February, 2008
LFBC Site Guide
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 The Littelfuse Business Center, or LFBC, replaced
LittelfuseOnline and provides:
– Real-time live 24/7 global access to:
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Order entry
Order tracking
Sales documents including packing slips and invoices
Checking part availability and price
Copies of quotes and Into Stock pricing
Account Receivable statements
– Incorporates industry best practices
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Littelfuse Business Center benefits:
– Simple to use
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Pull down menus
Easy site navigation
Links to .pdf SAP documents
Multiple part search methods
Shopping cart
– Auto-save feature – never lose work in process
– Can open multiple windows with a single userID
– All information is “live” from our SAP computer system
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Definitions and Terms:
 Product Availability – shows the available product inventory
based on outstanding orders, production planning and warehouse
inventory
 Sold To – your main Littelfuse account address
 Ship To – the shipping address
 Customer Service Representative – Littelfuse CSR associate
who will help customers with order fulfillment matters
 SBU – Strategic Business Unit, a Littelfuse organizational unit to
represent a certain line of products or sector of customers, such as
Electronics, POWR-GARD/Electrical, Automotive OEM, Automotive
Aftermarket, and International.
 Sales Representative – Littelfuse agent who is authorized to
represent Littelfuse customers, also known as Rep or Rep Agency
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Definitions and Terms
 My Profile – the current name, address, phone number, email
address, fax number, and account number for each LFBC user
account
User accounts have different levels of Business Center access.
Inquiry only users will only be able to search for products and check
availability. Customer Service Representatives will set the access
level for the users from their SBU sales organization
 Product Number – sequence of numbers or letters that represent
products (parts, materials) that is assigned by Littelfuse. Also
known as Littelfuse system part number or Littelfuse part number.
 Catalog Part Number – sequence of numbers or letters that
represent parts (materials) as used in Littelfuse hardcopy catalogs.
 Customer Product Number – sequence of numbers or letters that
represent parts as assigned by the customer, stored in Littelfuse
system.
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Definitions and Terms
 Universal Product Code, UPC – industry wide code assigned to products,
stored in Littelfuse system
 Product Description – description of a product, associated with a product
number
 Wild Card Search – allows searching for a part number using only a few
characters. LFBC uses “implied” wild cards before and after search strings.
 Shopping basket – holding place on the web for products that the
customer wishes to order. As you search for products, you may add the
products you wish to your shopping cart and then create an order with
these parts.
 Minimum Order Quantity, MOQ – the lowest quantity of each part that can
be ordered (established by Littelfuse).
 Standard Pack – the incremental quantity that the product must be
ordered in. For example, if the standard pack is 100, the product must be
ordered 100, 200, 300, etc. at a time. (established by Littelfuse)
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Definitions and Terms
 Quote – Special Pricing Agreement (SPA) negotiated between
the distributor and Littelfuse, good for a specific amount of time.
 Request for Quote – the first step in the process to receive a
Littelfuse quote. New RFQs should be sent to your Rep Agency
point person.
 Minimum Order Dollar Amount – in North America, the lowest
dollar amount for an order, based on SBU policy. Currently for
POWR-GARD the minimum is $75.
 Request Delivery Date – the date the distributor requests for
product delivery. The earliest date allowable is based on SBU
policy and business working days.
 Confirmation Date & Quantity – when and how many the
system promises to ship (based on product availability).
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Definitions and Terms
 Ship Date & Quantity – when and how many is actually shipped
 Purchasing Agreement – contract between Littelfuse and the
distributor with terms and conditions pertaining to the sale of
product
 Competitive Cross Reference – feature on Littelfuse.com web
site that allows viewing product information for competitive
products and to find the corresponding Littelfuse product number
 UserID & Password – each LittelfuseBusinessCenter.com user
will be assigned a userID and a password by the site, which will
be received by the user in an email. Please keep this information
for future reference in order to be able to log on to the site. Once
you are logged in, you can change your system generated
password to another password that may be easier for you to
remember.
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 To begin using the LittelfuseBusinessCenter.com, on the
top of your internet browser, enter:
www.littelfusebusinesscenter.com, and you will be taken
to the LFBC home page
 Click on the Main Menu Item: My Profile
 Fill in all fields with an asterisk (*) and then click on
Submit at the bottom of the screen.
