COMMUNICATION AND
RELATIONSHIP
IN THE WORKPLACE (2D)
Date : 3rd – 4th March 2014
Venue : Eastin Hotel, Petaling Jaya
PROGRAM OVERVIEW
If you have ever had a miscommunication, then you know that words
and actions mean different things to different people. Everyday those
differences in communication cost your business or organization a lot
in terms of time, energy, money and relationships. Bridging those
differences requires effective communication; the foundation for
excellence in leadership, performance and management.
This unique 2-day, activity driven program teaches skills that boost
personal productivity and relationship building through increased
understanding and effective implementation of the communication
process. By providing you with a rigorous training environment, your
active participation in our program will enable you to apply and
sustain your learning to a point of forming winning habits. You will
have the ability to create the greatest positive impact when you are
communicating at every given opportunity.
Communication And Relationships In The Workplace focuses on the
following areas:
• Communication
• Ownership
• Relationship Building
• Responsibility
• Nonverbal skills
PROGRAM OUTCOME
After completing the training,
you should be able to:
• Understand and employ the
communication process
effectively
• Improve your personal style of
communicating
• Develop the power of
perspective
• Use various communication
strategies effectively
• Prevent costly
miscommunications
• Build relationships easily
COMMUNICATION AND RELATIONSHIP
IN THE WORKPLACE (2D)
EXPERT WORKSHOP LEADER
Philip Leong
Philip, who has over 25 years’ corporate and entrepreneur experience, holds a
Master of Management joint degree from The Wharton School, J.L. Kellogg
Graduate School of Management and Chulalongkorn University (Thailand). He
also graduated recently from Ken Wilber’s Integral Institute, USA and is a member
of the International Coach Federation.
Armed with his vast experience in corporate management and entrepreneur
experience, Philip’s training scope covers coaching, communication, mindset
change, sales, team performance and transformational leadership. He brings to
his audiences his passion and energy together with a potent mixture of delivery
styles in his trainings which include experiential learning, meta-coaching, neurosemantics and psychodynamics.
Philip was the director of leadership programs in AsiaWorks, Asia’s leading large
group awareness training (LGAT) company before moving on to manage his own
business in consulting, training and coaching. During his term in AsiaWorks, he
has designed and conducted numerous leadership coaching and team-building
programs for thousands of individuals and corporations. Over the last few years,
his audience for training, coaching and development programs includes 1MDB,
3M, AffinBank, Alcatel-Lucent, Alliance Financial Group, Alstom Power, Amanah
Raya, ASTRO, Bank Negara, CapitaLand, CIMA, Coway, Dell, DHL, Federal Express,
Fuji Xerox, Great Eastern Life Assurance, HeiTech Padu, Hewlett-Packard, Hilton
Hotel, IBM, INTEC, IOI, Khazanah Group, Monash University, Motorola,
Mudah.my, OCBC, Olympia College, Oracle, OYL, Petronas, Philips, Pos Malaysia,
RHB, Sabah Softwoods, Sabah Tourism Board, Sapura, Sharp, Siemens, Sime
Darby, Starcom Mediavest, Sunway, Telekom, TNB, TNT, Top Glove, Toshiba,
UCSI, UMW and UOB. Some of his major international audience includes PT
Diamond, PT Tigaraksa Satria and PT Huawei Tech in Indonesia, SPRING, NCS and
SingTel in Singapore, VISA and MasterCard in Vietnam as well as Associated British
Food in Thailand.
In 2007, Philip was elected into office of The AsiaWorks Foundation. The following
year, he was assigned as an external coach to The Brand Laureate Group of
Companies. He was made an associate of the Vietnam Consulting Group in 2009.
In 2011, UCSI appointed Philip as an integral part of its team of elective trainers
for their internal faculty trainings and external corporate projects.
