come into view. Jaclyn, Promotion Marketing (Hispanic female in her late 20s): “I like the opportunities. That’s it, I think, that really drew me in. I know, I don’t know what I’m gonna be doing every single day for the next 10 years. I’ve no idea. What I do today, I can be doing something totally different a couple of years from now, or even a year from Her name and position is written in now, and to me, that keeps me motivated. That the bottom of the screen. keeps me excited”. Close up. Drew, Channel Marketing (White male in his early 30s): “I think, for me, I think the calibre of people that you get to work with here, I think, in the first month, it was very evident that everyone is just so sharp and on their game and put together. And they bring such enthusiasm the ones that you speak to and that’s really contagious. So, you know, I learn so much from everybody I work with and you get so much project variety, you get to interact with so many different functions. That’s just, you know, day to day, you just grow and grow”. Drew talking to the other people in the conference room. His name and position is written in the bottom of the screen. Female co-worker is nodding at what Drew states. Pictures from the office environment. Jaclyn, Promotion Marketing (Hispanic female in her late 20s): “General Mills is definitely willing, which I love, to let you do what you wanna do. I mean, I know people who have gone from engineering to promotion marketing and this and that, you know. They understand that this is your career, it’s your life and, you know, as long as you’re passionate and happy and doing what you wanna do, you’re gonna be adding value back to the company. So, that’s something I’m In the conference room. Pictures from a workshop. A woman holding up a shirt in a clothing store. Women hanging pictures on a board and sitting by computers. The camera is back in the conference room. Women talking seriously in an office and one woman handing another one some files, smiles and appreciation are exchanged. The camera zooms in on the wall where “dreams” is written. Side 14 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 grateful for”. 6 Similarity Ref. value 7 Ref. evidence Angela, Promotion Marketing (Asian female in her late 20s): “And I think that they’ve put a lot of emphasis on “your life isn’t your work”. There’s a great work-life balance. Like on Fridays, I think, that is everyone’s favourite part about working at General Mills”. Talking in the conference room. Her name and position is written in the bottom of the screen. Her co-workers agree with what she says by nodding and saying “yeah”. Music becomes more pronounced, then fades Cartoon rabbit, bee, cook and green out. man covered in leaves. [Written: For up to date information about General Mills career opportunities, visit www.jobs.generalmills.com] 3B. General Mills Facebook “Work-life balance” (1.33) Shot 1 2 Ref. value 3 Ref. value Contrast 4 Ref. value 5 Similarity Ref. value Speech Pictures [music] Picture of a cartoon bee Up-beat and fast tempo instrumental piece [Written: General Mills on work-life played in drums and guitar. balance] Neeta, G Comm. (Indian female, 40s): “As far as Close up with office environment in work-life balance, I see General Mills as being the background. very superior”. Gina, Consumer Insights (White female, early Close up with office environment in 30s): “Work-life balance at General Mills is the background. amazing. I think that so many companies talk about work-life balance, but here they actually mean it”. Daisy, Brands on the go (White female, 30s): Close up, sitting on a couch. “General Mills allows you to have everything here that you need in order to maintain worklife balance”. Rosie, Finance (Hispanic female, 40s): “My Close up with office environment in manager has been really great about letting me the background. be in the office when I need to and then, if I’m not done with my work when it’s time for me to go, then I just log in at night to work from home. Or if I need a day off, if I have sick kids, I Side 15 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 can work from home very easily”. 6 Ref. value 7 Reward: Pers X4 Ref. value 8 Reward: Pers 9 Reward: Pers X 2 10 Reward: Pers Reward: Pers 11 Reward: Pers 12 Reward: Pers 13 Reward: Pers 14 Reward: Prof 15 Brent, R&D (white male, 30s): “My family loves Close up, cafeteria wall in the the fact that I can be home with them”. background. Casey, Brands on the Go, Sales (white female, Close up, outside with a fountain in 20s): “There’s committees, there’s programs, the background. The sun is shining. there’s intramural sports. It’s almost like you’re coming into a campus, into a greater family. I have friends who play on a soccer league every Wednesday night with the company and friends who are on the diversity counsel”. Woman #1 (Voice only): “They have everything Pictures of people in office for you here”. environment. Casey: “Fitness centre”. Cameron, Sourcing (White male, 30s): “Dentist, Close up, outside with grass in the doctors”. background. Woman #2 (voice only): “Company stores”. Picture of man in a store. Cameron: “Hair care”. A woman is picking a shampoo off a shelf. Casey: “Child care centre”. Close up, outside with a fountain in the background and multiple sets of café tables and chairs. Cameron: “Coffee shops”. Picture of several people at a coffee shop. Brent: “Summer hours”. Close up, cafeteria wall in the background. Cameron: “So I mean, really you can… we kind Close up, grass and a small pond in of joke that you could stay here for weeks and the background. never have to leave”. 16 Brent: “You wanna work hard and give your Close up, cafeteria wall in the best for a company who treats you well”. background. 17 Alexis, R&D (African American female, 30s): Close up, colourful office wall in the “They really do want you to be stabile in your background. life so that you can bring your whole self to work”. Goodwill 18 Music becomes more pronounced, then fades Cartoon rabbit, bee, cook and green out. man covered in leaves. Side 16 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Ref. evidence Conformity: multiple interviewees Student number: 283572 [Written: For up to date information about General Mills career opportunities, visit www.jobs.generalmills.com] 4A. Marriott International website “Dacius’ journey”, (1.07) Shot 1 2 Expertise Esteem Ref. value 3 Expertise Esteem Speech [Upbeat music with drums and guitar] Happy music Dacius, Garde Manger (African male, early 50s, French/African accent): “To me, before I come to work, I always think about what I have to get done when I get to work. I have fun at my job and I’ve got so many friends and we’ve been working for many years. Pictures [Written: Destination success] Teal green background Close up. Teal green background. His name and position are written in white in the bottom left corner. In two to three years I want to be like I am now, because I think, what I was looking for, I already have it. Because I’ve been working 25 years for the Marriott and I’m so happy the way I am”. [Laughs] 4 The music becomes more pronounced then turns down again. 5 Dacius: “When I start to get up in the morning, so I Close up. open my heart to drive, to go to my job, to work. I Teal green background. think that if someone wanted to work for the Marriott, it’s the best place you can choose to work for. Destination Marriott”. Goodwill 6 Direct [Written: Destination commitment] Teal green background. The music becomes more pronounced then fades out [Written: Find your as the screen goes black. Marriott careers] Teal green background world. Side 17 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 4B. Marriott International Facebook “Marriott Employee Branding.mp4”, (1.15) Shot Speech Picture [Written: Marriott International, Inc] 1 [Music] Up-beat, happy tune with guitar and a harmonica. 2 Woman #1 (White female, 20s) : “Welcome to the Woman standing by the Marriott”. company sign outside the hotel. A lot of background noise. Camera inside, sweeping over the lobby. Woman #2 (white female, late 20s): “We know that Woman is sitting on a bar chair people want to do business with companies that in the lobby. embrace values similar to their own”. 