 A Littelfuse Associate will process your request and when
complete, the Littelfuse security system will send you an
email with your userID and password. Please keep this
information for future reference as you will need it to log
on to the Littelfuse Business Center.
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Logging in to LFBC:
Go to the site: www.littelfusebusinesscenter.com
 Enter your userID and password that you received by email.
 Note: logging in is case sensitive. Please have your Caps Lock
off and enter your userID and password exactly as shown in your
email. Your account is disabled if you incorrectly attempt to log
on 4 times. Contact customer service to be unlocked.
 Once logged in, you are always able at any time to click on the
main menu item tabs which are displayed horizontally across the
top of the page. After clicking on a main menu item, the submenu
items are displayed vertically along the left hand side of the lower
part of the screen. Again, you are always able to click on one of
these submenu items, or a main menu item, at any time.
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Navigating within LFBC
 Green text is live – clicking on green text will
take you to another screen or more
information
 Red text is a warning and alerts you to
important information, or a problem needing
correction
 Black text is informational only
 Blue indicates that you are in a popup
window
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Navigating within LFBC
At the top of the screen you are welcomed to LFBC and
there are 3 choices to click:
 The shopping cart icon will take you to a summary of
the items in your cart. After review, you can continue
to search for other products or you can proceed to
place an order.
 By clicking on New Window, you are able to open up
more sessions of the Business Center under your log
in, without resigning on. You can open as many
windows as you need.
 Clicking on Logoff will log you out of the site.
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Main Menu Item: Home
 Clicking on the main menu item Home will take you
back to the screen that is displayed after you log in.
 The Home page contains general information about
Littelfuse as well as news and upcoming events.
 From within any main menu item, including Home, you
are always able to click on any other main menu item.
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Main Menu Item: Home
 Opening up too many windows may get confusing.
Three windows is a good number.
 On the home page, new users can also start the process
to become registered to use the Littelfuse Business
Center.
 The time out time is 3 hours.
 The home page also contains links to news, features,
upcoming events and highlights of special promotions
currently offered by Littelfuse.
 Feel free to click on any item. Explore the site. The
Littelfuse Business Center toolbar is always there so that
you can find your way back to where you want to be.
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Main Menu Item: Search Products
By clicking on this main menu item, you will have
the opportunity to search for the product you
are looking for by several methods, including:
– Product Type
– Parameter
– Threat
– Competitor Part Number
– UPC Code
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Main Menu Item: Search Products
 Additionally, this menu option has these
submenu features:
– Find obsolete part numbers
– Get product news
– Discover new products, which can be added to
your shopping cart
– Order samples
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Main Menu Item: Search Products
 As you search and find products that you would like to order,
just add them to your shopping cart by clicking on the green
words Add to Cart that will be in the product info. A popup
comes back to let you know that the part was added to
your cart. To “checkout”, click on the cart icon on the top
of your screen. You can remove parts, go to place your
order, or continue “shopping” and search for more parts.
 As you are searching, you can click on the main menu item
Check Availability if you want to find out the availability and
price of an item you are interested in.
 Littelfuse is continuing to add new products and this main
menu item allows you to keep up with our product offering
and find out all of the details.
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Main Menu Item: Manage Orders
 Manage Orders is the main menu item used to:
– enter new orders
– to create order templates
– to check on the status of an existing order
 Includes the ability to get copies of invoices or
packing slips
 Allows tracking your delivery within the shipper’s
website
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Be sure to select the correct Ship To using
the dropdown menu
Enter the Contact
Name and
Contact Phone,
PO Number, and
the Header Quote
number is there is
one.
After selecting the Ship To, if this is a
Drop Ship order, click on Drop Shipment
to enter/attach a Drop Ship address
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Distributors
first time
you ever click on Drop Shipment
to create a drop ship address to attach to an
order, this is the screen that you get. Note
that this Drop Shipment address is for the
Ship To account you selected only and is not
for the Sold To account overall. Fill out all of
the fields and click on Insert. This drop
shipment address, for the selected Ship To
ONLY, is now added to the list of available
drop ship addresses that can be selected for
this or future orders.
