Journal of Service Research
Editor: A. Parasuraman
University of Miami
A Brief Overview of JSR
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Founded by Roland Rust in 1998
Published by SAGE Publications
Sponsored by Center for Excellence in
Service, University of Maryland
Four issues per year
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First issue: Vol. 1, No. 1, Aug. 1998
Most recent issue: Vol. 10, No. 2, Nov. 2007
Achieved SSCI-journal status in March 2005
JSR’s inaugural impact factor is 1.722,
placing it 13th among all business
journals
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Top Business Journals Ranked by
Impact Factor
Rank
Journal
Impact Factor
1
Journal of Marketing
4.831
2
Academy of Management Review
4.515
3
Marketing Science
3.977
4
Academy of Management Journal
3.353
5
Strategic Management Journal
2.632
6
Administrative Science Quarterly
2.455
7
Journal of Marketing Research
2.389
8
Journal of International Business Studies
2.254
9
Entrepreneurship Theory and Practice
2.123
10
Journal of Consumer Research
2.043
11
Journal of Management Studies
2.000
12
Journal of Management
1.954
13
Journal of Service Research
1.722
What Type of Journal is JSR?
 Methodologically rigorous
 Managerially relevant
 Open to all research paradigms – i.e.,
methodologically diverse
 Multidisciplinary
 International
JSR’s Global Readership
Africa, 0.82%
Asia, 9.80%
Mexico, 0.41%
Canada, 4.49%
Australasia, 5.31%
US, 44.49%
South & Central
America, 0.82%
Europe, 33.47%
Middle East, 0.41%
Why Submit to JSR?
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Constructive, helpful feedback from
reviewers and editor
Median total turnaround time for reviews
= 45 days
Time from acceptance to publication = 6
months
JSR’s worldwide recognition as a premiere
service journal
JSR Best Article Award sponsored by IBM
(includes a substantial cash award!)
JSR Author & Article Profiles:
2005-2007
Characteristic
US-based authors
Non-US authors
B2C articles
B2B articles
Primarily mktg.
Cross-functional
Conceptual
Empirical
Modeling
Number
47
68
43
4
35
12
2
42
3
Percentage
41%
59%
91%
9%
76%
24%
5%
89%
6%
JSR especially welcomes these types of articles!
Manuscript Review Process at JSR
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Initial evaluation by the editor
If a manuscript is deemed appropriate for further review, it is
sent to three reviewers
Typically at least two of the three reviewers are members of
JSR’s ERB
Current statistics (approximate):
 Initial submissions:
150 per year
 Sent out for review:
90 (60% of 150)
 Conditionally accepted
after 1st round:
4 (4.4% of 90)
 Invited to revise
after 1st round:
36 (40% of 90)
 Conditionally accepted
after 2nd (or later) round:
20 (56% of 36)
 Overall acceptance rate:
16% (24 out of 150)
November 2007 Issue (In Press)
“Healthcare: a Fertile Field for Service Research”
Leonard L. Berry, Neeli Bendapudi
“A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an
Integrated Model”
Tracey S. Dagger, Jillian C. Sweeney, Lester W. Johnson
“Identifying Cross Channel Dissynergies for Multichannel Service Providers”
Tomas Falk, Jeroen Schepers, Maik Hammerschmidt, Hans H. Bauer
“The Impact of Customer Orientation of Call Center Employees on Customers’ Affective
Commitment and Loyalty”
Alison M. Dean
“Understanding Customer Switching Behavior in a Liberalizing Service Market”
Jaap Wieringa, Peter Verhoef
“Recovery Voice and Satisfaction after Service Failure: An Experimental Investigation of
Mediating and Moderating Factors”
Kiran Karande, Vincent P. Magnini
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Submitting to and Getting
Information about JSR
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JSR has just switched over to a completely webbased manuscript submission and review process
Visit http://jsr.sagepub.com to:
 Get more information about JSR and manuscriptsubmission instructions
 Register to receive in advance via email JSR’s
table of contents
Comments and inquiries about JSR are welcome –
please send them to the attention of:
 Katherine McGrath, Editorial Assistant:
jsr@miami.edu
You can also contact me at: parsu@miami.edu
Thank You!