3 Ref. value 4 Ref. value Allurement Esteem 5 Ref. value Reward: Prof 6 Ref. value 7 Reward: Prof X2 8 Reward: Pers X2 9 Direct Woman #1: “Our commitment to society blends Woman is sitting by an indoor corporate financial contributions with kind giving and fountain. volunteer services from our associates around the world. Giving back to our community makes us feel good about working at the Marriott”. Woman #3 (Hispanic female, 20s): “At the Marriott, Woman is sitting on a couch in we believe in the culture “Our People First”. We do the lobby area. whatever it takes to provide our associates with the upmost opportunities”. Woman #2: “At the Marriott, the business values and integrity and adequate behaviour provide a framework for all of our operations”. [A male vocal of the song is audible while the woman is talking]. Woman #1: “Here at the Marriott, we receive ongoing training as well as continuous education. This helps us to build as employees and in addition, we also receive an awesome 401K retirement savings”. Woman is walking down a hall way. Orange painted walls and a red velvet carpet. Woman sits in a green leather chair in an orange painted room. A painting hangs on the back wall and a marble table is visible. Woman #3: ”Working in such a fun environment definitely have its benefits, like the free access to Starbucks as well as great valuable rates at Marriotts worldwide”. Woman is sitting in the lobby, holding a Starbucks cup which she raises as she mentions the coffee brand. She takes a sip from the cup and gives the camera a thumbs up. Woman #1: “Check out our career opportunities at Woman is sitting by a computer Marriott.com”. and turns around in her office Side 18 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 10 Ref. evidence 11 Student number: 283572 chair to speak to the camera. Woman #2: “Why the Marriott you ask? For more Woman is standing outside the than six years it has been the international leader hotel by the company sign. with more than 4300 partners”. Music becomes louder. Male vocal is audible. Then Written (White on black): Kylee the melody fades out. Kissane, Cicely Tinberg, Casey Worms and Casey Zimmerman. 5A. Ernst and Young website “Our diverse culture”, (2.25) Shot 1 Ref. value Similarity Allurement 2 Goodwill 3 Similarity Similarity 4 Speech Sayeh, Advisory (Indian female, 30s, British accent): “I would say that we really believe in diversity. Not just because it’s the right thing to do but also because, actually, it makes us better at what we do. So the more people that we have from a diverse range of backgrounds, the better it will be for us and for our clients, because the more we can challenge each other and come up with better ideas and deliver a much better solution”. Pictures Close up of the woman with a big window view of a big city environment in the background. Name and position is written in yellow in the screen. Hamish, Advisory (White male, 30s, British accent): “it doesn’t really matter who you are, whether you’re an industry specialist or you work for another professional services firm or if you come from a whole different industry, I think that one of the things that make Ernst & Young great is diversity and bringing people in from different backgrounds. A man dressed in a suit and tie. He sits in the same setting as the previous female. Name and position is written in yellow in the screen. Erica, FSO Advisory (South European female, 30s, Italian accent): “The team is really well organized because we have different nationalities involved. So we have French, German, Belgium and Italian and also Spanish, so we are really well organized in terms of nationalities and in terms of backgrounds. And we try to, let’s say, combine the different profiles and the different strengths of each of the members depending on the project and on the models that we have to build or validate”. A woman dressed in a shirt and blazer is sitting in front of a big window looking over a river running through a city environment. Name and position is written in yellow in the screen. Authority Rakhim, Tax (Asian male, 30s, Asian accent): “I do The man is dressed in a striped come from an unusual background. I came from shirt and has styled his hair. He is Side 19 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Similarity Esteem 5 Goodwill Conformity Allurement Goodwill 6 Student number: 283572 Kazakhstan to do my A-levels in the UK and then ended up going to the university, applied to Ernst & Young and my first interview. Got the job. I did an internship at Ernst & Young which I really enjoyed. And effectively, I was offered a graduate position which I eagerly accepted. I would say, at Ernst & Young, we have a lot of individuals from various backgrounds. And this was one of the reasons why I actually joined Ernst & Young, because I’ve met people from different backgrounds, from different countries and this made me feel almost at home”. sitting in what appears to be a court yard within the company. He is speaking to a person sitting next to the camera. Name and position is written in yellow in the screen. Sayeh: “I would say, you know, it doesn’t really matter what background you’re from, you can definitely have a career at EY. I mean, we’ve got people who… I studied nautical engineering. Not a lot of nautical engineers in this firm, but I work with colleagues who studied music and, I mean, that’s quite a big range. So, absolutely, I think, if you’re passionate and you’re driven and you wanna deliver great work for clients and you’re curious, you like solving problems, then this is the place for you, irrespective of your background”. Again, the interview is performed in front of the view of the river running through a city. Possibly the Thames running through London. Hamish: “I don’t think that there’s any prerequisite in Camera is a close close-up of the terms of coming to talk to us, at all”. male, not including the view in the background at this point. You still see the suit and tie of the Authority person talking. [Written: Ernst & Young, Quality in everything we do] Black on white. 7 5B. Ernst and Young Facebook “Aleck”, (1.53) Shot 1 Ref. value Speech Aleck (African American, 30s, British accent): “I do work with youth from disadvantaged communities and ideas to try to inspire them to more filling careers. Lots of times you find that you talk to these youths and you find that their career prospects are kind of limited, either because of the peers around them or from whom they’ve seen and know Pictures Interview frame of Aleck, wearing a suit and shirt, sitting in a chair in a modern office environment. From the view, the company building Side 20 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Esteem 2 Esteem Guilt Esteem 3 Ref. value Reward: Pers Reward: Pers 4 Contrast Student number: 283572 who work on shop floors or factory floors. And they really is visible. haven’t expanded their minds to the kind of creativity and Aleck looks at a person joy that you can have in a company like Ernst & Young. So next to the camera. the idea is just to wake them and inspire them to more filling careers. Well, I think, lives solely focusing on chasing money show a poverty in ambition, and I think you can get a lot more by giving out to the community, and that’s really important to me. I find that when I spend time in these communities doing these activities, I’m actually leaving totally fulfilled. And sometimes I feel that I get more from them than what they gain from me because I leave there with an absolute buzz. So I really believe in this. And as well as, ehm, I’ve seen the potential of lots of fine youths out there and I know that I can make a small change to them, find them, hopefully, a little bit of inspiration and maybe they can do something with their lives as well. So that’s important to me. For me, it means that I get days off because the company provide paid days to do community work, volunteer work, and I do more than my look at shares, but the company supports that. So it provides me with all the support I need to be engaged in local communities and I also get to use the facilities here as well, to hold some events here in this company, in this building. The camera zooms in on Aleck’s hands which he gestures with as he talks. Aleck is wearing a wedding band and his hands are well-groomed. A great thing is to bring a bunch of school children and get them to see this amazing building, the view and everything. And that really kind of leaves a mark on them. So that’s something that other companies maybe not provide you with; the opportunity to engage in your passions”. 