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This is the popup screen that you get when you click on Drop Shipment,
after selecting your Ship To account, when you have previously entered
and “Inserted” drop ship addresses. If you see the drop ship address
that you want to attach to your current order, click on the Green text
Select next to it. If you don’t see it, pick any Green text Select to get a
pop up where you can enter a new drop ship address.
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Here I clicked on the green Select next to the first drop ship address.
Now I can do several things. I can click on Edit if I need to update
this drop ship address. I can click on Delete if this drop ship
address is no longer needed, or I can click on New to get a blank
address creation screen to create a new drop ship address. If I want
to use the selected drop ship address for the current order, I need to
click on the Attach To Order button as shown by the red arrow.
Without clicking on this button, NO DROP SHIP ADDRESS WILL BE
ATTACHED TO THIS ORDER. After clicking on the button, you will
be taken back to the current order (this popup window closes) and
you will see the drop ship address on the screen, as shown in the
next slide.
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After clicking on Attach To
Order, the drop ship
address is shown under
Drop Shipment.
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Be sure to enter
your PO
Number and
any special
shipping notes.
Note that you can enter Critical
Orders on LFBC. Just click on
the box next to Critical Order
and fill out the required
information, as shown in the
next slide.
Click on Complete Delivery only if your
order must ship complete.
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After clicking on Critical Order, you will get this popup screen letting you
know that you can only enter Critical Orders on LFBC during 7am to
4pm CST, Monday through Friday if your order is shipping out of Elk
Grove, IL (D2). Orders shipped out of California (E2) the cutoff is 3pm
CST and no FedEx shipments are allowed. Outside of those hours, for
an emergency order, call 1-847-824-1188. During those hours, click on
OK to continue.
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After clicking OK, you will
get the red text message
circled below. Click on
the Forwarding Agent
drop down as shown by
the red arrow above.
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This screen shows your Critical Order
choices for Forwarding Agent – please
click on your preferred method. If you
select any FedEx method (D2 only), you
will get a field labeled Carrier Account and
it is required that you enter your CPT
account #. If you select a UPS method,
the Carrier Account field will appear but it is
optional.
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Main Menu Item – Manage Orders
 After entering all of the header information, you will
then enter each material in the “body” section of the
order, one material per line.
 If you have a Littelfuse POWR-GARD quote
(P#####) that you will be using for this whole order,
you can enter it in the header section. Otherwise, if
there are different quotes that apply to different lines
of the order, you can enter the appropriate quote on
each line.
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Main Menu Item - Manage Orders
You have 5 choices of how you enter the materials:
1. If you have previously registered your customer part
numbers and they are loaded in our SAP system,
you can order by your part number in the field
labeled: Cust. Product : After entering the part
number, either hit your Enter key or click on Update
Order and the Littelfuse part number will display in
the Product field. Continue to enter the rest of the
line, such as the quantity.
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Main Menu Item - Manage Orders
2. If you know the exact Littelfuse SAP (system) part
number, you can enter it in the Product field and enter
your quantity in the Quantity field. Then either hit
Enter or click on Update Order. LFBC will check to
make sure the part number and quantity are correct. If
they aren’t correct a red text warning message will
appear and you will need to correct the part number
and/or quantity. If no warning appears, go on and
enter a quote number if needed or continue on to the
next line and enter your next material.
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Main Menu Item - Manage Orders
3. If you know the Littelfuse catalog part number, you can
enter it in the Product field. Then hit Enter or click on
Update Order. LFBC will find any LF SAP part
number(s) that correspond to the catalog number. If
there are more than one, there will be a drop down
arrow next to the Product field and you will need to click
on the arrow and select the correct LF SAP part number
that you wish to order, and then hit Enter. Do not enter
any other fields on that line until an SAP part number is
selected. Then enter the rest of the fields for that line.
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Main Menu Item - Manage Orders
4. If you don’t know the LF part number, you can click
on Search and use the popup Search screen to find
the correct number. Remember that wildcards are
implied and don’t use an asterisk (*) at the start or
end of your search string- usually series. By clicking
on the green text part number, you will be taken back
to the order entry screen and the part number will be
entered into the Product field. Continue to enter the
rest of the fields for that line.