Philip is an active community advocate and works in partnership with numerous
NGOs in Malaysia and China to create a positive difference in the community he
lives in. As part of his personal social responsibilities, he offers his services to
conduct teambuilding trainings for various NGOs each year. He is particularly
passionate about children and contributes his time and expertise extensively to
orphanages and foster homes in his community. He resides in Malaysia and China
and finds great joy spending time with his wife and three children.
For Registration, Please call 603-7490 4529/28
WHO SHOULD
ATTEND…
•Executives
•Supervisors
•Managers
•Team leaders
•Operations personnel
• Technical personnel
•Secretaries
• Front liners
•Customer service
•Receptionists
•Help-desk agents
•Administrators and everyone
who has a stake in the
organization’s teamwork
FRAMEWORK AND
IMPLEMENTATION
Our
unique
experiential
framework and implementation
empowers you to:
• Build winning relationships with
people
• Communicate clearly and concisely
• Work with powerful nonverbal
communication
• Listen generously and question
skillfully
• Employ effective communication
skills to different types of listeners
• Receive and offer constructive
feedback
• Demonstrate role-model behavior
• Influence people
• Become more effective with
people
• Increase
productivity
and
performance
• Provide better service for your
customers
• Create higher morale in your team
Fax: 03-74904532 @ E-mail: bavani@rcj.com.my
COMMUNICATION AND RELATIONSHIP
IN THE WORKPLACE (2D)
COURSE OUTLINE
DAY 1
DAY 2
Module 1: Overview
Context setting
Definition of communication
Principles of communication
Process of communication
Elements in communication
The Communication Staircase model
Module 5: Relationship Management
Identifying individual levels of influence, negotiation
and allegiance
Transforming the relationship to partnership
Active listening and discovery questioning
techniques
Using speech acts
The power of perspective
Module 2: Communication Barriers
Our worldview
Conscious and sub-conscious minds
Physical and perceived barriers in communication
Emotions in communication
Dealing with assumptions
Module 3: Nonverbal Communication
The functions of nonverbal communication
The 7 major types of nonverbal communication
Ways to improve nonverbal communication
Getting things done in silence!
Communicating in the big picture
Module 4: Interpersonal Communication
Building credibility
The 4 Communication Quadrants
Identifying your personal style of communicating
Developing your style towards effective relationship
building
Ways to improve verbal communication
Module 6: Accomplishment And Contribution
The 3 keys to success
Our DNA
The world of scarcity
Creating abundance
The Engineering Challenge
Module 7: Making A Difference That Counts
Debrief from The Engineering Challenge
Going through The I-Maze
Contributing towards team
Making it inter-personal
Creating WOW Factors
Module 8: Coaching Wisdom
Brainstorming for WOW Factors in the workplace
Building loyalty through feedback
Creating a service commitment contract
Building relationships that lasts
Coaching performance
OUR METHODOLOGY
To change your direction, shift your thinking.
However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you
today. When was your last corporate training program? How much of what was learnt is actively applied in your business
today? Are all that remains the workshop manuals left on your shelf?
Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary
achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your
organization. So we focus on what really matters.
Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern
coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your
organization. These changes make an impact on results where it matters.
In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback,
games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.
For Registration, Please call 603-7490 4529/28
Fax: 03-74904532 @ E-mail: bavani@rcj.com.my
ABOUT RCJ CONSULTING SDN BHD
In Training - We Build People
RCJ Consulting is a firm specializing in training of managers and executives of an
organization and providing consulting and advisory services in the areas of strategic
marketing and business development, business finance, business redesign and change
management.
In the area of training, we believe that training programs affect behavior in two ways.
Firstly, it directly improves the skills necessary for the employee to successfully
complete his or her job. Secondly, training increases an employee’s self-efficacy i.e. it
enables employees to be more willing to undertake job tasks and exert a high level of
effort.
OUR MISSION: Our mission is to improve the effectiveness of organizations by making
executives and managers think, feel and act as if they owned the business.