6A. Genentech website “A great place to work”, (1.03) Shot 1 Speech Pictures [Music] [Written: why is Genentech Slow, instrumental piece, played by a guitar. Then a such a great place to work?] drum joins in and speeds up the tempo. The music is Written in white on black then turned down as a woman appears. background. Side 21 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 2 Exp. + Auth. Reward: Prof 3 Expertise Esteem 4 Expertise Contrast 5 Expertise Expertise 6 Jennifer Cook, Vice President, Product Portfolio Management (White female, 40s): “One of the great things, I think, about working at Genentech is that the opportunities are not too pre-specified. They’re not predefined for you. It’s about taking advantage of the opportunities and the talent that people have and letting them really contribute everything they can”. Joan Greve, Scientist, Biomedical Imaging Group (White female, 40s): “It’s more about coming in and interacting with people on a daily basis, who are as high-energy as myself and are as motivated and are as passionate about the end goal. To be perfectly honest, it’s fun to come to work. Montessori one time said that your play should be your work, and your work should be your play, and I’m fortunate enough to have found a company that can actually fulfil that goal for me”. Chudi Ndubaku, Scientist, Medical Chemistry (African American male, late 30s): “I think that a lot of companies that are out there are doing great things, great chemistry in terms of coming up with drugs, but you don’t really have the biology foundation and I think that that’s one thing that sets Genentech apart from a lot of different places”. Marco Sorani, Sr Programmer Analyst, Immunology Diagnostics (White male, late 30s): “The breadth and depth of the research and development activities that’s going on at Genentech is unparalleled”. Music tunes out Student number: 283572 Woman sits in green t-shirt in front of a screen in blue and white nuances. Name and position is written in the bottom of the screen. Close-up of the woman’s face. She speaks to a person sitting off-camera. Woman sits in purple t-shirt in front of the same screen. Name and position is written in the bottom of the screen. Pictures from outside the building. Flowers in the foreground, two people walking by and the sun is shining from a clear sky on the glass building. People ate sitting at tables in a court yard talking and we see more pictures of the giant glass buildings. We return to Joan in front of the screen. Man sits in front of the blue screen. Name and position is written in the bottom of the screen. Picture of two men in lab coats and Chudi wearing safety glasses, sitting by a computer. Close-up of the computer screen showing a 3D image of some genetic material. Marco sits in front of the blue screen. Name and position is written in the bottom of the screen. [Genentech . A member of the Roche Group] Side 22 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 6B. Genentech Facebook “Competitive edge”, (2.13) Shot Speech 1 Key-board music. Pictures [Written: I want to gain a competitive edge. What advice do you have for me?] Written in white on a black background. 2 Jennifer Cook, Vice President, Product Portfolio Management (White female, 40s): ”The advice that I give to people in their careers, frankly early or late, is almost always the same. And that’s to do what you love. Follow what you love, you’ll tend to do it well and if you do it well, at least at Genentech you’ll get rewarded for it. When I talk to people who are very concerned with maybe some formula that they’ve been told to follow or boxes that they need to check, I really discourage them from following that line of thinking”. Woman sits in green t-shirt in front of a screen in blue and white nuances. Name and position is written in the bottom of the screen. Exp. + Auth. Reward: Prof Goodwill 3 Expertise Goodwill Goodwill Joan Greve, Scientist, Biomedical Imaging Group (White female, 40s): ”Undergraduates and grad students should be encouraged to actually do internships and that provides them an opportunity to come and see what the industry looks like without necessarily having to stop their academic progress or, you know, take a break and then have to reapply to school or something like that. But I really think coming to see it makes you believe it. Unfortunately, a lot of folks have not had the opportunity to step out and be in the industry and see what it CAN be like and therefore they may not be able to actually advice their undergraduates or their graduate students on the choice between the two. So I would encourage students to talk to their advisors and say, you know, “I’m really interested in this. The company does excellent science and I would just like to have a better understanding of it”. Shots taken from a moving car going past the company sign by the road. The sun is shining and two men are standing and talking by the sign. Helicopter view of the facility. More pictures of the big glass buildings. Woman sits in purple t-shirt in front of the same screen. Name and position is written in the bottom of the screen. Shots from a lab showing two women in lab coats working. Back to Joan in front of the screen. A man in a lab coat works at a computer. Close-up of the computer screen showing a 3D image of some genetic material. Close-up of the man, wearing safety glasses, smiling. More computer pictures of green figures. Most likely Side 23 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 4 Expertise Goodwill 5 Exp. + Auth. Esteem Esteem Reward: Prof 6 Marco Sorani, Sr Programmer Analyst, Immunology Diagnostics (White male, late 30s):”If I had to give an advice it would be to just really understand where they might fit in and also understand themselves and what THEY want. Because I think, you know, with any job it’s a two-way match. And then second of all, careers can be very long and winding roads and so I think it really depends on where you are in your career to try to understand what your next step should be”. Jennifer Cook, Vice President, Product Portfolio Management:”For me, that’s been the greatest formula for my own success. It’s just doing what I love. I never had a coherent five-year-plan and I really didn’t follow any kind of formula that was out there. I just pursued jobs that were engaging to me, that were challenging and where I felt that I could really do something and have a positive impact. And that has led to pretty good success for me and I’m very happy with the path that I’ve followed. And I’m very happy with the experience that I’ve had at Genentech because it’s a place that let me do that and it rewarded we for doing that”. Silent key-board music tunes out. Student number: 283572 genetic material. One man seems to explain another man something as he writes on a transparent board. Close-up of what is written: genetic codes. Back to Joan in front of the blue screen. Close-up of Marco in front of the blue screen. Name and position is written in the bottom of the screen. Pictures of an Asian woman taking samples up from a gyro-tank. Back to Marco in front of the screen. Pictures of an eye looking into a microscope. Jennifer sits in front of the blue screen. Picture of a bronze statue depicting two men sitting at a café table. Picture of a white Genentech flag waving softly in the breeze. The sky is blue and the sun is shining. Back to Jennifer in front of the blue screen. [Written: Genetech – A member of the Roche Group] Written in blue on a white background. Side 24 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 7A. Bright Horizons website “looking for people with heart”, (2.49) Shot Speech Pictures Reward: Prof 1 [Music] [Logo] A country-like tune played on what sounds like a [Written: Discover the rewards of banjo. working with infants and toddlers at Bright Horizons] Written in a soft font, surrounded by a wavy yellow frame. Small stars are moving across the screen. 