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Main Menu Item - Manage Orders
5. If you searched for products and placed them in your
shopping cart, when you go to Enter Order, these
items will automatically be populated in your order.
You only need to enter the quantity for each part and
a quote number if there is one.
 If you ever want to remove a material, just click on
the blue X symbol on the far left hand side of that
line. It acts as an eraser and removes that material
line from the list of parts on your order.
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Main Menu Item - Manage Orders
 Always remember to check for red text warning messages as
you enter your lines of materials. Correct each issue as it
appears. If everything is correct, there will be no more
warning messages and there will be pricing for every line.
 After entering all materials, click on Place Order. You will get a
summary screen back which recaps both the header and the
body sections. Check it over. If correct, click on Confirm
Order at the top of the screen. If not correct, click on Make
Changes, which takes you back to the order entry screen and
you can make your changes. Then reclick on Place Order.
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Main Menu Item - Manage Orders
 Recheck your summary and if correct, then click on
the Confirm Order button.
 You will get a Littelfuse order number which you
can make a note of, along with your order total.
An order acknowledgement will also be emailed
to you.
 Now you can place another order, track an order,
or click on any of the Main Menu items in LFBC.
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Main Menu Item – Manage Orders: Check Order Status
 The next slide shows the entry screen that you get
when you click on the submenu item: Check Order
Status.
 This submenu option allows you to see summaries of
all of your orders, to drill into one order to the delivery
level, and to get copies of order acknowledgements,
invoices, and packing slips.
 Additionally, you can track a delivery’s status right on
the shipper’s website without leaving LFBC.
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The first option in Check Order Status is whether you want to look
at order information for all Ship To accounts, or use the drop down
to select only one Ship To.
Next, you can enter one Sales Order, one PO Number, or see all
orders within a time frame. The default is the past 3 months.
The status drop
down allows
you to find All
orders, Open
orders or
Closed orders
You can also find orders with a
specific part on them.
Once you make your selections, then
click on Get Orders.
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This is the screen I got back for all January orders. I can click on any Green
text to drill into that Sales Order, Delivery, or Invoice. Note that the Status
column lets you know whether the order is complete or not. To track the
status of a delivery, click on the green number under the Deliveries column
for the order you want to track. The first column, PDF, will get you a popup
where you can view or save a copy of the order acknowledgement.
Note that
you can
export this
list to Excel
by clicking
on the
button.
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This is the screen I got back when I clicked on the green “2” under the deliveries column for
an order. As you can see, I can get a copy of the packing list, order acknowledgement, or
invoice from this screen. If I click on the green Delivery number, I can see specific details
about that delivery and can track it in the shipper’s website.
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This is the screen I got when I clicked
on the green delivery number. The
individual part data is on the bottom.
I can still get copies of the packing
list, order acknowledgement or
invoice. If I want to track the delivery,
I can click on the word View next to
Tracking Numbers and I will get the
screen back on the next slide.
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By clicking on View I got this popup screen. If I now
click on the green Tracking Number, I will go into the
shipper’s website and I can see the details of the
delivery. When done looking at this info, just click on
the red X in the upper right hand corner of the popup
window to close it and return to the LFBC screen.
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If you only want to track the delivery of a shipment, and
you know the Delivery Number, the LF Sales Order
Number, or your PO Number, you can just click on the left
hand submenu option Track Delivery and you will get this
screen and you can use the Track By drop down menu to
choose how you want to find the delivery. After selecting a
search type, enter the correct number in the field box to
the right of the drop down menu, and then click on Search.
The fastest way is to choose Delivery Number and then
you are taken right to the screen with the Tracking
Numbers and you can click on the tracking number you’re
interested in and go into the shipper’s website.
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Main Menu Item – Check Availability
 This is where you can check on the availability of a
part and get your pricing and many other pieces of
information, such as:
–
–
–
–
–
Availability date
MOQ
Country of Origin
RoHS data
Non-cancelable/Non-returnable (NC/NR) status
The following screen shows the landing page.
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Click on Check
Product
Availability to
get the entry
screen.
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If you don’t know the LF SAP (system)
part number, click on Search and you
can find the part. Then just click on it
and you will be taken back to this entry
screen with the part in the field.
After entering all the data, then
click on the Check Availability
button and you will get the
following screen back.