OUR BELIEF: Our progression comes from the belief that we have to: “Look Beyond
Tomorrow but Take
OUR APPROACH: RCJ Consulting has a uniquely formulated approach towards
executive and managerial development. It is made up of 5 key components of training,
which is Finance, Marketing & Sales, Quality Products & Services, Strategy and Change;
yet we give cognizance to the fact that Teambuilding,
Human Resource Management, Information Technology and specific skills development
are core areas for
IN CONSULTING : We Rationalize, We Change, We Justify
In the area of consulting, we strive for solutions whose appearance is simple but whose
influence is far reaching and has both immediate and strategic benefit. We, therefore
aim at developing progressive, objective-oriented strategies to achieve tangible and
measurable results. As we believe, that solutions must be owned by client officers and
personnel, we work with clients in joint project teams and transfer skills and
capabilities. This practice leads to lasting business results. We only recommend what is
implementable. Our trainers and consultants are industry practitioners and professional
consultants.
RESERVE YOUR PLACE TODAY!
3rd – 4th March 2014
Eastin Hotel, P.J
Yes! I/We will attend Communication &
Relationship In The Workplace (2D)
PARTICIPANT (S) DETAILS
COMPANY DETAILS
Name: Mr/Ms________________________________________
Designation:_________________________________________
Email:______________________________________________
Name: Mr/Ms _______________________________________
Designation: ________________________________________
Email: _____________________________________________
Name: Mr/Ms________________________________________
Designation: _________________________________________
Email: ______________________________________________
Company Name:_____________________
Address: ___________________________
Tel: _______________________________
Fax: _______________________________
Contact Person: _____________________
Designation: ________________________
Email: _____________________________
Enclosed is cheque number ____________
for RM ___________ payable to
RCJ Consulting Sdn Bhd
Authorized Signatory & Company Stamp:
........................................................................
YOUR INVESTMENT
EARLY BIRD RATES
UNTIL 14th FEBRUARY 2014
RM
INDIVIDUAL
GROUP
1980
1800/PERSON
*3 OR MORE PARTICIPANTS
SAVINGS
NORMAL RATES
RM
INDIVIDUAL
190
RM
GROUP
200/ PERSON
INDIVIDUAL
2170
GROUP
2000/PERSON
FEE INCLUDES LUNCHEONS, REFRESHMENTS AND COMPLETE SET MATERIAL IT DOES NOT INCLUDE COST OF ACCOMMODATION AND TRAVEL
5 EASY WAY
TO REGISTER
Mail the attached registration
form with your cheque to:RCJ CONSULTING SDN. BHD.
2-6-4, 6th Floor,
Menara KLH Business Centre, OFF 2
1/2 Miles, Jalan Ipoh,
51200 Kuala Lumpur,
Customer Service Hotline
Tel : 603-2381 0567 /
: 603-7490 4528/29
Fax
Tel : 03-7490 4532
E-mail
bavani@rcj.com.my
Web
www.rcj.com.my
TERMS &
CONDITION
Payment Details:Payment is required to be made within 7
days upon receipt of the invoice.
Invoice will be issued immediately upon
receipt of registration form.
1. Bank Cheque or Bank Draft
Payable to “RCJ CONSULTING SDN
BHD”
Fees are inclusive of materials and
refreshments
Cancellation:You may substitute the participants any
time. For cancellation in writing
(Letter/Email) in more than 14 days prior to
the training date, we will prepare for a full
refund. For cancellation in writing in 7 or
14 days prior to the training date, a 20%
cancellation fees will be charged.
Cancellation with less that 7 working days
prior to the training date carry a 100%
liability. However, the course material will
be courier to you
Important Note:While every reasonable effort will be made
to adhere to the advertised package, RCJ
Consulting Sdn Bhd reserves the right to
change event dates, sites or location or
omit event features, or merge the event
with another event, as it deems necessary
without penalty and in such situations no
refunds, part refunds or alternative offers
shall made. In the event that RCJ
Consulting Sdn Bhd permanently cancels
the event for any reasons what over and
provided that the event is not postponed
to a later date nor is merged with another
event, the client shall receive a full refund
the amount that the client has paid to such
permanently cancelled event.