2 Megan, Infant & Toddler Teacher (White female, 20s):”I think that what I enjoy most about working at Bright Horizons is really just being able to see kids grow and develop right in front of my eyes”. Expertise 3 Exp. + Auth. Esteem 4 Expertise Allurement 5 Susan Brenner, EdD, sr. vice president, Operations & Education (White female, 50s):”These are years in the child’s life that will never be replicated, not in any way, and certainly not in terms of speed of development, speed of a child’s curiosity about the world and as kindergarten teachers we get to be a part of that”. Esther, Infant & Toddler Teacher:”I find it rewarding to partner with families to create a nurturing and loving environment for the children”. Susan:”There are the developmental milestones that are occurring right before our eyes; children learning to turn over, to sit up, to walk, to say first words. I think that probably the most important thing in those three years is having a child develop a sense of trust; that adults are people they can count on, who comfort them when they’re sad, when they’re wet, when they’re hungry, who give them the sense that the world is a good and kind place. Giving them that little space to move on, to Shots of babies sitting on the floor looking up and smiling. Megan looks into the camera. Name and occupation is written on-screen. The words “grow and develop” fades in and out on the screen. Picture of a bewildered baby face. A woman helps a child playing. A woman gazes caringly on a child in a chair. A toddler stands in its crib laughing at the camera. A Muslim woman plays with children in a sand box. “Curiosity” fades into the screen. Susan looks into the camera. Name and occupation is written on-screen. Esther looks into the camera. Name and occupation is written on-screen. “Rewarding” fades into the screen. Shots from within the child care centre. The words “loving environments” fades in and out. Babies playing on the floor. “Milestones” fades onto the screen. A teacher helps a child walk. A child sleeps on the chest of a woman. “Trust” appears on screen. A baby crawls fast towards an adult. A teacher lifts a child from a changing table. A child is fed by a woman. Side 25 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 become their little independent selves”. 6 Expertise Similarity 7 Allurement Reward: Prof 8 Expertise Esteem Contrast 9 Allurement 10 Expertise Esteem 11 Esteem Reward: Pers 12 Susan looks into the camera. A woman sits, smiling, at a small table with 3 kids. Diane, Toddler Lead Teacher (Hispanic woman, The camera zooms in on Diane’s 20s):”I consider myself very lucky to work here. hand while she is writing a note to I’m an educator”. the parents of a child. Esteem Susan:”You, as a teacher at Bright Horizons, are clearly a professional in terms of the job that you have to do; the respect that you gain from parents and co-workers, the training opportunities, the package that makes it a great place to be a teacher”. Megan:”I’ve been here for five years now and I’ve loved every day coming to work. I’ve seen programs in other places which are all very good, but with this I feel that we sort of go above and beyond the extra mile between communication with the parents and really plan a curriculum and focusing on what the kids need”. Susan:”I’ve seen many a parent that hold on to the first note that they receive from the centre, the first digital picture that they receive from the centre. Parents save these for many years. So communication with parents early, often, clearly is a great part of what we as teachers do”. An African American woman teaches a child to clap its hands. “Professional” appears on screen. Pictures of teachers playing with children in the play ground. “Respect” appears on screen. Susan looks into the camera. “Training” fades in. A young woman and child in the playground. “great place to be a teacher” fades in. Megan talks to the camera. “Above and beyond” fades in. A woman hangs up a flyer on a board. A mother hands over a child. “Communication with parents” fades in. Susan talks to the camera. Anh, Infant & Toddler Teacher (Asian female, Anh talks to the camera. 20s):”I like being a positive influence in their lives”. Susan:”We, as teachers, has such an immediate influence and can do so much for children and with children and, you know, in return we get this tremendous reward”. A child plays with water outside. “positive influence” fades in. A woman puts a shirt on a child who waves and smiles at the camera. A woman reads a book to two children. “Tremendous rewards” fades in. Lindsay, Program Coordinator (White female, Lindsay talks to the camera. Expertise Esteem Ref. value Side 26 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 early 30s):”I can come to work everyday with a “Nurturing and supportive“ fades in. huge smile on my face. I can get to do what I love. A woman holds two girls on the And I get to do it in an environment that’s playground. nurturing and supportive”. Anh:”Bright Horizons is a great place to be a teacher”. 13 Lindsay:”Bright Horizons”. Talks to the camera. 14 Anh:”It’s a great place”. Talks to the camera. 15 Megan:”Bright Horizons is a great place”. Talks to the camera. 16 Anh:”It’s a great place to be a teacher”. Talks to the camera. 17 Susan:”Bright Horizons is a great place to be a Talks to the camera. teacher”. 18 The soft music reaches an end [Logo] [Written: Bright Horizons is a great place to be a teacher. www.brighthorizons.com/careers ] Soft font written in a white splash on a green background which includes drawings of flowers. Stars flows over the screen. 7B. Bright Horizons Facebook “We are all connected”, (1.52) Shot 1 2 Ref. value 3 Ref. value 4 Speech Pictures [Gospel music playing] A woman sings: “we are all connected…” Woman #1 (Hispanic female, 40s):”I see all of my co-workers Talks to the camera. as family, in all sense of the word”. Woman #2 (Muslim female, 30s):”I feel like I’m not working Talks to the camera. with a co-worker, I feel like I’m working with a sister”. Woman #3 (Hispanic female, 30s, speaks with an accent):”We Talks to the camera. respect each other a lot”. Side 27 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 5 Similarity Student number: 283572 Woman #4 (White female, early 30s):”I can come into work Talks to the camera. and confide in someone and talk to someone and know that, you know, they care about me, basically”. Goodwill 6 Woman #5 (White female, 40s):”Every day we celebrate Talks to the camera. something. It’s all about the little things”. 7 Woman #6 (White female, 40s):”We celebrate everyone’s Talks to the camera. occasion whether it be a wedding or a baby shower, you know, a promotion. We just all come together”. 8 Woman #7 (White female, 30s):”I do feel that it’s an extended Talks to the camera. family where, you know, we’re all able to talk to each other and if we’re stressed out, you know, we don’t have to get into it but we can just say, “I really need some extra help today, I’m having a hard time” and, you know, we really all pull together”. Ref. value 9 Esteem 10 Contrast Ref. value Esteem 11 Man #1 (Hispanic male, 30s):”They show you that they care Talks to the camera. for you and I feel that I contribute with a lot to the company’s success. It makes me feel proud of myself, of what I do and, you know, proud of the company”. Man #2 (White male, early 30s):”I hear all my friends come Talks to the camera. back from work at the end of the day and I think that we’re all exhausted at the end of the day, but I think that one thing that I can definitely take away from working here is … it’s such a nurturing environment, I mean, granted that I work with 110 women, that has it’s ups and downs some days, and I think that everyone that works with that would admit that. But it’s actually very exciting, I mean, to come to a place where people are taking care of you everyday and you’re taking care of them and you’re a part of something that’s a little bit greater than just getting ahead. I’m so thankful for being a part of that, to be a part of a team of people caring for each other, yes”. [Gospel music is audible. A choir singing: “we are all connected”]. [Gospel music fades out] [Logo] On black background. 