Now you can enter the LF SAP (system) part
number that you would like to check on in the
Requested Part field. Put the quantity you
need in the Requested Qty field. The default
date is today – if you need to check for a future
date, use the calendar symbol to select a date.
If you do not enter a quote number in the
Quote Number field, the pricing you get back
will be your Into Stock pricing, but if you enter
a valid quote, you will get the quoted price.
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If after viewing the data you want to
order this part, just click on the Add
To Cart button and when you go to
Enter Order, the part will already be
placed in the order for you.
Here I checked
on an
FLNR010.T for
25 pcs and this
is the current
data from SAP:
Since all 25 pcs of the part were available today (the Availability Date
matches the Requested Date) there is only one line of data. If some pcs
were available today and some at a later date, more than one line displays.
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Main Menu Item – Check Availability
 Note that there are different red text messages that
vary with the specific part and current availability.
 If your order is critical and/or must ship today, please
check the availability first before placing an order. If
LFBC shows available stock, then please call
Customer Service to double check.
 If either the part is not available today, or for the date
you request, please call Customer Service to check if
anything can be done to expedite your order.
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Main Menu Item – Check Availability
 If you are not going to place an order for the item
that you just checked the availability of, due to the
lead time, the price, or some other reason, please
click on Report Lost Sale and then click on your
reason and add any details in the text box. Click on
the “Submit” button when you are through.
The following slide is an example of the Report Lost
Sale screen:
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Please click on
your reason and
add any details
in the text box.
Then click on the
Submit button as
shown by the
red arrow below.
We appreciate
knowing where
we can improve.
01/31/2008
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Main Menu Item – Manage Quotes
 In this main menu item you can:
–
–
–
–
–
View an Existing Quote
View your Into Stock Pricing Schedule
Get an Elevator Switch RFQ Form
Get an LPMP Power Panel worksheet
Get a PG Services RFQ Form, to request a quote for
Services and/or PG Training Courses
 The next slide shows the landing page.
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Manage Quotes – View Existing Quotes
By clicking on this submenu option, you can view or get copies of
quotes. The selection screen is shown in the next slide.
Account: Your Littelfuse account number will display.
Quote #: Use the quote dropdown menu to select the quote you
would like to see.
Date: The default is today’s date, and the quote you get will be the
version valid as of the date chosen.
Explode MPGs: If you don’t click on this box, you will get the quote
selected showing the MPGs and discount percents. Click on the
box to “explode” the MPGs into the individual materials and you
will also get the netted prices each.
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This field will show your
Littelfuse account number.
Use this drop down to select the
quote for the account chosen.
After making your
selections, click on the
Continue button to
start the process of
getting your quote
data from SAP.
Click on this box to get the
MPGs exploded if you want
to get the quote by
individual part number with
netted prices. NOTE the
red text warning – it does
take more time to process
with exploded MPGs. Open
a new window to continue
with other tasks in LFBC.
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Manage Quotes – View Existing Quotes
After LFBC returns your results, you can either:
– Click on the Generate PDF button to get the official pdf
version of the quote. This is always with unexploded
MPGs, even if you exploded them on the screen. Save
the file to whatever location on your computer you like.
– Click on the Export to Excel button. This will be an Excel
file based on your choice: with or without exploded
MPGs. If you chose exploded MPGs, the net prices,
catalog PN, and UPC code per part number are
included. Again, you can save this file to wherever you
like on your computer.
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Manage Quotes – View Existing Quotes
For either the pdf version or the Excel version, you can
view it or save the quote to the location of your choice
on your computer. After saving it, you can send it as an
email attachment to whomever you want.
Be sure that the popup blocker is turned off, but if you get
a message at the top of your screen, just click on Allow
download.
The next slide shows a quote without exploded MPGs,
followed by a slide with the same quote with exploded
MPGs.
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Remember: the version of the
quote that is shown is as of the
date you choose in the Valid On
field.
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Example of same quote with
exploded MPGs. Note that
the box is checked and
instead of discounts, the
prices are netted out per part.
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After clicking on Export to
Excel or Generate PDF,
you will get this popup
where you can choose to
open the file to view before
saving it, or just Save it in
the file location you
choose.