8A. Factset website “Factset Film Festival Tokyo”, (2.01) Side 28 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Shot 1 2 Expertise 3 4 5 6 Allurement 7 8 9 Esteem 10 Student number: 283572 Speech Energetic, happy instrumental piece of music. Short, quick strokes on a guitar. Male Voice #1:”Delivering data to financial professionals, providing leading edge technology applications”. Pictures Factset logo written in blue on a white background. Graphic, fast moving pictures. Zooms out and reveals a man standing with his back to the camera. A sign reads “caution” in the background. The camera zooms further away and reveals a man sitting in front of his Male voice #2:”No request too large and no computer. request too small”. Two elephants, camera zooms in to see a mouse on the back of the elephant. Narrator: [Written and spoken] “Who is Written: “Who is Factset” Factset?”. Background: a faded page of a science book. Choir:”We’re consultants, we’re engineers, we “Consulting” appears with a are sales people, we’re product developers, briefcase. we’re content managers”. “Engineering” appears with a laptop. “Sales” appears with a green arrow moving upwards. “Product” appears with a hammer hitting an anvil. “Content” appears with two stacks of books. Narrator: “And that’s only the beginning. So why Factset logo. are we here?” Written: “Why are we here?” “Environment” Male #3: “I have access to a smart program that A lot of lines in multiple colours serves my clients”. spring out from the company logo. One line moves to a picture of a woman. Woman #1: “I control my own agenda”. Written: “My agenda”, below the picture of the woman. Male #4: “I like managing others, but still, I’m The camera zooms out from the part of the team”. picture and reveals hundreds of small pictures forming a world map. Woman #2: “My colleagues inspire me to Zooms in again to a seesaw with one perform”. picture of a man holding it down. Another picture of a man hits down hard in the other end, sending the first picture off-screen. Male #5: “I got the role that I’ve got because I The screen is crushed together as if it work hard. was a piece of paper. Side 29 af 42 Conformity: multiple interviewees Facebook vs. Corporate websites Anja Dalsgaard Nielsen 11 Esteem Male #6: “People listen to my ideas and I get the support to bring them to life”. 12 Female #3: “Everyone’s passion is to making us better”. 13 Female #4: “I love communicating with my clients”. Esteem 14 Female #5: “Factset wants me to grow”. 15 Male #7: “I had months of training when I started and it didn’t end there”. Reward: Prof 16 Expertise Male #8: “I’m a senior graph account holder thanks to Factset’s program”. Reward: Prof 17 Reward: Pers Male #9: “Factset took my team on vacation to let us know we succeeded”. Student number: 283572 “Opportunities” appear. A road sign that points towards “future” in the one direction, and “Achievements” in the other. A matchstick man and a Factset sign is placed next to it. Picture of four cartoon eggs with “ideas” written on them. One egg explodes like a firecracker. A picture of a philosophy label explaining the Chinese noun “Kaizen”. “1. Change for the BETTER 2. A business philosophy about working practices and efficiency”. A matchstick woman holds a can with a string on its end to her head. The camera follows the string to a matchstick man in the other end. “Learning” appears. A watering can appears and makes an artistic plant grow. A calendar showing weekdays and pictures of a brain growing for each day. A graphic tree. Camera zooms in on an apple with the Factset logo on it. The apple falls down on the head of a matchstick man who then has a lightbulb light up over his head. A picture of a purple sea, made from newspaper pages. Palm trees grow out of the sea. “Fun” is written in yellow over the sea. A newspaper boat floats in the sea. In the boat is a pink heart and a palm tree. Three booming hearts leap out of the newspaper boat. 18 Female #6: “I like how we give to those who need it”. 19 Female #7: “Travelling to diverse locations for Picture of a cork notice board. One by conferences and events is enriching”. one, Polaroid pictures of international destinations are pinned to it. Narrator: “It’s not only the folks who work here Picture of stage lights. “Recognition” who agree. Factset is included on Fortune’s is written on the screen. Two Factset “Best companies to work for”, Glasdoor’s “Top company names are placed on the Esteem + Ref. Value Reward: Prof 20 Ref. Evidence X5 Side 30 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 10 companies for work-life-balance”, “UK’s 50 best workplaces”, Forbe’s “Best small companies”, “Great companies for millenials” by Human Resource Executive. What do you wanna do at Factset?” 21 Music fades out. screen. Writing is rolling across the screen as the narrator speaks: Fortune’s “Best companies to work for”, Glasdoor’s “Top 10 companies for work-lifebalance”, “UK’s 50 best workplaces”, Forbe’s “Best small companies”, “Great companies for millenials” by Human Resource Executive. A list of job titles roll over the screen and a Factset logo is placed in the foreground. [Written: www.Factset-com ] Written in blue on a white background. 8B. Factset Facebook 5. december 2011 16:05 (3.34) Shot Speech 1 [Music] Keyboard music. It could be computer generated. It has a futuristic sound to it. 2 Dina, Consultant (White female, late 20s): “The general environment at Factset is just fantastic. There’s always a buzz in the office”. Expertise 3 Reward: Pers 4 Expertise 5 Yiannis (White male, 40s): “There are a lot of opportunities for growth and expansion” Rakesh, Consultant (Indian Male, late 20s, British accent): “The whole interaction with the clients, you know, going in and meeting new people every day”. Music becomes more pronounced. Pictures Grey background where pictures of the interviewees flow into view. A Factset logo is placed in the bottom right corner. A picture of Dina flows into view. She is standing in the reception area of the office. The company name is on the back wall. The picture of Yiannis covers up the picture of Dina. Yiannis wears a suit and tie. The background shows an Authority office view of other corporate buildings. The picture of Rakesh covers up Yiannis. Rakesh wears a suit and tie. Authority The picture of Rakesh transforms into the company name. Written: “Factset Graduate Consulting Careers” Side 31 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 6 Student number: 283572 Anja de Jager, Director CTS International Sales (White female, 40s): “Factset is a financial service provider, which means that we work with clients from hedge funds through to portfolio managers through to insurance companies and banks. And it could be anything from 10 users to thousands of users”. Yiannis Yianni, regional Director, UK + Nordic investment management: “We provide comprehensive financial data and software solutions to financial professionals, so essentially, we’re providing mission critical solutions to anyone in asset management or banking involved in investment research or management portfolios, company analysis and really helping them make better, faster decisions”. Music becomes more pronounced. Picture of Anja standing outside a window. Her picture becomes a grey still while her name and position is written in the bottom of the screen. Then it becomes a moving picture again. 11 Music becomes more pronounced. 