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Manage Quotes – View Into Stock Pricing Schedule
By clicking on this submenu option, you can view and get
copies of your Into Stock. You will get a selection screen
as shown in the next slide.
Account: your Littelfuse account number will be displayed.
Part number: only used to see a specific part – usually skip
this field. Use Check Availability to see your Into Stock
pricing for individual parts.
Explode MPGS: click on the box if you want to see the
individual parts with netted prices, otherwise don’t click
on the box if you want MPGs at discounts percents.
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This will display your
Littelfuse account data.
After making your
selections, click on
the Continue button
to get your results.
Click on this box if
you want to see the
MPGs “exploded” into
individual parts. If
you don’t click the
box, you will get back
MPGs at discounts.
Note the red text: it
does take much
longer to explode the
MPGs. Be sure to
open up a new
window to continue
working in LFBC.
Usually you will skip this
field. Only a part number
if you want to limit your
results to a part number
or series. It is easier to
get your Into Stock
pricing per part using
Check Availability.
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Example of an Into
Stock without
exploded MPGs
You can Export to Excel, Generate a PDF, or
now choose to explode the MPGs by clicking on
the box and then clicking on the Continue button.
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Manage Quotes – View Into Stock Pricing Schedule
You can now choose to get a pdf copy or an Excel file.
You can also now click on Explode the MPGs and click
Continue and after LFBC is done processing, you will
get the version of the Into Stock with the MPGs
exploded and the pricing netted out.
If you now click on Export to Excel, this exploded version
will be in the file. NOTE: Clicking on Generate PDF will
always only get you the official version without
exploded MPGs.
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Manage Quotes – Other Submenu Items
For any of the other submenu items, just click on the
green text and you will get a popup window with the
form you selected.
Just use: File, Save As, to save a copy to your
computer.
Fill out the form and either email it or fax it to us, using
the numbers on the form.
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Main Menu Item – Financial Documents
The submenu item list for Financial Documents is:
– Accounts receivable statement
– Packing lists
– Invoices
Also in the future there will be Sales Reports which will
recap your sales overall or for a specific quote.
The following slide shows the landing page.
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Click on these submenu items to get
any of these documents.
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Main Menu Item – Sales Tools
The submenu item listing contains:
 Overview of an Electrical Hazard Assessment
 Any current Promotional Programs
 Logo Art
 The current POWR-GARD price sheet
 The Designer Guide to choosing parts
 A copy of the Littelfuse Terms and Conditions
 Sales Reports will also be available here in the future.
In the next slide is a screen shot of the landing page.
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Again, click on
any of these
submenu items to
get these
documents.
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Main Menu Item – My Profile
Without logging in, your first visit to LFBC will be to go to My
Profile and fill out the asterisk (*) fields and click on Submit,
in order to get your userID and password emailed to you.
After you receive your log in data and log on, you can go to My
Profile to update your data. We encourage you to review
your data every few months to make sure it is current.
You can also go there to change your password if you are
logged in. If you are locked out of your account, you need to
contact Customer Service at 800-227-0029 to be unlocked.
The following slide shows the landing page.
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These are the fields you need to fill
out and then click on Submit as
shown by the red arrow below.
Your account request will come into
Littelfuse and your account will be
processed and unlocked. The
LittelfuseBusinessCenter will then
send you an email with a userID
and password. If you don’t see it,
check your junk mail. When you
go back to the site and log in, make
sure that your Caps Lock is off and
that you type exactly what is shown
in your email.
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Main Menu Item – Site Information
Many useful items are in the submenu, including:
 Site Guide - this is what you’re reading and it contains
detailed information with screen shots of how to use all
parts of LFBC. Please click on the Site Guide as a first
step whenever you need help using LFBC.
 FAQs – Frequently Asked Questions
 POWR-GARD Policies
 Littelfuse Corporate information
The next slide shows the landing page.
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As always, just
click on any of
the submenu
items to go to
that item.
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Please feel free to explore LFBC – since the main
menu item toolbar is always available across the top
of the site, you are only one click away from
wherever you want to go.
Keep checking back and use Search Products to find
out about new product offerings at Littelfuse.
Need more help – call us at 847-824-1188 – we want to
be your Total Solution Provider.
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