12 The picture of Dina transforms into the company name. Written: “Factset Career Progression” Picture of Rakesh speaking to someone off-camera. Rakesh: “There are opportunities to progress within the company, so you start off as a consultant and based on that you can go into the different teams that are within Factset”. Dina: “You could do whatever it is that you wanted Picture of Dina speaking to to do. You kind of had control over your own someone off-camera, standing in career here”. the reception area. Exp. + Auth. 7 Exp. + Auth. Allurement 8 9 Ref. evidence 10 Reward: Prof 13 Goodwill 14 Expertise Similarity: multiple ethnicities Picture of Yiannis standing inside, in front of a window. His picture becomes a grey still while her name and position is written in the bottom of the screen. The picture of Yiannis transforms into the company name. Written: “Factset A great place to work” Rakesh: “The first thing that drew me in to Picture of Rakesh speaking to applying to Factset was that it being voted one of someone off-camera. the 50 best UK workplaces. They attended a career Zooms in on his face. fair at my university”. Dina: “I had a friend who had already been Picture of Dina speaking to working here for an entire year and she kept going someone off-camera, standing in on and on about how wonderful this place is, what the reception area. kind of people she interacts with on a daily basis, Picture of Dina talking to a male cowhat kind of functions she performed and it worker in the hallway. sounded very interesting”. Back to Dina interview. Neil, Consultant (Arab male, 30s): “Factset gives you the opportunity to move anywhere across the Picture of Neil, standing outside a window, speaking to someone off- Reward: Prof Side 32 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen world”. 15 Expertise 16 17 Expertise Reward: Prof 18 Exp. + Auth. Ref. evidence Reward: Pers X3 Reward: Prof X2 Conformity 19 Ref. evidence 20 21 Ref. value Yiannis: “We’ve been incredibly successful over the last few years. We’ve grown our market share, business has actually doubled in the time that I’ve actually been here and the products have really moved on and are leading edge now in the industry that we work in”. Music becomes more pronounced. Anna, Consultant (White female, late 20s): “You get to spend a lot of time out in the industry. You’re not just at your desk all day. Every day. There’s a lot of emphasis on progressing through our careers. I’m also studying for the CFA, which Factset supports me through both financially with helping me buy the material but also giving me time off work to study”. Andrew Burton, VP International HR (White male, 40s): “Factset’s been voted one of the UK 50 Best Workplaces for the last three years and it’s not surprising with the benefits that we have to offer; private medical insurance, healthcare, great pension, great development opportunities including sponsorship for the CFA exam, free lunch and it’s a great place to work”. “We’re looking for graduates with a passion for finance who can communicate with people at different levels”. Anja: “The company has really changed since the first time I started working here. When I got here there were 10 people, in London, covering Europe. Now there’s more than 300 and we have offices all over Europe as well. Music becomes more pronounced. Dina: “We do work hard but we also do have a really great social life here as well”. Student number: 283572 camera. Name and position is written in the bottom of the screen. Picture of Yiannis speaking to someone off-camera. The picture of Yiannis transforms into the company name. Written: “Factset Corporate Culture” Picture of Anna speaking to someone off-camera. Pictures from a class room where people are listening to a powerpoint presentation. Back to Anna. Picture of Andrew sitting at his desk. His picture becomes a grey still while his name and position is written in the bottom of the screen. Picture of the three awards. Back to Andrew sitting at his desk. Picture of Andrew talking to a coworker who seems to have dropped off some papers for him. Back to Andrew, close-up. Pictures of people listening to a lecture in a class room. The same room as shown previously. Picture of Anja speaking to someone off-camera, standing outside in front of a window. The picture of Anja transforms into the company name. Written: “Factset Work Life Balance” A picture of Dina flows into view. She is standing in the reception Side 33 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 22 Ref. value 23 Reward: Pers X2 24 Anna: “It’s not all about work all the time. We’re serious when we need to be serious but there’s quite a lot of socializing”. Neil: “Whatever you wanna do there’s so many different things you can get involved in whether it’s weekly football, weekly badminton”. 25 Yiannis: “It’s a fantastic place for graduates to join because the learning is immense and really a lot of our people become very valuable in the market place”. Rakesh: “It’s just a great place to be”. 26 Music becomes more pronounced. 27 Music continues then fades out. Conformity Student number: 283572 area of the office. The company name is on the back wall. The picture of Anna, sitting next to Rakesh in a conference room covers up the picture of Dina. Rakesh agrees with Anna by nodding. A picture of Neil covers the one of Anna and Rakesh. Neil is standing outside the building, wearing a suit and tie. A picture of Yiannis flows in and covers Neil. A picture of Rakesh flows in and covers Yiannis. The camera zooms out and reveals a light blue background, which is the same color used for the company logo. Zooming further away, the company name is revealed. Written: “Factset” Logo of the Best Workplaces 2011 is displayed. Written: “Factset.com/careers” Written: “Produced by the Podcast Company for Facset”. 9A. Google website “Women in leadership at Google”, (3.34). Shot 1 Exp. + Auth. 2 3 Speech A soft, serene instrumental piece builds in intensity and tempo. Eileen Naughton, Managing Director Digital Media Strategy (White female, 40s): “It was pretty clear to me by about 2003 or 4 that Google had captured lightning in a bottle”. Woman (white female, 30s): “Wuhuu”. Pictures Woman sits in a folding chair in front of a bright blue screen. Talking to the camera. Her name and position is written on screen. Woman raises her arms, fists clenched in victory. Bright purple background. Eileen: “I thought that there was not other place. I Picture of white female tracing her Side 34 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Student number: 283572 do not want to miss this party. 4 5 Exp.Expertise + Auth. 6 Exp. + Auth. 7 Exp. + Auth. 8 Exp. + Auth. Esteem 9 Exp. + Auth. fingers through her hair, smiling. Blue background. Picture of white female laughing at the camera, yellow background. Picture of Indian female, in her 40s, I wanna work at Google”. looking up and smiling, purple background. Back to Eileen. Music becomes more pronounced. Written: “Women @ Google. Women in Leadership”. Amy Chang, Director, Product management Amy looks at the camera and wears (Asian female, 40s): “So I’ve been at Google six a blazer and silk top. Purple years now and what has made me stay has been background. Her name and position the people, the learning and the challenges”. is written on screen. Jen Fitzpatrick, VP, Engineering (White female, Jen looks at the camera. Yellow 30s): “I came to Google originally as a summer background. Her name and position intern”. is written on screen. Jill Huchital, Engineering Director (White female, Jill looks into the camera, blue 40s): “What attracted me to the company was the background. Her name and position scope of the problems that Google is solving”. is written on screen. Claire Hughes Johnson, VP Global Online Sales Claire looks at the camera. Yellow (White female, 40s): “Every year or year and a background. Her name and position half, I feel like I have a new challenge as our is written on screen. business expands, and it’s my responsibility to expand with it”. Adriana Norena, Director, Spanish speaking Latin Adriana looks at the camera. Purple America (Hispanic female, 40s): “I’ve been in background. Her name and position different roles, in Brazil initially, then in a regional is written on screen. role, then in Argentina. Similarity: multiple ethnicities 10 Exp. + Auth. Bonita Stewart, VP Sales (Hispanic female, 40s): “Google offers opportunities to women, to lead major portions of the business”. Reward: Prof 11 Suzanne Frey, Director of Operations (White female, late 40s): “We’re all encouraged to go out Exp. + Auth. and see something that we think should happen and make it real”. 12 multiple Mizuki McGrath, Engineering Director Conformity: interviewees Exp. + Auth. Reward: Prof (Asian female, early 30s): “Google provides unparalleled opportunities. In my case, a couple of us wanted to start an engineering office in Tokyo and rather than hearing; “Really? No way”. Bonita looks at the camera. Blue background. Claire smiles at the camera. 3 more women is shot in close-up, all smiling at the camera. Suzanne looks at the camera. Blue background. Her name and position is written on screen. Mizuki looks at the camera. Yellow background. Her name and position is written on screen. Side 35 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 13 Exp. + Auth. Esteem 14 Exp. + Auth. Esteem 15 16 Exp. + Auth. Goodwill Reward: Pers X2 17 Exp. + Auth. They started a conversation with me around what are the goals?” Gayathri Rajan, Product Management Director (Indian female, 40s): “And it’s this freedom to voice your opinion and to take on more responsibility that has really been the secret of my growth”. Fionnuala Meehan, Director EMEA ad Operations (Eastern European female, early 40s): “There’s a massive focus on career development, on personal progression and that’s really helped me focus on where I can grow and add value and influence”. Music becomes more pronounced. Stephanie Tilenius, VP Commerce (White female, 40s): “Google’s committed to empowerment for its employees. The way that they treat employees with all the amenities, and particular for women, it’s easier to be successful when you have daycare, you have a great maternity policy”. Susan Wojcicki, SVP Advertising (White female, 40s): “Google has been a really family friendly place for me to work. Student number: 283572 Gayathri looks at the camera. Blue background. Her name and position is written on screen. Picture of Gayathri speaking at an event. Still picture of an all women audience. Fionnuala looks at the camera. Purple background. Her name and position is written on screen. Picture of a female speaker at a Google event. Stephanie looks at the camera. Yellow background. Her name and position is written on screen. Susan looks at the camera. Purple background. Her name and position is written on screen. Ref. value Reward: Pers 18 Ref. value 19 20 21 There are many things that go into that, so there’s a lot of kid events, a lot of people who do have kids”. Claire: “It’s been an incredibly supportive environment for me as I’ve gone through the experience, in the last seven years, of getting married, having two children and I’ve been able to do that, thanks in part, to some of the supports Google offered”. Bonita: “It’s important because Google allows women to be women”. Claire looks at the camera. Yellow background. Her name and position is written on screen. Bonita looks at the camera. Purple background. Her name and position is written on screen. Music becomes more pronounced. Still image of smiling and laughing women sitting in an audience. Still picture of a woman reading a Women @ Google brochure. Mizuki: “I’ve also benefited from Google’s internal Mizuki looks at the camera. Blue Reward: Pers Side 36 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen programs which bring together women from all countries and all levels and all departments”. 22 23 Contrast Ref. evidence 24 Ref. value 25 Reward: Prof Goodwill 26 27 28 Student number: 283572 background. Her name and position is written on screen. Claire: “I help to form and restructure a global group called “Women at Google””… Claire looks at the camera. Yellow background. Her name and position is written on screen. Suzanne: “… Which is today represented by Suzanne looks at the camera. Blue hundreds of women worldwide in senior positions background. Her name and position and we’ve hold hundreds of events over the is written on screen. course of the years, I mean, for example, Several still pictures from women Madeleine Allbright just had dinner with us, and events roll over the screen. One that’s not something you get at every company”. photograph includes a group photo with Madeleine Allbright. Gayathri: “I think, across the board, we had Gayathri looks at the camera. Blue incredibly positive feedback from the women; that background. Her name and position they had found friends, that they had found new is written on screen. connections”. Still pictures of a women audience talking to each other. Claire: “People realize that there is an important Claire looks at the camera. Yellow place to gather women and there’s a lot of background. Her name and position internal sponsorships and mentorships that is is written on screen. important, particularly as women develop into Still pictures of women on a scene, leaders. And my hope is that “Women at Google” talking, an audience clapping. is creating really an open space for people to make those connections in ways that will Back to Claire. ultimately benefit them and their development”. Still picture of Claire smiling and hosting an event. Suzanne: “It’s important to have women in the Suzanne looks at the camera. Blue workforce and especially in the technology background. Her name and position industry because, you know, fundamentally, we’re is written on screen. all, at Google, engineers of some kind. And engineers are artists and artists require diverse imaginations”. Jen: “I think that the opportunities available for Jen looks at the camera. Purple women in the tech industry are really endless at background. Her name and position this point. The world of technology is changing so is written on screen. fast in ways that really impact our lives every day and there is just a ton of opportunities to really do things that change the world”. The music fades to an end. Written: “Google.com/diversity”. 9B. Google Facebook “An inside look at Google – Working at Google”, (2.17). Side 37 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen Shot 1 2 Esteem 3 4 Contrast 5 6 Esteem 7 8 Esteem 9 Student number: 283572 Speech Up-tempo rock guitar piece (instrumental) Pictures Short clips and images of the name “Google” visualized in different ways. The cutting of images matches the beat of the music Male #1 (African American male, 30s): Close up of Male #1 standing in front of a “Google is kind of a unique company for white background. me and I think for a lot of people that Shift to show a quick glance over an office work here”. environment filled with people. Male #2 (White male, 30s): “What Close up on white background. Google does is that it allows a fantastic Shift to show a young woman explaining environment to be innovative and to get something vividly and excitedly to her your product developed very quickly”. colleagues. Male #3 (White male, 50s): “It is a very Close up on white background. different structure than the rest of the Fast-forward camera shot zooming down a engineering community”. hallway. Male #4 (white male, 30s): “We always Close up on white background. try to really avoid bureaucracy so that Shift to show shots of employees leaning people can really do what make sense in back in an armchair, working on a big their project”. computer monitor and presenting a water cooler system. Female #1 (White female, 30s): “One Close up on white background. thing that’s really great about Google is Shift to show a man reading a file in a pile of that you have a lot of autonomy over beanbags, an office environment and some your product and its directions”. employees working by their computers. Male #5 (White male, 40s): “We’re Close up on white background. encouraged to work on whatever we Shift to show coworkers working and two think is important”. people laughing. Shot of Google logo on the wall. Male #6 (White male, 40s): “At Google, if Close up on white background. you come in, in your first week, and you Shift to show two women discussing have a good idea on how things should something on a computer monitor. Quick be done, and people agree with you, then shifts in images showing the faces of several in that first week you can start making employees matching the beat of the music. changes”. Picture of an inflatable palm tree and a mannequin dressed for the beach. Female #2 (Asian female, 20s): “The Close up on white background. biggest resource is definitely the people”. Picture of drawings on a white board. Similarity: multiple ethnicities 10 Conformity 11 Conformity: multiple interviewees Male #7(White male, 50s): “One of the things that attracted me to Google and makes it a very comfortable place is that they hire people who are very good”. Male #8 (White male, 30s): “I think Google goes after people that are Conformity Close up on white background. Shift to show three different shots of employees working either in pairs or solo. Close up on white background. Shift to show a man explain something in Side 38 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 12 Conformity 13 Similarity 14 15 Conformity 16 Esteem 17 Reward: Pers X2 18 19 20 Reward: Pers 21 Reward: Pers 22 Student number: 283572 entrepreneurial, that are kind of gogetters”. front of a white board. Close up again. Male #9 (Arab male, 30s): “Everyone in the company is just so excessful and everyone is really driven to make the company succeed”. Female #3(Hispanic female, 20s): “No two employees will have had the same background. There’s no formula”. Shot of the Google logo on a hallway wall. Shot from a distance on white background. Shift to show shots of employees working. A woman is working in front of multiple computer screens. An attractive woman is filmed on a white background. She gestures with her hands. Male #10 (White male, 40s): “We have Images of computer screens, employees people straight out of college, we have smiling. people who’ve been in the industry for 25 Shot from a distance on white background. years”. Male #1: “The concentration of talent Really fast and short clips of employees. The that we have at Google is really quite cutting matches the beat of the music. amazing”. Male #1 is shot from a distance on the white background. Male #10: “I come to work and I look Images of people moving around in the open forward to the conversations I’m going to office environment. Colleagues are talking have during the day with my colleagues and laughing over a cup of coffee. and with people I haven’t met yet within Close up of Male #10 on white background. the company, because I know, that today Shift to show images of filled white boards, I’m going to find five new, great ideas clocks showing the time from different that I’m gonna get excited about”. places in the world. Male #8: “We have yoga, we have Picture of the Google logo on the company Pilates”. wall. Male #8 is shot from a distance on a white background. Female #4 (African American female, Picture of a sign on a door that says: “Google 30s): “I love massages, I’m a spa queen”. massages”. Female #4 is shot from a distance. She gestures with her arms. Male #7: “Let me mention the food”. Shot from a distance. Standing with hands folded in front of him. Male #10: “The food her, by the way, is Quick glimpse of Male #10 gesturing with his great”. hands. Picture of a pair of hands putting things from the buffet on a plate. Male # 8: “We have a French lunch Pictures of employees eating in an open and where we come together and we speak bright cafeteria environment. French. We have great cafeterias”. Close up of male #8. Female #5 (Arab female, 30s): “There’s Pictures from the cafeteria and signs hanging any type of amazing cuisine, even better from the ceiling indicating a salad bar and Contrast Side 39 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen than some of the restaurants in new York”. 23 Male #7: “That’s an extra benefit, and pretty nice”. 24 Male #11 (White male, 40s): “You know that what you’re working on will be seen by millions and millions of people. And when you have that kind of visibility…” Esteem 25 Esteem 26 Esteem Female #6 (Asian female, 20s): “… You’re in a position to make a difference to people that you’ve never met”. Male #1: “It’s something that just makes it fun to come to work in the morning because you’re thinking about the people you’re gonna talk to and the problems you’re going to try to tackle and solve. So, it’s really a great place to work”. 27 Music becomes more pronounced. 28 Music ends with a stroke on the guitar. Student number: 283572 meat station. Close up of female #5, counting on her fingers when listing all the great things. Picture of a chef standing in front of a giant Google sign hanging on the wall. Picture from the buffet. Quick glimpse of Male #7 smiling at the camera. Male #11 is shot from a distance on white background. Shift to show pictures of a computer monitor showing Google maps. Pictures of a Google sign on the wall. Pictures of employees working. Female #6 is shot from a distance. She gestures with her hands. Fast forwarding of a man walking back and forth on a terrace. Picture of smiling employee with the Google name in the background. Close up of male #1. Shift to show pictures of colleagues talking to each other in the hallways. Close up of male #1. Multiple short, fast shifting images of employees. The cutting of the images matches the beat of the music. Google Logo 10 A + B. Quicken Loans Website and Facebook “There’s more to us than you think”, (1.07) Shot 1 2 Esteem 3 Ref. evidence 4 Ref. evidence Speech Music: up tempo guitar piece (instrumental) Written: “We’re a creative company”. Woman #1 (African American, 30s): “My ideas are not only encouraged; they are wanted”. Man #1 (White male, 40s): “I create awardwinning TV commercials”. Man #2 (White male, 20s): “I helped create a workspace for 5000 people”. Pictures A hand writes the word “creative” in red marker on a transparent surface. The woman sits in a conference room in a rustic looking brick building. She looks at the camera smiling. The man leans against a table. Big letters made from light bulbs spell out the word “play” on the wall. Close up. Talking to the camera at eye level. Zooms out to show that he is Allurement Side 40 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 5 6 7 8 9 10 Esteem Woman #2 (White female, 30s): “I planned an epic event. The president of the United States was there”. Written: “We’re a technology company”. The music becomes more pronounced. Woman #3 (Indian female, 30s): “The latest technology is at my fingertips”. Man #3 (White male, 30s): “I develop apps”. Woman #4(White female, 30s): “And I make them pretty”. Man #4 (White male, 50s): “I get time each week to create whatever I want”. Man #5: “We’re part of why we rank at the Top 10 of “Computer World’s Best Places to Work in IT””. Student number: 283572 standing behind a ping-pong table with two guys playing. Close up. Slightly below eye level. Zooms out to show her standing in a lobby with a stack of files in her arms. A hand writes the word “technology” in blue marker on a transparent surface. Zooms in on her standing on a platform with files in her arms. The man and woman stands next to each other. The man raises a tablet when speaking. Close up of the female, smiling. She holds up a cell phone. The man sits on the roof, drinking coffee. Close up as he speaks to the camera. The man stands between two lines of employees working on their computers. Zooms in on his face. Ref. evidence 11 12 Esteem 13 Written: “We’re a people company”. Music becomes more pronounced. A hand writes the word “people” in green marker on a transparent surface. Man #6 (Hispanic male, 50s): “I learn something The man sits on a couch in a company new every day. Training isn’t knowing for the hallway. Zooms in. new folks”. Man #7 (White male, 30s): “I helped someone The man sits in a transparent plastic start a new life”. ball hanging from the ceiling. Zooms in. laughs at the camera. Conformity: multiple interviewees Allurement 14 Woman #5 (African American female, 30s): “Sometimes my workday includes teaching children to read”. 15 Man #8 (African American male, 30s): “I’m helping rebuild a great city”. Esteem 16 Woman #6 (White female, 30s): “And by the way, we all work at Quicken Loans. The attractive woman sits on a chair in a colorful room with a book in her lap. Zooms in on her face and her hands folding on top of the book. Close up of his face (attractive). Zooms out and shows him standing in front of a great panoramic view of a big city. The woman (attractive) stands in front of a sparkling wall which appears to be made from large Side 41 af 42 Facebook vs. Corporate websites Anja Dalsgaard Nielsen 17 There’s more to us than you think”. Music becomes more pronounced before fading out. Student number: 283572 sequins. Close up of her face. She smiles. Written: “Quicken Loans, Engineered to amaze. (800) 411-JOBS QuickenLoanscareers.com”. Side 42 af 42